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All Journal GEMA TEKNOLOGI Jurnal Administrasi Bisnis Ilmu Administrasi Publik Journal of Public Policy and Management Review JUPIIS: Jurnal Pendidikan Ilmu-ilmu Sosial The Indonesian Journal of Planning and Development Gema Publica : Jurnal Manajemen dan Kebijakan Publik JIPAGS (Journal of Indonesian Public Administration and Governance Studies) Jurnal Administrasi Publik : Public Administration Journal Syntax Literate: Jurnal Ilmiah Indonesia Ganaya: Jurnal Ilmu Sosial dan Humaniora Jurnal Sains Sosio Humaniora JAKP (Jurnal Administrasi dan Kebijakan Publik) Journal of Education, Humaniora and Social Sciences (JEHSS) Jurnal Litbang Sukowati : Media Penelitian dan Pengembangan Jurnal Ilmiah Pendidikan Citra Bakti PERSPEKTIF Amalee: Indonesian Journal of Community Research & Engagement Civil Service : Jurnal Kebijakan dan Manajemen PNS Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Ilmu Administrasi Negara ASIAN (Asosiasi Ilmuwan Administrasi Negara) International Journal of Social Science and Religion (IJSSR) Jurnal Ilmiah Abdi Mas TPB Unram Dialogue: Jurnal Ilmu Administrasi Publik International Journal of Social Science Interdisciplinary Social Studies International Journal of Educational Review, Law And Social Sciences (IJERLAS) Jurnal Pengabdian Vokasi Indonesian Governance Journal (Kajian Politik-Pemerintahan) Jurnal Keamanan Nasional Adpebi International Journal of Multidisciplinary Sciences WINDRADI: Jurnal Pengabdian Masyarakat Jurnal Ilmiah Pendidikan Citra Bakti
Ida Hayu Dwimawanti
Departemen Administrasi Publik, FISIP, Universitas Diponegoro, Sekolah Vokasi, Universitas Diponegoro
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Public Health Social Sciences Transportation Other

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Kualitas Pelayanan Surat Ijin Mengemudi (SIM) pada Masa Pandemi Covid-19 di Polrestabes Semarang Didi Dewantoro; Kismartini Kismartini; Ida Hayu Dwimawanti
PERSPEKTIF Vol. 11 No. 4 (2022): PERSPEKTIF, October
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/perspektif.v11i4.6380

Abstract

During the Covid 19 pandemic, driver’s license or SIM services at the Semarang Polrestabes Satpas Unit Office were limited, with the aim of avoiding crowds and interactions in order to prevent the spread of the Covid 19 virus. Service time for SIM test participants was limited, service officers were limited, as was the number of people taking SIM test participants. restrictions are made. This affects the quality of service to the people who take the SIM test participants. This study aims to investigate the quality of service for a driver's license (SIM) during the Covid-19 pandemic at the Semarang Police Station. The results showed that the quality of service provided by Polrestabes Semarang did not meet the expectations of the community because the calculated quality value (Q) had a result of less than (≤) 1. The obstacle faced was the need for priority on completeness in the context of health protocols that were still lacking both officers and the public. service users, lack of cleanliness of infrastructure and service officers who are still lacking. The solution when viewed from Quadrant A of the Cartesian diagram of the Servqual model, the attributes of community needs that are the main priority and must be improved are the condition of clean bathrooms, neat appearance of officers by implementing health protocols, officers paying more attention to users, especially during the pandemic to maintain distance and keep 50% capacity; the price of the appropriate SIM product, the ease of payment, the guarantee comes first if there is an error on the officer, the solution is given in experiencing public complaints about SIM services. And the solution that can be given is to complete the Covid-19 pandemic attribute equipment including symbols marking social distancing, providing handwashing and soap in several corners of the service room, as well as being disciplined in using masks by officers and also providing masks for people who come without wearing masks, completing the list of available services,  increasing the knowledge of officers regarding SIM services provided to answer all forms of community questions, and making it easier for all people to get services without discrimination.
Kualitas Pelayanan Publik dalam Pengurusan Akta Pencatatan Sipil pada Dinas Kependudukan dan Pencatatan Sipil Kota Tegal Agrin Pram Setyaji; Ida Hayu Dwimawanti; Harsono
INDONESIAN GOVERNANCE JOURNAL : KAJIAN POLITIK-PEMERINTAHAN Vol 5 No 2 (2022)
Publisher : Universitas Pancasakti Tegal

