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Pengaruh Faktor Personal, Faktor Organisasional, Dan Faktor Non Organisasional Terhadap Komitmen Organisasi (Pada Driver Grab di Kecamatan Lowokwaru Malang) Mudasir Mudasir; Rois Arifin; Khalikussabir Khalikussabir
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 10 No. 14 Februari 2021
Publisher : UNIVERSITAS ISLAM MALANG

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AbstractThe variables used in this study are personal factors, organizational factors, and non-organizational factors. The research objective is to describe the Organizational Commitment which includes Personal Factors, Organizational Factors and Non-Organizational Factors at Grab Drivers in Lowokwaru District Malang, to identify and analyze the significant influence of Personal Factors, Organizational Factors and Non-Organizational Factors simultaneously or partially on Organizational Commitment. driver Grabin Lowokwaru Malang District. The population in this study is thecommunity driver restoin the District of Lowokwaru Malang, amounting to 90 drivers. The sample in this study amounted to 90 respondents. The sampling technique used in this research is saturated sampling technique. The data analysis method used is the Instrument Test, Multiple Linear Analysis, Hypothesis Test and Coefficient of Determination. From the results of the description analysis, it is concluded that in general the respondents agree with Personal Factors, Organizational Factors and Non-Organizational Factors also have a high enough Organizational Commitment, but in this study Non-Organizational Factors have no significant effect on Organizational Commitment. Based on the results of the Multiple Linear Regression Analysis, it can be seen that the Sig. from non-organizational factors of 0.818> 0.05. In the t test, it was concluded that personal factors, organizational factors and non-organizational factors simultaneously affected Organizational Commitment with the Sig. equal to 0.00 <0.05. This is evidenced by the coefficient of determination of the adjusted R Square value of 161, which means that the dependent variable has a contribution of 16.1% to the independent variable. As for partially but not significant effect on Non-Organizational Factors on Organizational Commitment as evidenced by each Beta coefficient on the t test for Personal Factors (0.325), Organizational Factors (0.252), Non-Organizational Factors (0.025) have no significant effect on Organizational Commitment. on the driver Grab in Lowokwaru Malang District.  Keywords: Personal Factors, Organizational Factors, Non-Organizational Factors and Organizational Commitment.
Pengaruh Media Sosial,Citra Merek Dan Kualitas Produk Terhadap Keputusan Pembelian Mahasiswa Unisma Di Clodia Outfit Malang (Studi Kasus Pada Mahasiswa Unisma Malang) Vicky Dwi Anggraeni; Rois Arifin; Alfian Budi Primanto
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 11 No. 01 Februari 2022
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract This pandemic phenomenon makes it a challenge for business actors to maintain income and economic growth, one of which is Clodia Outfit in running their business. During the COVID-19 pandemic, employees remain at home, but in this case it doesn't make Clodia Outfit not run its business. The purpose of this study is to simultaneously analyze the influence of social media, brand image and product quality on purchasing decisions of UNISMA students at Clodia Outfit Malang. This research design uses a quantitative approach with descriptive data analysis conducted in November 2021. The sample used is a purposive sampling technique. Multiple linear regression test resulted that there was an influence between social media on purchasing decisions (sig. = 0.000). There is an influence between brand image on purchasing decisions (sig = 0.000). There is an influence between product quality on purchasing decisions (sig = 0.000). The conclusion of this study is that social media, brand image and product quality have a simultaneous and significant effect on purchasing decisions for UNISMA students at Clodia Outfit Malang. Clodia Outfit must continue to provide consistent prices so that it can increase sales, continue to serve well, create or make something different from the others that can attract the attention of consumers, and still maintain the quality of its products. Keyword :  Social Media, Brand Image, Product Quality and Purchase  Decision
Pengaruh Kualitas Layanan, Citra Perusahaan, Kepuasan Konsumen dan Penanganan Komplain Terhadap Loyalitas Pelanggan J&T Express Singosari Zahrok’u Syarofah; Rois Arifin; Alfian Budi Primanto
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 10 No. 11 Februari 2021
Publisher : UNIVERSITAS ISLAM MALANG

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Abstrack This study aims to determine the effect of service quality, company image, customer satisfaction and complaint handling. The object of this research is the Singosari community with a sample size of 102 respondents who have made deliveries to J&T Express. The sampling technique used purposive sampling. Data collection techniques using questionnaires and data analysis tools. Based on the results of partial research analysis, service quality has a significant effect on customer loyalty. While partially service quality has a significant effect on customer loyalty. Meanwhile, partially, company image has a significant effect on customer loyalty. While partially customer satisfaction has a significant effect on customer loyalty. Meanwhile, the partial handling of complaints has a significant effect on customer loyalty. Keywords: Effect of Service Quality, Company Image, Customer Satisfaction and Complaint Handling.
