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All Journal JURNAL SAINS PEMASARAN INDONESIA Jurnal Manajemen Teori dan Terapan Jurnal Ilmiah Ekonomi Islam JEMA: Jurnal Ilmiah Bidang Akuntansi dan Manajemen JRMSI - Jurnal Riset Manajemen Sains Indonesia JURNAL MANAJEMEN BISNIS Jurnal Pembelajaran Pemberdayaan Masyarakat (JP2M) EKONOMI, KEUANGAN, INVESTASI DAN SYARIAH (EKUITAS) Inobis: Jurnal Inovasi Bisnis dan Manajemen Indonesia AKM: Aksi Kepada Masyarakat Golden Ratio of Human Resource Management JAPI: Jurnal Akses Pengabdian Indonesia Inkubis: Jurnal Ekonomi dan Bisnis E-JRM Jurnal Pengabdian Pada Masyarakat Innovative: Journal Of Social Science Research Jurnal Pengabdian Masyarakat dan Penelitian Terapan
Rois Arifin
Universitas Islam Malang
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Analisis Pengaruh Kualitas Pelayanan, Kualitas Produk, Harga Dan Lokasi Terhadap Loyalitas Pelanggan Melalui Kepuasan Pelanggan Sebagai Variabel Intervening (Studi Pada Pelanggan Warung Kopi Kedai Singgah Malang) Dwimas Arie Supangkat; Rois Arifin; M. Hufron
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 09 No. 07 Februari 2020
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

AbstractThe purpose of this study was to analyze the effect of service quality, product quality, price and location towards customer loyalty through customer satisfaction as intervening variabel. This research used quantitative methods by collecting the data through questionnaires. The populations in this study were Kedai Singgah coffee shop customers which located at Bendungan Sutami Road, Sumbersari, Lowokwaru, Malang. The sampling technique used accidental sampling. The sample were 93 respondents with a questionnaire collection technique. The data analysis technique in this study used descriptive analysis techniques, tracking analysis and hypothesis testing.The results of this study indicate that the first hypothesis tested service quality; product quality, price and location which directly affect customers’ satisfaction based on the results of the tests that have been carried out that service quality, product quality, price and location affect customers’ satisfaction. The second hypothesis examines the relationship of service quality, product quality, price and location directly affect customers’ loyalty. The third hypothesis examines the relationship of customer satisfaction directly affecting customers’ loyalty. The fourth hypothesis examines the relationship of service quality, product quality, price and location indirectly affect customers’ loyalty through customer satisfaction as the intervening variable. Keywords: Service Quality, Product Quality, Price, Location, Customer Satisfaction, Customer Loyalty 
PENGARUH HARGA, IKLAN DAN PROMOSI PENJUALAN TERHADAP MINAT BELI KONSUMEN PADA E-COMMERCE LAZADA (Studi Kasus Pada Mahasiswa Jurusan Manajemen Fakultas Ekonomi dan Bisnis UNISMA) Mohammad Wildan; Rois Arifin; M Hufron
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 7 No. 15 Agustus 2018
Publisher : UNIVERSITAS ISLAM MALANG

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ABSTRACT            This study aims to determine and analyze the influence of prices, advertisements and sales promotions simultaneously and partially on consumer buying interest in Lazada E-Commerce. The method used is purposive sampling technique which is the technique of determining the sample with consideration of certain criteria. The analytical technique used is quantitative descriptive using a Likert scale, multiple linear regression analysis, coefficient of determination and also through f test and  t test using the SPSS program.Based on the results of data analysis simultaneously shows that the influence of price variables, advertising and sales promotion has a significant influence on consumer buying interest in Lazada E-Commerce. While partially the price and advertising variables have no significant effect on consumer buying interest. And for sales promotion variables have a significant influence on buying interest in Lazada E-Commerce. Keywords: Price, advertising, sales promotion, buying interest
Analisis Kualitas Produk, Kualitas Pelayanan Dan Harga Terhadap Keputusan Pembelian (Study Kasus Pada Konsumen Bandung Super Model Sengkaling Malang) Amiruddin Amiruddin; Rois Arifin; M. Hufron
E-JRM : Elektronik Jurnal Riset Manajemen ejrm Vol. 7 No. 4 Agustus 2018
Publisher : UNIVERSITAS ISLAM MALANG

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ABSTRACTThis research is meant to find out the influence of product quality, service quality, and price to the purchasing decision at BSM (Bandung Super Model) Jl. Sengkaling Malang. The Population is all customers who have ever visited the BSM (Bandung Super Model) Jl. Sengkaling Malang. The sample collection technique has been done by using accidental sampling based on the accidental which means all customers who have ever purchased the products of BSM, and 89 respondents have been selected as samples. The data analysis technique has been done by using multiple linear regressions. The results of the test show that product quality, service quality, and price variables which have positive and significant influence to the customer decision. Based on the partial determination coefficient value, it shows that product quality becomes the variable which has dominant influence to the customer decision. It means that when the product quality is getting better, it will have influence to the increase of the customer decision at BSM (Bandung Super Model) Jl. Sengkaling Malang. Keywords: Kualitas Produk, Kualitas Pelayanan, Harga, Keputusan Pembelian.