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (273.916 KB) | DOI: 10.24905/igj.5.2.2022.142-149

Abstract

Pelayanan Publik merupakan penyelenggara pemerintahan untuk memenuhi kebutuhan masyarakat melalui birokrasi pelayanan publik. Penilaian pelaksanaan pelayanan publik oleh Kementerian Pendayagunaan Aparatur Negara dan Reformasi Birokrasi serta hasil Survei Kepuasan Masyarakat (SKM) tahun 2020 menunjukkan bahwa Disdukcapil Kota Tegal tidak optimal. maka dari itu, penelitian akan mencoba melihat lebih dalam, bagaimana kualitas pelayanan publik di Dinas Kependudukan dan Pencatatan Sipil Kota Tegal, teruatama pada pengurusan Akta dengan beberapa indikator di atas. Metode yang digunakan dalam penelitian ini adalah pendekatan kualitatif dengan metode analisis deskriptif, Teknik pengumpulan data Dalam penelitian ini melalui wawancara terstruktur dan tidak terstruktur dilakukan. Hasil menunjukkan, bahwah pelayanan public dari beberapa indikator yang ada masih sangat lemah, dan menghadapai banyak kendala. Butuh peningkayan baik dalam tata Kelola dan SDM pada kedinasan.
Analysis of Service Quality of Indonesian Workers Placement and Protection Service Center Semarang in Placement of Indonesian Migrant Workers Tissa Silvia; Budi Puspo Priyadi; Ida Hayu Dwimawanti
Jurnal Administrasi Publik (Public Administration Journal) Vol. 10 No. 1 (2020): Jurnal Administrasi Publik (Public Administration Journal), June
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jap.v10i1.2987

Abstract

The Indonesian Workers Placement and Protection Service Center Semarang is the Indonesian Workers Placement and Protection Service Center which houses Indonesian labor services in the Central Java Province. The problem of the rise of illegal migrant workers, the processing of documents which still requires a long time, the high placement of Indonesian workers in the informal sector and the still high complaints of Indonesian workers in the Semarang Indonesian Placement and Protection Workforce Service Center show that there are still many problems with migrant workers. This study aims to identify the service quality of the Semarang Indonesian Workers Placement and Protection Service Center provided to Indonesian workers. This type of research is qualitative research. Data collection techniques used through interviews, observation and documentation. Sources of data used through primary and secondary data. The results of this study are the responsiveness dimension of the Indonesian Workers Placement and Protection Service Center can realize the pre-departure process in an average of one month, the insurance dimension is still a problem related to service convenience, tangibles dimension has been effectively seen from the competency test facilities and the final debriefing, the empathy dimension needs a little improvement on the acceptance of service input, the reability dimension is quite good with the certainty of costs but an evaluation of HR related needs.
EFEKTIVITAS BLU UPTD TRANS SEMARANG DALAM PENERAPAN CASHLESS PADA BRT TRANS SEMARANG Irvinne Alma Dhita; Ida Hayu Dwimawanti; Tri Yuniningsih
Journal of Public Policy and Management Review Vol 12, No 1: Januari 2023
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v12i1.37376

Abstract

BLU UPTD Trans Semarang has implemented non-cash or cashless payments since 2017. Since the enactment of this payment system, it is known that non-cash income that enters BLU UPTD Trans Semarang is no more than 11.05% of 100% as expected. Therefore, BLU UPTD Trans Semarang in organizing cashless payments needs to be analyzed further to assess the effectiveness of this organization. This study uses Duncan's theory to answer research problems with indicators of goal attainment, integration, and adaptation which aim to analyze the effectiveness of BLU UPTD Trans Semarang in implementing cashless at BRT Trans Semarang and to analyze factors that influence the organization, researchers use the Steers theory, namely organizational characteristics, environmental characteristics, worker characteristics and management policies and practices. In this study the research method used is descriptive qualitative. The results showed that BLU UPTD Trans Semarang in achieving goals, integration and adaptation had not fully run optimally. Factors that support BLU UPTD Trans Semarang in implementing cashless BRT Trans Semarang are organizational characteristics and management policies and practices. As for the factors that hinder BLU UPTD Trans Semarang in implementing cashless at BRT Trans Semarang are environmental characteristics and worker characteristics. The recommendations that can be given by researchers are that BLU UPTD Trans Semarang conducts socialization that is more communicative and can reach all groups and add wifi facilities to each BRT Trans Semarang fleet in order to get a more stable signal quality
ANALISIS KEBIJAKAN PENGELOLAAN SAMPAH DI KABUPATEN BANYUMAS Farih Rizqi Putranto; Tri Yuniningsih; Ida Hayu Dwimawanti
Journal of Public Policy and Management Review Vol 12, No 1: Januari 2023
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v12i1.37204