PENGARUH KUALITAS PELAYANAN, HARGA, DAN FASILITAS TERHADAP KEPUASAN KONSUMEN PADA KAPAL PENUMPANG KM. NAPOLEON RUTE PERJALANAN KENDARI-WANCI (STUDI KASUS PT. AKSAR SAPUTRA LINES) Asmina Rahmawati; Rois Arifin; M. Hufron
E-JRM : Elektronik Jurnal Riset Manajemen e-Jrm Vol. 08. No. 02. Februari 2019
Publisher : UNIVERSITAS ISLAM MALANG

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ABSTRACT               This study aims to determine and analyze the influence of Service Quality, Prices and Facilities on Consumer satisfaction on KM passenger ships. Napoleon route Kendari-Wanci (Case Study of PT. Aksar Saputra Lines) partially or simultaneously. The population and sample were all KM economy class passengers. Napoleon which numbered 96 passengers. Data collection through questionnaires. Data analysis in the study using SPSS version 16. The sampling technique using non probability sampling is purposive sampling. The criteria of respondents in this study were KM economy class passengers. Napoleon route Kendari-Wanci. The testing technique of retrieving the data used in this study includes the instrument test, classic assumption test, multiple linear regression test and hypothesis test.                The results of the analysis show that partially the reliability variable does not significantly influence customer satisfaction. While partially the responsiveness, assurance, empaty, price and facilities variables significantly influence customer satisfaction. Simultaneously shows that the realibility variable responsiveness, assurance, empaty, price and facilities significantly influence customer satisfaction.Keywords: Service Quality, Price, Facilities and Consumer Satisfaction
PENGARUH BRAND IMAGE, KUALITAS PELAYANAN, KUALITAS PRODUK, DAN HARGA TERHADAP KEPUTUSAN PEMBELIAN (Studi Kasus Pada Konsumen Handphone Xiaomi di Alibaba Kota Batu) Ubadillah Mohsyin; Rois Arifin; Afi Rahmat Slamet
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 08 No. 12 Agustus 2019
Publisher : UNIVERSITAS ISLAM MALANG

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ABSTRACTThis study aims to determine the effect of brand image, service quality, product quality, and price influence simultaneously or partially on purchasing decisions. The data used in this study are primary data, the study population of 192 customers at the Alibaba counter, while the study sample was taken from the population using a sampling technique in the form of a purposive sampling method. The results obtained using multiple linear regression test Y = 10,848 + 0,359 X1 + 0,221 X2 + 1,054X3 + 0,994X4 + e. The results of this study indicate that partially brand image variables, service quality, product quality, and price have a positive influence on purchasing decisions.Keywords: Brand Image, Service Quality, Product Quality, Price and Purchasing Decision
A Sosialisasi Purna Perkerja Migran Indonesia (PMI) dalam Meningkatkan Ekonomi Masyarakat Mohammad Rizal; Rois Arifin; Afi Rachmat Slamet; Arini Fitria Mustapita
Jurnal Pengabdian Pada Masyarakat Vol 7 No 4 (2022): Jurnal Pengabdian Pada Masyarakat
Publisher : Universitas Mathla'ul Anwar Banten

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SOCIALIZATION OF PURNA PEKERJA MIGRAN INDONESIA (PMI) IN IMPROVING THE COMMUNITY ECONOMY. Data from the Badan Pusat Statistik (BPS) shows that the number of unemployed in Indonesia is increasing due to the Covid-19 pandemic. The program for placing workers abroad is one alternative to reduce unemployment in the country. However, the role of Purna PMI's efforts on community economic development in Malang Regency has not been widely studied. With this service, it is hoped that it will be known how mu ch the efforts of Purna PMI have played a role in expanding job opportunities, empowering the community's economy. The method used in this research is the Community Based Interactive Approach Method (CBIA). The socialization was carried out by providing material on the community's economy from the perspective of Management, Employment, Organization and Banking. The program was chosen because it is considered important and is expected to provide education to Retired PMI. With the implementation of the socialization program regarding the improvement of the community's economy, all parties benefit, especially for the Retired PMI Malang Regency. Overall, the implementation of the socialization can be said to be successful because the participants were able to master it, as evidenced by the distribution of questionnaires to the participants and the comparison of the percentage before and after the socialization that was obtained with the figure before socialization was 21% and after socialization was 84%.
