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All Journal Al Ishlah Jurnal Pendidikan Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan JURNAL PENDIDIKAN TAMBUSAI Journal on Education Journals of Ners Community Nizham Journal of Islamic Studies Syntax Idea TECHNO-SOCIO EKONOMIKA BUDGETING : Journal of Business, Management and Accounting Jurnal Ekonomi Bisnis Dan Industri (EBI) Jurnal Abdimas Sang Buana ALACRITY : Journal Of Education Healthy Journal Visioner: Jurnal Pemerintahan Daerah di Indonesia Jurnal Impresi Indonesia USRAH: Jurnal Hukum Keluarga Islam COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat Inovatif: Jurnal Ekononi, Manajemen, Akuntansi, Bisnis Digital dan Kewirausahaan Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Jurnal Ekonomi, Bisnis dan Manajemen Tedc Journal of Comprehensive Science Jurnal Riset Rumpun Ilmu Kedokteran (JURRIKE) Jurnal Riset Rumpun Ilmu Kesehatan (JURRIKES) Sejahtera: Jurnal Inspirasi Mengabdi Untuk Negeri Inspirasi Dunia: Jurnal Riset Pendidikan dan Bahasa Jurnal Manajemen dan Bisnis Journal of Management and Social Sciences Jurnal Kesehatan Amanah Jurnal Sains dan Kesehatan Journal of Artificial Intelligence and Digital Business Transformasi: Journal of Economics and Business Management Jurnal Pendidikan Indonesia (Japendi) Jurnal Penelitian Ekonomi Manajemen dan Bisnis Jurnal Publikasi Ilmu Manajemen Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis (JUPSIM) Klinik: Jurnal Ilmiah Kedokteran dan Kesehatan Experimental Student Experiences Innovative: Journal Of Social Science Research Jurnal Manajemen dan Ekonomi Kreatif Diagnosa: Jurnal Ilmu Kesehatan dan Keperawatan Jurnal Insan Pendidikan dan Sosial Humaniora Jurnal Manajemen Kreatif dan Inovasi Jurnal Manajemen Riset Inovasi Manajemen Kreatif Jurnal Lencana: Jurnal Inovasi Ilmu Pendidikan Jurnal Kewirausahaan dan Manajemen Bisnis CUAN Jurnal Ekonomi Manajemen Akuntansi Dharma Ekonomi Trending: Jurnal Manajemen dan Ekonomi Jurnal Riset Manajemen Jurnal Pendidikan Kewarganegaraan Dan Filsafat Detector: Jurnal Inovasi Riset Ilmu Kesehatan Jurnal Alternatif Wacana Ilmiah Interkultural Jurnal Riset dan Inovasi Manajemen Jurnal Ilmu Kedokteran dan Kesehatan Indonesia Journal of Education Method and Learning Strategy Jurnal Global Futuristik : Kajian Ilmu Sosial Multidisipliner Jurnal Pelita Nusantara : Kajian Ilmu Sosial Multidisiplin Integration: Journal Of Social Sciences And Culture Jurnal Anestesi: Jurnal Ilmu Kesehatan dan Kedokteran Cendikia Pendidikan Jurnal Medika Nusantara EduInovasi: Journal of Basic Educational Studies Journal of Innovative and Creativity Al-Ihtiram: Multidisciplinary Journal of Counseling and Social Research Pendekar: Jurnal Pendidikan Berkarakter Journal of Clinical Pharmacy and Pharmaceutical Science Jurnal Inspirasi Ilmu Manajemen Jurnal Ilmu Manajemen Dan Pendidikan Jurnal Maisyatuna Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Jurnal Ilmu Kedokteran dan Kesehatan Indonesia

Dety Mulyanti

IKIP Siliwangi, Indonesia

Author-ID : 1020036

Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Medicine & Pharmacology Nursing Physics Public Health Social Sciences Transportation Veterinary Other

