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The Effect of Service Quality, Customer Experience, and Customer Satisfaction on Buyback Intention at FEBI Mart Universitas Muhammadiyah Purwokerto Akram, An Nafi Yassar Atha Al; Widayaningtyas, Dian; Hidayah, Arini; Endratno, Hermin
International Journal of Business and Applied Economics Vol. 4 No. 1 (2025): January 2025
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ijbae.v4i1.13438

Abstract

The purpose of this study was to determine the effect of Service Quality, Customer Experience, and Customer Satisfaction on Repurchase Intention. The study was conducted at FEBI Mart which is an entrepreneurship laboratory under the Faculty of Economics and Business, Muhammadiyah University of Purwokerto. The population in this study were 1684 active FEB students. With the number of samples selected by the researcher as many as 100 respondents, this study was quantitative. The data collection technique used the Slovin formula with an error of 10%. The data collection technique used a questionnaire with a measurement scale of the instrument using the SPSS Version 26 linear scale. The results showed that Service Quality, Customer Experience, and Customer Satisfaction had a positive effect on Repurchase Intention. The higher the quality of service provided, the higher the customer satisfaction will be. Customers who feel satisfied are more likely to be more loyal and have the intention to buy back.
The Influence of Communication, Work Ethic, Work Motivation, and Organizational Culture on the Work Effectiveness of Java Heritage Hotel Purwokerto Employees Antika, Rindi Fitri; Widhiandono, Hengky; Rachmawati, Erny; Endratno, Hermin
Asian Journal of Management Analytics Vol. 4 No. 1 (2025): January 2025
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ajma.v4i1.13267

Abstract

This study aims to analyze the influence of Communication, Work Ethic, Work Motivation, and Organizational Culture on the effectiveness of the work of Java Heritage Hotel Purwokerto employees and to find out which is more dominant and affects the effectiveness of work. The research sample was 110 Java Heritage Hotel Purwokerto employees using a quota sampling technique. The results showed that communication, work ethic, and motivation significantly affected work effectiveness. Conversely, organizational culture has no effect in the negative direction on work effectiveness. These findings provide valuable insights for hospitality industry leaders. And emphasize to employees the importance of optimizing work effectiveness through communication, work ethic, work motivation. Organizational culture needs to be improved.
HOSPITAL NURSE TURNOVER INTENTION : THE ROLE OF WORK STRESS AND WORKLOAD WITH JOB SATISFACTION AS MEDIATION Almubarokah, Nudia Bakah; Bagis, Fatmah; Endratno, Hermin; Rahmawati, Ika Yustina
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 8, No 1 (2024): IJEBAR : Vol. 8, Issue 1, March 2024
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v8i1.12502

Abstract

This study examines work stress and workload on nurse turnover intention, including the mediating factor of job satisfaction in type c hospital nurses in Purwokerto. This research was conducted on type c hospital nurses in Purwokerto, as many as 127 respondents out of 185 nurses, between December 2023-January 2024. The sampling technique used was convenience sampling, by setting quotas only as much as possible in each hospital. As a result, 127 respondents were collected from the sampling, including 31 male nurses, and 96 female nurses with a dominant age of 26-30 years. The results of the calculation analysis prove that Job Stress, Workload and Job Satisfaction have a positive but insignificant effect on Turnover Intention. Job Stress has a positive and insignificant effect on Job Satisfaction. Workload has a positive but insignificant effect on turnover intention. Mediation results show that Job Satisfaction cannot mediate the relationship between job stress and workload on turnover intention. The results of this study indicate that excessive stress and burden will reduce satisfaction at work, but cannot significantly reduce turnover intention. Keywords: Work Stress, Workload, Job Satisfaction, Turnover Intention
Antecedents of Job Satisfaction Mediated by Work Motivation Nurmasari, Eldisa Zenita; Endratno, Hermin; Suyoto; Haryanto, Totok
Jurnal Ekonomi dan Bisnis Digital Vol. 3 No. 1 (2024): January 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ministal.v3i1.7395

Abstract

This research aims to determine the antecedents of job satisfaction mediated by work motivation. This research is quantitative using Partial Least Square version 4.0. The sample uses census techniques of 102 respondents. The results of the research individual characteristics and workload have a positive and significant effect on job satisfaction, job characteristics, and organizational culture do not affect job satisfaction, organizational culture has no significant effect on job satisfaction, job characteristics have a positive and significant effect on work motivation, organizational culture positive and significant effect on work motivation, workload has a significant effect on work motivation, work motivation does not affect job satisfaction, individual characteristics, job characteristics, organizational culture, and workload cannot mediate employee work motivation on job satisfaction.
Determinants of Firm Value in Food & Beverage Companies Listed on the IDX in 2019-2022 Fitir Riasi, Fatikhah; Purwidianti, Wida; Handayani, Erna; Endratno, Hermin
Jurnal Ekonomi dan Bisnis Digital Vol. 3 No. 2 (2024): April 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ministal.v3i2.9106