Pengaruh Sikap, Norma Subjektif Dan Persepsi Kontrol Perilaku Terhadap Niat Beli Online Menggunakan Shopee Paylater (Studi Kasus Mahasiswa Di Kota Malang) Anisia Damayanti; Rois Arifin; Rahmawati Rahmawati
E-JRM : Elektronik Jurnal Riset Manajemen E-JRM : Elektronik Jurnal Riset Manajemen Vol. 12 No. 01
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract This study aims to find out and analyze the influence of attitudes, subjective norms and perceptions of behavioral control simultaneously and partially on online purchase intentions using Shopee Paylater. This type of research used is quantitative research. The sample in this study were students in the city of Malang who had used Shopee Paylater. Data collection technique used is through the distribution of questionnaires. The analytical method used is multiple linear regression analysis. The results of the study show that attitudes, subjective norms and perceptions of behavioral control simultaneously influence the intention to buy online using Shopee Paylater. Partially, attitudes influence online purchase intentions using Shope Paylater. Meanwhile, subjective norms and perceptions of behavioral control have no effect on online purchase intentions using Shopee Paylater. Keywords: Attitude, Subjective Norm, Perceived Behavior Control, Online Purchase Intention.
Pengaruh Influencer Dan Endorsement Terhadap Purchase Intension Produk Erigo Fashion Pada Media Sosial Instagram Akhmad Fadhili; Rois Arifin; Muhammad Ridwan Basalamah
E-JRM : Elektronik Jurnal Riset Manajemen E-JRM : Elektronik Jurnal Riset Manajemen Vol. 12 No. 01
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract This study aims to determine and analyze the simultaneous and partial influence of Influencers and Endorsements on Purchase Intention of Erigo Fashion Products on Instagram Social Media. This type of research is explanatory. The data collection technique uses a questionnaire through the Googlee Form. A sample of 154 respondents who have purchased Erigo fashion through Instagram in the last 3 months. Data analysis using Descriptive Statistics and Multiple Linear Regression. The results of the study show that influencers and endorsements simultaneously have a significant influence on Erigo Fashion's Purchase Intention on Instagram. This means that every increase in Influencer and Endorsement will be accompanied by an increase in Purchase Intention. Influencers have a significant influence on Purchase Intention, this means that an increase in the number of followers who like, the uniqueness of content about fashion, will increase Purchase Intention. Endorsement has a significant influence on Purchase Intention. This means that increasing the credibility, expertise and ability of Celebrity endorsers will increase Purchase Intention. Keywords: Influencer,  Endorsement ,  Purchase Intension
Pengaruh Work Conflict, Beban Kerja, Personality Type, Stress Kerja Dan Reward Terhadap Kinerja Karyawan Pada Masa Pandemi Covid-19 (Studi pada Karyawan CV. Bola Surya Shuttlecock) Mega Putri Elissa; Rois Arifin; Afi Rahmat Slamet
