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Strategy for Increasing Consumer Satisfaction of Hospital Services Using Importance-Performance Analysis (IPA) Approach Utami, Sri Pangesti; Maarif, M. Syamsul; Simanjuntak, Megawati
Jurnal Aplikasi Bisnis dan Manajemen Vol. 8 No. 2 (2022): JABM Vol. 8 No. 2, Mei 2022
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.8.2.383

Abstract

The Covid 19 Pandemic further sharpened hospital competition that required the improvement of customers satisfaction. The purpose of this study was to analyze the level of satisfaction, the difference in service satisfaction between BPJS and Non-BPJS patients, and to formulate a strategy to improve patient satisfaction. The research used quantitative descriptive using an online survey and Focus Group Discussion (FGD). The number of respondents was 764, including 248 BPJS and 516 Non-BPJS respondents. The variables used in this study consist of reliability, responsiveness, assurance, empathy, and physical evidence. Data analysis used Customer Satisfaction Index (CSI), independent t-test, and Importance-Performance Analysis (IPA). The Customer Satisfaction Index (CSI) is 80.39% (BPJS 80.35% and Non-BPJS 80.40%), meaning patient satisfaction toward UMMI Bogor Hospital belongs to satisfy. There was no significant difference in the level of satisfaction of Non-BPJS patients and BPJS patients. The attributes that belonged to the main priority in repairs is the waiting time of polyclinic services, the timely presence of doctors in polyclinics, the friendliness and decency of pharmacy officers, the comfort of the waiting room, the cleanliness of the waiting room, and the neatness of building facilities, the safety of the hospital environment, the availability of medical devices, and the ease of complaining. Keywords: customer satisfaction index, importance-performance analysis, non-BPJS, satisfaction, social security organizing agency (BPJS)
The Role of E-Marketing Mix, Influencer, and Followers Engagement Toward Product Purchasing Decisions Sugiarto, Indra; Simanjuntak, Megawati; Hasanah, Nur
Jurnal Aplikasi Bisnis dan Manajemen Vol. 8 No. 3 (2022): JABM Vol. 8 No. 3, September 2022
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.8.3.677

Abstract

Instagram is prevalent in today's digital society, so it is increasingly used as a business marketing media. This research was conducted to explain the internal role of marketers represented by influencers, interaction activities on social media characterized by engagement, and the digital marketing mix approach. The design of this study was a quantitative and cross-sectional study to analyze various variables in the study. The sample was determined using purposive sampling method with 320 respondents participated in this study. Google Form was used to collect data which then analyzed descriptively using Structural Equation Modeling (SEM). This research concluded that influencers significantly affect engagement and purchasing decisions. Moreover, convenience and engagement have a significant effect on purchasing decisions. However, cost has no significant effect on purchasing decisions. Therefore, THE influencer should focus on producing content consistently attractive that is needed by their target market; maintaining convenience, especially in terms of availability, security, and speed in the purchasing process; and periodically measure the engagement rate (ER) as an evaluation material while conveying digital marketing. Influencers also need to keep their attention on social media to improve product purchasing decisions in the future. Keywords: convenience, engagement, influencer, purchasing decision
Program Beasiswa dan Peningkatan Kinerja Dampak Kepemimpinan, Kontribusi Sosial dan Ekonomi Alumni LPDP Gufron, R Ery Bunyamin; Simanjuntak, Megawati; Novianti, Tanti
Jurnal Aplikasi Bisnis dan Manajemen Vol. 8 No. 3 (2022): JABM Vol. 8 No. 3, September 2022
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.8.3.926

