Articles
Analisis Penerapan Sistem Informasi Manajemen Rumah Sakit (SIMRS) Dengan Pendekatan HOT FIT: Systematic Literature Review
Riyan Putri Kumorowani;
Dety Mulyanti
DIAGNOSA: Jurnal Ilmu Kesehatan dan Keperawatan Vol. 1 No. 2 (2023): Mei : Jurnal Ilmu Kesehatan dan Keperawatan
Publisher : Universitas Katolik Widya Karya Malang
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DOI: 10.59581/diagnosa-widyakarya.v1i2.174
HIMS as a series of activities that cover all hospital health services at all administrative levels that can provide information to managers for the management process. In carrying out the hospital management information system process, the HOT FIT method is needed. The HOT FIT method is a complete solution that is most suitable for current difficulties or limitations. The purpose of this literature review is to find out how to analyze the application of a hospital management information system using the HOT FIT method. The literature used in this study is to determine the articles that match the inclusion criteria. The data base used is Google Scholar. The year of publication of literature sources taken is the last 5 years between 2018 and 2023, literature sources use English or Indonesian. The results of 5 articles obtained that the analysis of the application of hospital management information systems using the HOT FIT method is by implementing Human (System use, user satisfaction), Organization (Structure, environment), Technology (system quality, information quality, service quality). It can be concluded that the quality of a management information can be assessed from the level of accuracy and level of relevance of the information data. With the HOT FIT method, information can be more relevant and accurate and this information has benefits for its users. It is also Vnecessary for the hospital to improve the quality of the information management system by paying attention to the stages and models used.
Fungsi Manajemen Strategi Dalam Peningkatan Status Akreditasi Rumah Sakit: Studi Teoritis
Giska Dianvayani;
Dety Mulyanti
DIAGNOSA: Jurnal Ilmu Kesehatan dan Keperawatan Vol. 1 No. 2 (2023): Mei : Jurnal Ilmu Kesehatan dan Keperawatan
Publisher : Universitas Katolik Widya Karya Malang
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DOI: 10.59581/diagnosa-widyakarya.v1i2.176
Strategic management has a very important role and needs to be implemented in improving the accreditation status of the hospital. The strategy that has been made must be implemented properly in order to ensure development and sustainability. This strategy must be applicable to all hospital parties in order to improve service quality and accreditation status. The purpose of writing this scientific article is to find out and review from a theoretical point of view various literatures. The method used is a theoretical study by analyzing and comparing existing theories. The results of this theoretical study are the function of strategic management in improving accreditation status by carrying out procedures so that it can assist hospitals in making better plans with a more logical, rational and systematic approach for each option that will be found by forming a plan. It can be concluded that in improving the quality of health, strategic management is also needed to improve services. With accreditation strategic management, the hospital becomes the object of focus or a process of assessing and determining the eligibility of the hospital according to service standards set by an independent accreditation agency. So that it can improve the image and trust of patients in choosing health care facilities. For hospitals strategic management is very important and needs to be done optimally to support the improvement of accreditation status. So agencies improve infrastructure facilities, adequate human resources and supporting facilities.
Studi Teoritis: Strategi Promosi Pelayanan Kesehatan Rumah Sakit Swasta Di Era Jaminan Pelayanan Kesehatan (JKN)
Wijaya Johanes Chendra;
Dety Mulyanti
DIAGNOSA: Jurnal Ilmu Kesehatan dan Keperawatan Vol. 1 No. 2 (2023): Mei : Jurnal Ilmu Kesehatan dan Keperawatan
Publisher : Universitas Katolik Widya Karya Malang
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DOI: 10.59581/diagnosa-widyakarya.v1i2.179
Facing the JKN era is not easy, especially for private hospitals. Private hospitals need strategy, understanding, understanding and mutual agreement throughout the internal hospital, both doctors, nursing staff, general staff and management. The strategy for promoting health services in hospitals and other health facilities is not much different from the marketing strategy in general. It aims to promote and introduce the Hospital and the services provided. The purpose of writing this scientific article is to find out and review from a theoretical point of view how the strategy is carried out by private hospitals in this JKN era. The method used is a theoretical study by analyzing and comparing existing theories. It then learns more about a subject in theory or research and helps readers understand it better and with implications. The results of this theoretical study are private hospital services by implementing strategies and principles for implementing the National Health Insurance Program (JKN) such as mutual cooperation, non-profit, openness, portability, membership, trust funds, and management. It can be concluded that the strategy for promoting health services in private hospitals is to implement them in accordance with established standards and laws. The health service quality strategy is also the main key to service promotion to increase patient satisfaction in receiving care. It is expected that hospital institutions will continue to provide excellent and comprehensive health services and meet the basic health needs of patients.
