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The Influence of Relationship Marketing, Customer Satisfaction and Promotion on Customer Loyalty at PT BPRS Mitra Harmoni Malang City Yudhanto, Ifani; Rachmawati, Ike Kusdyah; Bukhori, Mohammad
Journal Corner of Education, Linguistics, and Literature Vol. 4 No. 001 (2024): Special Issues
Publisher : CV. Tripe Konsultan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54012/jcell.v4i001.415

Abstract

This research aims to determine the influence of Relationship Marketing, customer satisfaction and promotions on customer loyalty at PT BPRS Mitra Harmoni Malang City. The population in this research were customers of PT BPRS Mitra Harmoni Malang City, with a research sample of 100 respondents with a purposive sampling technique. The data collection techniques used were questionnaires, interviews and documentation. The analysis technique uses multiple linear regression with SPSS for Windows 26.0 statistical analysis. The research results show that relationship marketing, customer satisfaction and promotions have a positive and significant effect on customer loyalty. The research results show that relationship marketing has a positive and significant effect on customer loyalty at PT. BPRS Mitra Harmoni Malang City, satisfaction has a significant positive effect on customer loyalty to PT. BPRS Mitra Harmoni Malang City, promotions have a significant positive effect on customer loyalty at PT. BPRS Mitra Harmoni Malang City, and relationship marketing, satisfaction, promotions, influence PT customer loyalty BPRS Mitra Harmoni Malang City.
Pengaruh Kualitas Layanan Dan Kepercayaan Terhadap Keputusan Memilih Sekolah Melalui Kepuasan Orangtua Di Smp Strada Budi Luhur Kota Bekasi Adestyani, Erminia; Rachmawati, Ike Kusdyah; Handoko, Yunus
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol 7, No 4 (2024): November 2024
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jssr.v7i4.2090

Abstract

The ability of a country to progress and develop is highly dependent on its level of education. The mentality of the young generation is increasing rapidly through both formal and informal education. The importance of education has driven the growth of the education sector, which is now a major industry and even a separate business sector. When a business in the education sector is established, the competition is to win the hearts of parents and convince them to enroll their children in the school. Through parental satisfaction at SMP Strada Budi Luhur, Bekasi City, this study aims to analyze the influence of service quality and trust on the decision to choose a school. Path analysis combined with quantitative methods was used in this study. The sample consisted of 223 parents selected using random sampling techniques. The results of the study showed that: (1) There is a direct and significant relationship between service quality and parental decisions; (2) There is a direct and significant relationship between trust and satisfaction; (3) There is a direct and significant relationship between service quality and parental decisions; (4) There is a direct and significant relationship between trust and parental decisions; (5) There is a direct and significant relationship between satisfaction and parental decisions; (6) There is a direct and significant influence between service quality and parental decisions mediated by satisfaction as an intervening variable; (7) There is a direct and significant relationship between service quality and parents' decisions. Keyword: Service Quality, Trust, Satisfaction, Parents' DecisionsResource Quality
Pengaruh Supervisi Akademik, Budaya Organisasi dan Motivasi Kerja Terhadap Kompetensi Pedagogik Guru SMP Perkumpulan Strada Cabang Jakarta Utara Timur Prayitna, Anna Maria Satia; Handoko, Yunus; Rachmawati, Ike Kusdyah
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol 7, No 4 (2024): November 2024
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jssr.v7i4.2059