Abstract

The Indonesia Endowment Funds for Education (LPDP) has an important role in supporting the government's vision to create superior human resources for advanced Indonesia through the provision of scholarship programs. However, so far, LPDP has not measured the impact (output) generated by the alumni of the scholarship recipients. This study further aims to analyze how the LPDP scholarship program can affect the improvement of leadership aspects and social and economic contributions of the recipients. This study involved a sample of 388 LPDP scholarship recipients both from within and outside the country, who were selected through the stratified random sampling method. The collected data was then analyzed using PLS-SEM (Partial Square Least-Structural Equation Modeling) analysis. The results of the study show that the scholarship program is able to positively and significantly improve aspects of the leadership, social and economic contributions of alumni who are recipients of the LPDP scholarship program. Thus, the LPDP institution can increase the output generated from its alumni by optimizing the scholarship program through evaluation of the debriefing preparation program (PK), the establishment of empowerment and talent pooling programs, as well as increasing the intensity of cooperation (synergy) between LPDP recipient alumni organizations. Keywords: alumni, scholarship,impact, LPDP, SEM PLS
The The Influence of Self-Sufficiency, Information Seeking, and Knowledge Towards Smart Purchasing Behavior in Indonesia Azzara, Rana Chyntia; Simanjuntak, Megawati; Retnaningsih; Yandri
Jurnal Aplikasi Bisnis dan Manajemen Vol. 9 No. 1 (2023): JABM, Vol. 9 No. 1, Januari 2023
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.9.1.12

Abstract

Smart purchasing behavior is a bright act of a consumer in deciding to use a product. Several studies show that consumer needs and desires contribute to purchasing behavior. This study aimed to analyze the influences of self-sufficiency, information seeking, and knowledge on smart purchasing behavior in Indonesia. There were 2100 married or working respondents with an age range of 17-60 years from which several data were generated, including self-sufficiency, information seeking, knowledge, and smart purchasing behavior. Data analysis applied Structural Equation Modelling using LISREL 8.7. The findings showed that self-sufficiency significantly influenced information seeking. Moreover, a significant positive correlation was evident between information-seeking, knowledge, and smart purchasing behavior. Governments and consumer protection institutions need to increase the quantity and quality of socialization to improve the perspective of consumer knowledge and smart purchasing behavior. Keywords: information seeking, knowledge, self-sufficiency, smart purchasing behavior, SEM
Pengaruh Promosi, Literasi Keuangan dan Persepsi Risiko Terhadap Minat Menabung Emas Bank Syariah ABC Melalui Kesadaran Merek: The Influence of Promotion, Financial Literacy and Perceived Risk on The Saving Intention of Gold Saving Product in Bank Syariah ABC Through Brand Awareness Mediation Handaru Wulan, Asvianti; Simanjuntak, Megawati; Taryana, Asep
Jurnal Aplikasi Bisnis dan Manajemen Vol. 10 No. 2 (2024): JABM, Vol. 10 No. 2, Mei 2024
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.10.2.645

Abstract

Background: Gold savings products are unique products from sharia banking which have significant growth potential in Indonesia as seen from the increase in gold sales over the last 3 years. Based on previous research stated that promotion, financial literacy and risk perception are the factors that influence customers' saving intention in investment and services product in banking but there isn't any yet study examine the influence of those factors on gold savings products in sharia banking.Purpose: This study aims to analyze the influence of promotion, financial literacy and risk perception on the saving intention of gold savings product of Bank Sharia ABC both directly and through the mediation of brand awareness. Design/methodology/approach: This study uses the SEM-PLS (Structural Equation Modelling Partial Least Square) analysis method with a sample of 206 (two hundred and six) respondent which are customers of savings accounts who do not yet have a gold savings account at Bank Syariah ABCFindings/Result: This study show that promotion variable has a positive and significant influence on brand awareness of gold saving product. Meanwhile, promotion does not have a significant positive influence on the saving intention of gold saving product. Promotion has a positive and significant influence on the saving intention of gold saving product indirectly through the mediation of brand awareness variables (full mediation). As for the financial literacy, the variable has a positive and significant influence on brand awareness and the saving intention of gold saving product. The financial literacy variable also has a positive and significant influence on the saving intention of gold saving product indirectly through the mediation of brand awareness (partial mediation). Conclusion: The study also concluded that risk perception variable has a positive and significant influence on brand awareness of gold saving product. Meanwhile, risk perception does not have a significant positive influence on the saving intention of gold saving product. Risk perception variable has a positive and significant influence on the saving intention of gold saving product indirectly through the mediation of brand awareness variables (full mediation). The brand awareness variable has a positive and significant influence on the saving intention of gold saving product. So that, it can be said that if the brand awareness of customers is increase, the saving intention of gold saving product also increase.Originality/value (State of the art): Several previous studies have examined the influence of promotion, financial literacy and risk perceptions on the saving intention in investment and services product in banking, but there isn't any yet has specifically examined the influence of those factors on gold savings products in sharia banking. This study examine the influence of promotion, financial literacy and risk perceptions on the saving intention of gold saving product in sharia banking both directly and through the mediation of brand awareness. Keywords: brand awareness, financial literacy, promotion, risk perception, saving intention
A Comprehensive Analysis: Perception, Innovativeness, and Intention of Consumers As Determinant Factors of Mobile Banking Usage Behavior Kirana, Leo Candra; Simanjuntak, Megawati; Zulbainarni, Nimmi
Jurnal Aplikasi Bisnis dan Manajemen Vol. 10 No. 2 (2024): JABM, Vol. 10 No. 2, Mei 2024
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.10.2.520