Pengaruh Social Media (Content Creation, Content Sharing, Connecting, Community Building) Terhadap Keputusan Pelanggan Pada Produk IndiHome (Studi kasus Witel Telkom Pasuruan Jawa Timur) Farida Karimatun Nisa’; Rois Arifin; Kartika Rose Rachmadi
E-JRM : Elektronik Jurnal Riset Manajemen E-JRM : Elektronik Jurnal Riset Manajemen Vol. 12 No. 01
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract This study aims to examine and explain the effect of social media marketing (Content Creation, Content Sharing, Connecting, Community Building) on customer decisions on IndiHome products (Special Study of Wittel Telkom Pasuruan). This research includes a type of research with quantitative. The method used is multiple linear regression. The sampling technique uses the formula from Solvin with the calculation results of 91 samples. To solve the problems in this study using SPSS with the help of validity test, reliability test, normality test, multiple linear regression analysis, multicollinearity test, heteroscedasticity test, F test, and t test. The results showed that simultaneously The variables Content Creation (X1), Content Sharing (X2), Connecting (X3), Community Building (X4), have a significant simultaneous effect on customer decisions on IndiHome Telkom products (Y). And there is a partial influence between Content Creation (X1), Content Sharing (X2), Connecting (X3), Community Building (X4), on Customer Decisions on IndiHome Telkom Products (Y). Keywords : Content Creation, Content Sharing, Connecting. Community Building,CustomerDecisions
Pengaruh Kualitas Layanan, Harga Dan Kualitas Sistem Informasi Terhadap Kepuasan Pelanggan Gojek (Studi Kasus Pada Pelanggan Gojek di Kelurahan Tlogomas Malang) Jangky Dausat; Rois Arifin; Afi Rahmat Slamet
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 10 No. 10 Februari 2021
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract This study aims to determine the effect of service quality, price and quality of information systems on customer satisfaction of Gojek. The population in this study were the Gojek customers in the Tlogomas RW 6, RT 1 and RT 2 Malang. The sample used is some Tlogomas residents with the respondents being Gojek customers. The technique used in sampling is a technique using the Slovin formula, the sample selected is 41 respondents. The data were collected using a questionnaire method. The data analysis method used is multiple regression analysis with the help of SPSS software version 14 (Statistical Products and Service Solutions version 14). The test data used were simultaneous hypothesis testing (f), determination coefficient (R2), and partial hypothesis testing (t). The results showed that the independent variable simultaneously had a significant effect on the dependent variable. Based on the test results of the coefficient of determination, the adjusted R value is 74.7%, while the remaining 25.3% is influenced by other variables not included in this study. Based on the partial test results, three variables have an influence on customer satisfaction, service quality (sig = 0.045), price (sig = 0.005) and information system quality (sig = 0.030) have an effect on customer satisfaction.Keywords: service quality, price, information system quality and customer satisfaction 
Pengaruh Kualitas Pelayanan, Kualitas Produk, Harga, Dan Lokasi Terhadap Kepuasan Konsumen ( Studi Kasus Pada Konsumen Kafe Family Kopi Di Malang ) Winda Jaya; Rois Arifin; Afi Rahmat Slamet
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 10 No. 01 Februari 2021
Publisher : UNIVERSITAS ISLAM MALANG

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ABSTRACT The coffee shop business in Indonesia is currently growing, this can be seen from the significant increase in the number of coffee shops in Indonesia in the last three years. Even though the coffee consumption of the Indonesian people is low, the majority are coffee lovers and most coffee lovers are not only men but women also like it. Quoted in (beritasatu.com) The coffee trend in 2020 will continue to grow and this growth is supported by several factors, such as the habit (culture) of hanging out while drinking coffee. This study aims to determine the effect of service quality, product quality, price and location on customer satisfaction. The population of this research is the consumers of Malang Coffee Family Café, with a sample size of 89 respondents who were selected using purposive sampling technique. Hypothesis testing in this study uses multiple linear regression analysis. The results showed that the variables service quality, product quality, price and location simultaneously affect customer satisfaction. The variables of product quality and price have a positive and significant effect on customer satisfaction, while the variables of service quality and location have a positive and insignificant effect on customer satisfaction. Keywords: Service Quality, Product Quality, Price, Location and Customer Satisfaction.