Abstract

This research aims to determine the influence of Profitability, Capital structure, GCG, Firm size, and Firm Age on Firm Value. This research uses quantitative methods with secondary data types, the population are 26 food & beverage companies registered on the IDX in 2019-2022, and a sample size of 83 companies was obtained from purposive sampling techniques with unbalanced panel data. The data processing results using SPSS Statistics 26 show that profitability positively and significantly affects Firm value. Capital Structure, GCG, Firm Size, and Firm Age have no impact on Firm Value.
The Influence of Transformational Leadership, Organizational Culture, and Organizational Commitment on Innovative Work Behavior in Employees of PT. Herba Emas Wahidatama, Purbalingga Regency Gemasari, Agustin Putriyana; Endratno, Hermin; Widhiandono, Hengky; Rahmawati, Ika Yustina
Jurnal Ekonomi dan Bisnis Digital Vol. 3 No. 3 (2024): August 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ministal.v3i3.10647

Abstract

This research aims to determine the influence of Transformational Leadership, Organizational Culture, and Organizational Commitment on Innovative   Work   behavior   at   PT   Herba   Emas Wahidatama. The population in this study was 108 employees of   PT Herba       Emas Wahidatama employees, with a research sample of the entire   population.   This   type   of   research   is   a quantitative  method.  Questionnaires  were distributed in December-January. The primary data is used using the saturated sampling method. Instrument test: reliability test, classic assumption test:   normality   test,   multicollinearity   test,   and heteroscedasticity test. The next tests are the model suitability test, multiple regression analysis, partial t- test, and the determinant coefficient R2 using the SPSS data analysis tool 26. The results of the study that have been obtained show that transformational leadership affects innovative work behavior, organizational culture  does  not  affect  innovative work behavior, and organizational commitment has no effect on innovative work behavior.
The Influence of Financial Inclusion, Financial Literacy, Financial Management, and Financial Technology on MSME Performance Ernawati, Yuniar; Rahmawati, Ika Yustina; Purwidianti, Wida; Endratno, Hermin
Jurnal Ekonomi dan Bisnis Digital Vol. 3 No. 3 (2024): August 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ministal.v3i3.10848

Abstract

This research aims to examine the influence of financial inclusion, financial literacy, financial management, and financial technology on the performance of MSMEs. This research uses a quantitative approach. The sample in this research was 100 MSMEs in Banyumas Regency. Sampling using the method non probability sampling with technique purposive sampling. The data collection technique in this research uses a questionnaire. The data analysis tool used is SPSS 26. The research results show that financial inclusion has no effect on MSME performance, financial literacy has a positive effect on MSME performance, financial management has a positive effect on MSME performance, and financial technology has no effect on the performance of MSMEs.
Pengaruh Work-Life Balance, Beban Kerja, dan Stres Kerja Terhadap Kinerja Karyawan Pada PT. Sinar Tambang Arthalestari Dymas Rhimba Prastita; Hermin Endratno; Akhmad Darmawan; Arini Hidayah
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 6 No. 3 (2025): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v6i3.6828

Abstract

Penelitian ini mengkaji pengaruh Work Life Balance, Beban Kerja, dan Stres Kerja terhadap kinerja karyawan di PT. Sinar Tambang Arthalestari (STAR). Tujuannya adalah menganalisis pengaruh faktor-faktor tersebut dan memberikan wawasan bagi manajemen dalam merumuskan strategi dan kebijakan yang mendukung kesejahteraan karyawan serta meningkatkan kinerja. Metode yang digunakan adalah penelitian kuantitatif dengan data primer, menggunakan teknik simple random sampling. Sampel terdiri dari 83 karyawan dari populasi 475 karyawan, dan analisis dilakukan dengan regresi berganda menggunakan SPSS versi 25. Hasil penelitian menunjukkan bahwa: Work Life Balance berpengaruh positif dan signifikan terhadap kinerja karyawan, di mana keseimbangan yang baik membuat karyawan merasa imbalan sebanding dengan usaha mereka. Beban Kerja berpengaruh negatif dan signifikan terhadap kinerja, karena beban yang dianggap tidak adil dapat menurunkan kinerja. Stres Kerja berpengaruh positif tetapi tidak signifikan, di mana karyawan yang merasa dihargai dan didukung cenderung lebih termotivasi untuk mengatasi stres dan berkinerja optimal.
The Influence of Work Motivation, Work Discipline, Organizational Commitment, and Compensation on Organizational Citizenship Behavior Liana, Siska; Endratno, Hermin; Darmawan, Akhmad; Rahmawati, Ika Yustina
Jurnal Ekonomi dan Bisnis Digital Vol. 4 No. 2 (2025): April 2025
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ministal.v4i2.14353

Abstract

The purpose of this study is to investigate the impact of work motivation, discipline, and organizational Commitment, and Compensation Irganizational Citizenship Behavior. This study employs a quantitative technique.  This study's sample included 103 personnel from Banyumas Regency's Population and Civil Registration Service. Sampling used a saturated sample method (census). This study collected data through the use of a questionnaire. The data was analyzed using SPSS 26.  The results of the investigation revealed that work motivation had a positive and significant effect on OCB, work discipline did not affect OCB, organizational commitment did not affect OCB, and compensation has a favorable and considerable effect on OCB.
Pengaruh Kompetensi, Pengembangan Karir dan Motivasi Kerja Terhadap Kepuasan Kerja Pegawai Perumda Air Minum Tirta Ayu Kabaupaten Tegal Nurmalaya, Abhie Zeni; Endratno, Hermin
Jurnal Ilmiah Mahasiswa Manajemen, Bisnis dan Akuntansi (JIMMBA) Vol. 4 No. 4 (2022): JIMMBA
Publisher : LP3M Universitas Putra Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32639/jimmba.v4i4.132

