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All Journal Jurnal Ilmiah Mahasiswa Ekonomi Pembangunan Jurnal Ilmiah Mahasiswa Ekonomi Akuntansi Acta Aquatica: Aquatic Sciences Journal SAMARAH: Jurnal Hukum Keluarga dan Hukum Islam Al-Mashlahah: Jurnal Hukum Islam dan Pranata Sosial Edukasi Islami: Jurnal Pendidikan Islam Jurnal Review Pendidikan dan Pengajaran (JRPP) Community Development Journal: Jurnal Pengabdian Masyarakat JURMA : Jurnal Program Mahasiswa Kreatif Jurnal Ilmu Komunikasi Network Media International Journal of Engineering, Science and Information Technology Jurnal Ilmu Sosial dan Ilmu Politik Malikussaleh (JSPM) Jurnal Ilmiah Mahasiswa Fakultas Hukum Universitas Malikussaleh Jurnal Transparansi Publik (JTP) Malikussaleh Social and Political Reviews Jurnal Sosiologi Dialektika Sosial Jurnal Jurnalisme Jurnal Ilmiah Mahasiswa Pertanian Cendekia: Journal of Law, Social and Humanities Birokrasi: Jurnal Ilmu Hukum dan Tata Negara Socius: Social Sciences Research Journal Jurnal Pengabdian Masyarakat dan Riset Pendidikan Jurnal Malikussaleh Mengabdi Jurnal Solusi Masyarakat (JSM) DISCOURSE : Indonesian Journal of Social Studies and Education PESHUM JIMEKA
Muhammad Fazil, Muhammad
Universitas Malikussaleh
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ANALISIS FRAMING ISU SENGKETA 4 PULAU ACEH DI HARIAN SERAMBI INDONESIA Asmaul Husna; Kamaruddin Hasan; Masriadi; Awaluddin Arifin; Muhammad Fazil
Jurnal Ilmu Sosial dan Ilmu Politik Malikussaleh (JSPM) Vol. 7 No. 1 (2026)
Publisher : FISIP Universitas Malikussaleh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29103/jspm.v7i1.24686

Abstract

The territorial dispute over four islands: Mangkir Gadang, Mangkir Ketek, Lipan, and Panjang between Aceh and North Sumatra in early 2025 became a national polemic highlighting issues of boundary demarcation, cultural identity, and the dynamics of central regional relations. This issue received extensive media coverage, particularly in Harian Serambi Indonesia (SI), which plays a significant role in shaping public opinion in Aceh. This study aims to analyze how Serambi Indonesia frames the dispute over the four islands by applying Robert N. Entman’s framing analysis model, which encompasses four elements: define problems, diagnose causes, make moral judgements, and treatment recommendations. This research employs a descriptive qualitative approach, focusing on news texts. The findings reveal that Serambi Indonesia framed the issue by positioning North Sumatra as the party attempting to seize the four islands located in Aceh Singkil. Furthermore, the coverage highlighted the Ministry of Home Affairs (Kemendagri) as the main actor triggering the conflict, as it unilaterally designated the four islands as part of North Sumatra. In addition, the ministry was portrayed as neglecting the protests voiced by the Acehnese government and society against the decision. Eventually, the coverage concluded with the presidential decision affirming that the four islands rightfully belong to Aceh.
KOMUNIKASI INTERPERSONAL CUSTOMER SERVICE PT TELKOMSEL DALAM MENGHADAPI KELUHAN PELANGGAN Nabila Najwa; Harinawati Harinawati; Awaluddin Arifin; Zahari Zahari; Jafaruddin Jafaruddin; Muhammad Fazil
Jurnal Network Media Vol 9, No 2 (2026): NETWORK MEDIA
Publisher : Prodi Ilmu Komunikasi Fakultas Ilmu Sosial dan Ilmu Politik Universitas Dharmawangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46576/jnm.v9i2.8245

