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Kustiawan, Unggul

Universitas Esa Unggul

Author-ID : 2355094

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IMPROVING CREATIVE PERFORMANCE THROUGH OPPORTUNITY-ENHANCING HR PRACTICES: THE MEDIATION ROLE OF WORK ENGAGEMENT AND WORK-RELATED FLOW IN MANUFACTURING FIRM Pasha Pingkaniswari; Unggul Kustiawan
GOVERNANCE: Jurnal Ilmiah Kajian Politik Lokal dan Pembangunan Vol. 13 No. 4 (2026): 2026 April
Publisher : Lembaga Kajian Ilmu Sosial dan Politik (LKISPOL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56015/gjikplp.v13i4.786

This study aims to examine the influence of opportunity-enhancing HR practices on creative performance, by considering the mediating roles of work engagement and work related flow. A quantitative approach was applied using a survey method and CB-SEM SmartPLS analysis on 317 manufacturing employees in Tangerang. The results indicate that opportunity-enhancing HR practices has a significant positive effect on both creative performance and work engagement. Additionally, work autonomy and proactive personality significantly influence work engagement, while proactive personality also affects work related flow. Furthermore, work related flow mediates the relationship between proactive personality and creative performance. The study recommends that manufacturing firms implement policies that provide space for employee participation, creativity, and development initiatives. The primary contribution of this research is to strengthen the role of opportunity-enhancing HR practices for creative performance through optimal work engagement and work related flow. As well as to broaden theoretical understanding of the psychological dynamics of the manufacturing work environment.

Environmental Sustainability and The Demand For Recycled Paper: A Case Study of Production and Supply Chain Management at PT. Recycled Paper Hub in the B2B Industry Fachmi Firzandi Prima; Rhian Indradewa; Tantri Yanuar Rahmat Syah; Unggul Kustiawan
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 5 No. 5 (2024): Jurnal Ekonomi Manajemen Sistem Informasi (Mei - Juni 2024)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/jemsi.v5i5.2304

This paper aims to explore PT. Recycled Paper Hub's response to the increasing demand for recycled paper within the context of sustainable production management and supply chain management, with a focus on the B2B industry. The study encompasses an analysis of the company's practices in managing relationships with suppliers of recycled paper, enhancing operational efficiency, and mitigating environmental impacts from its operations. PT. Recycled Paper Hub, a B2B company specializing in processing recycled paper into bales, faces rising demand for its products. This article presents research findings on how the company addresses the growing market demand through the utilization of advanced production technology and the application of lean manufacturing methods to minimize waste. Furthermore, the research evaluates how PT. Recycled Paper Hub manages relationships with suppliers of recycled paper to ensure stable and high-quality supply. Strategic partnerships with suppliers of recycled paper are identified as key success factors in meeting increasing demand. The research findings indicate that the increased demand for bales of recycled paper not only reduces waste and emissions but also reinforces PT. Recycled Paper Hub's commitment to sustainability. These findings offer valuable insights for the paper industry and other companies seeking to adopt more sustainable business models.

Due Diligence in Financial Aspects for Remedies Postpartum Care Center Saptiangga Sartono; Rhian Indradewa; Unggul Kustiawan; Rian Adi Pamungkas
Return : Study of Management, Economic and Bussines Vol. 4 No. 3 (2025): Return: Study of Management, Economic and Business
Publisher : PT. Publikasiku Academic Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57096/return.v4i3.349

This study evaluates the financial feasibility of the Remedies Postpartum Care Center, which aims to provide holistic health services for postpartum mothers during the critical period of 0-14 days after delivery. The purpose of this study is to assess the feasibility of investment by conducting a financial due diligence analysis, including revenue projections, Return on Investment (ROI), Net Present Value (NPV), and Internal Rate of Return (IRR) calculations. The results showed that the average ROI reached 16.93%, with a positive NPV and a payback period of four years. In addition, the IRR was recorded at 44% in the fifth year, indicating that the project was feasible. The findings also showed that Remedies had no short- or long-term debt, with a current ratio of 2.64 times. The Remedies Postpartum Care Center has good prospects based on the financial analysis conducted. With a solid risk management strategy and significant revenue projections, the project is feasible for implementation. This research provides guidance for investors and entrepreneurs in assessing the feasibility of healthcare projects. The results can be used as a reference for policy development to support postpartum care centers in Indonesia.