Abstract

The quality of Human Resources is one of the factors that determines the progress of a country. Quality human resources cannot be separated from quality education as well. One important aspect of the world of education is teachers. A teacher's job is not only to teach but also to educate students to become quality people. Therefore, a teacher must have sufficient competence. One of the competencies possessed by a teacher is pedagogical competency. Pedagogical competency is a competency that differentiates the teaching profession from other professions. The differences in characteristics of each student and the curriculum that continues to develop are the main reasons that every teacher is obliged to improve his or her pedagogical competence. With adequate pedagogical competence, it is hoped that the level of success in the learning process can be achieved for all students. This research aims to determine and analyze: 1) the influence of academic supervision on teacher pedagogical competence, 2) the influence of organizational culture on teacher pedagogical competence, 3) the influence of work motivation on teacher pedagogical competence, and 4) the influence of academic supervision, organizational culture and work motivation overall together towards teacher pedagogical competence. This research was conducted at the Perkumpulan Strada Middle School, Cabang Jakarta Utara Timur, which consists of four school units. The sampling method used was the saturated or sesus sampling method where all 51 teachers of the Perkumpulan Strada Middle School, Cabang Jakarta Utara Timur, were used as samples for this research. The results of the study show that the academic supervision variable has a positive and significant effect on the pedagogical competence of teachers at the the Perkumpulan Strada Middle School, Cabang Jakarta Utara Timur, and the organizational culture variable also has a positive and significant effect on the pedagogical competence of teachers at the the Perkumpulan Strada Middle School, Cabang Jakarta Utara Timur. Still, the work motivation variable has no effect on the pedagogical competence of teachers at the the Perkumpulan Strada Middle School, Cabang Jakarta Utara Timur. Academic supervision, organizational culture, and work motivation simultaneously have a positive and significant effect on the pedagogical competence of teachers at the the Perkumpulan Strada Middle School, Cabang Jakarta Utara Timur. Keyword: Academic supervision, Organizational Culture, Work Motivation and Pedagogical Competence
ANALISIS KEPEMIMPINAN BISNIS MELIPUTI GAYA KEPEMIMPINAN CONTINGENCY LEADERSHIP DAN SITUATIONAL LEADERSHIP TERHADAP JOB SATISFACTION DI SEBUAH PERUSAHAAN MELALUI WORK MOTIVATION Hermanto, Bayu Marga Nurmaulana; Sunarya, Erry; Rachmawati, Ike
Jurnal Ilmiah Wahana Pendidikan Vol 10 No 22 (2024): Jurnal Ilmiah Wahana Pendidikan
Publisher : Peneliti.net

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.14543752

Abstract

Kepemimpinan merupakan salah satu faktor internal yang mempengaruhi keberhasilan organisasi, yang antara lain mencakup bagaimana proses kepemimpinan pada setiap jenjang organisasi, kompetensi serta tindakan pemimpin yang bersangkutan. Dimensi kepemimpinan sangatlah kompleks, juga termasuk kepemimpinan dalam organisasi kesehatan. Konsep kepemimpinan merupakan komponen fundamental dalam menganalisis proses dan dinamika di dalam organisasi, termasuk dalam mengidentifikasi efektifitasnya. Gaya kepemimpinan adalah cara yang digunakan memimpin dan memengaruhi para pengikutnya. Gaya kepemimpinan merupakan suatu pola perilaku seorang pemimpin yang khas pada saat memengaruhi anak buah. Dengan kata lain, cara pemimpin bertindak dalam memengaruhi anggota kelompok membentuk gaya kepemimpinan. Seseorang tidak akan berhasil meraih kesuksesan tanpa adanya dorongan motivasi yang diikuti dengan tekad kyat untuk bekerja keras. Memperoleh hasil yang memuaskan membutuhkan proses dan perjuangan yang cukup panjang. Sehingga penempatan motivasi kerja (work motivation) sebagai variabel mediasi pada contingency leadership dan situational leadership terhadap job satisfaction pada PDAM PT Jaya Tirta Mandiri Kabupaten Sukabumi sangat efektif, karena dapat meningkatkan kepuasan kerja secara signifikan.
Analisa Pengaruh Komunikasi Marketing dan Kepercayaan terhadap Loyalitas Melalui Kepuasan Nasabah pada PT BPR Eka Dana Mandiri (Bank Edaman) Malang Kiswinarso, Alberken Sih; R, Ike Kusdyah; Handoko, Yunus
J-MAS (Jurnal Manajemen dan Sains) Vol 9, No 2 (2024): Oktober
Publisher : Universitas Batanghari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jmas.v9i2.2001