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Theoretical Review Study: Peran Dan Fungsi Mutu Pelayanan Kesehatan Di Rumah Sakit Wo'i Megah Mayang Sari Paraisu; Dety Mulyanti
DIAGNOSA: Jurnal Ilmu Kesehatan dan Keperawatan Vol. 1 No. 1 (2023): Februari : Jurnal Ilmu Kesehatan dan Keperawatan
Publisher : Universitas Katolik Widya Karya Malang

The roles and functions of quality management, known as total management quality, can be interpreted as a system that helps an organization, hospital, or business entity to oversee every activity and duties and responsibilities needed to maintain the quality or quality of service. Efforts to improve the quality of health services are the most important step to increase the competitiveness of Indonesian businesses in the health sector. The purpose of this theoretical review study is to find out how the role and function of the quality of health services in hospitals. The method used is a theoretical review by analyzing and comparing existing theories. The results of this theoretical review study are the role and function of quality as an effort that is carried out continuously, systematically, objectively, and integratedly in determining problems and causes of health service quality problems based on predetermined standards with effectiveness, efficiency, protection and acceptance of health services. It can be concluded that service quality and good quality will greatly influence health services in hospitals. Patients getting comprehensive health services will increase patient satisfaction in the treatment program so that the quality of health services will increase. Hospitals also need to improve the quality of quality health services. Quality also has a function as a reference or benchmark in managing the quality provided by a hospital. So that in its implementation it is necessary to carry out monitoring and evaluation.

Upaya Peningkatan Manajemen Pelayanan Kesehatan Di Rumah Sakit: Tinjauan Teoritis Astria Apriliavini Priscila Palenewen; Dety Mulyanti
DIAGNOSA: Jurnal Ilmu Kesehatan dan Keperawatan Vol. 1 No. 1 (2023): Februari : Jurnal Ilmu Kesehatan dan Keperawatan
Publisher : Universitas Katolik Widya Karya Malang

The hospital as a health service institution that organizes individual health services in a complete manner that provides inpatient, outpatient and emergency services. Efforts to improve health services as an agreement on setting long-term goals and visions which then become a common reference in achieving the goals that have been set. The purpose of this theoretical review is to find out how to improve health services in hospitals. The method used is a theoretical review by analyzing and comparing existing theories. The results of this theoretical review are by increasing efforts such as providing adequate infrastructure facilities including from a physical perspective, besides being efficient, fair, timely, secure, integrated, focused, reliable and effective. It can be concluded that efforts to improve the quality of health services as a process of meeting the needs and life expectancy of patients, both internally and externally. Quality can also be associated as a gradual and continuous improvement process. In general, the quality of health services focuses on the concept that health services have three main foundations, namely quality, access and cost.

Pentingnya Akreditasi Rumah Sakit Bagi Pelayanan Kesehatan: Hospital Application Study Hadiansyah Hadiansyah; Dety Mulyanti
DIAGNOSA: Jurnal Ilmu Kesehatan dan Keperawatan Vol. 1 No. 1 (2023): Februari : Jurnal Ilmu Kesehatan dan Keperawatan
Publisher : Universitas Katolik Widya Karya Malang

Hospitals in guaranteeing good service quality and patient safety must be proven through accreditation. Accreditation is carried out by submitting an application to the Hospital Accreditation Commission (KARS). Hospital Accreditation is a way of monitoring the implementation of measuring hospital performance indicators. The purpose of writing this scientific article is to find out the importance of improving the quality of hospitals, especially for hospital structures and health workers. The method in this scientific article is to compare cases from several hospital studies that apply the accreditation process and the literature collected at the editing (re-examination) stage. The data is then processed and analyzed and conclusions drawn. The findings from the study of the application of hospitals in the importance of holding accreditation are to improve the quality of hospital services, improve hospital patient safety, increase protection for patients, the public, human resources for hospitals and hospitals as institutions and support government programs in the health sector. It can be concluded that the importance of hospitals carrying out accreditation is to ensure good service quality and patient safety must be proven through accreditation. Accreditation is carried out by submitting an application to the Hospital Accreditation Commission (KARS). Suggestions made for hospital agencies, namely hospitals that have obtained national accreditation status are required to make strategic improvement plans in accordance with the surveyor's recommendations to meet hospital service standards that have not been achieved.