Abstract

Policies are always attached to every state life. A good policy is one that is able to solve problems carefully, including in waste management policies. The more the human population, the greater the amount of waste produced and if it cannot be managed properly, the problems will be more complex. The waste management policy in Banyumas Regency has yet to find a concrete solution to the waste problem both from the generation and follow-up problems. This research is an analysis of waste management policies in Banyumas Regency with the aim of analyzing and recommending policy alternatives. This research uses a qualitative descriptive method with snowball sampling technique in determining informants with the key informant being the Head of the Banyumas Regency Environmental Service. The theory used is the theory of policy analysis from Bardach (in Tumanggor, 2018), namely finding problem formulations, determining goals and objectives, identifying policy parameters, seeking policy alternatives, assessing policy alternatives, and recommending policies. The selected policy parameters in determining the assessment of alternative policies use Patton Sawicky's criteria (in Yuniningsih, 2015), namely technical feasibility, economic and financial capability, political feasibility, and administrative capability. Adequate TPST, lack of community commitment, and failure of waste management policies to meet targets. This study recommends that the Government of Banyumas Regency conduct outreach to the community regarding source-based waste management and recommends that the policy needed is the development of hangars and TPST at the sub-district level as a source-based waste management method.
Analysis of the Service Performance of a Driving License at the Traffic Unit of West Kutai Resort Police Gede Pasek Muliadnyana; Hardi Warsono; Ida Hayu Dwimawanti
Jurnal Administrasi Publik (Public Administration Journal) Vol. 11 No. 1 (2021): Jurnal Administrasi Publik (Public Administration Journal), June
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jap.v10i1.2885

Abstract

Driving license services in West Kutai were carried out by the Driving License Administration Service Unit. Based on the final report of Kutai Barat Police in 2016, it was noted that the issuance target was not achieved and the issuance of driving licenses decreased from 45,423 issued in 2015 to 36,086 SIMs issued in 2016. The objective of this study was to analyze the service performance of driving licenses at the Traffic Police. Kutai Barat and its supporting factors, inhibiting factors and efforts to improve its performance. Service performance was seen through service performance indicators of productivity, responsiveness, responsibility and accountability. The supporting and inhibiting factors were seen through human resources, organizational culture and community views. Meanwhile, efforts to improve were seen through efforts to increase work and plan for work improvement activities. The research method used was descriptive qualitative. The results indicates that the performance of the Traffic Unit of West Kutai Police was good, the supporting factors for the performance were organizational culture and community views, while the inhibiting factor was human resources.
Performance Analysis of Regional Civil Service Agency of The Rembang District Natalia Kusuma Dewi; Hardi Warsono; Ida Hayu Dwimawanti
Jurnal Ilmiah Ilmu Administrasi Publik Vol 10, No 2 (2020)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jiap.v10i2.15475

Abstract

Performance measurement of a public organization has been an issue in recent years. The State Apparatus has become a pioneer in the success of development to achieve justice and welfare of society. . Negative issues regarding professionalism, especially in the quality and performance aspects of ASN, need to be responded positively by conducting an evaluation. The public generally views that the problem of ASN professionalism can be seen from the lack of integrity, low competence, slow performance, and many disciplinary violations. The Rembang Regency Regional Personnel Agency has carried out a performance appraisal with reference to the Rembang Regency Regional Personnel Agency Performance Agreement in 2019. The assessment provides an overview of the successes and failures in achieving the resulting goals and targets, then categorizing performance (positioning) according to the level of performance achievement. The results of the performance achievement show that the average performance achievement of the Rembang Regency Regional Personnel Agency in 2019 is 90.98%. Coordinate with the Central Government regarding the activities to be implemented so that they can meet the targets for implementing these activities.
Management of Distribution Programs "Non Cash Food Aid" in Rembang District Melly Anggraeni; Hardi Warsono; Ida Hayu Dwimawanti
Jurnal Ilmiah Ilmu Administrasi Publik Vol 10, No 2 (2020)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jiap.v10i2.15474