Abstract

Penelitian ini berjudul Komunikasi Interpersonal Customer Service PT. Telkomsel Cabang Medan Dalam Menghadapi Keluhan Pelanggan (Deskriptif Kualitatif Pada Grapari Putri Hijau). Permasalahan dalam penelitian ini adalah bagaimana customer service mengelola komunikasi interpersonal secara efektif dalam menghadapi berbagai keluhan pelanggan yang datang dengan kondisi emosional beragam, mulai dari kecewa, marah, hingga panik. Tujuan penelitian ini adalah untuk mengetahui dan mendeskripsikan komunikasi interpesonal customer service PT. Telkomsel Cabang Medan dalam menghadapi keluhan pelanggan di GaPARI Putri Hijau. Penelitian ini menggunakan pendekatan kualitatif dengan metode deskriptif yang dilaksanakan di GraPARI Telkomsel Putri Hijau Medan pada Oktober 2025. Teknik pengumpulan data dilakukan melalui wawancara mendalam, observasi, dan dokumentasi dengan informan yang terdiri dari dua customer service dan lima pelanggan. Teknik analisis data menggunakan model Miles dan Huberman meliputi reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa komunikasi interpersonal di GraPARI Telkomsel Putri Hijau dilakukan melalui tiga fase berdasarkan Uncertainty Reduction Theory: (1) Entry phase, menciptakan kesan pertama positif melalui sikap ramah dan sikap tenang; (2) Personal phase, membangun komunikasi empatik dengan mendengarkan aktif dan memberikan solusi menggunakan bahasa sederhana; (3) Exit phase, memastikan pemahaman pelanggan dan menutup interaksi dengan kesan positif. Kesimpulan penelitian ini adalah customer service GraPARI Putri Hijau Medan berhasil menerapkan komunikasi interpersonal yang efektif dan humanis melalui empati, kesabaran, dan profesionalisme, sehingga mampu mengurangi ketidakpastian pelanggan dan menciptakan kepuasan dalam pelayanan.
KOMUNIKASI INTERPESONAL GURU DAN SISWA DALAM PERKEMBANGAN SOSIAL SISWA MTsS KRUENG MANE Ristia Putri; Dwi Fitri; Cut Andyna; Muhammad Fazil; Subhani Subhani
Jurnal Network Media Vol 9, No 2 (2026): NETWORK MEDIA
Publisher : Prodi Ilmu Komunikasi Fakultas Ilmu Sosial dan Ilmu Politik Universitas Dharmawangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46576/jnm.v9i2.8350

Abstract

Komunikasi interpersonal memainkan peran strategis dalam pendidikan, karena tidak hanya berfungsi sebagai media penyampaian materi pembelajaran tetapi juga sebagai sarana untuk membentuk sikap, perilaku, dan keterampilan sosial siswa melalui interaksi berkelanjutan. Observasi lapangan menunjukkan beberapa tanda perkembangan sosial yang kurang optimal di kalangan siswa, termasuk bolos sekolah, meninggalkan kelas selama pelajaran, tidur di kelas, dan mengejek teman sebaya. Perilaku-perilaku ini menunjukkan perlunya perhatian yang lebih besar terhadap pola komunikasi yang terjalin antara guru dan siswa dalam lingkungan madrasah. Studi ini menggunakan pendekatan kualitatif dengan metode deskriptif untuk memberikan gambaran mendalam tentang praktik komunikasi interpersonal. Data dikumpulkan melalui observasi, wawancara mendalam, dan dokumentasi yang melibatkan guru dan siswa sebagai partisipan penelitian. Analisis data dilakukan melalui reduksi data, penyajian data, dan penarikan kesimpulan untuk memperoleh pemahaman komprehensif tentang temuan penelitian. Kerangka teoritis didasarkan pada teori interaksionisme simbolik George Herbert Mead, yang menekankan makna dalam interaksi sosial, serta konsep komunikasi interpersonal Joseph A. Devito, yang meliputi keterbukaan, empati, dukungan, dan sikap positif. Temuan menunjukkan bahwa komunikasi interpersonal yang efektif antara guru dan siswa memainkan peran penting dalam mendorong perkembangan sosial anak. Guru yang menunjukkan komunikasi yang terbuka, empatik, dan suportif cenderung membangun hubungan yang harmonis dengan siswa, sehingga mendorong kepercayaan diri, keterampilan interaksi, dan saling menghormati. Sebaliknya, komunikasi yang tidak efektif dapat menghambat perkembangan sosial siswa. Oleh karena itu, meningkatkan kualitas komunikasi interpersonal antara guru dan siswa sangat penting untuk mendukung perkembangan sosial anak secara optimal.
ANALISIS WACANA KOMUNIKASI KELUARGA DALAM DRAMA KOREA FAMILY BY CHOICE Miftahul Jannah; Subhani Subhani; Awaluddin Arifin; Muhammad Fazil; Cut Andyna
Jurnal Network Media Vol 9, No 2 (2026): NETWORK MEDIA
Publisher : Prodi Ilmu Komunikasi Fakultas Ilmu Sosial dan Ilmu Politik Universitas Dharmawangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46576/jnm.v9i2.8562