Pengaruh Perceived Price dan Delivery Quality terhadap Repeat Purchase Intention: Peran Perceived Value dan Consumer Satisfaction Anisah Saniyyah; Unggul Kustiawan
ARZUSIN Vol 5 No 5 (2025): OKTOBER
Publisher : Lembaga Yasin AlSys

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58578/arzusin.v5i5.7631

E-commerce has become a dominant platform in modern consumer shopping behavior; however, the low level of repeat purchase intention remains a significant challenge for digital business operators. This study aims to analyze the influence of perceived price and delivery quality on repeat purchase intention, considering the mediating roles of perceived value and consumer satisfaction among e-commerce users in Bekasi City. A quantitative approach was employed using an online survey method through a questionnaire distributed to 110 respondents selected via purposive sampling. Data were analyzed using Structural Equation Modeling–Partial Least Square (SEM-PLS). The results indicate that both perceived value and consumer satisfaction have a significant positive effect on repeat purchase intention. Perceived price significantly influences perceived value and consumer satisfaction, while delivery quality has a positive effect on perceived value but does not significantly affect consumer satisfaction. These findings suggest that perceived value and consumer satisfaction are key determinants in shaping repeat purchase intention on e-commerce platforms. Therefore, implementing competitive pricing strategies, improving service quality, and managing customer experience holistically are essential to strengthening consumer loyalty in the digital era.

Systematic Literature Review on The Influence of Channel Integration on Omni-Channel Customer Loyalty Dewi Anggraeni; Endang ruswanti; Unggul Kustiawan; Edi Hamdi
Journal of Business and Behavioural Entrepreneurship Vol. 9 No. 2 (2025): Journal of Business and Behavioural Entrepreneurship
Publisher : Fakultas Ekonomi, Universitas Negeri Jakarta, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21009/JOBBE.009.2.02

The rapid evolution of digital technologies and shifting consumer expectations has accelerated the adoption of omnichannel strategies across global retail markets. The effectiveness of these strategies depends greatly on the level of channel integration, which enables seamless transitions across online and offline touchpoints. This systematic literature review synthesizes empirical findings from the past five years to examine how channel integration shapes customer loyalty in omnichannel retailing. The review identifies key mechanisms such as enhanced customer experience, perceived value, trust formation, and cross-channel consistency as critical pathways linking integration to loyalty outcomes. It also highlights relevant theoretical perspectives and emerging mediating and moderating variables. The findings offer theoretical implications by clarifying the mechanisms through which channel integration strengthens loyalty formation, and practical implications by guiding retailers to develop integrated channel strategies that improve customer engagement, satisfaction, and long-term loyalty.

Implementation of ISO 31000-Based Risk Management in Enhancing the Sustainability of Digital Business Platforms in Indonesia Josephin Cornellius; Rhian Indradewa; Muhammad Dhafi Iskandar; Unggul Kustiawan
Community Engagement and Emergence Journal (CEEJ) Vol. 7 No. 4 (2026): Community Engagement & Emergence Journal (CEEJ)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ceej.v7i4.10810

The rapid growth of digital businesses in Indonesia presents significant opportunities along with increasingly complex risks, particularly in technological, operational, and reputational aspects. This study aims to analyze the implementation of ISO 31000-based risk management in enhancing the sustainability of digital businesses. The research employs a qualitative approach using a literature review method by analyzing various relevant scientific journals. The findings indicate that technological and operational risks are the most dominant, categorized as high to extreme risks. The implementation of ISO 31000 risk management, which includes risk identification, analysis, evaluation, and mitigation, has proven effective in improving operational stability, reducing potential losses, and increasing customer trust. Furthermore, this study highlights that risk mitigation strategies must be adapted to industry characteristics to achieve optimal effectiveness. Therefore, risk management becomes a key factor in ensuring the sustainability of digital businesses in the era of technological transformation.

