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All Journal JAM : Jurnal Aplikasi Manajemen PASAI Martabe : Jurnal Pengabdian Kepada Masyarakat Jurnal Kreativitas PKM Jurnal Public Policy Jurnal Vokasi Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Journal of International Conference Proceedings International Review of Practical Innovation, Technology and Green Energy (IRPITAGE) Journal of Accounting Research, Utility Finance and Digital Assets (JARUDA) Journal of Artificial Intelligence and Digital Business Journal of Economics and Management Scienties Jurnal Malikussaleh Mengabdi Jurnal Intelek Insan Cendikia Jurnal Solusi Masyarakat Dikara
Teuku Zulkarnaen
Universitas Malikussaleh
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ANALYSIS OF EMPLOYEE PERFORMANCE OF BANK ACEH SYARIAH, LHOKSEUMAWE CITY IN 2025 Muhammad; M. Nazaruddin; Sufi; Teuku Zulkarnaen; Nur Hafni
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 1 (2025): DECEMBER
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v5i1.1588

Abstract

In the era of globalization and digitalization, the banking industry faces increasingly complex challenges, such as intense competition, regulatory changes, and rising customer expectations for fast, secure, and high-quality services. In this context, employee performance becomes a key factor in determining the bank's ability to adapt and grow. Employee performance not only includes technical competence in carrying out banking tasks but also skills in serving customers, mitigating risks, and maintaining the institution's reputation and trust. Theoretically, this research is based on the concept of business administration, which views organizations as a series of interconnected activities to achieve objectives, including effective human resource management. In the workplace, employees' perceptions of their environment and the feedback provided by supervisors play an important role in shaping attitudes, motivation, and performance. This study employs a qualitative approach using in-depth interviews, direct observation, and documentation, resulting in a comprehensive understanding of employee performance dynamics in the field. The findings indicate that employees who consistently apply the principles of Amanah, Shiddiq, Fathanah, and Tabligh tend to receive constructive feedback that encourages performance improvement. Conversely, employees who are less optimal in applying these principles generally receive corrective feedback as a form of guidance. Properly delivered feedback has been shown to strengthen positive employee behavior, as explained in reinforcement theory, which states that behavior is more likely to be repeated when it results in favorable consequences. Overall, the performance of BAS Lhokseumawe Branch employees is categorized as good, as reflected in the achievement of targets and compliance with sharia principles. This study suggests that management should enhance the quality of communication in providing feedback, including through training for unit leaders to deliver objective, constructive, and empathetic feedback, thus improving employee motivation without creating psychological pressure.
Co-Authors Abubakar, Rusydi Ade Rizka Adilla Adnan Adnan Adnan Adnan Ahmad Fauzul Hakim Hasibuan Aiyub Ameliany, Nanda Andyna, Cut Anhar Mubarak Anismar Anismar Anwar Arifin, Awaluddin Asmaul, Asmaul Husna Awaludin Arifin Baehaqi Bahri, Halida Cucu Hodijah Cut Sukmawati Cut Ulandari Darmansyah, Dedy Darmawati Darmawati Muchtar Defiah Anggarini Br Manurung Fahrizal, Effan Fazila Monivatu Zahda Fhirasyan, Fharan Grace Sela Karisma Cintana Hadi Iskandar Heriyana Heriyana Heriyana Heriyana, H Herman Fithra Ibrahim Qamarius Ikramuddin, Ikramuddin Jafaruddin Jafaruddin, Jafaruddin Jullimursyida Khairina AR Khairina Khairina, Khairina Lisa Iryani Lisa Iryani Lukman Maulana M Subhan M. Nazaruddin M. Subhan Maisyura Maisyura, Maisyura Mardhiah, Ainol Margolang, Nuri Marfuah Mariyudi Mentari Riswanti Mohd. Heikal Mohd. Heikal MUCHSIN Muhammad Muhammad Rizki Muhammad, Muhammad Munandar Mursyidin Mursyidin Mutammimul Ula Nanda Ameliany Naufal Bachri, Naufal Nelly Astria Nur Adinda Nur Faliza Nur Hafni Nuratul Ikramah Nursakinah Ritonga Nursanjaya Nursanjaya, Nursanjaya Rahmaniar Rahmaniar, Rahmaniar Rico Nur Ilham Risky Al Haddid Ritonga, Nursakinah Rizki Yunanda Rusydi Abubakar Sabrina Luvita Saharuddin Saputra, Jumadil Sarah Nurfadilla C Sari maharani Sitorus Siti Syaprila Subhani Subhani Sufi Sufi, Sufi Sujacka Retno Sutriani T. Edyansyah, T. Edyansyah Yayang Tiara Yulianda, Riki Zahara Husna