Abstract

Background: The average increase in mobile banking users in Indonesia in the last five years has reached 135.3% per year. The wide diversity of users forms diverse user preferences and intentions, which is a crucial thing for banks to consider. Purpose: The objective of this study is to determine the determinant factors of mobile banking usage behavior using quantitative research and structural equation modeling.Design/methodology/approach: The population of this study is users who have not maximized the use of Bank XYZ mobile banking and used a random sampling technique using the Slovin technique to determine the research sample.Findings/Result: This research contributes to the understanding of consumer behavior concerning technology-based bank products, specifically mobile banking. Findings indicate that PU, PEoU, PR, PC, and personal innovativeness are crucial factors in maximizing mobile banking adoption. This study provides practical strategies for banks, particularly Bank XYZ, to develop policies that enhance these factors, ultimately encouraging mobile banking utilization by improving application design and service quality.Conclusion: This study found significant relationships between all the relationship variables tested which between PU, PEoU, PR and PC to behavioral intention to use mobile banking; and personal innovativeness and behavioral intention to use mobile banking to mobile banking usage behavior.Originality/value (State of the art): This research uses the Technology Acceptance Model (TAM) theory with the addition of PR and PC. Keywords: behavioral intention, digital transaction, mobile banking, perception of customer, usage behavior
ANALISIS DAN STRATEGI MENINGKATKAN KEPUASAN MAHASISWA IPB TERHADAP PENYELENGGARAAN AKADEMIK Retnaningsih, Retnaningsih; Simanjuntak, Megawati; Khairati, Amalia
Jurnal Ilmu Keluarga dan Konsumen Vol. 2 No. 1 (2009): Jurnal Ilmu Keluarga dan Konsumen
Publisher : Department of Family and Consumer Sciences, Faculty of Human Ecology, IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (155.362 KB) | DOI: 10.24156/jikk.2009.2.1.64

Abstract

Consumer is the determinant factor for the quality of services. Students as the one of stakeholders of Bogor Agricultural University (IPB) needed to be given the best services. The aimed of this research were to analyze students satisfaction on academic performance in Bogor Agricultural University (IPB) as well as the strategy to improve students satisfaction. The design of this research was cross sectional study, which carried out in IPB campus, Darmaga-Bogor, West Java for six months since September 2006 to February 2007. Number of samples were 600 students. The result showed that the atributs which needed to be improve in input stage were curriculum appropriateness with the expected competency and system information of incoming students by IPB and department. Meanwhile, on process stage the main priorities to be improved were the appropriateness of material lecture with current condition, the examples used to explain the lecture material, method of delivering lecture material orally, audio-visual equipment, teacher’s effort to make learning process lively, the ease of students to write down and understanding the lecture material, the implementation of learning process evaluation, administrative services in preparation class, teachers and students interaction, grade announcement, last assignment preparation including field study, last assignment administration, passing letter process in faculty, the convenience and cleanness of class, the appropriateness of number tools with number of students in laboratory, field work facility, references collection and the ease of references searching in library, last assignment and middle assignment scheduling, transcript of semester emerging, and also administration services. Whereas in output stage, decision making ability and planning implementation became main priority.
TINGKAT KEPUASAN KELUARGA BERPENDAPATAN RENDAH TERHADAP SUMBERDAYA YANG DIMILIKI Kusumo, Rani Andriani Budi; Simanjuntak, Megawati
Jurnal Ilmu Keluarga dan Konsumen Vol. 2 No. 2 (2009): Jurnal Ilmu Keluarga dan Konsumen
Publisher : Department of Family and Consumer Sciences, Faculty of Human Ecology, IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (172.574 KB) | DOI: 10.24156/jikk.2009.2.2.122