PENGARUH FASILITAS DAN LOKASI TERHADAP LOYALITAS PELANGGAN MELALUI KEPUASAN SEBAGAI VARIABEL INTERVENING (STUDI KASUS KONSUMEN AWI FUTSAL LAOK JANG-JANG, SUMENEP) Ach. Noval Annas; Rois Arifin; M. Hufron
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 08 No. 05 Agustus 2019
Publisher : UNIVERSITAS ISLAM MALANG

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ABSTRACT     his study aims to determine and analyze the influence of facilities and locations on customer loyalty through satisfaction as an intervening variable. In Sumenep there are several futsal courts, one of which is Awi Futsal Loak Jang-Jang which was established since 2015 until now the study population was 4200 population for 3 months and the sample used in this study was 98 respondents of Awi Futsal Laok Jang-Jang, Arjasa, Sumenep customers. Data collection is done by distributing questionnaires. Analysis of the data used in this study using validity, reliability, normality, path analysis, t test and sobel test.        The results showed that facilities have a direct effect on customer satisfaction, facilities have no direct effect on customer loyalty, location has a direct effect on customer satisfaction, location has a direct influence on customer loyalty, and customer satisfaction does not have a direct influence on customer loyalty. Customer satisfaction cannot mediate between facilities and locations with customer loyalty.Keywords: Facility, Location, Customer Satisfaction, Customer Loyalty
Pengaruh Kepemilikan Institusional, Profitabilitas, Kebijakan Hutang Dan Ukuran Perusahaan Terhadap Kebijakan Dividen (Studi Kasus Pada Perusahaan Food And Beverage Periode 2016-2018) Indah Fatmawati; Rois Arifin; Afi Rahmat Slamet
E-JRM : Elektronik Jurnal Riset Manajemen e-Jrm Vol. 09. No. 09. Februari 2020
Publisher : UNIVERSITAS ISLAM MALANG

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AbstractThis research was conducted at Food and Beverage companies listed on the Indonesia StockExchange. The purpose of this study is to determine and analyze the effect of InstitutionalOwnership, Profitability, Debt Policy and Company Size on Dividend Policy in Food andBeverage companies for the 2016-2018 period.The variables used are institutional ownership, profitability, debt policy and company size asthe independent variable, and dividend policy as the dependent variable. The data collectionmethod used is documentation. The data types in this study are secondary data. Theanalytical method used is multiple linear regression analysis, this study uses data fromcompanies listed on the Indonesia Stock Exchange in 2016-2018 and samples are taken usingpurposive sampling. The number of samples taken in this study were 10 companies.The results showed that institutional ownership and debt policy had no effect on dividendpolicy, profitability had a positive effect and company size had a negative effect on dividendpolicy.Keywords: Institutional Ownership, Profitability, Debt Policy, Firm Size, Dividend Policy.