Abstract

In the context of poverty reduction, the Government mandates the distribution of Non-Cash Food Assistance. Non-Cash Food Aid, hereinafter abbreviated as BPNT, is a policy of the Central Government in the form of food social assistance in the form of non-cash given to Beneficiary Families (KPM) every month through electronic accounts and is only used to buy food in E-warong in collaboration with banks. In BPNT distribution management in Rembang Regency, the planning aspect begins with the data collection and validation of population data, with the aim of channeling BPNT on target. Organizing is done in coordination between the Ministry of Social Affairs, Social Services, Women's Empowerment and Family Planning District. Rembang, BNI, and e-warong agents in each district. The implementation was carried out in stages, by distributing non-cash assistance of Rp 110,000.00 per family. Supervision is carried out in coordination with BNI, because the distribution system uses electronic money. The obstacle faced is that there are still residents who are eligible for assistance, but have not been distributed by BPNT. So in the future there needs to be up to date data validation. In the future, the distribution will be more on target.
Pengaruh Kepuasan Kerja Dan Komitmen Organisasional Terhadap Turnover Intention Pegawai BPK Khakim, Imron; Warsono, Hardi; Dwimawanti, Ida Hayu
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : CV. Ridwan Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (460.955 KB) | DOI: 10.36418/syntax-literate.v5i10.1681

Abstract

Tujuan penelitian ini adalah untuk menganalisis pengaruh komitmen organisasional dan kepuasan kerja terhadap turnover intention. Responden penelitian ini sebanyak 331 pegawai BPK yang diambil dengan cara random sampling. Pengumpulan data dilakukan dengan membagikan kuesioner. Data dianalisis dengan metode regresi linear berganda. Hasil penelitian menunjukkan bahwa komitmen organisasional dan kepuasan kerja baik secara langsung maupun secara bersama berpengaruh negatif terhadap turnover intention
KUALITAS PELAYANAN KESEHATAN DI PUSKESMAS TLOGOSARI KULON KECAMATAN PEDURUNGAN (STUDI KASUS PADA BAGIAN FARMASI) Akhmad Syarif Hidayatullah; Ida Hayu Dwimawanti; Tri Yuniningsih
Journal of Public Policy and Management Review Vol 12, No 2: April 2023
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v12i2.38496