Abstract

Penelitian ini bertujuan untuk menganalisis wacana komunikasi keluarga dalam drama Korea Family By Choice. Latar belakang penelitian ini didasari komunikasi keluarga dapat tetap efektif dalam keluarga alternatif yang dibentuk bukan dari ikatan darah, melainkan karena keinginan membentuk keluarga, solidaritas, dan komunikasi. Representasi ini membuka ruang baru untuk memahami wacana komunikasi keluarga dibentuk, dinegosiasikan, dan dipertahankan dalam hubungan yang tidak konvensional. Keluarga dalam drama ini diwacanakan sebagai suatu kesatuan atau sekelompok orang yang dibentuk berdasarkan keinginan, bukan berdasarkan ikatan darah dan pernikahan. Penelitian ini menggunakan pendekatan deskriptif kualitatif, data yang diperoleh dengan observasi tanpa partisipan dan dokumentasi. Penelitian dilakukan berdasarkan teori analisis wacana Van Dijk yang terdiri dari struktur teks, kognisi sosial, dan konteks sosial. Hasil penelitian menunjukkan bahwa keluarga sejati diwacanakan terbentuk melalui komunikasi dan kepedulian. Penelitian menunjukkan bahwa komunikasi keluarga dalam wacana ini terlihat dengan rendahnya tekanan terhadap kesetaraan antara orang tua dan anak. Kesimpulan penelitian ini keluarga diwacanakan sebagai sebuah ikatan yang terbentuk tidak berdasarkan ikatan biologis dan pernikahan, komunikasi keluarga terjadi secara dua arah dan terbuka antara orang tua dan anak angkat. Adapun saran dari penelitian ini ialah bagi peneliti selanjutnya agar meningkatkan pemahaman komunikasi keluarga modern dengan menganalisis lebih banyak drama bertema keluarga alternatif.
STRATEGI KOMUNIKASI PEMASARAN DIGITAL CUT PONSEL MELALUI TIKTOK DALAM PENINGKATAN PENJUALAN SMARTPHONE Raudhatul Jannah; Ainol Mardhiah; Ade Muana Husniati; Anismar Anismar; Muhammad Fazil
Jurnal Network Media Vol 9, No 2 (2026): NETWORK MEDIA
Publisher : Prodi Ilmu Komunikasi Fakultas Ilmu Sosial dan Ilmu Politik Universitas Dharmawangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46576/jnm.v9i2.8383

Abstract

Cut Ponsel Store is a business engaged in the sale of smartphones and mobile phone accessories located in Krueng Mane, Muara Batu District, North Aceh Regency. The background of this study is based on technological developments and the increasing use of social media as a means of marketing communication, which has encouraged businesses to adapt in the face of business competition. This study aims to determine the marketing communication strategies used by Cut Ponsel Store through TikTok social media to increase smartphone sales. This study uses a qualitative descriptive approach. Data collection techniques were carried out through in-depth interviews, direct observation, and documentation. Informants in this study consisted of the owner of Cut Ponsel Store, store promoters, and several consumers who had made purchases. Data analysis was conducted based on the marketing mix concept, which includes product, price, place, and promotion. The results of the study show that Cut Ponselstore implements a direct marketing communication strategy and utilizes the social media platform TikTok as its main promotional tool. In terms of products, Cut Ponsel store offers a variety of smartphone brands with guaranteed quality. In terms of price, information is conveyed transparently and competitively. The store's strategic location makes it easy for consumers to visit in person. Meanwhile, sales promotions in the form of discounts, cashback, and additional bonuses are the main factors in increasing consumer interest in purchasing. The obstacle faced is the limited variety of promotional content. The conclusion of this study shows that the implementation of a marketing mix supported by sales promotions can increase smartphone sales at Cut Ponsel store.
KAJIAN SEMIOTIKA TERHADAP KONSTRUKSI MAKNA EMOSI DALAM LAGU “SELALU ADA DI NADIMU” PADA FILM JUMBO (2025) Cut Dara Nabila; Anismar Anismar; Muhammad Fazil; Ainol Mardhiah; Asmaul Husna
Jurnal Network Media Vol 9, No 2 (2026): NETWORK MEDIA
Publisher : Prodi Ilmu Komunikasi Fakultas Ilmu Sosial dan Ilmu Politik Universitas Dharmawangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46576/jnm.v9i2.8362