Analysis of Human Capital Plan Implementation In Improving Human Resource Performance at PT Furnimate Creation (PT FMC) Ilham Baihaqi Baharsyah; Rhian Indradewa; Muhammad Dhafi Iskandar; Unggul Kustiawan
Al-Kharaj: Journal of Islamic Economic and Business Vol. 8 No. 2 (2026): All articles in this issue include authors from 3 countries of origin (Indonesi
Publisher : LP2M IAIN Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24256/kharaj.v8i2.10323

This study aims to analyze the implementation of a human capital plan to support the effectiveness of human resource management at PT Furnimate Creation (PT FMC), a furniture and interior design company. The background of this study is based on the importance of human resources as a strategic asset in creating competitive advantage, as well as the existence of a research gap that shows that studies related to the implementation of an integrated human capital plan in project-based and customization companies are still limited. This study uses a qualitative approach with descriptive methods. Data were collected through in-depth interviews, observations, and documentation, involving the company's management and employees. Data analysis techniques were carried out using an interactive analysis model that includes data reduction, data presentation, and conclusion drawing, and its validity was tested through triangulation of sources, techniques, and time. The results of the study indicate that the implementation of the human capital plan at PT Furnimate Creation (PT FMC) has been carried out in a structured manner through aspects of competency-based recruitment, employee training and development, performance assessment using a balanced scorecard approach, and a compensation system tailored to employee contributions. This implementation has been proven to support increased employee productivity and performance. However, several obstacles remain, such as limitations in the development of specialist competencies and the suboptimal integration between HR planning and the company's business strategy. The conclusions of this study indicate that human capital planning plays a crucial role in improving the effectiveness of HR management and supporting organizational sustainability. Therefore, a more integrated and long-term HR development strategy is needed to enhance company competitiveness.

IMPACT OF BANK REPUTATION, SERVICE QUALITY, AND SOCIAL MEDIA MARKETING ON CUSTOMER TRUST AND LOYALTY Adelia, Nida; Kustiawan, Unggul
Journal of Applied Economics in Developing Countries Vol 10, No 2 (2025): Journal of Applied Economics in Developing Countries
Publisher : MESP–FEB UNS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/jaedc.v10i2.108581

Customer loyalty is a strategic factor that determines the long-term success of banks in an increasingly competitive market. This study investigates the influence of bank reputation, self-service technology quality, offline service quality, and social media marketing on customer trust and loyalty. The research applied a quantitative approach with PLS-SEM, using responses from 201 BCA bank customers. The results show that bank reputation and social media marketing contribute to building offline trust, while self-service technology and offline service quality strengthen both offline and online trust. In turn, customer trust significantly enhances loyalty. These findings suggest that banks should focus on enhancing both offline service quality and online engagement strategies to improve trust and loyalty, ultimately boosting their competitive edge in the evolving banking landscape.

FACTORS AFFECTING TURNOVER INTENTION: THE MEDIATING ROLE OF JOB BURNOUT Rania, Talitha; Kustiawan, Unggul
Journal of Applied Economics in Developing Countries Vol 10, No 2 (2025): Journal of Applied Economics in Developing Countries
Publisher : MESP–FEB UNS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/jaedc.v10i2.108501

High turnover intention is a crucial challenge in human resource management, particularly in the outsourcing sector in the industrial area of Tangerang Regency. This study examines the influence of perceived organisational support, job insecurity, emotional intelligence, and work-family conflict on turnover intention through the mediation of job burnout. This quantitative study involved 300 outsourcing employees with a minimum of one year of service. Data were analysed using Structural Equation Modelling-Partial Least Squares (SEM-PLS) with SmartPLS 4 software. The results showed that all variables studied had a positive influence on job burnout and turnover intention. Job burnout was found to act as a significant mediator between the four independent variables and turnover intention. These findings underscore the importance of addressing perceived organisational support, job insecurity, work-family conflict, and emotional intelligence in managing burnout and minimising employees' desire to resign. The study provides practical insights for outsourcing company management to create a supportive work environment and develop employees' soft skills to enhance organisational productivity.

The Influence of Servant Leadership on Job Performance through Employee Empowerment and the Dimensions of Organizational Commitment Pulung Adi Nugroho; Unggul Kustiawan
Journal of General Education and Humanities Vol. 5 No. 2 (2026): April
Publisher : MASI Mandiri Edukasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58421/gehu.v5i2.1043

Employee performance in educational institutions is frequently associated with leadership style, empowerment practices, and organizational commitment; however, comprehensive empirical models integrating these variables, particularly within private school contexts, remain underexplored. This study aims to analyze the influence of servant leadership on employee empowerment, examine the effect of empowerment on the three dimensions of organizational commitment (affective, normative, and continuance), assess their impact on job performance, and test the moderating role of perceived supervisor support. A quantitative research design was employed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). Data were collected from 161 private school teachers in Tangerang through purposive sampling and analyzed using SmartPLS 4. Measurement validity and reliability were confirmed prior to hypothesis testing, and structural relationships were evaluated through bootstrapping procedures. The findings indicate that servant leadership significantly enhances employee empowerment, and empowerment positively influences affective, normative, and continuance commitment. Among these dimensions, only affective commitment has a significant positive effect on job performance, whereas normative and continuance commitment do not. Furthermore, perceived supervisor support does not moderate the relationship between employee empowerment and the three commitment dimensions. The results highlight the pivotal role of empowerment and emotional attachment in driving teacher performance and underscore servant leadership as a strategic mechanism for strengthening empowerment in educational organizations.