Pengaruh Capital Expenditure, Profitabilitas, Leverage, Dan Corporate Social Responsibility Disclosure Disclosure Terhadap Kinerja Keuangan (Studi Kasus Pada Perusahaan Manufaktur Yang Terdaftar Di BEI Tahun 2017-2019) Rif’a Maulana; Rois Arifin; Budi Wahono
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 10 No. 16 Februari 2021
Publisher : UNIVERSITAS ISLAM MALANG

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AbstractThis study aims the effect of capital expenditure, profitability, leverage, and corporate social responsibility disclosure on the financial performance of case studies in manufacturing companies listed on the Indonesia Stock Exchange in 2017-2019. In this study, there are 4 (four) independent variables used to measure the capital adequacy ratio, namely capital expenditure, profitability, leverage, and corporate social responsibility disclosure. And the dependent variable in this study is financial performance. The population in this study were all manufacturing companies listed on the Indonesia Stock Exchange for the 2017-2019 period with a total of 193 manufacturing companies and the samples in this study were taken using a purposive sampling technique, namely the selection of sample members based on certain criteria and obtained a sample of 95 manufacturing companies. The data collection method used is the documentation method, namely by recording or documenting the data listed in the annual report at (IDX). The data analysis technique used in this research is multiple linear regression. The results of the study state that simultaneously capital expenditure, profitability, leverage, and corporate social responsibility disclosure have a positive and significant effect on financial performance. Partially, capital expenditure, profitability, and corporate social responsibility disclosure have a positive and significant effect on financial performance. Leverage has a negative and significant effect on financial performance. Keywords: capital expenditure, profitability, leverage, and corporate social Responsibility disclosure, financial performance
Pengaruh Lingkungan Kerja, Insentif Dan Motivasi Kerja Terhadap Kinerja Karyawan PT. Liliyana Rama Jaya Di Kabupaten Gresik Efendi Yusuf; Rois Arifin; Khalikussabir Khalikussabir
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 10 No. 07 Februari 2021
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

AbstractThis resarch aims to examine the effect of work environment, incentives and work motivation on employee performance at PT. Liliyana Rama Jaya in Gresik Regency. The population in this study were employees of PT. Liliyana Rama Jaya in Gresik Regency who works in all divisions such as skipper, operational staff and admin staff. The sampling technique used saturated sampling with a sample size of 42 respondents who worked at PT. Liliyana Rama Jaya in Gresik Regency in all divisions. The analytical method used is multiple linear regression analysis with IBM SPSS 25 application tools (statistical product and service solutions). Based on testing using the F test analysis, the results showed that there was a significant influence between the X variable (work environment, incentives and work motivation) simultaneously to the Y variable (Employee Performance) PT. Liliyana Rama Jaya in Gresik Regency. and t-test analysis of the