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Leonard Adrie Manafe

Sekolah Tinggi Ilmu Ekonomi Mahardhika

Author-ID : 2530896

Religion Arts Humanities Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Neuroscience Nursing Social Sciences Other

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Enhancing Employee Performance Through Leadership Styles and Supportive Work Environment Rahmayanti, Risti Sagita; Manafe, Leonard Adrie; Nugroho, Agung Dwi
International Journal Of Education, Social Studies, And Management (IJESSM) Vol. 5 No. 2 (2025): The International Journal of Education, Social Studies, and Management (IJESSM)
Publisher : LPPPIPublishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52121/ijessm.v5i2.827

This study investigates how leadership patterns and workplace conditions affect staff performance at the Surabaya City Statistics Agency. The researchers chose a qualitative approach with a case study design, combining in-depth interviews, direct observation, and review of official agency documents. Field findings reveal that managers at the Surabaya City Statistics Agency employ two main approaches: transactional and transformational leadership. The transactional method tends to emphasise target achievement and efficiency, often resulting in pressure that disrupts employee well-being. In contrast, transformational leadership motivates and empowers staff, with the impact evident in improved performance in the long term. In terms of physical facilities, the office is adequately equipped, but cramped workspaces and a lack of collaborative areas remain challenges. Nevertheless, close interpersonal relationships and an organisational culture that prioritises data accuracy help boost productivity. The interaction between the two leadership styles and working conditions shows that they influence each other, so their contribution to employee performance cannot be separated. Based on these findings, the study recommends that the leadership of the Surabaya City BPS prioritise transformational leadership and improve the work environment to achieve higher work effectiveness.

Work Happy, Perform Better: The Unseen Connection Between Satisfaction, Commitment, and Success in Public Service Sihombing, Maryto Maretis; Manafe, Leonard Adrie; Chamid, Abdul
International Journal Of Education, Social Studies, And Management (IJESSM) Vol. 5 No. 2 (2025): The International Journal of Education, Social Studies, and Management (IJESSM)
Publisher : LPPPIPublishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52121/ijessm.v5i2.828

This study investigates the relationship between job satisfaction, employee commitment, and employee performance at the Surabaya City Statistics Agency (BPS). The researchers applied a qualitative case study methodology, utilising in-depth interviews, field observations, and analysis of official documents to gather data holistically. As information sources, six employees from various units were selected through purposive sampling to ensure that the perspectives obtained covered a diverse spectrum of work. Empirical findings indicate that high job satisfaction built by a friendly work environment and a reward system considered fair directly contributes positively to employees' daily performance. In addition, employee attachment to the institution, particularly the dimension of affective commitment, was also found to encourage better performance. However, this study also noted several obstacles, such as a relatively heavy workload and limited opportunities for career development. Therefore, the researchers recommend that the Surabaya City Statistics Agency formulate balanced policies to optimise employee satisfaction, commitment, and productivity simultaneously. As a result, the findings of this study are not only practical but also enrich theoretical research on human resource management in the public sector.

Pengaruh Pelatihan dan Pengembangan SDM terhadap Kinerja Karyawan J&T Express Haliza, Siti Nur; Safaat, Safaat; Sari, Evi Thelia; Manafe, Leonard Ardie
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 3 (2025): Agustus - October
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i3.2701

The purpose of this research is to examine how employee performance at J&T Express Tambaksari District is influenced by training and human resource (HR) development. The quality of human resources (HR) has emerged as an important component in achieving organizational goals in the era of globalization and increasing corporate competition. The population of this study, which uses a quantitative approach, consists of 42 employees of J&T Express. Saturated sampling is the sampling method used. An online survey was used to collect data, and multiple linear regression was used for analysis. The study's findings indicate that although human resource development significantly improves employee performance, training does not have a recognizable effect on it. Moreover, employee performance has a positive impact when training and human resource development are conducted simultaneously. These findings are expected to provide insights for J&T Express management in designing more effective training and development programs to improve employee performance and the company's competitiveness.