Abstract

Family function as a system is very urged by what to be the aims of life and ownership of resources. Family’s aims can be reached when resources available. Satisfaction level on family’s resources ownership is influenced by family’s values. The aimed of this research were to identify the ownership of resources of low income family and to analyze the satisfaction level on resources ownership by low income family. This research was a cross sectional study in thirty poor families that lived in urban area. In low income family, resources ownership (especially physical resources) is limited. Average of income per capita per month was Rp 78.492,00. Income was used only for daily food consumption, just enough "to eat" and not considering family nutrient requirement aspects. Because of this economy limitedness, many families had childrens who dropped out school. In general, physical resources that owned by family can only fulfil half of samples’ expectation, while non physical resources factor in general can fulfil samples’ expectation. Samples’s age correlated positively with the satisfaction level, while education correlated negatively with satisfaction level. Family income not correlated with samples satisfaction level. Satisfaction was influenced by how the families managed the income to fulfill daily needs.
POLA PENGELUARAN, PERSEPSI, DAN KEPUASAN KELUARGA TERHADAP PERUBAHAN PENGGUNAAN ENERGI DARI MINYAK TANAH KE LPG Simanjuntak, Megawati; Kusumo, Rani Andriani Budi; Nasarullah, Mohamammad
Jurnal Ilmu Keluarga dan Konsumen Vol. 2 No. 2 (2009): Jurnal Ilmu Keluarga dan Konsumen
Publisher : Department of Family and Consumer Sciences, Faculty of Human Ecology, IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (156.275 KB) | DOI: 10.24156/jikk.2009.2.2.164

Abstract

The objectives of this research were to analyze the expenses pattern, perception, and satisfaction level of families among fuel conversion. This research was conducted in two villages, namely Cikarawang Village and Situ Gede Village, District of Bogor on October 2008. Total sample were 30 households consisted of fifteen samples in each village that chosen purposively. The average of expenses of families per month for buying fuel, after the fuel conversion program had been conducted tend to decreased from IDR 96.500,00 per month to IDR 58.800,00 per month after the program or saved the family expenses for IDR 37.700,00 per month. Most of respondents stated agreed that conversion program could decreased the family expenses. The gas gave more advantage compared to kerosene, accepted gas as replacement of kerosene, and there was no force in conducting the conversion program. The satisfaction level showed that, respondents felt saver using kerosene and viewed from the cost to buy fuel, few respondents felt heavy for the gas price. Otherwise, the using of LPG was felt more efisien in time, cleaner, and more practice than kerosene.
KARAKTERISTIK DEMOGRAFI, SOSIAL, DAN EKONOMI KELUARGA PENERIMA PROGRAM KELUARGA HARAPAN (PKH) Simanjuntak, Megawati
Jurnal Ilmu Keluarga dan Konsumen Vol. 3 No. 2 (2010): Jurnal Ilmu Keluarga dan Konsumen
Publisher : Department of Family and Consumer Sciences, Faculty of Human Ecology, IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (192.169 KB) | DOI: 10.24156/jikk.2010.3.2.101