Abstract

Penelitian ini bertujuan untuk menganalisis konstruksi makna emosional dalam lagu “Selalu Ada di Nadimu” yang menjadi bagian dari film Jumbo (2025). Lagu tersebut memiliki peran penting dalam membangun kedalaman emosional sebuah narasi film serta menciptakan keterikatan antara film dan penonton. Penelitian ini menggunakan pendekatan kualitatif dengan metode analisis semiotika Roland Barthes yang memiliki tiga tahapan pemaknaan yaitu denotasi, konotasi dan mitos. Selain itu, penelitian ini juga didukung oleh teori emosi Robert Plutchik untuk mengidentifikasi dan mengelompokkan indikator emosi yang muncul. Objek penelitian difokuskan pada lirik lagu “Selalu Ada di Nadimu” yang dianalisis sebagai sistem tanda dalam konteks visual dan naratif film Jumbo (2025). Hasil penelitian menunjukkan bahwa pada tingkat denotasi, lirik lagu menunjukkan pesan dukungan, doa, dan kehadiran emosional dalam menghadapi kerasnya kehidupan. Pada tingkat konotasi, lagu ini mengonstruksi makna emosional berupa ketulusan cinta, keikhlasan, harapan, serta keteguhan dalam menghadapi kehilangan dan kesedihan. Sementara itu pada tingkat mitos, lagu ini membentuk ideologi budaya tentang figur orang tua dan kasih tanpa syarat yang diberikan kepada anak mereka. Berdasarkan teori Plutchik, lagu ini memunculkan kombinasi emosi dasar seperti kesedihan, kepercayaan, kebahagiaan dan harapan. Penelitian ini menyimpulkan bahwa lagu “Selalu Ada di Nadimu” berfungsi sebagai sarana komunikasi yang efektif dalam membangun emosional yang mendalam pada penonton.
Implementation of Online Gampong in The City Of Lhokseumawe Muhammad Fazil; Asrul Fahmi
International Journal of Engineering, Science and Information Technology Vol 1, No 1 (2021)
Publisher : Malikussaleh University, Aceh, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (678.396 KB) | DOI: 10.52088/ijesty.v1i1.172

Abstract

This study is entitled "Implementation of Gampong Online in Lhokseumawe City". Where the strengthening of information and communication technology is still considered a luxurious facility and requires very large costs, so only a small part of the village government has obtained it. The wide gap between the size of the budget needs and the limited budget that can be provided gives rise to budget allocations that lead to physical activities for the development of rural infrastructure alone without looking at the increasingly rapid technological developments and increasing the capacity of village apparatus resources to support the current government system. both in the administrative system, public services as well as on matters relating to community business development. This study aims to see and describe the implementation of technology to present online gampongs with basic information and communication technology training activities for gampong governments in Lhokseumawe City. A descriptive qualitative approach with observation and documentation data collection techniques has been carried out in this study with field assessments in 3 (three) Gampongs in the Lhokseumawe city area to see the application of technology, determine strategy, socialize and provide information and communication technology introduction materials. The results of the study found that training for 3 (three) gampongs in the Lhokseumawe city government, namely Gampong Hagu Barat Laot, Gampong Hagu Teungoh and Gampong Hagu Selatan, had provided an understanding and awareness of the importance of using information and communication technology in gampong government for the smooth running of public services, public relations and public relations. internal organization as well as improving the business of the village community in the field of technology, where technology can help the village government connect with the city government and the village community online.
Responsivitas Pelayanan Publik Dp3ap2kb Dalam Penanganan Kekerasan terhadap Anak di Kota Lhokseumawe Mailis, Mailis; Muhammad Fazil; Dahlan A. Rahman; Nirzalin Nirzalin; Maryam Maryam
Birokrasi: JURNAL ILMU HUKUM DAN TATA NEGARA Vol. 4 No. 3 (2026): September: Birokrasi: JURNAL ILMU HUKUM DAN TATA NEGARA
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/birokrasi.v4i3.2782

Abstract

This study aims to analyze the responsiveness of public services provided by DP3AP2KB of Lhokseumawe City in handling cases of violence against women and children. This research employed a descriptive qualitative approach. Data were collected through observation, interviews, and documentation involving informants related to women and child protection services. The results indicate that the responsiveness of DP3AP2KB services has been implemented relatively well, as demonstrated by the officers' prompt response in receiving reports, providing information, assisting victims, and coordinating with relevant institutions. However, several obstacles remain in the implementation of services, including limited human resources, budget constraints, and inadequate supporting facilities. Improving service responsiveness requires strengthening institutional capacity, enhancing cross-sectoral coordination, and developing services oriented toward the needs of victims. In addition, continuous public education regarding reporting mechanisms and legal protection is necessary to encourage community participation and increase early detection of violence cases. Regular training for service personnel and stronger collaboration with health facilities, law enforcement agencies, educational institutions, and community organizations are expected to improve service quality, accelerate case resolution, ensure victim recovery, and strengthen sustainable protection efforts.
Digital Governance and Public Policy Effectiveness: The Mediating Role of Citizen Engagement in Improving Public Service Quality Reynilda Reynilda; Haudi Haudi; Muhammad Fazil; Tomi Apra Santosa; Hadion Wijoyo
DISCOURSE: Indonesian Journal of Social Studies and Education Vol. 3 No. 2 (2026): March
Publisher : Citra Media Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69875/djosse.v3i2.609