Co-Authors Abadi, Ferryal Abdul Haeba Ramli Adelia, Nida Aditya Pratama Agustin Vilianni Amatullah, Nida Ana Ana Anandaputri, Elisabet Andre Andre, Andre Andri Kurniawan Anggiat Huminsa FST Anggraheni, Eva Shera Anisah Saniyyah Aprilia, Sekar Apul Tumanggor Arief Budiman Arietra, Intan Pertiwi Noor Arif Darmawan, Nugroho Artana Diva Syabilla Athira Shafa Berliana Avilla, Bobby Sulthan Bagus Caesar Sukmayuda Butar Butar, Audi Putranto Cahyanti, Ichtiar Melia Cornellius, Josephin Dakaria, Yus damanik, rani Dewi Anggraeni Dhafi Iskandar, Muhammad Dian Anggraini Puspitasari Diana Fajarwati Difka Sabila Rasyad Dimas Angga Negoro Dimas Angga Negoro Dimas Negoro Dimas Negoro Dwi Handoko Edi Hamdi Edi Hamdi Edi Hamdi Edi Hamdi Endang Ruswanti Fachmi Firzandi Prima Fariz, Nur Feliks Setia Wau Fersi Tase Fetiana Pristianti Fitrianto, Hendry Gunawan, Ery Gunawan, Wawan Iwan Hannak, Nasriyatul Harahap, Sri Bintang Pamungkas Hariani Widyastuti Hesti Wulandari Hilmy, Muhammad Reza Holby Boy Martua Manurung Ika Baskara Ilham Baihaqi Baharsyah Imelda Citra Anggraini Indah Erlinda Ade Kisworo Indra Gunawan Indradewa, Rian Indriyani Kristin Irhamdani Irhamdani Irhamdani, Irhamdani Joni Hartono Josephin Cornellius Juni, Anasthasia Kristianes Kristianes Kurniawan, Rulli Kusnadi, Deky Laksmi Pandansari Lubis, Rima Octaviani M. Dhafi Iskandar M. Mukhsin Marselinus Martianto, Yudha Hartlanda Masagus Safei Mastupah, Mastupah Meilisa Alvita Meilisa Alvita Mohamad Reza Hilmy Muhamad Nurrohman Muhammad Dhafi Iskandar Muhammad Naufal Khossy Muhammad Rizky Nanda Satria Nasriyatul Hannak Negoro, Dimas Negoro, Dimas Angga Nelci Selan Nisa, Puspita Chairun Nofierni, Nofierni Novie Nurliadi Pratiwi Novika Dwi Anggraini Nur Qinthara Jatnika, Ridhwan Nurul Hakiki Paksi, Yanuar Buana Pasha Pingkaniswari Perdana, Rival Poedji Hartaty Silalahi Pulung Adi Nugroho Rahmawati, Wulan Ramadhan, Muhamad Nur Rahmat Rani V. Damanik Rania, Talitha Regina Deka Sofia Rehabeam Rehabeam Restu Aprilianto Rhian Indradewa Rhian Indradewa Rian Adi Pamungkas Ridwan, Saepul Rina Anindita Riska Amelya Rival Perdana Rojuaniah Rojuaniah Safari, Jen Jen Mohammda Salsabila, Aulia Sandi Setiawan Sani Sansodik Saptiangga Sartono Satriawan, Rayyan Septiani, Jelita Septiyaningsih Septiyaningsih Setiyati, Ritta Sinaga, Hans Salomo Tiberias Sitinjak, Brando Sofyan, Joel Faruk Sudiyono Sudiyono Suhendro Suhendro Sukmo Hadi Nugroho Syina, Ibnu Tantri Yanuar Rahmat Syah Tantri Yanuar Syah Tasya Yultavera Tri Handoko Trisulo Muljopamudji Utami, E. W. Puput Wahyu Vilianni, Agustin Wesly Panjaitan Wulan Rahmawati Yenny Rany

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