research results showed that work environment variables significantly influence the performance of employees of PT. Liliyana Rama Jaya in Gresik Regency with a significance value of 0.013 <0.05, incentives have a significant effect on the performance of employees of PT. Liliyana Rama Jaya in Gresik Regency with a significance value of 0.018 <0.05, and work motivation has a significant effect on the performance of employees of PT. Liliyana Rama Jaya in Gresik Regency with a significance value of 0.024 <0.05. Keywords: Work Environment, Incentives, Work Motivation, and Employee Performance
Co-Authors A. Rizky Akbar Maulana Zain AA Sudharmawan, AA Aan Arief Trenggono Abdul Haris Abdullah Syakur Novianto ABS, M Khoirul Ach. Noval Annas Achmad Agus Priyono Adela, Diva Adelia Putri Pangestuti Adi Pamungkas Adia Reyhan Putra Pratama Aditya Wahyudin Harun Afi Rachmat Slamet Afi Rahmat Slamet Afida Nur Uzma Agung Jiwandono AGUS SETIAWAN Ahmad Fadeli Ahmad Farid Wahyudi Ahmad Fiantoni Fazri Ahmad Hikam Ahmad Rifa’i Maksum Ahmad, Ryan Fazrin Ahsani Taqwiem Ahsani Taqwiem Ainul Yaqin Aisyah Ainun Unsiyah Akhmad Fadhili Akhmad Faisol Efendi Akmal Rizky Pratama Aleria Irma Hatneny Alfian Budi Primanto Alfian Budi Primanto Alika, Lingling Ayu Alun Dwi Septiando Amin, Muh Sirojuddin Amin, Muhammad Rohil Aminuyati Amiruddin . Amiruddin Amiruddin ANANG FUAD Syafrudin Andi Normala Andi Normala Dewi Andi Normaladewi Angga Riduansyah Adi Pranata Anindita Salasa Ahmada Anisia Damayanti Anissa Firda Nur Rohma Arif Kurniawan Santoso Arif Luqman Hakim Arini Fitria Mustapita Arsyianto, Muhammad Tody Ashifa Maharani Asmina Rahmawati Aulia Aufa Diana Ayax Berrem Bernadi Ayu Novita Permatasari Azizy, Ailsa Rania Bagas Primadi Bagus Tuhu Hidayat Bahari, Romi Chandra Baha’ul Mu’in Bahrul Bainarqi Baihaqi, Moh Kholis Bambang Heri Susanto Basalamah, Muhammad Ridwan Bastomi, Mohamad Bilqis, Nurul Budi Wahono Callista, Arwa Diba Ratu Cholilah Cholilah David David Erdiansyah Desi Ristanti Devin Koko Febiriliansyah Devyasari Octavia Irawan DEWI FITRIANI Dewi Puspitasari Dita Octavia Dita Roosemella Paramadina Donny Pangestu Dwi Indah Kinanti Dwi Mayangsari Dwi Murniyati Dwimas Arie Supangkat Edi Cahyono Edi Saputra Efendi Yusuf Ego Andromega Eka Farida Eka Febri Wijanarko Eli Umitasari Erdiana, Alifiah Nur Etty Saraswati Eva Ruswinda Fadhilah, Rio Fadlilatul Khairiyah Fahinda Rio Dinata Fahrurrozi Rahman Fajar Setia Farida Karimatun Nisa’ Faruq Wahyudi Fatkhul Akmal Maulana Fatur Rochman Fauziyah, Yenny Zanubah Febriansyah, Aldhi Fifit Nurta Syaifudin Firmansyah, Oktova Rian Fitri Wahyuni Fitriyah, Hanis Fuji Santoso Gusti Suta Pahlopi Guterres, Novicasari Nur Pratiwi Hainun Mansyur Hamim Farizy Zarkazy Hanis Putri Kurnia Wati Hawin Anam Fadhlullah Helmiyatun Naimah Heni Lutfia Sari Hikmatun Nafiah Ali Holyness Nurdin Singadimedja Idatul Faizati Iga Ade Mirela Ighfirlana Ighfirlana Illiatus Soleha Ilmi, Lilik Qaffidhotul Indah Fatmawati indah nuril laili Irawan Dwiyanto Ismail Hidayat Ismawati Fauziah Ita Athia Jangky Dausat Januarika Zakinah Larasati Jeka Sri Vita Sari Juniarti Juniarti Karima, Isnaini Kartika Rose Rachmadi Kartika Rose Rachmadi Khairul Imamul Khalikussabir, Khalikussabir Kholidah, Amalya Nur Maya Khusnul Khotimah Kofifah Indria Novitasari Kristina Firdha Kyswantoro Laila, Fati Khalif Lailatuz Zuhriyah Lalu Wahyu Azazi Ledy