Analisis Penerapan Sistem Informasi Manajemen Rumah Sakit (SIMRS) Dengan Pendekatan HOT FIT: Systematic Literature Review Riyan Putri Kumorowani; Dety Mulyanti
DIAGNOSA: Jurnal Ilmu Kesehatan dan Keperawatan Vol. 1 No. 2 (2023): Mei : Jurnal Ilmu Kesehatan dan Keperawatan
Publisher : Universitas Katolik Widya Karya Malang

HIMS as a series of activities that cover all hospital health services at all administrative levels that can provide information to managers for the management process. In carrying out the hospital management information system process, the HOT FIT method is needed. The HOT FIT method is a complete solution that is most suitable for current difficulties or limitations. The purpose of this literature review is to find out how to analyze the application of a hospital management information system using the HOT FIT method. The literature used in this study is to determine the articles that match the inclusion criteria. The data base used is Google Scholar. The year of publication of literature sources taken is the last 5 years between 2018 and 2023, literature sources use English or Indonesian. The results of 5 articles obtained that the analysis of the application of hospital management information systems using the HOT FIT method is by implementing Human (System use, user satisfaction), Organization (Structure, environment), Technology (system quality, information quality, service quality). It can be concluded that the quality of a management information can be assessed from the level of accuracy and level of relevance of the information data. With the HOT FIT method, information can be more relevant and accurate and this information has benefits for its users. It is also Vnecessary for the hospital to improve the quality of the information management system by paying attention to the stages and models used.

Fungsi Manajemen Strategi Dalam Peningkatan Status Akreditasi Rumah Sakit: Studi Teoritis Giska Dianvayani; Dety Mulyanti
DIAGNOSA: Jurnal Ilmu Kesehatan dan Keperawatan Vol. 1 No. 2 (2023): Mei : Jurnal Ilmu Kesehatan dan Keperawatan
Publisher : Universitas Katolik Widya Karya Malang

Strategic management has a very important role and needs to be implemented in improving the accreditation status of the hospital. The strategy that has been made must be implemented properly in order to ensure development and sustainability. This strategy must be applicable to all hospital parties in order to improve service quality and accreditation status. The purpose of writing this scientific article is to find out and review from a theoretical point of view various literatures. The method used is a theoretical study by analyzing and comparing existing theories. The results of this theoretical study are the function of strategic management in improving accreditation status by carrying out procedures so that it can assist hospitals in making better plans with a more logical, rational and systematic approach for each option that will be found by forming a plan. It can be concluded that in improving the quality of health, strategic management is also needed to improve services. With accreditation strategic management, the hospital becomes the object of focus or a process of assessing and determining the eligibility of the hospital according to service standards set by an independent accreditation agency. So that it can improve the image and trust of patients in choosing health care facilities. For hospitals strategic management is very important and needs to be done optimally to support the improvement of accreditation status. So agencies improve infrastructure facilities, adequate human resources and supporting facilities.

Studi Teoritis: Strategi Promosi Pelayanan Kesehatan Rumah Sakit Swasta Di Era Jaminan Pelayanan Kesehatan (JKN) Wijaya Johanes Chendra; Dety Mulyanti
DIAGNOSA: Jurnal Ilmu Kesehatan dan Keperawatan Vol. 1 No. 2 (2023): Mei : Jurnal Ilmu Kesehatan dan Keperawatan
Publisher : Universitas Katolik Widya Karya Malang