Abstract

Cash Conditional Transfer (PKH) is one of government's efforts to reduce poverty and improve the quality of human resources in poor communities through the provision of conditional subsidies. The purpose of this study were to identify characteristics of demographic, social, and economic of PKH families recipients and to analyze the differences of economic characteristics between pre and during families get PKH funds. This study applied a combination of cross-sectional and retrospective designs. Data collection located in eight villages in Dramaga District, Bogor Regency from March to December 2009. The sample was the wife from the families who received PKH as many as 150 people determined randomly by systematic methods. Statistical analyses were descriptive and paired t-test. Characteristics of demographic, social and economics of samples concluded from this study were the largest percentage of families ranged from five to six family member from nuclear families, as well as head of family and wife age ranged from 30 to 49 years. Their education levels were only up to primary school with head of family worked as laborers, while most wives did not work. Most family heads and wives both literacy in reading and writing Latin alphabet. Family total revenue increased significantly 1.3 fold during received PKH fund. Categories poverty did not change for the families who received PKH, but the ownership of electronic devices increased. Head of family has the largest and significant contribution to the total revenue of the family. The average expenditure per month for food and non-food respectively 70,1% and 29,9%. Significant increase for debt nearly twice as families received PKH fund. Ability to pay debt with assets owned, increased by obtaining PKH fund.
Co-Authors A'yuni, Aufa Hayya Qurrota Abdul Hakim Aditya Nugraha Adiwinata, Novie Nostalgia Adriansyah Agus Maulana Ajeng Nugrahaning Dewanti Akmalia, Laely Rahmawati Alexander Joseph Ibnu Wibowo Alla Asmara Alsyah, Aurelia Vania Am, M. Ro’is Amalia Khairati Ambar Susan Rosifa Amelia, Reggina Amir Fikri Ammi Salamah Ananda Khairana Andhika Safaat Andini , Putri Fildzah Andini, Putri Fildzah Andre Fachrun Ramadhan Andreas Samudro Anggi Mayang Sari Ani Ruwani, Ani Anna Maria Tri Anggraini Annisa Ikhwanus Annisa Nisrina Insyiroh Annisa, Reni Anton Nugroho Aprilia, Nurazizah Arthur, Kevin Michael Asep Taryana Ayu Arba Zaman Ayu Marlika Leni Putri, Ayu Marlika Leni Azizah, Sheila Nur Azzara, Rana Chyntia Baehaqi Bagus Sartono Baihaqi, Ihsan Banafie, Syahfira Berti Kumalasari Berti Kumalasari Budi Suharjo Budiarti, Raden Rara Arifah Mulyo Chandra, Nirmala Eka Deni Surya Kencana Devi Rahmawati Dewantara, Muhammad Mardi Dewi, Santi Utami Diah Krisnatuti Diana Hartatin, Diana Dwi Hastuti Eko Ruddy Cahyadi Elfiyani, Sisca Elnora, Farisa Dwi Emy Rosiana Euis Sunarti Eva Z Yusuf Eva Z Yusuf Fadhillah, Muhammad Daffa Yafie Fakhira, Nisrina Nur Famila, Shanina Rosa Fandi Yanuar Rahman Farirahma, Alneta Maira Fazli, Muhammad Hafiz Febrian, Defni Fibria Mustikarini, Fibria Fitri , Ismaul Fitri Lutfiani Fitri, Aisyah Zulsa Fulan Sri Utami, Fulan Sri Gilar Cahya Nirmaya, Gilar Cahya Gina Fithria Gita Fahmi Lestari Goranda, Iqra Rizky Gufron, R Ery Bunyamin Hafizh Akbar Hamimi, Ulfa Khairunnisa Handaru Wulan, Asvianti