Strategi Peningkatan Kepuasan Pasien Dan Kualitas Pelayanan Di Rumah Sakit Dalam Perspektif Tinjauan Teoritis
Rocky Fransiskus Budiman;
Dety Mulyanti
DIAGNOSA: Jurnal Ilmu Kesehatan dan Keperawatan Vol. 1 No. 2 (2023): Mei : Jurnal Ilmu Kesehatan dan Keperawatan
Publisher : Universitas Katolik Widya Karya Malang
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DOI: 10.59581/diagnosa-widyakarya.v1i2.180
The hospital also has the main task of providing complete individual health services with efforts to heal, recover, improve, prevent, referral services, research and development and community service. The purpose of writing this scientific article is to find out and review theoretically from various literature and strategies to improve patient satisfaction and quality of service in hospitals. The method used is a theoretical study by analyzing and comparing existing theories. The results of this theoretical study, namely the strategies carried out by increasing human resources, the speed of staff response, and satisfaction can be identified by comparing the expectations and experiences of the performance of health service providers. By doing this strategy can provide a desire of patient hope. It was concluded that strategies to increase patient satisfaction and health quality can realize patient expectations arising from the actions of health workers as the performance of health services and during a good treatment process. In the strategy carried out the patient will evaluate and assess the product or service quality that has been received. Hospital agencies also need to improve service quality strategies to realize patient expectations. Patient satisfaction in assessing quality or good service, and is an important measurement that is fundamental to the quality of service. This is also because by providing information on the success of quality service providers, the values and expectations of patients will increase.
Analisis Pelayanan Kuaplitas Apotek Franchise Terhadap Kepuasan Pelanggan: Studi Literature
Budi Satrio Wibowo;
Dety Mulyanti
DIAGNOSA: Jurnal Ilmu Kesehatan dan Keperawatan Vol. 1 No. 2 (2023): Mei : Jurnal Ilmu Kesehatan dan Keperawatan
Publisher : Universitas Katolik Widya Karya Malang
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DOI: 10.59581/diagnosa-widyakarya.v1i2.184
The pharmacy is a pharmaceutical service facility where pharmacists practice pharmacy. In this case the pharmacist is responsible for creating good service quality according to consumer expectations and satisfaction with services. Customer satisfaction is the key to the success of a business. Satisfied customers will become loyal customers. They will tend to make repeat purchases and become product promoters, which in turn will increase the pharmacy's revenue. The purpose of writing this scientific article is to find out and review from a theoretical point of view various literature and how to analyze the quality of franchise pharmacy services on customer quality. The method used is a theoretical review by analyzing and comparing existing theories. The results of this theoretical review, namely the analysis of pharmacy quality on customer satisfaction is influenced by product quality, service quality, price, emotional factors and cost easiness. It was concluded that after being analyzed from various theories and literature, customer satisfaction is one indicator that is widely used in measuring the service quality of a product, both goods and services. Service quality can also affect customer loyalty directly and affect customer loyalty indirectly through satisfaction. Customer satisfaction is strongly influenced by the quality of pharmacy services. For pharmacies that provide pharmaceutical services, it is also necessary to improve service quality standards. One important aspect that needs to be considered to maintain the consistency of pharmaceutical services is to maintain the attributes of each dimension of service quality provided to customers. Customers will be satisfied if their needs are met according to their expectations. In addition, it is also necessary to evaluate each service activity.
"Studi Kualitatif tentang Tingkat Kepuasan Pasien Home Care di Jawa Barat: Evaluasi Layanan, Tantangan, dan Harapan ke Depan"
Bugie Zurisdianto Pamungkas;
Dety Mulyanti
DIAGNOSA: Jurnal Ilmu Kesehatan dan Keperawatan Vol. 1 No. 2 (2023): Mei : Jurnal Ilmu Kesehatan dan Keperawatan
Publisher : Universitas Katolik Widya Karya Malang
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DOI: 10.59581/diagnosa-widyakarya.v1i2.204
This study aims to evaluate the level of patient satisfaction with home care services in West Java. The research method used is qualitative study with survey and face-to-face techniques on 10 home care patients and 10 patient families in West Java. The results of the study showed that patients and patient families were very satisfied with the home care services because they provided comfort and fulfilled patient needs. In addition, healthcare workers who worked in the field of home care felt connected and useful in providing personal care focused on the patient. However, the study also identified several challenges in home care services, such as coordination between healthcare workers and families, as well as accessibility and quality of home care services. Therefore, support and cooperation from various parties, such as patient families, the community, and the government, are needed to improve the quality of home care services and ensure that patients receive the best care at home.
