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All Journal Jurnal Ilmu Manajemen (JIM) Jurnal Sinar Manajemen Jurnal Studi Manajemen dan Bisnis EKONOMIS : Journal of Economics and Business Jurnal Ekonomi Integra IJEBD (International Journal Of Entrepreneurship And Business Development) Media Mahardhika JURNAL PENDIDIKAN TAMBUSAI JURNAL VISIONIDA YUME : Journal of Management JABE (Journal of Applied Business and Economic) Jurnal Akuntansi Bisnis dan Ekonomi (JABE) JPEK (Jurnal Pendidikan Ekonomi dan Kewirausahaan) JIMEK : Jurnal Ilmiah Mahasiswa Ekonomi Jurnal Sekretari Universitas Pamulang International Journal of Economics, Business and Accounting Research (IJEBAR) eCo-Buss Jurnal Ilmiah Edunomika (JIE) International Journal of Economics Development Research (IJEDR) Jurnal EK dan BI Budimas : Jurnal Pengabdian Masyarakat Majalah Ilmiah Dian Ilmu AKTUAL Economics and Digital Business Review DEMAnD International Journal of Business, Law, and Education International Journal of Economics, Management, Business, and Social Science Jurnal Valuasi : Jurnal Ilmiah Ilmu Manajemen dan Kewirausahaan International Journal of Education, Social Studies, And Management (IJESSM) International Journal of Economics, Business, and Entrepreneurship (IJEBE) eCo-Fin Jurnal Manajemen dan Bisnis BUSINESS AND ENTERPREUNERSHIP JOURNAL Jurnal Trisna Riset International Journal of Business and Applied Economics (IJBAE) Journal of Artificial Intelligence and Digital Business Priviet Social Sciences Journal Kalianda Halok Gagas Business and Enterpreneurship Journal (BEJ) Jurnal ASIK: Jurnal Administrasi, Bisnis, Ilmu Manajemen & Kependidikan AMMA : Jurnal Pengabdian Masyarakat Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi Jurnal Ilmiah Ekonomi dan Manajemen Jurnal Administrasi Bisnis Nusantara Jihapenmas International Journal of Economics, Business and Innovation Research J-CEKI
Leonard Adrie Manafe
Sekolah Tinggi Ilmu Ekonomi Mahardhika
Religion Arts Humanities Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Neuroscience Nursing Social Sciences Other

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Pengaruh Word of Mouth, Harga, dan Kualitas Layanan terhadap Kepuasan Pelanggan PT Kluwek Family Trans Surabaya Setyawan, Anang Fanju; Nugroho, Agung Dwi; Manafe, Leonard Adrie
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 3 (2025): Agustus - October
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i3.2822

Abstract

Penelitian ini dilakukan untuk mengkaji pengaruh word of mouth, harga, dan kualitas layanan terhadap kepuasan pelanggan PT Kluwek Family Trans Surabaya sebagai perusahaan jasa penyewaan mobil. Latar belakang kajian ini berangkat dari peran penting kepuasan pelanggan dalam menjaga sekaligus meningkatkan loyalitas pengguna jasa transportasi darat. Metode yang diterapkan adalah pendekatan kuantitatif melalui survei, dengan data diperoleh dari 96 responden yang merupakan pelanggan perusahaan, kemudian dianalisis menggunakan regresi linier berganda. Hasil pengujian menunjukkan bahwa variabel word of mouth memberikan pengaruh negatif dan tidak signifikan terhadap kepuasan pelanggan (t hitung -0,114 < t tabel 1,986; sig. 0,910 > 0,05). Sebaliknya, variabel harga berpengaruh positif dan signifikan (t hitung 3,664 > t tabel; sig. 0,000 < 0,05), demikian pula dengan variabel kualitas layanan (t hitung 4,934 > t tabel; sig. 0,000 < 0,05). Secara simultan, ketiga variabel independen tersebut berpengaruh positif dan signifikan (F hitung 36,234 > F tabel 2,70; sig. 0,000 < 0,05). Sementara itu, uji koefisien determinasi menghasilkan nilai R² sebesar 0,542, yang berarti 54,2% variasi kepuasan pelanggan dapat dijelaskan oleh variabel dalam model, sedangkan 45,8% sisanya dipengaruhi faktor lain di luar penelitian. Berdasarkan hasil ini, dapat disimpulkan bahwa PT Kluwek Family Trans Surabaya perlu terus menjaga kualitas layanan dan menetapkan harga yang sesuai, sekaligus mendorong terbentuknya komunikasi positif antar pelanggan melalui strategi digital marketing, mengingat word of mouth tidak terbukti berpengaruh langsung.
Pengaruh Lingkungan Kerja terhadap Kinerja Karyawan dengan Stres Kerja sebagai Variabel Intervening Amiq, Izzatul; Wardhani, Parwita Setya; Manafe, Leonard Adrie
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 3 (2025): Agustus - October
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i3.2938