Pengaruh Word of Mouth, Harga, dan Kualitas Layanan terhadap Kepuasan Pelanggan PT Kluwek Family Trans Surabaya Setyawan, Anang Fanju; Nugroho, Agung Dwi; Manafe, Leonard Adrie
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 3 (2025): Agustus - October
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i3.2822

Penelitian ini dilakukan untuk mengkaji pengaruh word of mouth, harga, dan kualitas layanan terhadap kepuasan pelanggan PT Kluwek Family Trans Surabaya sebagai perusahaan jasa penyewaan mobil. Latar belakang kajian ini berangkat dari peran penting kepuasan pelanggan dalam menjaga sekaligus meningkatkan loyalitas pengguna jasa transportasi darat. Metode yang diterapkan adalah pendekatan kuantitatif melalui survei, dengan data diperoleh dari 96 responden yang merupakan pelanggan perusahaan, kemudian dianalisis menggunakan regresi linier berganda. Hasil pengujian menunjukkan bahwa variabel word of mouth memberikan pengaruh negatif dan tidak signifikan terhadap kepuasan pelanggan (t hitung -0,114 < t tabel 1,986; sig. 0,910 > 0,05). Sebaliknya, variabel harga berpengaruh positif dan signifikan (t hitung 3,664 > t tabel; sig. 0,000 < 0,05), demikian pula dengan variabel kualitas layanan (t hitung 4,934 > t tabel; sig. 0,000 < 0,05). Secara simultan, ketiga variabel independen tersebut berpengaruh positif dan signifikan (F hitung 36,234 > F tabel 2,70; sig. 0,000 < 0,05). Sementara itu, uji koefisien determinasi menghasilkan nilai R² sebesar 0,542, yang berarti 54,2% variasi kepuasan pelanggan dapat dijelaskan oleh variabel dalam model, sedangkan 45,8% sisanya dipengaruhi faktor lain di luar penelitian. Berdasarkan hasil ini, dapat disimpulkan bahwa PT Kluwek Family Trans Surabaya perlu terus menjaga kualitas layanan dan menetapkan harga yang sesuai, sekaligus mendorong terbentuknya komunikasi positif antar pelanggan melalui strategi digital marketing, mengingat word of mouth tidak terbukti berpengaruh langsung.

Pengaruh Lingkungan Kerja terhadap Kinerja Karyawan dengan Stres Kerja sebagai Variabel Intervening Amiq, Izzatul; Wardhani, Parwita Setya; Manafe, Leonard Adrie
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 3 (2025): Agustus - October
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i3.2938

Tujuan dari penelitian ini adalah untuk mengetahui pengaruh lingkungan kerja terhadap kinerja karyawan dengan stres kerja sebagai variabel intervening di PT. Royal Teknik Gemilang Surabaya. Sampel penelitian ini adalah seluruh karyawan PT. Royal Teknik Gemilang Surabaya yang berjumlah 40 orang. Teknik pengumpulan data yang digunakan yaitu penyebaran kuesioner dan wawancara mendalam sehingga data yang diperoleh lebih representatif dan dapat dianalisis secara menyeluruh. Hipotesis pertama menyatakan bahwa lingkungan kerja dapat berpengaruh terhadap kinerja karyawan, hipotesis kedua menyatakan bahwa lingkungan kerja dapat berpengaruh terhadap stres kerja, hipotesis ketiga menyatakan bahwa stres kerja dapat berpengaruh terhadap kinerja karyawan, dan hipotesis keempat menyatakan bahwa stres kerja dapat memediasi pengaruh lingkungan kerja terhadap kinerja karyawan. Untuk menguji hipotesis tersebut digunakan model analisis struktural dengan pendekatan Partial Least Square (PLS) 4.0. Hasil penelitian ini menunjukkan bahwa lingkungan kerja terbukti memiliki pengaruh positif dan signifikan terhadap kinerja karyawan. Selain itu, lingkungan kerja juga berpengaruh positif dan signifikan terhadap stres kerja. Selanjutnya, stres kerja terbukti memberikan pengaruh positif dan signifikan terhadap kinerja karyawan, serta mampu memediasi hubungan antara lingkungan kerja dengan kinerja karyawan secara positif dan signifikan sehingga memperkuat keterkaitan antarvariabel dalam penelitian ini. Temuan ini menegaskan bahwa pengelolaan lingkungan kerja yang baik akan berkontribusi pada peningkatan kinerja secara berkelanjutan serta mendukung pencapaian tujuan organisasi secara optimal.

