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All Journal Jurnal Ilmu Manajemen (JIM) Jurnal Sinar Manajemen Jurnal Studi Manajemen dan Bisnis EKONOMIS : Journal of Economics and Business Jurnal Ekonomi Integra IJEBD (International Journal Of Entrepreneurship And Business Development) Media Mahardhika JURNAL PENDIDIKAN TAMBUSAI JURNAL VISIONIDA YUME : Journal of Management JABE (Journal of Applied Business and Economic) Jurnal Akuntansi Bisnis dan Ekonomi (JABE) JPEK (Jurnal Pendidikan Ekonomi dan Kewirausahaan) JIMEK : Jurnal Ilmiah Mahasiswa Ekonomi Jurnal Sekretari Universitas Pamulang International Journal of Economics, Business and Accounting Research (IJEBAR) eCo-Buss Jurnal Ilmiah Edunomika (JIE) International Journal of Economics Development Research (IJEDR) Jurnal EK dan BI Budimas : Jurnal Pengabdian Masyarakat Majalah Ilmiah Dian Ilmu AKTUAL Economics and Digital Business Review Majalah Ilmiah Pelita Ilmu DEMAnD International Journal of Business, Law, and Education Jurnal Ilmiah Wahana Pendidikan International Journal of Economics, Management, Business, and Social Science Jurnal Valuasi : Jurnal Ilmiah Ilmu Manajemen dan Kewirausahaan juremi: jurnal riset ekonomi International Journal of Education, Social Studies, And Management (IJESSM) International Journal of Economics, Business, and Entrepreneurship (IJEBE) eCo-Fin Jurnal Manajemen dan Bisnis BUSINESS AND ENTERPREUNERSHIP JOURNAL Jurnal Trisna Riset International Journal of Business and Applied Economics (IJBAE) Journal of Artificial Intelligence and Digital Business Priviet Social Sciences Journal Kalianda Halok Gagas Indonesian Journal of Multidisciplinary on Social and Technology Business and Enterpreneurship Journal (BEJ) Jurnal ASIK: Jurnal Administrasi, Bisnis, Ilmu Manajemen & Kependidikan AMMA : Jurnal Pengabdian Masyarakat Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi Jurnal Ilmiah Ekonomi dan Manajemen Jurnal Administrasi Bisnis Nusantara Jihapenmas International Journal of Economics, Business and Innovation Research Jurnal Cendekia Ilmiah
Leonard Adrie Manafe
Sekolah Tinggi Ilmu Ekonomi Mahardhika
Religion Arts Humanities Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Neuroscience Nursing Social Sciences Other

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Improving member loyalty through service quality: A case study of Citra Abadi Savings and Loan Cooperative Rahayu, Nanda; Manafe, Leonard Adrie; Nugroho, Dodit Cahyo
Priviet Social Sciences Journal Vol. 5 No. 5 (2025): May 2025
Publisher : Privietlab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55942/pssj.v5i5.433

Abstract

This study aims to analyze the effect of service quality on member satisfaction at the Citra Abadi Savings and Loan Cooperative (KSP). Service quality was assessed using five main elements: tangibles (physical evidence), Reliability, Responsiveness, Assurance, and Empathy. A qualitative approach, specifically a case study, was employed for data collection involving in-depth interviews with cooperative members and direct observation of the service process. Qualitative data analysis employed thematic coding to identify key patterns and insights. The results indicate that each service quality element significantly influences members’ satisfaction. Comfortable physical facilities, reliable services, high responsiveness, transaction security assurance, and empathy in member interactions play crucial roles in fostering member trust and loyalty. Despite the study's focus on a single cooperative, the findings suggest that improvements in facility quality, service reliability, staff responsiveness, transaction transparency, and empathy are essential for strengthening member relationships and enhancing satisfaction. The study also acknowledges limitations such as the focus on a single cooperative, which may limit the generalizability of the results. This study contributes to improving service management in savings and loan cooperatives and provides insights for enhancing their competitiveness in supporting members' welfare and local economies.
An analysis of digital marketing and price sensitivity in driving sales: A case study of Ultra Glue Effendi, Mochamad Salva Putra; Manafe, Leonard Adrie; Nugroho, Dodit Cahyo
Priviet Social Sciences Journal Vol. 5 No. 4 (2025): April 2025
Publisher : Privietlab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55942/pssj.v5i4.438