Abstract

PT. Eka Dana Mandiri(Bank Edaman) Malang as a banking institution provides financial services for consumers in the Greater Malang area and its surroundings and participates in advancing the economy in the Greater Malang area and its surroundings PT. Eka Dana Mandiri(Bank Edaman) in the midst of competition between financial institutions is required to be able to provide the best service in terms of marketing communications and trust so that it has an impact on the sustainability of the company's business. The end of the transition from the Covid-19 pandemic to the New Normal for PT customers. BPR Eka Dana Mandiri(Bank Edaman) Malang experienced a decline in the number of customers. This type of research is a quantitative approach. The population in this research are customers who make loans to PT. BPR Eka Dana Mandiri(Bank Edaman) Malang. A total of 46 customers at PT. BPR Eka Dana Mandiri(Bank Edaman) Malang as a respondent came and met with researchers to fill out the questionnaire. This type of research is a quantitative approach. The population in this research is customers at PT. BPR Eka Dana Mandiri(Bank Edaman) Malang. 46 Customers at PT. BPR Eka Dana Mandiri(Bank Edaman) Malang as a respondent came and met with researchers to fill out the questionnaire. The results of this research show, among other things: 1) Marketing Communication has a direct and significant effect on Customer Loyalty; 2) Trust has a direct and significant effect on Customer Loyalty; 3) Marketing Communication has a direct and significant effect on Customer Satisfaction; 4) Trust has a direct and significant effect on Customer Satisfaction; 5) Satisfaction has a direct and significant effect on Customer Loyalty; 6) Marketing Communication has an indirect effect on Loyalty through significant Customer Satisfaction; and 7) Trust has an indirect effect on Loyalty through significant Customer Satisfaction.
PENGARUH KUALITAS PRODUK, SOCIAL MEDIA MARKETING, E-WOM, DAN PROMOSI TERHADAP KEPUTUSAN PEMBELIAN KONSUMEN PRODUK SKINCARE ALZENA DI KABUPATEN PATI Setiyadi, Indiyatno Nur; Alamsyah, Agus Rahman; Rachmawati, Ike Kusdyah
JURNAL MANAJEMEN MAKER STIE SULTAN AGUNG Vol 8 No 2 (2022): Volume 8 Nomor 2 Tahun 2022
Publisher : Sekolah Tinggi Ilmu Ekonomi Sultan Agung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37403/mjm.v8i2.470

Abstract

Social distancing memberikan banyak waktu bagi masyarakat untuk melakukan perawatan tubuh, inilah yang menjadikan permintaan terhadap produk-produk skincare bertambah, terlihat dari transaksi online yang mencapai 80% di tahun 2020. Beberapa tujuan penelitian ini antara lain untuk mengetahui efek dari kualitas produk, social media marketing, eWOM, dan promosi terhadap keputusan pembelian konsumen produk skincare Alzena di kabupaten Pati. Data kuantitatif dikoleksi dari 100 responden melalui kuisioner dengan accidental-sampling-technique. Setelah itu analisis PLS dilakukan menggunakan SmartPLS 3.3.9 software. Hasil penelitian mengungkap bahwa ada efek positif signifikan kualitas produk pada keputusan pembelian, ada efek positif signifikan social media marketing pada keputusan pembelian, ada efek positif signifikan eWOM pada keputusan pembelian, dan ada efek positif signifikan promosi pada keputusan pembelian. Sehingga untuk meningkatkan keputusan pembelian dapat dilakukan melalui peningkatan kualitas produk, social media marketing, eWOM dan promosi.
HARGA, TESTIMONI DAN KUALITAS PRODUK: PENGARUHNYA TERHADAP KEPUTUSAN PEMBELIAN PRODUK BLACKDOFF PADA MARKETPLACE SHOPEE Moh Yusuf Firmansyah; Ike Kusdyah Rachmawati; Mohammad Bukhori
Pendas : Jurnal Ilmiah Pendidikan Dasar Vol. 9 No. 04 (2024): Volume 09 No. 04 Desember 2024 Press
Publisher : Program Studi Pendidikan Guru Sekolah Dasar FKIP Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/jp.v9i04.22378

Abstract

Price, testimonials and product quality influence the decision to purchase Blackdoff products on the Shopee marketplace. The purpose of this research is to determine and analyze 1) the influence of price on purchasing decisions, 2) the influence of testimonials on purchasing decisions, 3) the influence of product quality on purchasing decisions, 4) the influence of price, testimonials and product quality on purchasing decisions. The research location is in the city of Malang, the population in this study is consumers of Blackdoff products, with a sample of 100 respondents using a purposive sampling technique. The analysis technique uses multiple linear regression with SPSS for Windows 26.0 statistical analysis. The research results show that 1) price influences purchasing decisions, 2) testimonials influence purchasing decisions, 3) product quality influences purchasing decisions, 4) price, testimonials and product quality jointly influence purchasing decisions.
THE EFFECT OF SERVICE QUALITY ON LOYALTY, THROUGH CUSTOMER SATISFACTION AT REGION DEVELOPMENT BANK OF PAPUA LLC BRANCH AGATS Santoso, Yesica Theresia; Rachmawati, Ike Kusdyah; Handoko, Yunus
Journal of Management Small and Medium Enterprises (SMEs) Vol 18 No 1 (2025): JOURNAL OF MANAGEMENT Small and Medium Enterprises (SME's)
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/jom.v18i1.17644