Abstract

Tujuan penelitian ini adalah untuk mengetahui pengaruh kompetensi, pengembangan karir, dan motivasi kerja terhadap kepuasan kerja pegawai Perumda Air Minum Tirta Ayu Kabupaten Tegal. Variabel independen dalam penelitian ini adalah kompetansi,pengembangan karir dan motivasi kerja. Sedangkan variable dependen adalah kepuasan kerja pegawai. Populasi dalam penelitian ini adalah Pegawai tetap Perumda Air Minum Tirta Ayu Kabupaten Tegal sejumlah 133 pegawi. Teknik pengumpulan data yang digunakan adalah sampling jenuh . Teknik analisis data dalam penelitian ini adalah analisis regresi linier berganda. Berdasarkan hasil penelitian menunjukkan bahwa kompetensi dan motivasi kerja berpengaruh positif dan signifikan terhadap kepuasan kerja pegawi. Sedangkan pengembangan karir berpengaruh positif dan tidak signifikan terhadap kepuasan kerja pegawai
Co-Authors AA Sudharmawan, AA Abhie Zeni Nurmalaya Ade Rusman Afriandika, Ivan Riski Akhmad Darmawan Akhmad Darmawan Akhmad Fauzan Akram, An Nafi Yassar Atha Al Alamsyah, Akbar Alfalisyado Alfalisyado, Alfalisyado Alfandy, Riza Alfato Yusnar Kharimasyah Andrean, Dimas Anis Shofiyani Antika, Rindi Fitri Apriyana, Nurul Arif Johar Taufiq Arini Hidayah, Arini Arofah, Rifka Utami Aryoko, Yudhistira Pradhipta Awaliya, Syifa Ayu, Nok Bagis, Fatmah Bibit Putra Pratama Chalimatus Sa'diyah Dharma Rahardhiansyah, Alldho Dika Wahyu Saputra Dimara Kusuma Hakim Dwi Yunita, Dwi Dymas Rhimba Prastita Erlita, Nicky Nur Ernawati, Yuniar Erny Rachmawati Evanthi, Olivia Dea Fahmi Afrizal Fatmah Bagis Febi Nur Risa Febriana Hidayanti Firliansa, Alek Fitir Riasi, Fatikhah Galih Novagiti Ekarahman Gemasari, Agustin Putriyana Hadi Pramono Handayani, Erna Haryanto, Totok Hengky Widhiandono, M.Si. S.E. Herni Justiana Astuti Herni Justiana Astuti Husein, Gefira Amalia Ika Nurul Azimah Ika Yustina Rahmawati Ina Alfatah Irawan Randikaparsa Justiana Astuti, Herni Kharismasyah, Alfato Yusnar Luna Dintalia Putri Luthfi Arie Widzayanto Mastur Mujib Ikhsani Maulida Nurul Innayah Miftahuddin, Muchammad Agung Muhammad Fuad Muhammad Taufiq Tamam Mulyadi P, Agus Mulyadi Purnawanto, Agus Naelati Tubastuvi Nafiza, Maharani Lulu Nirvananda, Anandita Nita Despri Kartikasari Nur Wakhidah Lulu’ul Jannah Nurazizah, Afifah Nurmalaya, Abhie Zeni Nurmasari, Eldisa Zenita Nurul Hidayah Almubarokah Pangesti, Navrila Aida Praselo, Aldi Pratama, Bibit Putra Pratama, Ikhsan Priyadi, Kaifa Mahardhika Muhammad Purnadi, Purnadi Putri, Luna Dintalia Putri, Mustikaningrum Dewanti Rafif Widianto Rahmawati, Ika Yustina Rahmawati, Putri Galuh Rakhmawati, Fitri Randikaparsa, Irawan Resta, Novia Restu Frida Utami Rijal, Muhammad Azharul Rimellaika, Ardya Risa, Febi Nur Rizka Septiana Putri Rusman, Ade Salmiati, Desi Saputra, Dika Wahyu Saputra, Dwiky Hendra Satria, Muhamad Teguh Wafa Sa’roni, Imam Arief Selamet Eko Budi Santoso Siska Liana Sururiyah, Mar'atun Suyoto Suyoto Suyoto Suyoto Suyoto Syifa Awaliya Talita Richi Stefani Totok Haryanto Tri Septin Muji Rahayu, Tri Septin Trio Nur Wibowo Wida Purwidianti Widayaningtyas, Dian Widyaningtyas, Dian Widzayanto, Luthfi Arie Wildan, Tafrikhul Yustina Rahmawati, Ika Zamakhsyari, Luthfi Zildjian, Raka Zulfikri, Moh. Danar