IS EMPLOYEE PERFORMANCE INFLUENCED BY DISCIPLINE, MOTIVATION, AND COMPETENCE? A STUDY ON SALON AND BEAUTY EQUIPMENT BUSINESS Manafe, Leonard Adrie; Wahib, Moh; Zebua, Martin; Andriana, Ririn; Erawati, Yourini
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 8 No 1 (2024): IJEBAR : Vol. 8, Issue 1, March 2024
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v8i1.12756

The research conducted to know the discipline, motivation and competencies impacted on performance of employee at Evy Beautrec ("EB"). EB is a salon and beauty equipment manufacturer based in Surabaya. The study employed quantitative methods using saturated sampling/all respondents from the population are used as the research sample. The sample size was 33 people who are employees of EB. Data was collected by distributing questionnaires and conducting several interviews with the respondents. The methods used to analyze the data were multiple linear regression, which was processed using SPSS tool. The results of the research are confirmed by t-test calculations, which show that discipline, motivation and competence have a significant impact on EB employeesâ€™ performance respectively. Furthermore, the F-test results show that EB employeesâ€™ performance simultaneously impacted by discipline, motivation and competence. Of the three independent variables studied, motivation has the greatest effect on EB employees' performance, followed by competence and discipline. Previous findings have shown that still nothing variables that impacts on employees performance, and this phenomenon has attracted the interest of researchers to investigate the performance of EB employees in relation to the impacted by work discipline, motivation and competence.

Enhancing Online Shopping: Factors Influencing Repurchase Intentions Among University Students Manafe, Leonard Adrie; Puspitasari, Fanny Dwi; Fatchurrohman, Mochamad
International Journal of Economics, Business, and Entrepreneurship Vol 8 No 2 (2025): IJEBE July-December 2025
Publisher : FEB - Universitas Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23960/ijebe.v8i2.366

This study examines the relationships among perceived ease of use, perceived usefulness, user satisfaction, and repurchase intention among Management students at Mahardhika College of Economics. Employing a quantitative approach supported by structural equation modeling, the analysis reveals that both perceived ease of use and perceived usefulness significantly and positively influence user satisfaction. Furthermore, satisfaction mediates the relationship between usability perceptions and repurchase intention, highlighting its central role in shaping behavioral outcomes. These findings suggest that platform designers should simultaneously enhance interface simplicity and communicate functional value to foster genuine user loyalty. The results provide practical implications for website developers, product managers, and brand strategists aiming to strengthen user engagement in an increasingly competitive digital marketplace. Future research is encouraged to incorporate psychological factors, demographic characteristics, and situational variables to enrich the theoretical understanding of digital consumer behavior and provide a more comprehensive model of online loyalty formation.

PENGELOLAAN KEARSIPAN PADA BAGIAN KEUANGAN DI BALAI BAHASA PROVINSI JAWA TIMUR Rohman, Fathur; Manafe, Leonard Adrie
Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi Vol. 2 No. 9 (2024): Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi
Publisher : Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi

Show Abstract | Download Original | Original Source | Check in Google Scholar

Pengelolaan kearsipan adalah mengurusi serta menjaga arsip dan dokumen penting, seperti regulasi, kebijakan, dan catatan terkait dengan aktivitas operasional Balai Bahasa Provinsi Jawa Timur. Tujuan penelitian ini adalah untuk memperdalam tentang pemahaman pengelolaan kearsipan yang lebih dalam dari perspektif para partisipan. Pada penelitian ini artikel yang digunakan dalam metode ini adalah pendekatan kualitatif dengan fokus pada pengumpulan data melalui observasi dan wawancara langsung. Penelitian kualitatif dijelaskan sebagai langkah untuk memperoleh data deskriptif, baik dalam bentuk tulisan maupun lisan, serta melalui pengamatan perilaku individu yang diamati. Penelitian ini mendapatkan pengalaman dalam dunia kerja dan memahami cara kerja sistem di instansi yang berwenang. Peneliti ini memahami proses alur pengelolaan pengarsipan di instansi pemerintah dan memahami pentingnya pengelolaan pengarsipan dalam dunia kerja.