E-JRM : Elektronik Jurnal Riset Manajemen E-JRM : Elektronik Jurnal Riset Manajemen Vol. 12 No. 01
Publisher : UNIVERSITAS ISLAM MALANG

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The purpose of this study is to find out how employee performance at CV is affected by work conflict, workload, personality type, work stress, and rewards. Bola Surya Shuttlecock and to determine the effect of Work Conflict, Workload, Personality Type, Work Stress, and Reward on the Performance of Staff simultane-ously or in part.This research employs quantitative techniques.Ex-planatory research is the term for this kind of study.This study's population consists of employees of CV. Bola Surya Shuttlecock using snowball sampling numerous as 95 respondents.methods for gathering data using questionnaires and documents. Positive and significant world conflict has no effect on the performance of CV employees Shuttlecock Solar Ball. (2) Workload has a positive and significant impact on the performance of employees at CV. Shuttlecock Solar Ball. (3) Personality type has a positive and significant impact on employee performance at CV. Shuttlecock Solar Ball. (4) Workplace stress has a positive and significant impact on employee performance in CV. Shut-tlecock Solar Ball. (5) Employee performance is not significantly impacted by compensation at CV. Shuttlecock Solar Ball Keywords: Work Conflict, Workload, Personality Type, Job Stress, Reward, Em-ployee Performance
Pengaruh Kualitas Pelayanan, Ketepatan Waktu, Dan Kepercayaan Terhadap Kepuasan Pelanggan Shopee Express (Studi Kasus Pada Mahasiswa Di Kota Malang) Aisyah Ainun Unsiyah; Rois Arifin; Mohammad Tody Arsyianto
E-JRM : Elektronik Jurnal Riset Manajemen E-JRM : Elektronik Jurnal Riset Manajemen Vol. 12 No. 02
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract This study aims to determine and analyze the relationship between service quality, timeliness and trust in shopee express customer satisfaction. This research uses studies on students in the city of Malang. The data was obtained by distributing questionnaires via Google form to students in the city of Malang who were selected by purposive sampling. Determining the number of samples in this study used the Malhotra formula and the results obtained were 80 respondents. The analytical method used in this study is instrument test (validity test, reliability test), normality test, classical assumption test (multicollinearity test, heteroscedasticity test), multiple linear regression analysis, hypothesis testing (F test and t test), coefficient of determination test. (Adjusted R2) data processing using the IBM SPSS 24 program. The results of this study indicate that service quality, timeliness and trust have a simultaneous effect on customer satisfaction, service quality has a partial effect on customer satisfaction but not significant, timeliness has a partial effect on customer satisfaction customers but not significant, and trust has a significant effect on customer satisfaction.  Keywords: Service Quality, Timeliness, Trust, Customer Satisfaction