Rehabilitasi NAPZA Metode Terapi Komunitas untuk Perbaikan Psikopatologi, Citra Diri dan Kualitas Hidup
Firdaus Yamani;
Dety Mulyanti
DIAGNOSA: Jurnal Ilmu Kesehatan dan Keperawatan Vol. 1 No. 2 (2023): Mei : Jurnal Ilmu Kesehatan dan Keperawatan
Publisher : Universitas Katolik Widya Karya Malang
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DOI: 10.59581/diagnosa-widyakarya.v1i2.209
The problem of substance abuse has made all countries in the world worried. The United Nations Office on Drugs and Crime noted that at least 271 million people worldwide or 5.5% had consumed substances in 2017. The dangers of substance abuse in users have an impact on biological, psychological and social aspects. These various adverse impacts will certainly have an impact on psychological conditions and a decrease in self-esteem, which in turn can lead to a decrease in quality of life. Community therapy is a treatment that uses a psychosocial approach, a community of addicts who help each other to recover and keep quitting substances. Implementation of drug rehabilitation with community therapy methods can improve psychopathology, self-image and quality of life.
Peningkatan Kepatuhan Minum Obat Pasien Lupus Eritematosus Sistemik
Heppy Roosarina Rahayu Dewi;
DetyMulyanti
DIAGNOSA: Jurnal Ilmu Kesehatan dan Keperawatan Vol. 1 No. 2 (2023): Mei : Jurnal Ilmu Kesehatan dan Keperawatan
Publisher : Universitas Katolik Widya Karya Malang
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DOI: 10.59581/diagnosa-widyakarya.v1i2.210
Systemic Lupus Erythematosus (SLE) is an important systemic autoimmune disease. Women are ten times more at risk of developing LES than men. The etiology of SLE is not fully understood and the pathophysiology involves genetic, immunological, endocrine and environmental factors. SLE is a chronic disease with periods of remission and relapse, so it requires different management and a long time. Medication adherence is required so that treatment goals can be achieved. Medication adherence rates in people with lupus have been reported from various studies to be 31.7-45.9%. Non-adherence to treatment for SLE causes an increase in visits to the emergency department and also hospitalization. There are two kinds of factors that influence medication adherence, intentional non-adherence and non-intentional non-adherence. Efforts are needed to improve and increase medication adherence by considering these both factors.
PENGARUH KECERDASAN EMOSIONAL DAN MINAT BELAJAR TERHADAP PEMAHAMAN AKUNTANSI (Studi Pada Mahasiswa Fakultas Ekonomi Universitas Nasional PASIM)
Sri Mulyeni;
Dety Mulyanti
Jurnal Insan Pendidikan dan Sosial Humaniora Vol. 1 No. 2 (2023): Mei: Jurnal Insan Pendidikan dan Sosial Humaniora
Publisher : Universitas Katolik Widya Karya Malang
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DOI: 10.59581/jipsoshum-widyakarya.v1i2.234
The purpose of this study was to examine the effect of emotional intelligence and learning interest on the level of understanding of accounting. This study uses primary data which includes questions in the form of a questionnaire that is measured using a Likert scale. The research sample is 133 students who had completed introductory accounting courses. The results showed that emotional intelligence had an effect of 64,4% on students understanding of accounting and learning interest had an effect of 72,2% on students understanding of accounting, simultaneously emotional intelligence and student learning interest had a positive and significant impact on the level of accounting of faculty students economics study program of management and accounting at Pasim National University.
Strategi Bisnis Dalam Perspektif Manajemen Sebuah Review Literatur
Nina Risnawaty;
Dety Mulyanti
Jurnal Manajemen Kreatif dan Inovasi Vol. 1 No. 1 (2023): Januari : Jurnal Manajemen Kreatif dan Inovasi
Publisher : Universitas Katolik Widya Karya Malang
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DOI: 10.59581/jmki-widyakarya.v1i1.196
Business development in the world has entered the era of free competition not only in a small scope but a large scope, this creates fierce competition between companies. Efforts made by a company to win a market by providing advantages in competition, analyzing competing companies, and implementing effective marketing strategies. This study uses Literature Review research with the results of research that management strategies are oriented towards developing macro strategies such as product strategy development, pricing implementation strategies, acquisition strategies, market development strategies, financial and other strategies. The steps of strategy management include: internal and external environment scanning (Internal &; External Scanning), Strategy Formulation, Implementation, Function Control and Evaluation.