Abstract

The rapid transformation of digital technologies has fundamentally reshaped public governance by creating new opportunities for governments to enhance policy effectiveness, citizen participation, and public service quality. Nevertheless, the implementation of digital governance does not automatically produce effective public policies, particularly when technological innovation is not accompanied by meaningful citizen engagement. This study aims to explore how digital governance contributes to public policy effectiveness and to examine the mediating role of citizen engagement in improving public service quality. Employing a qualitative research design with a case-study approach, data are collected through semi-structured interviews, observation, and document analysis involving government officials, public service providers, policy stakeholders, and citizens who use digital public services. Participants are selected purposively based on their knowledge and experience of digital governance and public service delivery. Data are analyzed thematically through systematic processes of data coding, categorization, theme development, interpretation, and triangulation.This study concludes that digital governance constitutes not merely a technological modernization of public administration but a fundamental transformation of institutional processes, government–citizen relationships, and mechanisms of public value creation. The findings demonstrate that the digitalization of administrative processes, integration of government information systems, data-driven decision-making, and expansion of digital public services contribute to greater accessibility, transparency, responsiveness, and efficiency in public governance. More importantly, digital platforms create new spaces for e-participation, online consultation, digital complaints, crowdsourcing, co-creation, and continuous citizen feedback, thereby transforming citizens from passive recipients of services into active participants in governance.
Co-Authors Ade Muana Husniati Adinda Shakira, Salsa Aflia Riski Ainol Mardhiah Ainun Nisa Alfian Alfian Amal Hayati Andi Muhammad Ali Amiruddin Andyna, Cut Anismar Anismar Anismar Anismar Asmaul Husna Asrul Fahmi Awaluddin Arifin Bahri, Halida Bantulu, Lisna Bobby Rahman Brampu Rusdi Cindenia Puspasari Cut Dara Nabila Cut Wardatul Ula Dany Luqyana Idris Dwi Fitri Dwi Fitri Dwi Fitri Edwin Aldrin W. Sanadi Fahmi, Asrul Fatmasari, Desy Fitri, Dwi Fitriah, Magfiratul Girsang, Khairina Nur Hadion Wijoyo Harinawati Hasan, Kamaruddin Hasibuan, Ahmad Fauzul Hakim Haudi Haudi Herman Fithra Indah Rahmania Iswanto, Juni Jafaruddin Jafaruddin Julia Firdani Kamaruddin Kamaruddin Hasan Khairunnisa Khoirudin Lubis, Bahtera Kristanti, Dinda Ladena, Ayatul Fitri Laksamana, Harry M. Akmal Mailis, Mailis Maisyura, Maisyura Manfarisyah, Manfarisyah Maryam Maryam Masriadi Masriadi Meliza, Richa Miftahul Jannah Muchlis MUCHLIS Muchlis Muchlis Muhammad Affar MUHAMMAD ALI Muhammad Ali Muhammad Ilhamsyah Siregar Muin, Firdaus Muti, Sarini N. Nazaruddin Nabila Najwa Nadiatul Muna Nadirsyah Nadirsyah Nadirsyah, Nadirsyah Nirzalin Nur Ayu Nur Fadillah, Nur Nur Hafni Nurarafah, Nurarafah Oktavian Agma, Teuku Fachkri Rahman, Dahlan A Ramadani, Dwi Ayu Raudhatul Jannah Reski Wahyu Yanti Reynilda Reynilda Ridayani Rifka Zulia Rina Sriwati Riri Ezraneti Ristia Putri Rizka Mulyawan Rufi'i Rusdianto Rusdianto Saiful Adhar Salma Hayati Selan, Melvianus Sohheng, Nipon Subhani Subhani Subhani Suwardi Lubis Syahputra, Randa Syukur Kholil Tahalele, Olivia Telussa, Sandra Ivonnie Teuku Kemal Fasya Tjut Chamzurni Tomi Apra Santosa Velayati, Sajidah Weni Kurnia Sari Widagdo, Djoko Wiwit Agustina Zahari, Zahari Zarkasyi Zarkasyi Zulfadli