Abstract

Service quality is one measure to assess public services. Pharmaceutical services at the puskesmas are an integral part of the implementation of health efforts, which play an important role in improving the quality of health services for the community. However, in the process of implementing health services at the Pharmacy Section of the Tlogosari Kulon Health Center, Pedurungan District, it has not gone well. This study uses a descriptive research method with a qualitative approach. The purpose of this study was to analyze the quality of health services at the Pharmacy Section of the Tlogosari Kulon Health Center, Pedurungan District and the inhibiting factors. The theory used by researchers is the theory of service quality according to Zeithaml, Parasuraman, and Berry. The results of the study revealed that the quality of health services at the Pharmacy Section of the Tlogosari Kulon Health Center, Pedurungan District, had not run optimally. As for the inhibiting factors that influence such as awareness factors, factor systems of rules or procedures, factor of service facilities. Researchers recommend developing and updating service facilities and infrastructure in order to encourage good health services at the Pharmacy Section of the Tlogosari Kulon Health Center, Pedurungan District
Co-Authors Abyan Iqra Pradana Adhisti Tiara Imansari Aditya Kusumawardana Afrizal, Teuku Agrin Pram Setyaji Agus Purwanto AGUS PURWANTO Agus Setyawan Ahmad Putra Utama Akhmad Syarif Hidayatullah Akis Kusumaningsih, Akis Aldy Zulian Saputra Alfina Handayani Alif Fajar Sidiq Aliffianti Bhara Timor Aloysius Rengga Aloysius Rengga Alya Farah Fadhilah Ana Nur Rohmatin Andamari, Ika Mustika Ane Rupaiedah Anggun Yusti Indarsari Anjarini, Annisa Kurnia Aprilina Kartika Sari Arief Rahmat Obisadik, Arief Rahmat Arkhan Subari Armediana Sukmarwati Armila Ernisa Zulfa Asih Widi Lestari Asngari, Rahma Nur Wahidahtun Asri Nurdiana, Asri Asri Sekar Septanti Aufarul Marom Aufarul Marom Ayu Ansyari Triana B Budiyono Benny Agus Pribadi Budi Puspo Budi Puspo Priyadi Budiono Budiono Budiyono Budiyono Dewi Rostyaningsih Dian Kusuma Hastin Didi Dewantoro Didi Hadiyanto Reinaldi Dimas Anugrah Dwi Saputra Dina Nurwira Endarsari Diyan Valentina Putri Sarani Dwi Handayani Dyah Lituhayu Dyah Lituhayu Elok Prihatin Endang Larasati Endang Larasati Endang Larasati Endang Larasati Setianingsih Endang Larasati Setianingsih Endang Larasati Setianingsih, Endang Larasati Erna Puji Lestari Erni Irawati Fania Anindita Farhah Millati Camalia Farih Rizqi Putranto Fathurrahman, Hanif Muhammad Fika Rachmawati Fitranto, Mochamad Rizki Florentine Wening Pramesti Frita Ayu Pebriani Gede Pasek Muliadnyana Genta Paradise Purba Gilby, Maulvi Ahmad Gutri Widiastuti Hardi Warsono Hardi Warsono, Hardi Warsono Harsono Hartuti Purnaweni Helani Asie Heny Kusumayanti Herawati, Augustin Rina Herbasuki Nurcahyanto Herlambang Dwi Anggara Hesti Lestari Ika Puji Rahayu Iman Setiono Imawan, Satria Aji Irkham Nugroho Putro Irvinne Alma Dhita Junjung Sahala Tua Manik Khakim, Imron Khesia Khesia Kismartini Kismartini Kismartini Kismartini Kurniani Wismaningsih Kwarta, Helmi Lelyana Dwi Jayani Lina Fitriyanti Lita Listyoningrum Lourensia Utari Kusumawardani Luluk Fauziah, Luluk Margaretha Suryaningsih Margaretha Suryaningsih Maryam Masyhurah Melly Anggraeni Moch. Mustam Muhamad Dwi Septiawan Muhamad Fauzul Adhim, Muhamad Fauzul Muhammad Ajie Wibowo Muhammad Arif Hidayatullah Muhammad Arif Hidayatullah Muhammad, Juang Abdi Mushaffa Faiz Akmal Nadia Jamali Nadina, Anisa Putri Natalia Kusuma Dewi Natalia Kusuma Dewi Nico Putra Triwibowo Niken Nur Fitriani Nina Widowati Nirmala, Renata Jati Nurul Pudiastutiningtyas Pamaria Hendri Pandu Pradipta Pangi Pangi Panji Gedhe Prabawa Pramono, Aditya Priyadi, Budi Puspo Purwanto Purwanto, Agus Choirul Putri Rosiana Dewi, R. Slamet Santoso Rahayu Rahayu Rahman, Rafa’ Fazlur Reflay Ade Sagita Reifandi Yusuf Pratama Reny Yesiana Retno Novita Sari Retno Sunu Astuti Rihandoyo Rihandoyo Rihandoyo Rihandoyo Riska Aidina Pristiria Riska Febriastuti Riska Wirawan Riski Era Mardika Rizal Mustakim Rizka Amalia Robby Indra Lukman Robby, Uchaimid Biridlo’I RR. Ella Evrita Hestiandari Saharuddin Saharuddin Saputra, Feri Lintang Septi Anjani Putri Dwika Setyadi, Rakhmad Simanjuntak, Sri Yunita simson tondo Sipa, Hermenegildo Slamet Santoso Sri Suwitri Sri Suwitri Sri Suwitri Sri Yunita Simanjuntak Sudarsono, Faizaldi Ichsan Sujarwanto Dwiatmoko Sulistio Diliwanto Binsasi Susi Sulandari T., Vencensius Dimas Talia Atikah Teguh Yuwono Teuku Afrizal Tissa Silvia Titik Djumiarti Titik Djumiarti Tri Yuniningsih Triyuniningsih, Triyuniningsih Tyas Ayu Puspitaningrum Uchaimid Biridlo'i Robby Udin, Mahrudin Victor Manuel Neno VIRGIAWAN, SENNA Vita Paramita Vivi Anggraini Subu Wahyuningsih Wahyuningsih Windyandari, Aulia Windyandari Wiwid Fitriani Yoga Restu Nur Roqim Yousy Fernanda Ayu Albela Yudanto, Yusuf Arya Yuniarsih, Sy. Eka Yuniningsih Yuniningsih Yusim, Adi Kurniawan Zaenal Hidayat Zainal Hidayat Zakiyya, Ifwanda Mar’atuz Zirgantara, Ikhsan Zulfaidah Aryani