Facing the JKN era is not easy, especially for private hospitals. Private hospitals need strategy, understanding, understanding and mutual agreement throughout the internal hospital, both doctors, nursing staff, general staff and management. The strategy for promoting health services in hospitals and other health facilities is not much different from the marketing strategy in general. It aims to promote and introduce the Hospital and the services provided. The purpose of writing this scientific article is to find out and review from a theoretical point of view how the strategy is carried out by private hospitals in this JKN era. The method used is a theoretical study by analyzing and comparing existing theories. It then learns more about a subject in theory or research and helps readers understand it better and with implications. The results of this theoretical study are private hospital services by implementing strategies and principles for implementing the National Health Insurance Program (JKN) such as mutual cooperation, non-profit, openness, portability, membership, trust funds, and management. It can be concluded that the strategy for promoting health services in private hospitals is to implement them in accordance with established standards and laws. The health service quality strategy is also the main key to service promotion to increase patient satisfaction in receiving care. It is expected that hospital institutions will continue to provide excellent and comprehensive health services and meet the basic health needs of patients.

Strategi Peningkatan Kepuasan Pasien Dan Kualitas Pelayanan Di Rumah Sakit Dalam Perspektif Tinjauan Teoritis Rocky Fransiskus Budiman; Dety Mulyanti
DIAGNOSA: Jurnal Ilmu Kesehatan dan Keperawatan Vol. 1 No. 2 (2023): Mei : Jurnal Ilmu Kesehatan dan Keperawatan
Publisher : Universitas Katolik Widya Karya Malang

The hospital also has the main task of providing complete individual health services with efforts to heal, recover, improve, prevent, referral services, research and development and community service. The purpose of writing this scientific article is to find out and review theoretically from various literature and strategies to improve patient satisfaction and quality of service in hospitals. The method used is a theoretical study by analyzing and comparing existing theories. The results of this theoretical study, namely the strategies carried out by increasing human resources, the speed of staff response, and satisfaction can be identified by comparing the expectations and experiences of the performance of health service providers. By doing this strategy can provide a desire of patient hope. It was concluded that strategies to increase patient satisfaction and health quality can realize patient expectations arising from the actions of health workers as the performance of health services and during a good treatment process. In the strategy carried out the patient will evaluate and assess the product or service quality that has been received. Hospital agencies also need to improve service quality strategies to realize patient expectations. Patient satisfaction in assessing quality or good service, and is an important measurement that is fundamental to the quality of service. This is also because by providing information on the success of quality service providers, the values and expectations of patients will increase.

Analisis Pelayanan Kuaplitas Apotek Franchise Terhadap Kepuasan Pelanggan: Studi Literature Budi Satrio Wibowo; Dety Mulyanti
DIAGNOSA: Jurnal Ilmu Kesehatan dan Keperawatan Vol. 1 No. 2 (2023): Mei : Jurnal Ilmu Kesehatan dan Keperawatan
Publisher : Universitas Katolik Widya Karya Malang

The pharmacy is a pharmaceutical service facility where pharmacists practice pharmacy. In this case the pharmacist is responsible for creating good service quality according to consumer expectations and satisfaction with services. Customer satisfaction is the key to the success of a business. Satisfied customers will become loyal customers. They will tend to make repeat purchases and become product promoters, which in turn will increase the pharmacy's revenue. The purpose of writing this scientific article is to find out and review from a theoretical point of view various literature and how to analyze the quality of franchise pharmacy services on customer quality. The method used is a theoretical review by analyzing and comparing existing theories. The results of this theoretical review, namely the analysis of pharmacy quality on customer satisfaction is influenced by product quality, service quality, price, emotional factors and cost easiness. It was concluded that after being analyzed from various theories and literature, customer satisfaction is one indicator that is widely used in measuring the service quality of a product, both goods and services. Service quality can also affect customer loyalty directly and affect customer loyalty indirectly through satisfaction. Customer satisfaction is strongly influenced by the quality of pharmacy services. For pharmacies that provide pharmaceutical services, it is also necessary to improve service quality standards. One important aspect that needs to be considered to maintain the consistency of pharmaceutical services is to maintain the attributes of each dimension of service quality provided to customers. Customers will be satisfied if their needs are met according to their expectations. In addition, it is also necessary to evaluate each service activity.

