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Journal : Economics and Business Journal

 1 
The Impact of SIAkad E-Service Quality and Campus Facilities on Institutional Image Through Student Satisfaction: Case Study at STIMI-YAPMI Makassar Campus Syah, Ibrahim; Riswan, Riswan; Mursalim; Hermawan, Endang
Economics and Business Journal (ECBIS) Vol. 4 No. 3 (2026): March
Publisher : PT. Maju Malaqbi Makkarana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47353/ecbis.v4i3.339

Abstract

The digital transformation in higher education requires universities to provide not only reliable technology-based academic services but also physical facilities that support the student learning experience. This study aims to analyze the effect of the Academic Information System (SIAKAD) e-Service Quality and campus facilities on institutional image, with student satisfaction as an intervening variable. The study employed a quantitative approach with a causal associative design. Data were collected through a five-point Likert-scale questionnaire from 80 active students of STIMI-YAPMI Makassar selected using a purposive sampling technique. Data analysis was conducted using validity and reliability tests, path analysis, and the Sobel test to examine the mediating role. The results showed that e-Service Quality and physical facilities had a positive and significant effect on student satisfaction and institutional image. E-Service Quality had the most dominant influence on student satisfaction. Furthermore, student satisfaction was shown to mediate the effect of e-Service Quality on institutional image, but not the effect of physical facilities on institutional image. These results indicate that e-Service Quality shapes institutional image through student experience and satisfaction, while physical facilities act as a reputational symbol that directly influences image. This research provides theoretical contributions in the development of higher education service management models as well as practical implications for higher education managers in formulating strategies for improving service quality and strengthening the institution's image in a sustainable manner.
Co-Authors A. Rivai Beta Abd. Halim Soebahar Abdul Azis Abdul Azis Abdul Waris Abdullah Adila, Abdan Ahmad Munir Ahmad Syafi'i Ahmad Wahyu Khoerudin Akmal Rahman Alberth Alfakhmi, Resha Ali, Mohammad Ali Alwi, Faisal AMIN NUR Aminuyati Amiq, Bahrul Amir Andi Arya Saputra Andi Ririn Oktaviani Anisa suci Pratiwi Anisah Prafitralia Anugrah Feri Hermanto Arisman L Arsyad, Kartini asmilawati, asmilawati Asrumin Ayu Pratiwi Ndibola Ayu, Anugrah Puspita Busriyanti Busriyanti, Busriyanti Butsiarah Chamdan, Umar Chandra, Yoshua Damayanti, Dwi Selvira daniatanti, farisna Daniel Useng Dedianto Pasomba Diana Nur Sholihah Diyah Yumeina Edi Syah Mihrad Eko Nursalim Elhady, Aminullah Elly Warni Fadillah, Jihan Fatmawati Nur fauzi, fitya aulia Febrian , Ivan Othinel Febriana Intan Permata Hati Fitya Aulia Fauzi Florencia Virgiane Evalyn Padang Fonso, Robin Fuad Fansuri Gemala Hardinasinta Gilbert, Juan Haerani Hafsan Hakim, Muhammad Fathurahman Harry Soepandi Hasnan Afif Hasriana Hatta Hayudi, Hayudi Herlisa Hermawan, Endang Husnul Mubarak Ikhtiari, Kirana Imanuddin Inda Asriyanti Lauto Intan Febriana Iqbal Iqbal Salim iqbal salim Irwan Irwan Ismail Martono Isna Maulida Mandini Jafar Haruna Joko Nugroho Wahyu Karyadi Junaedi Muhidong Junaid, Asriani Kalangi, Hendry Tanoto Khaeril Anwar Junaedi Khosasi, Anita Khudaer, Faten Khulashah Khusnul Khatimah La Ode Nggawu La Ode Santiaji Bande La Ode Sukriman Lamo, Andika Pramukti Latif, Nuraida Leatemia , Janoval M. Amin M. Khusna Amal M. Khusna Amal Mahmud Achmad Mahmud Achmad, Mahmud Marni Mulyani Matkur Misbahul Ramadhani Moh Farhan Mufi, Akhmad Munir Muh. Yusri Muhammad Abduh Muhammad Faizal A Ghani Muhammad Fakih MUHAMMAD ICHFAN ASKAR Muhammad Nur MUHAMMAD RIZAL H Muhammad Sakir Muhammad Sofyan Sauri Muhammad Tahir Sapsal Muhammad Yusuf Qardlawi Muhammad Yusuf, Tahir Muhith, Abd. Mukni'ah Muryani Mustajab Najmaddina Nayliya Syafi'i, Ridha Nirmalasari Nur Faizah Nur Rahma Sela Nuraini Nuratika NURFIANTI NURFIANTI, NURFIANTI Nursigit Bitoro Nurul Hasanah Nurwanah Nurwijayanti Olly Sanny Hutabarat Pelu, M. Faisal A. R. Pujiono Pujiono Putu Arimbawa Putu Arimbawa, Putu Riskan Risma Riswan Riswan Riswan Rizal Adi Saputra Rizkah Nurhasanah Royani, Ahmad Rumengan, Yuada Saadah, Mazidatus Salengke, Salengke Sandi Sandi Sapsal, Tahir Sari, Rukmana Septian Bayu Anggara Siti Nur Hasanah, Siti Nur Sitti Nur Faridah Soebahar, Abdul Halim Sombolayuk, Gerry Geraldo Sopiati, Epi Stevy Suci Oktavia Rahmadani Suhardi Suryadi Suryadi Syah Putri, Nurwulan Syah, Ibrahim Syahrial Sabaniah Syamsuri Rahim Tamangunde , Pricilia Yohana TAMRAH Tedemaking, Redemtus De Ferento Sili Thioritz, Stevy Tjandra, Jericho Wahyudin Madil Wake, Maria Evangeline Waris Weka GUSMIARTY ABDULLAH Wildayanti Yanwar, Hauris Yudik Pradana Yurika Samma Todingan Yusra Nginang, Yusra Yusuf Qardlawi, Muhammad Zanuar Anwari