ANALISIS STRATEGI PEMASARAN UNTUK MENINGKATKAN PENJUALAN DI CV SETIA MAKMUR DI SURABAYA Nevinra, Sofronia Lawinda; Manafe, Leonard Adrie
Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi Vol. 2 No. 9 (2024): Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi
Publisher : Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi

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Tujuan dilakukannya studi supaya bisa menganalisa strategi pemasaran guna mempertahankan serta meningkatkan penjualan di CV Setia Makmur Surabaya. Metodologi yang dipakai dalam studi ialah analisa SWOT serta pendekatan deskriptif digunakan sebagai bagian dari metode penelitian kualitatif. Untuk mengetahui strategi yang akan di terapkan dalam pemasaran yang akan digunakan oleh CV. Setia Makmur Surabaya dengan mengoptimalkan setiap kekuatan dan peluang yang ada.

Pengaruh Kualitas Pelayanan dan Kepuasan Pelanggan terhadap Loyalitas Konsumen pada Stand Bunga Pandawa di Kota Sidoarjo Setiawan, Dimas Yogi; Manafe, Leonard Adrie; Chamid, Abdul
Jurnal Pendidikan Tambusai Vol. 8 No. 2 (2024)
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai, Riau, Indonesia

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Dalam banyak kegiatan pemasaran termasuk bisnis tanaman atau bunga, kepuasan pelanggan adalah faktor penting bagi keberhasilan bisnis tersebut dan memiliki kemungkinan untuk mempengaruhi loyalitas konsumen di masa depan. Penelitian ini bertujuan untuk mencari tahu pengaruh kualitas pelayanan dan kepuasan pelanggan terhadap loyalitas konsumen pada Stand Bunga Pandawa. Metode yang digunakan adalah kuantitatif dengan melakukan pengumpulan data melalui kuesioner kepada konsumen Stand Bunga Pandawa. Sampel penelitian sejumlah 60 responden. Analisis regresi linear berganda menunjukkan pengaruh signifikan dari kualitas pelayanan dan kepuasan pelanggan loyalitas konsumen pada Stand Bunga Pandawa. Proses pengujian data pada penelitian ini menggunakan SPSS versi 23. Implikasi praktis dari penelitian ini adalah pentingnya memberikan pelayanan yang baik dan kepuasan yang baik kepada konsumen agar dapat meningkatkan loyalitas konsumen.