Abstract

Customer loyalty is formed from a feeling of satisfaction with the services provided by employees or officers who are in a position to provide excellent service to every customer who visits. Satisfaction can be felt if someone experiences more than they expected. The overall experience is one of the elements of the establishment of loyalty to a company. The purpose of this study was to analyze the effect of service quality on customer loyalty through customer satisfaction as intervening. The population in this study was civil servants who made credit more than twice, with a total sample of 40 respondents. The sampling technique used was purposive sampling, and the analysis method used was path analysis with the Sobel test using the SPSS 29 data processing application. The results of this study indicate that (1) Service Quality has a direct positive and significant effect on Customer Satisfaction of on Customer Satisfaction of Regional Development Bank of Papua LLC Branch Agats; (2) Customer Satisfaction has a positive and significant direct effect on Customer Loyalty; (3) Service Quality has a positive and significant indirect effect on Customer Loyalty through Customer Satisfaction. The results showed that service quality has a direct and significant effect on customer satisfaction, customer satisfaction has a direct and significant effect on loyalty, and service quality has a significant effect on customer satisfaction directly and significantly on loyalty, and service quality has a significant effect on loyalty through customers. Keywords: Service Quality; Loyalty; Customer Satisfaction
THE INFLUENCE OF ORGANIZATIONAL CULTURE, WORK DISCIPLINE AND MOTIVATION ON EMPLOYEE PERFORMANCE AT PT. NARAYA TELEMATIKA MALANG CITY EAST JAVA Aprilia, Christina Faya; Handoko, Yunus; Rachmawati, Ike Kusdyah
Journal of Management Small and Medium Enterprises (SMEs) Vol 18 No 1 (2025): JOURNAL OF MANAGEMENT Small and Medium Enterprises (SME's)
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/jom.v18i1.17713

Abstract

The telecommunications industry faces fierce competition, requiring optimal performance. PT. Naraya Telematika struggles with declining installation processes and delayed coverage expansion due to licensing issues. Research suggests that organizational culture, work discipline, and employee motivation are crucial for performance improvement. However, findings vary, indicating a research gap in their combined influence. This study examines the effects of these factors on employee performance at PT. Naraya Telematika uses a quantitative survey method with a non-probability sampling of 48 employees. Data was analyzed with multiple linear regression using SPSS version 29. Results show that while organizational culture doesn't significantly impact performance, work discipline and motivation positively and significantly do. Collectively, these factors significantly influence employee performance, highlighting the need for a comprehensive human resource management approach to enhance installation efficiency and expedite coverage expansion. Keywords: Organizational Culture; Work Discipline; Motivation; Employee Performance
Analysis of The Influence of Professionalism Attitude And Organizational Culture in Ethical Decision Making of Tax Consultants Mediated by Machiavelisnme Rahmawati, Ana Dwi; Handoko, Yunus; Rachmawati, Ike Kusdyah
JAMPARING: Jurnal Akuntansi Manajemen Pariwisata dan Pembelajaran Konseling Vol 3, No 1 (2025): Februari 2025
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/jamparing.v3i1.5469