Abstract

Tujuan dari penelitian ini adalah untuk mengetahui pengaruh lingkungan kerja terhadap kinerja karyawan dengan stres kerja sebagai variabel intervening di PT. Royal Teknik Gemilang Surabaya. Sampel penelitian ini adalah seluruh karyawan PT. Royal Teknik Gemilang Surabaya yang berjumlah 40 orang. Teknik pengumpulan data yang digunakan yaitu penyebaran kuesioner dan wawancara mendalam sehingga data yang diperoleh lebih representatif dan dapat dianalisis secara menyeluruh. Hipotesis pertama menyatakan bahwa lingkungan kerja dapat berpengaruh terhadap kinerja karyawan, hipotesis kedua menyatakan bahwa lingkungan kerja dapat berpengaruh terhadap stres kerja, hipotesis ketiga menyatakan bahwa stres kerja dapat berpengaruh terhadap kinerja karyawan, dan hipotesis keempat menyatakan bahwa stres kerja dapat memediasi pengaruh lingkungan kerja terhadap kinerja karyawan. Untuk menguji hipotesis tersebut digunakan model analisis struktural dengan pendekatan Partial Least Square (PLS) 4.0. Hasil penelitian ini menunjukkan bahwa lingkungan kerja terbukti memiliki pengaruh positif dan signifikan terhadap kinerja karyawan. Selain itu, lingkungan kerja juga berpengaruh positif dan signifikan terhadap stres kerja. Selanjutnya, stres kerja terbukti memberikan pengaruh positif dan signifikan terhadap kinerja karyawan, serta mampu memediasi hubungan antara lingkungan kerja dengan kinerja karyawan secara positif dan signifikan sehingga memperkuat keterkaitan antarvariabel dalam penelitian ini. Temuan ini menegaskan bahwa pengelolaan lingkungan kerja yang baik akan berkontribusi pada peningkatan kinerja secara berkelanjutan serta mendukung pencapaian tujuan organisasi secara optimal.
IS EMPLOYEE PERFORMANCE INFLUENCED BY DISCIPLINE, MOTIVATION, AND COMPETENCE? A STUDY ON SALON AND BEAUTY EQUIPMENT BUSINESS Manafe, Leonard Adrie; Wahib, Moh; Zebua, Martin; Andriana, Ririn; Erawati, Yourini
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 8 No 1 (2024): IJEBAR : Vol. 8, Issue 1, March 2024
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v8i1.12756

Abstract

The research conducted to know the discipline, motivation and competencies impacted on performance of employee at Evy Beautrec ("EB"). EB is a salon and beauty equipment manufacturer based in Surabaya. The study employed quantitative methods using saturated sampling/all respondents from the population are used as the research sample. The sample size was 33 people who are employees of EB. Data was collected by distributing questionnaires and conducting several interviews with the respondents. The methods used to analyze the data were multiple linear regression, which was processed using SPSS tool. The results of the research are confirmed by t-test calculations, which show that discipline, motivation and competence have a significant impact on EB employees’ performance respectively. Furthermore, the F-test results show that EB employees’ performance simultaneously impacted by discipline, motivation and competence. Of the three independent variables studied, motivation has the greatest effect on EB employees' performance, followed by competence and discipline. Previous findings have shown that still nothing variables that impacts on employees performance, and this phenomenon has attracted the interest of researchers to investigate the performance of EB employees in relation to the impacted by work discipline, motivation and competence.
Enhancing Online Shopping: Factors Influencing Repurchase Intentions Among University Students Manafe, Leonard Adrie; Puspitasari, Fanny Dwi; Fatchurrohman, Mochamad
International Journal of Economics, Business, and Entrepreneurship Vol 8 No 2 (2025): IJEBE July-December 2025
Publisher : FEB - Universitas Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23960/ijebe.v8i2.366