Abstract

This study examines the role of digital advertising and price in the sales volume of Ultra Glue products in Java, Indonesia. A quantitative approach was applied and data were collected from 50 respondents through a survey. This study evaluates the impact of promotion, price, and sales using multiple regression analysis. The results show that promotion, especially through digital marketing, has a significant impact on sales, which is in line with the literature that recognizes promotional activities as vital in stimulating consumer demand and purchase intention. On the other hand, the impact of price on sales, although positive, is more complex because it is influenced by product quality, overall strategy, and other marketing elements. This study emphasizes the importance of integrated marketing, in which digital promotions are effective, prices are competitive, and products are of good quality to maximize sales. This study also highlights external variables, such as brand loyalty and market competition, to understand consumer behavior in greater depth. We recommend using a blended approach to enrich our understanding of the consumer decision-making process.
THE EFFECT OF COMPENSATION, JOB STRESS AND WORK ENVIRONMENT ON JOB SATISFACTION Nugroho, Dodit Cahyo; Manafe, Leonard Adrie
International Journal of Business, Law, and Education Vol. 4 No. 2 (2023): International Journal of Business, Law, and Education
Publisher : IJBLE Scientific Publications Community Inc.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56442/ijble.v4i2.272

Abstract

Human resources play an important role in the growth and development of a company or organisation. If employees are satisfy with their work, the company can easily develop and compete with other similar companies. The overall objective of this study was to determine the impact of compensation, stress and work environment on job satisfaction. Quantitative method was used for this research. Total sample of 66 respondents Perum Bulog employees. The results of instrument test, classic assumption are valid and reliable. The results of hypothesis testing show that Compensation, Work Stress, Work Environment partially and simultaneously have a significant and positive influence on job satisfaction.  
Enhancing Employee Performance Through Leadership Styles and Supportive Work Environment Rahmayanti, Risti Sagita; Manafe, Leonard Adrie; Nugroho, Agung Dwi
International Journal Of Education, Social Studies, And Management (IJESSM) Vol. 5 No. 2 (2025): The International Journal of Education, Social Studies, and Management (IJESSM)
Publisher : LPPPIPublishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52121/ijessm.v5i2.827

Abstract

This study investigates how leadership patterns and workplace conditions affect staff performance at the Surabaya City Statistics Agency. The researchers chose a qualitative approach with a case study design, combining in-depth interviews, direct observation, and review of official agency documents. Field findings reveal that managers at the Surabaya City Statistics Agency employ two main approaches: transactional and transformational leadership. The transactional method tends to emphasise target achievement and efficiency, often resulting in pressure that disrupts employee well-being. In contrast, transformational leadership motivates and empowers staff, with the impact evident in improved performance in the long term. In terms of physical facilities, the office is adequately equipped, but cramped workspaces and a lack of collaborative areas remain challenges. Nevertheless, close interpersonal relationships and an organisational culture that prioritises data accuracy help boost productivity. The interaction between the two leadership styles and working conditions shows that they influence each other, so their contribution to employee performance cannot be separated. Based on these findings, the study recommends that the leadership of the Surabaya City BPS prioritise transformational leadership and improve the work environment to achieve higher work effectiveness.
Work Happy, Perform Better: The Unseen Connection Between Satisfaction, Commitment, and Success in Public Service Sihombing, Maryto Maretis; Manafe, Leonard Adrie; Chamid, Abdul
International Journal Of Education, Social Studies, And Management (IJESSM) Vol. 5 No. 2 (2025): The International Journal of Education, Social Studies, and Management (IJESSM)
Publisher : LPPPIPublishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52121/ijessm.v5i2.828

Abstract

This study investigates the relationship between job satisfaction, employee commitment, and employee performance at the Surabaya City Statistics Agency (BPS). The researchers applied a qualitative case study methodology, utilising in-depth interviews, field observations, and analysis of official documents to gather data holistically. As information sources, six employees from various units were selected through purposive sampling to ensure that the perspectives obtained covered a diverse spectrum of work. Empirical findings indicate that high job satisfaction built by a friendly work environment and a reward system considered fair directly contributes positively to employees' daily performance. In addition, employee attachment to the institution, particularly the dimension of affective commitment, was also found to encourage better performance. However, this study also noted several obstacles, such as a relatively heavy workload and limited opportunities for career development. Therefore, the researchers recommend that the Surabaya City Statistics Agency formulate balanced policies to optimise employee satisfaction, commitment, and productivity simultaneously. As a result, the findings of this study are not only practical but also enrich theoretical research on human resource management in the public sector.
Pengaruh Pelatihan dan Pengembangan SDM terhadap Kinerja Karyawan J&T Express Haliza, Siti Nur; Safaat, Safaat; Sari, Evi Thelia; Manafe, Leonard Ardie
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 3 (2025): Agustus - October
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i3.2701