Abstract

Research Aims: Tax consultants have an important role in increasing the amount of state tax revenue, this study aims to explore the important role of tax consultants in ethical decision making based on professional attitudes, organizational culture and Machiavellianism. Design/methodology/approach: Used a quantitative approach through statistical analysis of data sources originating from tax consultants who are members of the Malang Branch of IKPI, data analysis was carried out by solving Structural Equation Modelling. Research Findings: The study indicate that organizational culture and Machiavellianism have an effect on encouraging ethical decision making by tax consultants, but not for professionalism. Machiavellianism is not able to be a mediating variable in this relationship. Theoretical Contribution/Originality: This research can directly and indirectly contribute academically and practically; academically, this research serves as a foundation for further research in research on organizational behaviors such as ethical decision making of tax consultants, with the inclusion of several additional variables, such as Machiavellianism, professional attitude and organizational culture.
Co-Authors Abadi, Ridwan Abdul Waris Abdul Waris Abdul Waris Abidi, Jumadil Achmad Noercholis Adefrida, Adefrida Adestyani, Erminia Agi Anggadarma Agung Suprihandoyo Agus R. A Agus Rahman Alamsyah Agus Rahman Alamsyah Agus Rahman Alamsyah Agus Rahman Alamsyah Agus Rahman Alamsyah Agus Rahman Alamsyah Agus Rustandi Agustina, Tin Ahmad Rifai Ali Shahab Alvianna, Stella Angga Sambora Anggadarma, Agi Anggrainy, Eska Kristie ANISA ZUHRIA SUGEHA Annisa, Radhitya Any Isvandiari Aprilia, Christina Faya Aristanto, Eko Arlini Fitriana Hidayahati Aryanto, Freddy Azzahra Hafizhahtul Azizah Bohari, Akbar Brigita Maharani Parama Putri BUKHORI, MOHAMMAD Cheria, Fritzie Chrityati, Agnes Damayanti, Estalita Decy Natalia Dian Wahyuningtyas Didik Suprayitno Dina Irvanny Setianto Edy Chandra Elok Hermawati Emilda Oktavia Fathorrahman Fathorrohman, Fathorrohman Febriantika, shahnaz Firdaus Iman Ubaidillah Grace Laurensia Lazuardi Gunarianto Hadi Prastyo Harahap, Nuryani Hasmawati Hasmawati Hendra Hendra Hendri Fatriona Heni Pujiastuti Heny, Agustinus Hermanto, Bayu Marga Nurmaulana Hutri Agustino Ilmiah, Elsa Indiyatno Nur Setiyadi Indriarto, Titus Irany Whindyastiti Irany Windhyastiti Irene Desty Renaningtyas Jerry Chriestanto Joy Frandero Yoni Astra Pasaribu Kapitaraw, Bejo Kasih, Nanda Khalikussabir, Khalikussabir Kiswinarso, Alberken Sih Lancar Februdianto LM Fajar Israwan, LM Fajar Israwan Lussia Mariesti Andriany Majidah, Yuniz Maman, Maman Moh Yusuf Firmansyah Moh. Maskan Mohammad Bukhori Mulyanto, John Calvin Murtianingsih Nanik Sugiarti Nawiri, Adib Rosyad Noercho, Achmad Novalia Ariska Nur Azizah Nur Iman, Fachreza Nuriyono Nuriyono Nuryadi, Alief Oktavia, Ayu Oktavia, Emilda Panjaitan, Mhd Fadhil Azhari Patalo, Ryan Gerry Pionera, Eloichristi Pramana, Agus Herry Pramaningtyas Sarce Margareth Prayitna, Anna Maria Satia Prayitno, Setyo Purwasari, Bernadetta Mita PUTRIA DEWI MASRUROH Raden Bagus Rendy Putra Pradwita Rahman Alamsyah, Agus Rahman, Agus Rahmawati, Ana Dwi Renaningtyas, Irene Desty Rendy Putra Pradwita, Raden Bagus Rengga Kusuma Putra Reynaldi, Agung Rully Setyo Wibowo Rustandi, Agus Santoso, Yesica Theresia Saputra, Ezi Sari, Lutfi Ayu Kartika Selvister Lende Ndaparoka Setiyadi, Indiyatno Nur Setyorini Setyorini Setyorini Setyorini Setyorini Setyorini Sihombing, Irwantha Sijen, Lim Stella Juswan Sudarsono Sudarsono Sudianti, Ni Made Sugijanto Sunarya, Erry Supriyanto Supriyanto Surya Wahyuning Tiyas Syarif Hidayatullah Syarif Hidayatullah Tauriadi, Dini Theresia Pradiani Tin Agustina Tin Agustina Tin Agustina K Tin Agustina Karnawati Titania Dwi Andini Triyan Febriandika Triyan Febriandika, Triyan Umu Khouroh Vidya Trisnawati Wanda Dwi Ramadhan Widi Dewi Ruspitasari Yesi Pramita Yudhanto, Ifani Yunitasari, Ni Rai Yuniz Majidah Yunus Handoko Yunus Handoko Yunus Handoko Yunus Handoko Yusuf Hermawanto Zakariyah, Mashudi