"Studi Kualitatif tentang Tingkat Kepuasan Pasien Home Care di Jawa Barat: Evaluasi Layanan, Tantangan, dan Harapan ke Depan" Bugie Zurisdianto Pamungkas; Dety Mulyanti
DIAGNOSA: Jurnal Ilmu Kesehatan dan Keperawatan Vol. 1 No. 2 (2023): Mei : Jurnal Ilmu Kesehatan dan Keperawatan
Publisher : Universitas Katolik Widya Karya Malang

This study aims to evaluate the level of patient satisfaction with home care services in West Java. The research method used is qualitative study with survey and face-to-face techniques on 10 home care patients and 10 patient families in West Java. The results of the study showed that patients and patient families were very satisfied with the home care services because they provided comfort and fulfilled patient needs. In addition, healthcare workers who worked in the field of home care felt connected and useful in providing personal care focused on the patient. However, the study also identified several challenges in home care services, such as coordination between healthcare workers and families, as well as accessibility and quality of home care services. Therefore, support and cooperation from various parties, such as patient families, the community, and the government, are needed to improve the quality of home care services and ensure that patients receive the best care at home.

Rehabilitasi NAPZA Metode Terapi Komunitas untuk Perbaikan Psikopatologi, Citra Diri dan Kualitas Hidup Firdaus Yamani; Dety Mulyanti
DIAGNOSA: Jurnal Ilmu Kesehatan dan Keperawatan Vol. 1 No. 2 (2023): Mei : Jurnal Ilmu Kesehatan dan Keperawatan
Publisher : Universitas Katolik Widya Karya Malang

The problem of substance abuse has made all countries in the world worried. The United Nations Office on Drugs and Crime noted that at least 271 million people worldwide or 5.5% had consumed substances in 2017. The dangers of substance abuse in users have an impact on biological, psychological and social aspects. These various adverse impacts will certainly have an impact on psychological conditions and a decrease in self-esteem, which in turn can lead to a decrease in quality of life. Community therapy is a treatment that uses a psychosocial approach, a community of addicts who help each other to recover and keep quitting substances. Implementation of drug rehabilitation with community therapy methods can improve psychopathology, self-image and quality of life.