Diana Lukyani, Defita Luluk Fitria Lusi Agustina Luthfi Humam M Hufron M. Aliyuddin M. Hufron M. Khoirul Anwarodin Broto Suharto M. Khoirul Anwarudin Broto Suharto M. Rizki Azhari M. Sulaiman M. Tody Arsyianto M.Hufron M.Hufron Maaniya Tamama Maera Yulia Magdalena Dwi Anggraini Mahadyka Agung Prasetyo Mahardani, Ahmad Subhan Malinda, Elsa Mandasari, Adinda Putri Marca Intan Youlanda Maskurin Nur Azizah Mas’udah, Nia Arifiana Maulida Elvara Mega Putri Elissa Melinda Handayani Millaningtyas, Restu Mirzatul Ummah Miswanto Miswanto Mochamad Arif Rizky Mochamad Rosul Moh Hafiz Hismuddin Moh. Hufron Moh. Nur Dafa Sidqi Mohammad Fandi Mohammad Lutfi Mohammad Rasuli Mohammad Rizal Mohammad Tody Arsyianto Mohammad Wildan Mohd Salleh, Muhammad Zulfaris Mudasir Mudasir Muhamad Tody Arsyianto Muhammad Abu Tholib Muhammad Alamsyah Rahmatulloh Muhammad Anshor Syafi’i Muhammad Fadil Muhammad Hufron Muhammad Khoirul Anwarodin Brotosuharto Muhammad Misnarum Muhammad Muhammad Muhammad Naghieb Muhammad Nur Alfandi Muhammad Rizalul Mukhlis Muhammad Rukmana Muhammad Tody Arsyianto Muhammad Waliyul Ilmi Mukhamad Amin Suryanulloh Murniyati, Dwi Nabilah Qotrunada Nadifah, Siti Rogibatun Nagari, Bregas Istha Sasangka Aji Nanda Kumala Ningsih Nanik Wahyuningtyas Nicholas Galang Widjanarko Nida Aulia Amatullah Nisa', Khoirotun Novita Dewi Rahmawati Nur Kholis Nurhasan Aripin Nurhayati, Susi Alistina Nurlaili Nurlaili Nurmalita Sari Nursani Nursani nurul latifah Nurus Sofi Nuryati Nuryati Oktaviani Laili Rakhmawati Ony Dzaky Abdillah Padli, Feri Pandora, Calista Mina Prayoga, Lintang Prihartini, Wahyu Purwanti, Henny Putri Indah Lestari Putri Wulan Sari Putri, Alkansha Berlina Eka Putri, Intan Sabrina Aziza Putri, Vina Afrilianda Qamar, Sariful Qurrotu A&#039;yun Rachmaudinah Hilda Safitri Raden Mohamad Herdian Bhakti Rafsanjani, Rafli Rahman, Muhammad Fahrozi Rahmat Nur Riandika Rahmawati Rahmawati Rahmawati Rahmawati Rahmawati Rahmawati Rahmawati Rahmawati Rahmawati Rahmawati, Rahmawati Ramadhan, Tri Sugiarti Rano Yudho Prawiro Ratna Dewi Kartika Sari Ratna Tri Hardaningtyas, Ratna Tri Rendyana Putra Resa Juniari Restu Millaningtyas Restu Millaningtyas reza rezita oktaviana Ridho Hananta Ramadhan Rifa Azkiyah Rifma Azizatun Novianti Rif’a Maulana Rika Indriyati Risalahtul Chamiati Misbah Riski Bagus Satria Rismatul Karomah Rivaldi C Lengam Rizal, Syarif Ali Rosa Intan Delavia Rosyidah, Ainul Fitrotur Rudi Hartono Rully Sabrina Safrillia, Dea Salman, Ach. Rois Salsabila, Oktaviana Salwa Samsul Haji Sandra Oktaviasari Saputri, Vicky Yuli Saraswati, Ety Sari Oktavia Satria Abdi Pratama Yudha Satria Putra Utama Sevty Maya Dewi Fatikhah Sindi Puji Lestari Siti Asiyah Siti Hulud Sodikin Sodikin Suharto, M. Khoirul Anwarudin Broto Suhriyanto Suhriyanto Sulton Sholehuddin Sunaryo, Hadi suparman suparman Sya'bana, Laillia Nisfi Syafaat Syafaat Syamsul Ibad Tamaulina Br Sembiring Tri Sugiarti Ramadhan Tristanti, Febiana Destin Trya May Indriani Ubadillah Mohsyin Ulayya, Afifah Azizah Umrotus Febriansari Usman Ali Vicky Dwi Anggraeni Vita Nur Jannah Wahyu Anggar Saputra Wahyuningtyas, Nanik Wahyuningtyas, Novianur Wardhana, Nurani Lembut Putri Widarko, Agus Widya Rizqi Kusuma Wardhani Widyan Violita Winardianto Hadi Susilah Winda Jaya Wiwid Prihartono Yuli Khoiriyah Yusuf Andriansyah Zahro, Saniaty Zahrok’u Syarofah Zairozie Tamim ‘ Aini, Nur