Abstract

The purpose of this research is to examine how employee performance at J&T Express Tambaksari District is influenced by training and human resource (HR) development. The quality of human resources (HR) has emerged as an important component in achieving organizational goals in the era of globalization and increasing corporate competition. The population of this study, which uses a quantitative approach, consists of 42 employees of J&T Express. Saturated sampling is the sampling method used. An online survey was used to collect data, and multiple linear regression was used for analysis. The study's findings indicate that although human resource development significantly improves employee performance, training does not have a recognizable effect on it. Moreover, employee performance has a positive impact when training and human resource development are conducted simultaneously. These findings are expected to provide insights for J&T Express management in designing more effective training and development programs to improve employee performance and the company's competitiveness.
Pengaruh Word of Mouth, Harga, dan Kualitas Layanan terhadap Kepuasan Pelanggan PT Kluwek Family Trans Surabaya Setyawan, Anang Fanju; Nugroho, Agung Dwi; Manafe, Leonard Adrie
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 3 (2025): Agustus - October
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i3.2822

Abstract

Penelitian ini dilakukan untuk mengkaji pengaruh word of mouth, harga, dan kualitas layanan terhadap kepuasan pelanggan PT Kluwek Family Trans Surabaya sebagai perusahaan jasa penyewaan mobil. Latar belakang kajian ini berangkat dari peran penting kepuasan pelanggan dalam menjaga sekaligus meningkatkan loyalitas pengguna jasa transportasi darat. Metode yang diterapkan adalah pendekatan kuantitatif melalui survei, dengan data diperoleh dari 96 responden yang merupakan pelanggan perusahaan, kemudian dianalisis menggunakan regresi linier berganda. Hasil pengujian menunjukkan bahwa variabel word of mouth memberikan pengaruh negatif dan tidak signifikan terhadap kepuasan pelanggan (t hitung -0,114 < t tabel 1,986; sig. 0,910 > 0,05). Sebaliknya, variabel harga berpengaruh positif dan signifikan (t hitung 3,664 > t tabel; sig. 0,000 < 0,05), demikian pula dengan variabel kualitas layanan (t hitung 4,934 > t tabel; sig. 0,000 < 0,05). Secara simultan, ketiga variabel independen tersebut berpengaruh positif dan signifikan (F hitung 36,234 > F tabel 2,70; sig. 0,000 < 0,05). Sementara itu, uji koefisien determinasi menghasilkan nilai R² sebesar 0,542, yang berarti 54,2% variasi kepuasan pelanggan dapat dijelaskan oleh variabel dalam model, sedangkan 45,8% sisanya dipengaruhi faktor lain di luar penelitian. Berdasarkan hasil ini, dapat disimpulkan bahwa PT Kluwek Family Trans Surabaya perlu terus menjaga kualitas layanan dan menetapkan harga yang sesuai, sekaligus mendorong terbentuknya komunikasi positif antar pelanggan melalui strategi digital marketing, mengingat word of mouth tidak terbukti berpengaruh langsung.
Pengaruh Lingkungan Kerja terhadap Kinerja Karyawan dengan Stres Kerja sebagai Variabel Intervening Amiq, Izzatul; Wardhani, Parwita Setya; Manafe, Leonard Adrie
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 3 (2025): Agustus - October
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i3.2938

