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All Journal Indonesian Journal of Business and Entrepreneurship (IJBE) JURNAL EKONOMI DAN BISNIS AIRLANGGA Jurnal IUS (Kajian Hukum dan Keadilan) Syntax Literate: Jurnal Ilmiah Indonesia Jurnal Sisfokom (Sistem Informasi dan Komputer) JPM : Jurnal Pendidikan Matematika Jurnal Pengabdian Dharma Laksana Pena Justisia: Media Komunikasi dan Kajian Hukum Mudir : Jurnal Manajemen Pendidikan Infotekmesin PROJECT (Professional Journal of English Education) Abdi Laksana : Jurnal Pengabdian Kepada Masyarakat Jurnal Surya Kencana Dua: Dinamika Masalah Hukum & Keadilan Jurnal PEKA (Pendidikan Matematika) Mosharafa: Jurnal Pendidikan Matematika International Journal of Economics, Business, and Entrepreneurship (IJEBE) Bulletin of Community Engagement Jurnal Kolaboratif Sains Media Publikasi Promosi Kesehatan Indonesia (MPPKI) Abdimas Awang Long: Jurnal Pengabdian dan Pemberdayaan Masyarakat CHARISTHEO: Jurnal Teologi dan Pendidikan Agama Kristen Journal of Trends Economics and Accounting Research Economic Reviews Journal International Journal of Economics (IJEC) KHIDMAH: Jurnal Pengabdian kepada Masyarakat HIKMATUNA: Journal for Integrative Islamic Studies Sinergi International Journal of Law Journal of Agrosociology and Sustainability Bersatu: Jurnal Pendidikan Bhinneka Tunggal Ika DIMASEKA Tematik Al-Zayn: Jurnal Ilmu Sosial & Hukum Jurnal Armada Pendidikan Journal of Innovative and Creativity Jurnal Manajemen Almatama UNM Journal of Technology and Vocational Jurnal Jurisprudence Outline Journal of Economic Studies Journal of Business Integration Competitive Journey: Journal of English Language and Pedagogy Jurnal DIMASTIK Jurnal Kesehatan Ibnu Sina (j-kis) Paradigma: Jurnal Filsafat, Sains, Teknologi, dan Sosial Budaya
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Journal : Journal of Business Integration Competitive

 1 
Service Quality as the Key to Customer Satisfaction: An Empirical Analysis of BTPN Syariah Bank Siantar Timur Sari, Wulan; Amelia, Ratih; Handayani, Cici; Amin Hou; Susanto
Journal of Business Integration Competitive Vol. 1 No. 2 (2025): Journal of Business Integration Competitive
Publisher : Yayasan Bina Bisnis Nusantara Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64276/jobic.v1i2.12

Abstract

This research seeks to assess the impact of employee service quality on customer satisfaction at BTPN Syariah Bank, East Siantar Branch. This research is both associative and quantitative. The study seeks to examine the correlation or impact of one variable on another. The study's demographic comprised 1,163 consumers of BTPN Syariah Bank, East Siantar Branch, in 2023. The sample for this study comprised 92 customers. This study employed simple regression analysis and hypothesis testing utilizing SPSS Version 25. This study's findings demonstrate that service quality positively and significantly impacts customer satisfaction at PTPN Syariah Bank, East Siantar Branch. Furthermore, customer satisfaction at BTPN Syariah Bank, East Siantar Branch, is primarily attributed to the independent variable of service quality, with the remaining 47.5% affected by other unexamined variables, including product quality and location.
Unveiling the Path: Organizational Trust, Social Relationships, and Their Impact on Organizational Citizenship Behavior at CV Hanselia Susanto
Journal of Business Integration Competitive Vol. 2 No. 1 (2025): Journal of Business Integration Competitive
Publisher : Yayasan Bina Bisnis Nusantara Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64276/jobic.v2i1.27