Co-Authors A. Rizky Akbar Maulana Zain AA Sudharmawan, AA Aan Arief Trenggono Abdul Haris Abdullah Syakur Novianto ABS, M Khoirul Ach. Noval Annas Achmad Agus Priyono Adela, Diva Adelia Putri Pangestuti Adi Pamungkas Adia Reyhan Putra Pratama Aditya Wahyudin Harun Afi Rachmat Slamet Afi Rahmat Slamet Afida Nur Uzma Agung Jiwandono AGUS SETIAWAN Ahmad Fadeli Ahmad Farid Wahyudi Ahmad Fiantoni Fazri Ahmad Hikam Ahmad Rifa’i Maksum Ahmad, Ryan Fazrin Ahsani Taqwiem Ahsani Taqwiem Ainul Yaqin Aisyah Ainun Unsiyah Akhmad Fadhili Akhmad Faisol Efendi Akmal Rizky Pratama Aleria Irma Hatneny Alfian Budi Primanto Alfian Budi Primanto Alika, Lingling Ayu Alun Dwi Septiando Amin, Muh Sirojuddin Amin, Muhammad Rohil Aminuyati Amiruddin . Amiruddin Amiruddin ANANG FUAD Syafrudin Andi Normala Andi Normala Dewi Andi Normaladewi Angga Riduansyah Adi Pranata Anindita Salasa Ahmada Anisia Damayanti Anissa Firda Nur Rohma Arif Kurniawan Santoso Arif Luqman Hakim Arini Fitria Mustapita Arsyianto, Muhammad Tody Ashifa Maharani Asmina Rahmawati Aulia Aufa Diana Ayax Berrem Bernadi Ayu Novita Permatasari Azizy, Ailsa Rania Bagas Primadi Bagus Tuhu Hidayat Bahari, Romi Chandra Baha’ul Mu’in Bahrul Bainarqi Baihaqi, Moh Kholis Bambang Heri Susanto Basalamah, Muhammad Ridwan Bastomi, Mohamad Bilqis, Nurul Budi Wahono Callista, Arwa Diba Ratu Cholilah Cholilah David David Erdiansyah Desi Ristanti Devin Koko Febiriliansyah Devyasari Octavia Irawan DEWI FITRIANI Dewi Puspitasari Dita Octavia Dita Roosemella Paramadina Donny Pangestu Dwi Indah Kinanti Dwi Mayangsari Dwi Murniyati Dwimas Arie Supangkat Edi Cahyono Edi Saputra Efendi Yusuf Ego Andromega Eka Farida Eka Febri Wijanarko Eli Umitasari Erdiana, Alifiah Nur Etty Saraswati Eva Ruswinda Fadhilah, Rio Fadlilatul Khairiyah Fahinda Rio Dinata Fahrurrozi Rahman Fajar Setia Farida Karimatun Nisa’ Faruq Wahyudi Fatkhul Akmal Maulana Fatur Rochman Fauziyah, Yenny Zanubah Febriansyah, Aldhi Fifit Nurta Syaifudin Firmansyah, Oktova Rian Fitri Wahyuni Fitriyah, Hanis Fuji Santoso Gusti Suta Pahlopi Guterres, Novicasari Nur Pratiwi Hainun Mansyur Hamim Farizy Zarkazy Hanis Putri Kurnia Wati Hawin Anam Fadhlullah Helmiyatun Naimah Heni Lutfia Sari Hikmatun Nafiah Ali Holyness Nurdin Singadimedja Idatul Faizati Iga Ade Mirela Ighfirlana Ighfirlana Illiatus Soleha Ilmi, Lilik Qaffidhotul Indah Fatmawati indah nuril laili Irawan Dwiyanto Ismail Hidayat Ismawati Fauziah Ita Athia Jangky Dausat Januarika Zakinah Larasati Jeka Sri Vita Sari Juniarti Juniarti Karima, Isnaini Kartika Rose Rachmadi Kartika Rose Rachmadi Khairul Imamul Khalikussabir, Khalikussabir Kholidah, Amalya Nur Maya Khusnul Khotimah Kofifah Indria Novitasari Kristina Firdha Kyswantoro Laila, Fati Khalif Lailatuz Zuhriyah Lalu Wahyu Azazi Ledy Diana Lukyani, Defita Luluk Fitria Lusi Agustina Luthfi Humam M Hufron M. Aliyuddin M. Hufron M. Khoirul Anwarodin Broto Suharto M. Khoirul Anwarudin Broto Suharto M. Rizki Azhari M. Sulaiman M. Tody Arsyianto M.Hufron M.Hufron Maaniya Tamama Maera Yulia Magdalena Dwi Anggraini