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All Journal Jurnal Pendidikan Ekonomi Undiksha Jurnal Online Mahasiswa (JOM) Bidang Keguruan dan Ilmu Pendidikan Akuntansi Krida Wacana Majalah Ekonomi JURNAL PENELITIAN Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Matriks Teknik Sipil Jurnal Ilmu Pendidikan (SOKO GURU) Edukasia: Jurnal Pendidikan dan Pembelajaran Cendekia: Jurnal Ilmu Sosial, Bahasa dan Pendidikan Jurnal Pendidikan Dasar Jurnal Ilmu Pendidikan dan Kearifan Lokal (JIPKL) Journal of Creative Student Research Dewantara: Jurnal Pendidikan Sosial Humaniora Jurnal Penelitian Prosiding Seminar Nasional Pascasarjana Jurnal Pendidikan Kewarganegaraan Dan Filsafat Al Yazidiy: Jurnal Sosial Humaniora dan Pendidikan Guruku: Jurnal Pendidikan dan Sosial Humaniora Jurnal Motivasi Pendidikan dan Bahasa Jurnal Bima: Pusat Publikasi Ilmu Pendidikan Bahasa dan Sastra Jurnal Yudistira Jurnal Arjuna : Publikasi Ilmu Pendidikan, Bahasa dan Matematika Student Research Journal Bhinneka: Jurnal Bintang Pendidikan dan Bahasa Fonologi: Jurnal Ilmuan Bahasa dan Sastra Inggris Perspektif: Jurnal Pendidikan dan Ilmu Bahasa Al-Tarbiyah: Jurnal Ilmu Pendidikan Islam Khirani: Jurnal Pendidikan Anak Usia Dini Pragmatik : Jurnal Rumpun Ilmu Bahasa dan Pendidikan RESLAJ: Religion Education Social Laa Roiba Journal Jurnal Manajemen dan Pendidikan Agama Islam Jurnal Budi Pekerti Agama Islam Dinamika Pembelajaran : Jurnal Pendidikan dan Bahasa Katalis Pendidikan: Jurnal Ilmu Pendidikan dan Matematika Jurnal Akuntansi MAXIMAL Akhlak: Jurnal Pendidikan Agama Islam Dan Filsafat Karakter: Jurnal Riset Ilmu Pendidikan Islam Ikhlas: Jurnal Ilmiah Pendidikan Islam Reflection: Islamic Education Journal Moral : Jurnal Kajian Pendidikan Islam Hikmah: Jurnal Studi Pendidikan Agama Islam Tadhkirah: Jurnal Terapan Hukum Islam dan Kajian Filsafat Syariah Inovasi Pendidikan dan Anak Usia Dini Jurnal Pendidikan Dirgantara
Siti Qomariyah
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Journal : RESLAJ: Religion Education Social Laa Roiba Journal

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Patient Satisfaction at Aisyiyah RSU Klaten Siti Qomariyah; Istiatin; Sudarwati
Reslaj: Religion Education Social Laa Roiba Journal Vol. 6 No. 11 (2024): RESLAJ: Religion Education Social Laa Roiba Journal 
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v6i11.4333