Hanggrita, Elvindia Puja Hanum Fauziah Ramadhanti Hanum Rachmawati Nur Hartoyo Hartoyo Hayati Hayati Hayati Hendri Tanjung Henny Rochany Heny Kuswanti Suwarsinah Heppy Setiawati Herien Puspitawati Heti Mulyati Hilaliyah, Bulan Hutajulu, Virna Keryn Patricia Iffa Afia Amin Kitabi Imam Teguh Saptono Imam Teguh Saptono Indah Sukmawati Indri Nurfitriani Ine Rahmatin Intan Ika Putri Heryani Iqra, Iqra Rizky Goranda Irma Awwaliyah Irni Rahmayani Johan Istiqlaliyah Muflikati Istiqlaliyah Muflikhati Jinan , Ariana Amany Khanifa Fajria Kirana, Leo Candra Kirbrandoko Kirbrandoko Lathifah , Safira Afwa Latifatul Hayati Lia Shafira Arlianty Lilik Noor Yuliati Lutfi Sri Legowo Utami m, Istiqlaliyah M. Syamsul Maarif Machfud Machfud Mahanani , Raditya Kasih Mahanani, Raditya Kasih Martha, Elsyahra Rieskiza Maulidina, Avia Mayong Ajiwinanto Melly Latifah Moh. Djemdjem Djamaludin Mohamad Djemdjem Djamaludin Mohamad Fazli Sabri Mohamammad Nasarullah Monika Yuliantin Muhammad Mardi Dewantara Muhammad, Larastyan Yang Bogaan Mukhamad Najib Nafila, Nidya Luthfi Nandike Ayudiah Poeteri Nani, Irvan Neneng Nurul Sopiah, Neneng Nurul Nimmi Zulbainarni Ninuk , Purnaningsih Noor Yuliati, Lilik Novita Kamaruddin Novsa Fakhira Nur Hasanah Nur Rochimah Nurazizah Aprilia Nurbidari, Indri Nurdewi Azizah Safitri Nurfadillah, Mursidah Oktriyanto Oktriyanto, Oktriyanto Olivia Sabrina, Olivia Palowa , Nur Luthfiah Pang Asngari Pang S Asngari Pang S Asngari Pangestu, Frishe Maulidiannisa Panji Septiaji Panji Septiaji Pelitaputri, Salsabila Azka Perangin-Angin, Fini Anjela Poeteri, Nandike Ayudiah Popong Nurhayati Prabowo Tjitropranoto Prakoso , Yuda Surya Pramesty, Dinta Windyaning Pratiwi Ismayanti, Pratiwi Pratiwi, Ismayani Priliadita Hidayanti Pujianti, Ajeng Pujowati, Penny Putra, Occa Adeta Bima Putri, Aisyah Puspita Putri, Marietta Krisnaya Nandika Putri, Pranadya Tania Qalbi , Mutia Ainil Qisthy Nur Fathia Rahayu, Ismie Leona Rahma Indina Harbani Rahmawati, Laeli Rahmi Parhati Rahmi, Fauzia Ramos, Ivan Rani Andriani Budi Kusumo Rejeki, Bintang Restu Resty Anugrah Kusmarini Restystika Dianeswari Retnaningsih Retnaningsih Retnaningsih Rico J. Artanto Risda Rizkillah, Risda Riska Rahma Eka Putri Ristya Primadi Rita Nurmalina Rizal Edy Halim Rohimatul Janah Rossalia, Deasy Rumbiati, Rumbiati Ryan Tegar Pamungkas Sadewa , Novandi Aldi Safari , Arif Safari, Arief Saleh, Andika Januar Salsabila, Farhah Azizah Samosir, Miracle Samuel Saniyya, Raisha Ulfa Sarifudin sarifudin, Sarifudin Shahirah, Ilfia Sifa Nabila Azzahra Siska Ayu Tiara Dewi Siska Nurhalisa Siti Aisyah Siti Editha Raisa Sitompul, Firdaus Marihot Slamet Riyadi Sofyan Sjaf Sonya Dwi Rachmawati Sonya Dwi RachmawatiI Sri Anna Marliyati Sri Harijati Sri Rezki Utami Sugiarto, Indra Surya, Mulyana Susanti, Vonny Syaprudin, R. Syarifa , Rizka Syarifa Nadhrah Mustamin Syarifa, Rizka Syifa Salsabila Sylvianti Angraini Tanti Novianti Tegar Graha Adiwiguna Tiffani Dias Anggraeni Tin Herawati Ujang Sumarwan Utami, Sri Pangesti Venti Sanditya Septiana, Venti Sanditya Vonny Susanti Wahpiyudin , Cep Abdul Baasith Wahpiyudin, Cep Abdul Baasith Wandani, Dwi Wulandari, Mas Siti Rifani Yandri Yudha Heryawan Asnawi Yulina Eva Riany Yurita Yurita Yusuf, Eva Z Zaky , Abdullatif Zefanya, Harita Julie Zikri, Zikri Zulfa Maulida Nadzir Zuliyanti Shabrina