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Journal : malcom indonesian journal of machine learning and computer science

Analysis of The Influence of Electronic Customer Satisfaction, Application Perceived Value and Electronic Service Quality on Electronic Customer Loyalty of Ruang Guru Application Users Ekasari, Silvia; Dewi, Luh Komang Candra; Efendi, Bahtiar; Sulistiarini, Emma Budi; Jodi, I Wayan Gede Antok Setiawan
MALCOM: Indonesian Journal of Machine Learning and Computer Science Vol. 4 No. 1 (2024): MALCOM January 2024
Publisher : Institut Riset dan Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57152/malcom.v4i1.1028

Abstract

The purpose of this study is to determine whether the perceived value and quality of e-services impact  e-customer loyalty and satisfaction. All users of the educational platform constitute the population studied. In this survey, non-probability sampling technique was used. 100 samples were used in this investigation. Questionnaire was the method used in this study to collect data. Quantitative method was used in this study. Partial least squares (PLS) is a statistical method used with the support of SmartPLS. Several conclusions are drawn from this study, including: Customer satisfaction is directly affected by e-service quality. Electronic customer satisfaction is directly affected by perceived value. E-customer loyalty is directly affected by e-service quality. Electronic customer loyalty is directly influenced by perceived value. Customer loyalty is directly affected by electronic customer satisfaction. Through e-customer satisfaction, e-service quality indirectly affects e-customer loyalty. Thanks to e-customer satisfaction, perceived value indirectly affects e-customer loyalty. Research results show that customer satisfaction and loyalty  are influenced by the extent to which they perceive  positive value when using educational platform services to meet their  learning needs. their.
Co-Authors . Syamsulbahri Abdurohim Abdurohim Adi Penawan Agus Nurofik Ali Hanafiah Anak Agung Istri Risma Putri Ashur Harmadi Ayu Purnama Sari Bahtiar Efendi Bekti Setiadi Bekti Setiadi Benedictus Rezy Winoto Nugroho C Susmono Widagdo C Susmono Widagdo Cakranegara, Pandu Adi Carolina Putri Dewanti Dedik Pratama Putra Desak Anom Wahyuni Dewi DIAN ARLUPI UTAMI Diawati, Prety Dwi Setyawati Edi Arisandi Ekasari, Silvia Elizabeth Elizabeth Elizabeth Elizabeth Eltie Christi Sandag Emma Budi Sulistiarini Erna Erna, Erna Esti Nur Wakhidah Fahmi Abdullah Faizatul Fajariah Feriyadin, Feriyadin Fransiska Rila G. Gunawan Gusti Ayu Eka Padmawati Gusti Ngurah Dwi Dharma Putra Gusti Ngurah Sariadi Putra Hamzah, Ramadhani Heny Herawati I Gede Bayu Kusuma I Gede Dika Wiguna I Gede Rihayana I Gusti Agung Chintya Anindya Mantara I Gusti Agung Teja Kusuma I Gusti Ketut Marsha Danaswaari I Gusti Ngurah Agung Hardi Mahardika I Kadek Arjun Sanjaya I Kadek Dwi Prasetya Wiguna I Kadek Kumara Adi Putra I Ketut Mahadira Putra I Ketut Merta I Komang Aditya Andreana I Komang Agus Artha Wijaya I Komang Ari Subawa I Komang Sudiarta I Made Bayu Dwika Artawan I Made Budiarta I Made Surya Prayoga I Made Wahyu Adi Permana I Nyoman Resa Adhika I Putu Dede Dian Pratama I Putu Heri Prasetya I Putu Wahyu Dwinata JS I Wayan Yuditya Wedastira Irma Maria Dulame Ita Nurcholifah Kadek Ayu Candradewi Kadek Dennisa Anjelia Pramusti Kespandiar, Tengku Khamaludin, Khamaludin Komang Ayu Tri Aristya Dewi Latif Latif Leonardus Sumanto Leony Nabella Tasya Lidia Kristiani Biba Luh Komang Candra Dewi Made Aditya Cahyana Putra Made Pradnyan Permana Usadi Made Pradnyan Permana Usadi Made Santana Putra Adiyadny Maria Asriana Sinar Meliana Moh Samsul Arifin Muhamad Bakhar Musran Munizu Ngurah Pandji Mertha Agung Durya Ni Kadek Dwi Handayani Ni Kadek Supriyaningsih Ni Komang Atik Agustini Ni Komang Ayu Karmila Maharani Ni Komang Ayu Trisna Wiryantari Ni Komang Diah Komala Yuliani Ni Komang Liana Dewi Ni Komang Novi Sugiantari Ni Komang Tri Puspaningrum Ni Luh Eka Setia Virgantini Ni Luh Gede Putu Purnawati Ni Luh Kardini Ni Luh Putu Anggi Riliantika Ni Luh Putu Intan Kasturi Dewi Ni Luh Putu Mely Puspita Wati Ni Luh Putu Suwastiari Ni Made Ayu Julia Maharani Ni Made Ayu Oka Dewi Ni Made Dwini Suryabelanti Dyaus Putri Ni Made Eliska Dwiyanti Ni Made Rani Dwi Darmaningsih Ni Putu Laras Saraswati Ni Putu Nia Ayunita Sari Ni Putu Nita Anggraeni Ni Putu Nita Anggraeni Ni Putu Nita Anggraini Ni Putu Nita Anggraini Ni Putu Tya Rumala Sari Ni Putu Wiwik Nia Utari Ni Putu Zelga Wahyuni Ni Wayan Dewik Astini Pande Ketut Ribek Putra, Bagus Nyoman Kusuma Putu Agus Eka Rismawan Rai Yudi Septiawan Ratnawita Ruditus Harson Safira Maharani Sapta Rini Widyawati Sarwo Eddy Wibowo Sarwo Eddy Wibowo Shella Putri Vindiyastara Sherry Adelia Sulistyo Budi Utomo Suria Alamsyah Putra Syech Idrus Teguh Setiawan Wibowo Tengku Kespandiar Tiksnayana Vipraprastha, Tiksnayana Vivid Violin Wiryawan, Dedik