Co-Authors Abdul Chamid Adi Siswandono Adiva Abani Putri Adrian Abror Erzaldi Afifah Nur Vindiarini Agung Dwi Nugroho, Agung Dwi Agus Wahyudi Agustinus Samuel Wijaya ahmad rizal Akbar, Mochammad Rafy Alfandi, Safwanuzzaki Alfiatul Chusniah Nurwidianti Aliffiar Hendardi Pramudya Alifiansyah Safriansyah Amiq, Izzatul Anam, Chairul Andriana, Ririn Anggraeni, Ira Dewi Anisa Dita Priutami Anita Kartika Sari Astuti Oktaliana Bahrul Dermawan Hariyono Putra Bambang Sri Wibowo Bambang Sriwibowo Briegel I.J. Pesiwarissa Burhan Stafrezar Chairul Anam, Chairul Chamid, Abdul Chrisatya Ezra Thesaputra Citagita Ramadhini Dea Nofita Setyaningrum Dendy Fazrul Ramadhan Devi Meilina Dhyah Wulansari Diah Ayu Sanggarwati Disky Rama Mahardika Djaja, Elgin Marchlouisyanto Dodit Cahyo Nugroho Dodit Cahyo Nugroho Effendi, Mochamad Salva Putra Eko Putro Sugiono Elisabeth, Damarsari Ratnasahara Emiliana Ring Emmywati Emmywati Endah Puspita Sari Endro Purnomo Erawati, Yourini Erfiyan Wahyu Alrafi Erina Dwi Yanti Erlina, Nanin Eva Noviana Evi Thelia Sari Evi Thelia Sari Fajar Tenovita Sari Fajar Tinovita Sari Faniasari, Linda Fathur Rohman, Fathur Fathur Rosi Feldiaz Pranata Femmy Roszalinda Marteza Leo Femmy Roszalinda Matreza Leo Fendo Mustofa Ferdinand Romelus Anigomang Firdaus, Mochamad Daffa Esta Fitra Rizka Yusianti Freddy Mantovani Gloria Imaniar Talahatu Haliza, Siti Nur Hanan Salsabila Ruvianti Hernita Narsi Elda Hidayatul Nur’Syamsiyah Hilmy, Rega Ika Dana Rahayu Ike Nur Fadlilah Ilham Prasetya Wibowo Iman Supriadi Ismawati Ismawati Iswahyudi Pratama Izzatilah, Nuri Jaka Nugraha Kamila, Octavia Nuril Karolus Putra Setiadi Kevin Reynaldi Bagaskara Kori Pramita Kori Pramita Krisna Putra Prayoga Kristanto Abraham Rini Kusuma Adi Rahardjo Kusuma Adi Rahardjo Lanny Regina Susanti Lathifah Aisha Nurwanti Linda Faniasari Lukluk Ilmaknun Mahardika, Disky Rama Marcel Kristiyanto Martin Zebua Masrur, Willy Maulana, Ryan Yudhistira Mayrine Christiyah Nugrahini Mesya Aulia Nurjami Mochamad Fatchurrohman Mochamad Salva Putra Effendi Moh Wahib Moh. Maulana Waqid Kurniawan Muchammad Ali Imron Rosadi Muhammad Zainul Abidin Muninggar, Ayu Murni Kurniasari, Laksmi Muslikhun Nanda Rahayu Neny Kurnia Sari Nevinra, Sofronia Lawinda Ninik Mega Pratiwi Noneng R Sukatmadiredja Novita Eka Sulistyia Rini Nugroho, Dodit Cahyo Nurul Fitria Nurul Fitria Nurwijayanti Nur’Syamsiyah, Hidayatul Nuzulul Fatimah Parwita Setya Wardhani Parwita Setya Wardhani Pratama, Mochammad Nova Rizqi Ade Purwanto Purwanto Purwanto, Bayu Purwanto, Purwanto Puspitasari, Fanny Dwi Putri Intan Alfiani Putri, Anisa Meliantika Putri, Faradilla Sukmawati Permata Rahardjo, Kusuma Adi Rahayu, Nanda Rahmayanti, Risti Sagita Reni Indahsari RIRIN ANDRIANA Rita Erycha Riza Krisdian Pratama Safaat Safaat Safaat Safaat, Safaat Safa’at Safa’at Safitri, Nanda Abelia Safitri, Wiwik Salsabil, Putri Shafa Salsabilla Aulia Az Zahrah SE., MM, Rifda Fitrianty Setiawan, Dimas Yogi Setyawan, Anang Fanju Shafa Anjelina Surya Dewi Sharmilee Nanda Shinta Wardatuz Zuhriyah Shobikin, Shobikin Sihombing, Maryto Maretis Sindy Anggun Hariyanti Sri Lestari Sri Rahayu Sri Wahyuningsih Handayani Sriwibowo, Bambang Steven Paul Tarigan Suci Rachmadhani Surya Dewi Purnamasari Syahputra, Alfin Ramadhan Tarigan, Steven Paul Tasya Valery Susanto Tedy Irawan Teguh Herdijanto Titis Tatasari Tito Tilawah Tri Wahjoedi Trisna Ayu Anggraini Vivi Mega Utami Viviana Sulistya Angraini Wahib, Moh Wahjoedi, Tri Wahyu Fattahulhidayat Wahyu Purno Irawan Wahyu Purno Irawan Wahyuni Cholifa Sari Wardani, Devine Paramitha Wulansari, Christina Yana Ramadhani Yovita Ardeana Yovita Ardeana Yudha Aditya Zainafsiyah, Oky Shofinatuz

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