Co-Authors Abiyyu Purnanda Abubekar, Udin Ahmad Fachrurrozi Ahya Nurdin Aji Argo Putro Ali Muhsin, Ali Alma Marinda Alma Marinda Amelia Suci Pertiwi Amelia Suci Pertiwi Anang Sofyan Zulfikar Andi Tenri Mantikaisih Laras Andika Fajar Nugroho Anggraeni, Intanillah Annisa Rahmawati Antok Andriono Apriany Listarida Ari Sunari Arnita Niroha Halawa Arnita Niroha Halawa Arsenius Arsenius Arsenius, Arsenius Asnita Putri Syafrizal Asri Parantri Astria Apriliavini Priscila Palenewen Astria Apriliavini Priscila Palenewen Bambang Sulistyo Bella Salsabila Wiraputra Biantara, Irgi Budi Satrio Wibowo Budi Satrio Wibowo Budi Setyorini Budi Setyorini Bugie Zurisdianto Pamungkas Bugie Zurisdianto Pamungkas Candra Mizwar Carlof Carlof Cepi Hidayatuloh Chelsia Chelsia Cicik Khildar Rizqi Cicik Khildar Rizqi Dadah Jubaedah Daniansah, Daniansah David Kolibu David Kolibu Dendy Bagaskara Devi Delvita Devi Delvita Dewi Tjandring, Yuni Cynthia Dewi Yulianti Pratama Diah Nofita Andhayany Diana Farid Diana Farid Didik Udayana Diki Tri Bagus Dermawan Dimas Ageng Prayogo Dimas Ageng Proyogo DINDA BESTARI Ellya Dewi Ellya Dewi Ermawati Ermawati Farida Yuliaty Farida Yuliaty Fasya, Rheza Fathur Rhoman Nurokhim Firdaus Firdaus Firdaus Yamani Firdaus Yamani Giska Dianvayani Giska Dianvayani Grace Angela Philips Hadiansyah Hadiansyah Hadiansyah Hadiansyah Hakim, Mohammad Ikhsanul Halawa, Arnita Niroha Hanifah Sukmana Harto Necsen Linelejan Harto Necsen Linelejan Haru, Emanuel Hendriana Hendriana Heppy Roosarina Rahayu Dewi Hilda Maulyda Utamie I Wayan Santika Ida Ayu Laksmi Arnita Utari Ida Ayu Triana Ida Ayu Triana Iffah Fathiah Imas Siti Masitoh Indradewa, Rhian Intan Permatasari Situmorang Intan Witarsa Pramata Guna Irnayanti Paillin Ismanto Yuwono Jacqueline, Jenneffree Jenne Mandu Jimmy Triputra Juandika Juandika Juandika Juandika Karlis Karlis Kosasih Kosasih KOSASIH KOSASIH, KOSASIH Kristianty Retnawati Kukuh Yulianto Leo Pratama Agung Lien Nurliah Ligar Yayuk Dwi Nenda Lusito, Tri Astrit M Hasyrul Muchtar M Hasyrul Muchtar M Khoerudin Magdalena Boga Magdalena Boga Mahmud Hakim Marlina, Jenni Marlina, Tinna Mayasari Mayasari, Mayasari Moh arif Kusnadi Mohammad Ikhsanul Hakim Muhammad Husni Abdulah Pakarti Muhammad Rizki nanang nanang Nina Risnawaty Nindi Elis Nurhayati Nurhayati Nurhayati NURHIDAYANI NURHIDAYANI, NURHIDAYANI Nursyahid, Muhamad Okta Anita Pouw Okta Anita Pouw Olivia Melissa Poluan Ongki Sanjaya Pratiwi, Hanameyra Prayogo, Dimas Ageng Rabiah Demlinur Putri Raja Iqbal Mulya Harahap Raja Iqbal Mulya Harahap RANI RUSDIANTI Refliza Yanti Refliza Yanti Regi Cahyadi Saputra Regi Cahyadi Saputra Reni Nuraeni, Reni Rheza Fasya Rheza Fasya Ria Hutami Putri Rilly Lesnussa Rima Huswatun Chasanah Ripka Margaretha Ponggele Risda Choirunisa riswanto riswanto Riyan Putri Kumorowani Riyan Putri Kumorowani Rocky Fransiskus Budiman Rocky Fransiskus Budiman Rofi Nuraziz Rusmiyandani Sandy Muhammad Kautzar Sedarmayanti Sedarmayanti Sedarmayanti, Sedarmayanti Setia Nesda, Ajeng Shelly Ayu Andesty Shelly Ayu Andesty Siti Maesaroh Siti Muntamah Siti Rohmah Siti Saadah Sity Rochanah Sophiana Enjellin Anathasia Sri Mulyeni Sri Mulyeni Sri Rochani Mulyani Sunari, Ari Suniah Syamsul Amry Syarifudin Syarifudin Theresia Widyanti Tjandring, Yuni Cynthia Dewi Tria Pamungkasari Tria Pamungkasari Uci Pramida Udin Abubekar Vip Paramarta Widyanti, Theresia Wijaya Johanes Chendra Wijaya Johanes Chendra Windy Oliviany Wo'i Megah Mayang Sari Paraisu Wo'i Megah Mayang Sari Paraisu Wulan Auliyani Wulan, Kika Nawang Wulur, Frando Christo Yayuk Dwi Nenda, Ligar Yeni Suminar Yinnie, Celine Yohana Kifli Yunlia Vidiarti

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