Abstract

Tujuan dari penelitian ini adalah untuk mengetahui pengaruh lingkungan kerja terhadap kinerja karyawan dengan stres kerja sebagai variabel intervening di PT. Royal Teknik Gemilang Surabaya. Sampel penelitian ini adalah seluruh karyawan PT. Royal Teknik Gemilang Surabaya yang berjumlah 40 orang. Teknik pengumpulan data yang digunakan yaitu penyebaran kuesioner dan wawancara mendalam sehingga data yang diperoleh lebih representatif dan dapat dianalisis secara menyeluruh. Hipotesis pertama menyatakan bahwa lingkungan kerja dapat berpengaruh terhadap kinerja karyawan, hipotesis kedua menyatakan bahwa lingkungan kerja dapat berpengaruh terhadap stres kerja, hipotesis ketiga menyatakan bahwa stres kerja dapat berpengaruh terhadap kinerja karyawan, dan hipotesis keempat menyatakan bahwa stres kerja dapat memediasi pengaruh lingkungan kerja terhadap kinerja karyawan. Untuk menguji hipotesis tersebut digunakan model analisis struktural dengan pendekatan Partial Least Square (PLS) 4.0. Hasil penelitian ini menunjukkan bahwa lingkungan kerja terbukti memiliki pengaruh positif dan signifikan terhadap kinerja karyawan. Selain itu, lingkungan kerja juga berpengaruh positif dan signifikan terhadap stres kerja. Selanjutnya, stres kerja terbukti memberikan pengaruh positif dan signifikan terhadap kinerja karyawan, serta mampu memediasi hubungan antara lingkungan kerja dengan kinerja karyawan secara positif dan signifikan sehingga memperkuat keterkaitan antarvariabel dalam penelitian ini. Temuan ini menegaskan bahwa pengelolaan lingkungan kerja yang baik akan berkontribusi pada peningkatan kinerja secara berkelanjutan serta mendukung pencapaian tujuan organisasi secara optimal.
IS EMPLOYEE PERFORMANCE INFLUENCED BY DISCIPLINE, MOTIVATION, AND COMPETENCE? A STUDY ON SALON AND BEAUTY EQUIPMENT BUSINESS Manafe, Leonard Adrie; Wahib, Moh; Zebua, Martin; Andriana, Ririn; Erawati, Yourini
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 8 No 1 (2024): IJEBAR : Vol. 8, Issue 1, March 2024
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v8i1.12756

Abstract

The research conducted to know the discipline, motivation and competencies impacted on performance of employee at Evy Beautrec ("EB"). EB is a salon and beauty equipment manufacturer based in Surabaya. The study employed quantitative methods using saturated sampling/all respondents from the population are used as the research sample. The sample size was 33 people who are employees of EB. Data was collected by distributing questionnaires and conducting several interviews with the respondents. The methods used to analyze the data were multiple linear regression, which was processed using SPSS tool. The results of the research are confirmed by t-test calculations, which show that discipline, motivation and competence have a significant impact on EB employees’ performance respectively. Furthermore, the F-test results show that EB employees’ performance simultaneously impacted by discipline, motivation and competence. Of the three independent variables studied, motivation has the greatest effect on EB employees' performance, followed by competence and discipline. Previous findings have shown that still nothing variables that impacts on employees performance, and this phenomenon has attracted the interest of researchers to investigate the performance of EB employees in relation to the impacted by work discipline, motivation and competence.
Enhancing Online Shopping: Factors Influencing Repurchase Intentions Among University Students Manafe, Leonard Adrie; Puspitasari, Fanny Dwi; Fatchurrohman, Mochamad
International Journal of Economics, Business, and Entrepreneurship Vol 8 No 2 (2025): IJEBE July-December 2025
Publisher : FEB - Universitas Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23960/ijebe.v8i2.366