Mahadyka Agung Prasetyo Mahardani, Ahmad Subhan Malinda, Elsa Mandasari, Adinda Putri Marca Intan Youlanda Maskurin Nur Azizah Mas’udah, Nia Arifiana Maulida Elvara Mega Putri Elissa Melinda Handayani Millaningtyas, Restu Mirzatul Ummah Miswanto Miswanto Mochamad Arif Rizky Mochamad Rosul Moh Hafiz Hismuddin Moh. Hufron Moh. Nur Dafa Sidqi Mohammad Fandi Mohammad Lutfi Mohammad Rasuli Mohammad Rizal Mohammad Tody Arsyianto Mohammad Wildan Mohd Salleh, Muhammad Zulfaris Mudasir Mudasir Muhamad Tody Arsyianto Muhammad Abu Tholib Muhammad Alamsyah Rahmatulloh Muhammad Anshor Syafi’i Muhammad Fadil Muhammad Hufron Muhammad Khoirul Anwarodin Brotosuharto Muhammad Misnarum Muhammad Muhammad Muhammad Naghieb Muhammad Nur Alfandi Muhammad Rizalul Mukhlis Muhammad Rukmana Muhammad Tody Arsyianto Muhammad Waliyul Ilmi Mukhamad Amin Suryanulloh Murniyati, Dwi Nabilah Qotrunada Nadifah, Siti Rogibatun Nagari, Bregas Istha Sasangka Aji Nanda Kumala Ningsih Nanik Wahyuningtyas Nicholas Galang Widjanarko Nida Aulia Amatullah Nisa', Khoirotun Novita Dewi Rahmawati Nur Kholis Nurhasan Aripin Nurhayati, Susi Alistina Nurlaili Nurlaili Nurmalita Sari Nursani Nursani nurul latifah Nurus Sofi Nuryati Nuryati Oktaviani Laili Rakhmawati Ony Dzaky Abdillah Padli, Feri Pandora, Calista Mina Prayoga, Lintang Prihartini, Wahyu Purwanti, Henny Putri Indah Lestari Putri Wulan Sari Putri, Alkansha Berlina Eka Putri, Intan Sabrina Aziza Putri, Vina Afrilianda Qamar, Sariful Qurrotu A&#039;yun Rachmaudinah Hilda Safitri Raden Mohamad Herdian Bhakti Rafsanjani, Rafli Rahman, Muhammad Fahrozi Rahmat Nur Riandika Rahmawati Rahmawati Rahmawati Rahmawati Rahmawati Rahmawati Rahmawati Rahmawati Rahmawati Rahmawati, Rahmawati Ramadhan, Tri Sugiarti Rano Yudho Prawiro Ratna Dewi Kartika Sari Ratna Tri Hardaningtyas, Ratna Tri Rendyana Putra Resa Juniari Restu Millaningtyas Restu Millaningtyas reza rezita oktaviana Ridho Hananta Ramadhan Rifa Azkiyah Rifma Azizatun Novianti Rif’a Maulana Rika Indriyati Risalahtul Chamiati Misbah Riski Bagus Satria Rismatul Karomah Rivaldi C Lengam Rizal, Syarif Ali Rosa Intan Delavia Rosyidah, Ainul Fitrotur Rudi Hartono Rully Sabrina Safrillia, Dea Salman, Ach. Rois Salsabila, Oktaviana Salwa Samsul Haji Sandra Oktaviasari Saputri, Vicky Yuli Saraswati, Ety Sari Oktavia Satria Abdi Pratama Yudha Satria Putra Utama Sevty Maya Dewi Fatikhah Sindi Puji Lestari Siti Asiyah Siti Hulud Sodikin Sodikin Suharto, M. Khoirul Anwarudin Broto Suhriyanto Suhriyanto Sulton Sholehuddin Sunaryo, Hadi suparman suparman Sya'bana, Laillia Nisfi Syafaat Syafaat Syamsul Ibad Tamaulina Br Sembiring Tri Sugiarti Ramadhan Tristanti, Febiana Destin Trya May Indriani Ubadillah Mohsyin Ulayya, Afifah Azizah Umrotus Febriansari Usman Ali Vicky Dwi Anggraeni Vita Nur Jannah Wahyu Anggar Saputra Wahyuningtyas, Nanik Wahyuningtyas, Novianur Wardhana, Nurani Lembut Putri Widarko, Agus Widya Rizqi Kusuma Wardhani Widyan Violita Winardianto Hadi Susilah Winda Jaya Wiwid Prihartono Yuli Khoiriyah Yusuf Andriansyah Zahro, Saniaty Zahrok’u Syarofah Zairozie Tamim ‘ Aini, Nur