Abstract

This research investigates the influence of organizational trust on organizational citizenship behavior (OCB) via social ties at CV Hanselia. This study utilizes data collected from questionnaires administered to 48 workers of CV Hanselia, which were subsequently evaluated using the Structural Equation Modeling (SEM) approach. The findings indicate that organizational trust positively influences organizational citizenship behavior, with social relationships serving as a reinforcing factor. These results show how important it is for people in an organization to trust each other and have excellent social ties to increase OCB and, in turn, help the business do better. The management implications of this study indicate that Hanselia CV should concentrate on formulating policies that enhance a culture of trust and social relationships among employees to foster positive behaviors that influence organizational performance and sustainability
Co-Authors Abi Suwito Adi Agus Salim Ahmad Irham Tajhi Ahmad Sopian, Ahmad Aini, Widya Amanda Diamontina Amin Hou Anas Arfandi Anggita Hani Nurhanis Anggraeni, RR. Dewi Anita Marwing, Anita Anjani Putri Afrianti Aprih Santoso Atmoko Nugroho Ayuning Budiati Bambang Fitrianto Basworo Ardi Pramono Benny Lim Bhanu Prakash Nunna Budi Arif Dermawan Cici Handayani, Cici Daniaty, Hestining Deri Herdawan Dewi Wulandari Dewi, Ester Yunita dewi, Fitri sari Diina Maulina Dilawatil Hikmah Eddy Ema Farida Fajar Mulya Adhi Pradana Fajri, Chotamul Farida, Ema Fatimatussolihat, Siti Fauzi, Amiratul Muhsinah Felix Leonardi Ferziyansah Firmansyah, Frenza Fairuz Fita Noviyanti Frenza Fridayani Hamdany, Mohammad Azharie Hardianti Hasbullah, Firman Hatorangan, Belly Heru Kurnianto Tjahjono Ika Puspa Satrianny Imanuddin, Iman Indriani, Iin Irman Ramdhan Fauzi Ismaidar I, Ismaidar Jamiludin, Moh. Fauzi KEMAL BIMA NUGRAHA, ACHMAD Khaeroman Kristian, Budi Kurniasih, Cicih Lela Nurlela M. Khalid Fredy Saputra Maulida, Sofia Meikol Benned Monica Fortunata Mudji Prasetiyo Muhamad Iqbal Muhamad Iqbal Muhamad Iqbal Muhammad Ardi Musbikhin Naib Naufal Farhan Hidayatullah Nessa Riyadi Nikmah, Nafidatun Noviarianto, Noviarianto Novriana Amran, Gita Numa, Alya Mahirotun Nur Syamsi Norma Lalla Nurhidayati Pratito, Dwi Widi Priyantoro, Cici Rahmayani, Sekar Ayu Rasenda, Rasenda Ratih Amelia, Ratih Riau, Dwi Putranto RINI INDAHWATI Sairin Sanjaya, Endang Sarian, Hazen Mellai Xyza Saskia Satria Eureka Nurseskasatmata Setiawan, Roy Setiawan, Toto’ Bara Sidjabat, Sonya Sri Aprianti Tarigan Sri Purwati Sri Purwati, Sri Sugeng Rianto Sugeng Riyanto SUGIYANTO Suhendra Anjar Dinata Sukarna , Timotius Sulistio Nugroho, Gandung SURYA NINGRUM, APSARI Suryawadana, Edy Suryawardana, Edy Theng, Bestadrian Prawiro Tina Kunti Anggraeni Tri Ramadhani Tri Ramdani , Friki Tri Widyawati Turnya Tyofyan, Gigih Tegar Wahyu Ari Putranto Wahyu Wicaksono, Filipus Wardianto, Irwan Wendy Asswan Cahyadi Widyakto, Adhi Wijaya, Elyzabeth Wulan Sari, Wulan Yahmun Yuliana Yuliana Zefri Ansari Zulfa Almira Zulfitra