Abstract

This study examines the relationships among perceived ease of use, perceived usefulness, user satisfaction, and repurchase intention among Management students at Mahardhika College of Economics. Employing a quantitative approach supported by structural equation modeling, the analysis reveals that both perceived ease of use and perceived usefulness significantly and positively influence user satisfaction. Furthermore, satisfaction mediates the relationship between usability perceptions and repurchase intention, highlighting its central role in shaping behavioral outcomes. These findings suggest that platform designers should simultaneously enhance interface simplicity and communicate functional value to foster genuine user loyalty. The results provide practical implications for website developers, product managers, and brand strategists aiming to strengthen user engagement in an increasingly competitive digital marketplace. Future research is encouraged to incorporate psychological factors, demographic characteristics, and situational variables to enrich the theoretical understanding of digital consumer behavior and provide a more comprehensive model of online loyalty formation.
Co-Authors Abdul Chamid Adi Siswandono Adiva Abani Putri Adrian Abror Erzaldi Afifah Nur Vindiarini Agung Dwi Nugroho, Agung Dwi Agus Wahyudi ahmad rizal Akbar, Mochammad Rafy Alfandi, Safwanuzzaki Aliffiar Hendardi Pramudya Alifiansyah Safriansyah Amiq, Izzatul Anam, Chairul Andriana, Ririn Anggraeni, Ira Dewi Anisa Dita Priutami Anita Kartika Sari Astuti Oktaliana Bahrul Dermawan Hariyono Putra Bambang Sri Wibowo Bambang Sriwibowo Burhan Stafrezar Chairul Anam, Chairul Chamid, Abdul Chrisatya Ezra Thesaputra Citagita Ramadhini Dea Nofita Setyaningrum Dendy Fazrul Ramadhan Devi Meilina Dhyah Wulansari Diah Ayu Sanggarwati Disky Rama Mahardika Djaja, Elgin Marchlouisyanto Dodit Cahyo Nugroho Effendi, Mochamad Salva Putra Eko Putro Sugiono Elisabeth, Damarsari Ratnasahara Emiliana Ring Emmywati Endah Puspita Sari Endro Purnomo Erawati, Yourini Erfiyan Wahyu Alrafi Erina Dwi Yanti Erlina, Nanin Eva Noviana Evi Thelia Sari Evi Thelia Sari Fajar Tenovita Sari Fajar Tinovita Sari Faniasari, Linda Fathur Rohman, Fathur Femmy Roszalinda Marteza Leo Femmy Roszalinda Matreza Leo Fendo Mustofa Ferdinand Romelus Anigomang Firdaus, Mochamad Daffa Esta Fitra Rizka Yusianti Freddy Mantovani Gloria Imaniar Talahatu Haliza, Siti Nur Hernita Narsi Elda Hidayatul Nur’Syamsiyah Hilmy, Rega Ika Dana Rahayu Ike Nur Fadlilah Ilham Prasetya Wibowo Iman Supriadi Irawan, Wahyu Purno Irvansyah Oktaviano Ismawati Ismawati Iswahyudi Pratama Izzatilah, Nuri Jaka Nugraha Kamila, Octavia Nuril Karolus Putra Setiadi Kevin Reynaldi Bagaskara Kori Pramita Kori Pramita Krisna Putra Prayoga Kristanto Abraham Rini Kusuma Adi Rahardjo Kusuma Adi Rahardjo Linda Faniasari Lukluk Ilmaknun Mahardika, Disky Rama Marcel Kristiyanto Martin Zebua Masrur, Willy Maulana, Ryan Yudhistira Mayrine Christiyah Nugrahini Mesya Aulia Nurjami Mochamad Fatchurrohman Mochamad Salva Putra Effendi Moh. Maulana Waqid Kurniawan Muchammad Ali Imron Rosadi Muhammad Zainul Abidin Muninggar, Ayu Murni Kurniasari, Laksmi Muslikhun Nanda Rahayu Neny Kurnia Sari Nevinra, Sofronia Lawinda Ninik Mega Pratiwi Noneng R Sukatmadiredja Novita Eka Sulistyia Rini Nugroho, Dodit Cahyo Nurul Fitria Nurul Fitria Nurwanti, Lathifah Aisha Nurwidianti, Alfiatul Chusniah Nurwijayanti Nur’Syamsiyah, Hidayatul Nuzulul Fatimah Parwita Setya Wardhani Parwita Setya Wardhani Pesiwarissa, Briegel I.J. Pratama, Mochammad Nova Rizqi Ade Pratama, Riza Krisdian Purwanto Purwanto Purwanto, Bayu Purwanto, Purwanto Puspitasari, Fanny Dwi Putri Intan Alfiani Putri, Anisa Meliantika Putri, Faradilla Sukmawati Permata Rahardjo, Kusuma Adi Rahayu, Nanda Rahmayanti, Risti Sagita Reni Indahsari Rifda Fitrianty Rita Erycha Rosi, Fathur Ruvianti, Hanan Salsabila Safaat Safaat Safaat Safaat, Safaat Safa’at Safa’at Safitri, Nanda Abelia Safitri, Wiwik Salsabil, Putri Shafa Salsabilla Aulia Az Zahrah SE., MM, Rifda Fitrianty Setiawan, Dimas Yogi Setyawan, Anang Fanju Shafa Anjelina Surya Dewi Sharmilee Nanda Shinta Wardatuz Zuhriyah Shobikin, Shobikin Sihombing, Maryto Maretis Sindy Anggun Hariyanti Sri Lestari Sri Rahayu Sri Wahyuningsih Handayani Sriwibowo, Bambang Steven Paul Tarigan Suci Rachmadhani Surya Dewi Purnamasari Susanti, Lanny Regina Syahputra, Alfin Ramadhan Tarigan, Steven Paul Tasya Valery Susanto Tedy Irawan Teguh Herdijanto Titis Tatasari Tito Tilawah Trisna Ayu Anggraini Vivi Mega Utami Viviana Sulistya Angraini Wahib, Moh Wahjoedi, Tri Wahyu Fattahulhidayat Wahyuni Cholifa Sari Wardani, Devine Paramitha Wulansari, Christina Yana Ramadhani Yovita Ardeana Yovita Ardeana Yudha Aditya Zainafsiyah, Oky Shofinatuz