Abstract

This study examines the relationships among perceived ease of use, perceived usefulness, user satisfaction, and repurchase intention among Management students at Mahardhika College of Economics. Employing a quantitative approach supported by structural equation modeling, the analysis reveals that both perceived ease of use and perceived usefulness significantly and positively influence user satisfaction. Furthermore, satisfaction mediates the relationship between usability perceptions and repurchase intention, highlighting its central role in shaping behavioral outcomes. These findings suggest that platform designers should simultaneously enhance interface simplicity and communicate functional value to foster genuine user loyalty. The results provide practical implications for website developers, product managers, and brand strategists aiming to strengthen user engagement in an increasingly competitive digital marketplace. Future research is encouraged to incorporate psychological factors, demographic characteristics, and situational variables to enrich the theoretical understanding of digital consumer behavior and provide a more comprehensive model of online loyalty formation.
Co-Authors Abdul Chamid Adi Siswandono Adiva Abani Putri Afifah Nur Vindiarini Agung Dwi Nugroho, Agung Dwi Agus Wahyudi Ahmad Rizal Alfandi, Safwanuzzaki Aliffiar Hendardi Pramudya Amiq, Izzatul Anam, Chairul Andriana, Ririn Anisa Dita Priutami Anita Kartika Sari Astuti Oktaliana Ayu Muninggar Bambang Sri Wibowo Bayu Purwanto Burhan Stafrezar Chairul Anam, Chairul Chamid, Abdul Chrisatya Ezra Thesaputra Citagita Ramadhini Dea Nofita Setyaningrum Dendy Fazrul Ramadhan Devi Meilina Dhyah Wulansari Diah Ayu Sanggarwati Dimas Yogi Setiawan Effendi, Mochamad Salva Putra Eko Putro Sugiono Emiliana Ring Emmywati Endro Purnomo Erawati, Yourini Erfiyan Wahyu Alrafi Erina Dwi Yanti Erlina, Nanin Eva Noviana Evi Thelia Sari Evi Thelia Sari Fajar Tenovita Sari Fajar Tinovita Sari Fatchurrohman, Mochamad Fatchurrohman, Mochamad Fathur Rohman Femmy Roszalinda Marteza Leo Femmy Roszalinda Matreza Leo Fendo Mustofa Ferdinand Romelus Anigomang Firdaus, Mochamad Daffa Esta Fitra Rizka Yusianti Gloria Imaniar Talahatu Haliza, Siti Nur Hernita Narsi Elda Ika Dana Rahayu Ike Nur Fadlilah Iman Supriadi Ira Dewi Anggraeni Ismawati Ismawati Iswahyudi Pratama Izzatilah, Nuri Jaka Nugraha Kamila, Octavia Nuril Karolus Putra Setiadi Kevin Reynaldi Bagaskara Kori Pramita Kori Pramita Krisna Putra Prayoga Kristanto Abraham Rini Kusuma Adi Rahardjo Kusuma Adi Rahardjo Laksmi Murni Kurniasari Linda Faniasari Lukluk Ilmaknun Marcel Kristiyanto Martin Zebua Masrur, Willy Maulana, Ryan Yudhistira Mayrine Christiyah Nugrahini Mesya Aulia Nurjami Mochamad Fatchurrohman Mochammad Rafy Akbar Moh. Maulana Waqid Kurniawan Muchammad Ali Imron Rosadi Muhammad Zainul Abidin Muslikhun Nanda Abelia Safitri Neny Kurnia Sari Ninik Mega Pratiwi Noneng R Sukatmadiredja Novita Eka Sulistyia Rini Nugroho, Dodit Cahyo Nurul Fitria Nurul Fitria Nur’Syamsiyah, Hidayatul Nuzulul Fatimah Oky Shofinatuz Zainafsiyah Parwita Setya Wardhani Pesiwarissa, Briegel I.J. Pratama, Mochammad Nova Rizqi Ade Pratama, Riza Krisdian Purwanto Purwanto Purwanto, Purwanto Puspitasari, Fanny Dwi Putri Intan Alfiani Putri, Anisa Meliantika Putri, Faradilla Sukmawati Permata Rahardjo, Kusuma Adi Rahayu, Nanda Rahmayanti, Risti Sagita Rega Hilmy Reni Indahsari Rifda Fitrianty SE., MM Rita Erycha Ruvianti, Hanan Salsabila Safaat Safaat Safaat Safaat, Safaat Safa’at Safa’at Salsabil, Putri Shafa Salsabilla Aulia Az Zahrah Setyawan, Anang Fanju Shafa Anjelina Surya Dewi Sharmilee Nanda Shinta Wardatuz Zuhriyah Shobikin, Shobikin Sihombing, Maryto Maretis Sindy Anggun Hariyanti Sofronia Lawinda Nevinra Sri Lestari Sri Lestari Sri Rahayu Sri Wahyuningsih Handayani Steven Paul Tarigan Steven Paul Tarigan Suci Rachmadhani Surya Dewi Purnamasari Syahputra, Alfin Ramadhan Tasya Valery Susanto Tedy Irawan Teguh Herdijanto Titis Tatasari Tito Tilawah Trisna Ayu Anggraini Ummu Salamah Vivi Mega Utami Viviana Sulistya Angraini Wahib, Moh Wahyu Fattahulhidayat Wahyuni Cholifa Sari Wiwik Safitri Wulansari, Christina Yana Ramadhani Yovita Ardeana Yovita Ardeana Yudha Aditya