Abstract

Patient satisfaction in hospital services can also be achieved from the service system provided by the hospital. Hospitals as health service institutions are required to provide fast, quality and affordable services to provide satisfaction for patients. The purpose of this study is to determine the influence of waiting time, service quality, officer attitude and information technology on patient satisfaction at Aisyiyah Klaten Hospital. The method of this research is quantitative descriptive. The number of research respondents was 120, which was determined by accidental sampling technique. The results of the study showed that waiting time (p value 0.000), officer attitude (p value 0.008) and information technology (p value 0.015) had a positive and significant effect on patient satisfaction in health services at RSU 'Aisyiyah Klaten.The quality of service (p value 0.775) had no effect on patient satisfaction in health services at RSU 'Aisyiyah Klaten. The suggestion of this research is that information technology should be better and easily accessible so that patient satisfaction increases so that the quality of hospital services is even better. Keywords: satisfaction, service quality, officer attitude, information technology, waiting time
Co-Authors Aat Yuniawati Abdul Fajar Achdiar Redy Setiawan Adhi Susilo Adi Yusuf Muttaqien Aditya Rully Indra Setiawan Agus Hari Wahyudi Agus Marhaendra Agus Suryono Ai Siti Rahmawati Alfian Khadafi Aminuyati Amir Mirdad Ana Ananda Andi Sukandi Ardhiyanti Putri Asep Rizkiyana Atep Abdurohman Cacang Cacang Charlina ' Choirul Anam Christina Menuk Sri Handayani Cucu Saadah Nursaidah Cucu Sa’adah Dede Maulana Malik Dede Setiawan Didin Hafidhuddin MS Doa Fajarwati Do`a Fajarwati Do’a Fajarwati Dyah Khoirun Nisa E. Komarudin Edho Victorianto Emat Muslihat Emi Tresnawati Endin Mujahidin Endin Nasrudin Eneng Sumarni Erik Pradana Putra Erik Saputra Eti Robiatl Adawiyah Eti Robiatul Adawiah Fahrur Roziqi Febrina R Meliala Ferry Dirgantoro Wicaksono Hasbulah Karim Alfauzi Hasbullah Karim Al Fauzi Hendi Supandi Heppy Oktaria Hoerul khusban Hoerul Kusban I Kadek Rai Suwena Ida Farida Ima Muslimatul Amanah Imam Nugroho Hadi Saputro Irena Dwi Arviana Irma Hermawati Irwan Desiharto Istiatin Istiqomatul Kholif Iyus Akhmad Haris Jalaludin Bulkini Jimmi Kurniawan Junaidin, Junaidin Khoirunnisa Nurfadilah Koosdaryani Koosdaryani Kuswanto Nurhadi Leni Sumarni Lia Aliyah Lusi Hermawanti Lusi Lusi Lussi Hermawati M. Alwi AF M. Atep Saepul Rahman Mamok Suprapto Mangatur Sinaga Mimit Sumitra Mochamad Zakky Yulianto Moh. Jailani Moh. Jujun Sirojudin Moh. Raji Moh. Jailani Muhamad Atep Saepul Rahman Muhamad Wisnu Muslih Muslihat Muslih Musolihat Muttiara Said Nadiya Ramadhani Putri Nadzifah Fiddiana Najrul Jimatul Rizki Nawil Hadad Nazrul Zimatul Rizky Neneng Neneng Neng Desti Ramadhani Nida Inayati Mufidatul Khasanah Nurasiah Jamil Raudhatul Janah Ressy Resviati Putri Riana Bagaskorowati Rica Purnomo Sari Ridwan Hermawan Rima Erviana Rima Ervina Rimaniar Julindra Riswan Riswan Rizki Kurniawan Roni Rahman Rubi Babullah Ruth Dias Kusumasari Fitriani Salma Tsana Fi Saadah Salma Tsana Fi Sa’adah Salsabila Salsabila Sarkadi, Sarkadi Siti Nur Afifah Siti Nuraeni Mitra Siti Nurafifah Siti Rahmawati Sobriyah Sobriyah Solichin Solichin Sudarto Sudarto Sudarwati Sugiyarto Sugiyarto Suhendi Mubarok Sulis Tyaningsih Tedi Tedi Tintin Handiyati Toha Suryana Ujang Natadireja Ujang Ruslandi Umbu Damar Yudhistira Vera Siti Magfiroh Vika Arini Vikri Dwiki Vikri Dwiki Sukandi Wahid Nurwaluyadin Sofyan Wasilatul bariroh Wendy Asswan Cahyadi Yeni Yulianti Yohana Baptista Nidia Putri Yudhi Setiawan Yuni Rimawati Yurna Bachtiar Yuyu Yuhaeni