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The Relationship between Patient Comfort and Service Satisfaction in Primary Accredited Health Centers in Lubuklinggau City Jeannita Sri Agustini Purba; M. Zulkarnain; Misnaniarti Misnaniarti
Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences Vol 4, No 4 (2021): Budapest International Research and Critics Institute November
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v4i4.3164

Abstract

Health services at Community Health Centers include outpatient services in the form of observation, diagnosis, treatment, and other activities, and inpatient services, which include observation, treatment, diagnosis, treatment, and other medical services where patients are treated for a minimum of 1 day. The purpose of this study was to analyze the relationship between patient comfort and service satisfaction in primary accredited community health centers. This study is an analytic observational study with a cross-sectional design. The population in this study is outpatients at the primary accreditation health center. The sample size in this study was 40 respondents, with consecutive sampling taken based on order of arrival until the sample was fulfilled for the study. The results of the study showed that comfort was not good at (65.0%) and satisfaction was poor at 47.5%, and the results of statistical tests obtained showed that there was a significant relationship between comfort and patient satisfaction in health services (0.006 <0.05). Based on the results above, it can be concluded that there is a relationship between comfort and service quality. It is recommended that the management at an accredited health center optimize communication skills in services related to health services, including communication and interaction with the client.
The Relationship between the Support Factor from SME Actors and the Officer Support regarding the Acceptance of the Importance of Distribution Permits for Pempek SMEs in Palembang City Yarnis Yarnis; Misnaniarti Misnaniarti; Yuanita Windusari
Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences Vol 5, No 1 (2022): Budapest International Research and Critics Institute February
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i1.3955

Abstract

There are still many food products that do not have a P-IRT or a food production permit for household industries. This is influenced by the lack of knowledge of the procedure for obtaining a P-IRT certificate by industry players. The purpose of this study was to analyze the relationship between knowledge and acceptance of the importance of distribution permits for Pempek SMEs in Palembang City. This research method uses descriptive-analytic through cross-sectional design. The population in this study is Pempek SMEs. The sampling technique is a total sampling of 30 business actors. The results of the study showed that as many as (60.0%) received distribution permits from business actors, and the results of the analysis showed that there was a relationship between business actors' support and the acceptance of the importance of distribution permits for Pempek SMEs in Palembang City (p = 0.021 < 0.05, OR = 10,000). Based on the results above, it is concluded that business actors do not support the importance of distribution permits for pempek business actors in Palembang City, so it is suggested that all business actors raise more awareness regarding the issuance process of distribution permits so that their businesses can develop and the goods marketed and consumed by consumers are guaranteed cleanliness and health and do not interfere with public health.
Monitoring of Drug Planning and Procurement in Lubuk linggau City Health Department in 2021 Mayel, M. Iqbal; Misnaniarti, Misnaniarti; Najmah, Najmah
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 4, No 4 (2021): Budapest International Research and Critics Institute November
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v4i4.3115

Abstract

For monitoring the planning and procurement of drugs, complete and accurate data and information are needed from the central, provincial, district and health facilities. Especially with the implementation of the JKN program, which has the potential to increase the need for drugs in health facilities. The purpose of the study is to describe the process of planning and procuring drugs from the health office and formulate solutions to increase the availability of drugs from the Lubuklinggau City Health Office. The methods of The research is qualitative. Then This research was conducted at the Pharmaceutical Technical Service Unit of the Lubuklinggau City Health Office with 10 informants. The research was conducted from October to November 2021 in the working area of the Lubuklinggau City Health Office. The results of the study were that it was found that the Pharmacy Installation and Public health center in the scope of the Lubuklinggau City Health Office in 2021 experienced a drug void. Furthermore, the planning process has been carried out by the Integrated Drug Planning Team but is not optimal. The drug procurement process uses the e-catalog method in accordance with the Decree of the Minister of Health of the Republic of Indonesia No. 1121/MENKES/SK/XII/2008. The conclusion is that drug management at the Lubuklinggau City Health Office has been in accordance with Kepmenkes No. 1121 of 2008 but has not been maximized. It is hoped that the Lubuklinggau City Health Office can accommodate all types of drugs rationally according to the drug needs of the public health center.
Co-Authors : Samwilson Slamet, : Samwilson Affandi, Ashar Kholik Agustine, Farina Eka Ainun Hafilda, Shafira Aji Muhawarman Alta Fatra Alta Fatra, Alta Alvera Noviyani Amiyarsih, Sri Andodi Andodi, Andodi Andries Lionardo Andries Lionardo Andries Lionardo, Andries Anita Rahmiwati Annisa Rahmawati Annisa Soraya Salsabila Arnita Hotmauli Ashar Kholik Afandi Asmaripa Ainy Asri Maharani Asri Nur Maulidya Azhar Kholiq Affandi Azizah, Shinta Bella, Febriani Dwi Besral . Budi Hidayat Budi Hidayat Cerah Puspinarti Citra Afny Sucirahayu Citrasari Syarkowi Deasi Novia Della Anggraini Putri Desi Ratnasari Deslima, Nina Destanti, Ruri Dian Hayati Dian Kartika Dian Safriantini Dian Safriantini, Dian Diana Dewi Sartika, Diana Dewi Dumilah Ayuningtyas Dwi Fatmawati Dwi Fatmawati, Dwi Eka Setiawati Elfi Yennie Elita Sari Elvi Sunarsih Elwin, Ghani El Mughni Muhammad Hidayatullah Erika Pebriyanti Erna Erna Erna Erna Eva Nanda, Eva Exsan Utomo Fatmalina Febry Febriani Dwi Bella Fenny Etrawati Feranita Utama Feranita Utama Fitri Ibtiah Fitri Ibtiah, Fitri Fitrianti Fitrianti Fitrianti, Fitrianti Fitrianto, Aidil Fretty, Heni Gusti Tri Wahyuni Haerawati Haerawati Haerawati Idris Haerawati Idris, Haerawati Hamzah Hasyim Hanifah, Arindi Dinda Hasanah, Putrie Uswatun Hasbullah Thabrany Heni Marini Henni Febriawati Hisar M Manalu HM Zulkarnain Icon Harizon Idris, Haerawari Ikhsan Ikhsan Indah Fasha Palingga Indah Yuliana Indahsari, Siti Rahmi Inoy Trisnaini Iqlima, Erni Ira Fitria Yuniarti Irwan Kurniawan Isnurhadi Isnurhadi Iwan Dakota Iwan Stia Budi Iwan Stia Budi Iwan Stia Budi Jafar Arifin, Jafar Jeannita Sri Agustini Purba Junadi, Purnawan Juniarti Juniarti Khoirunnisa, Salsabila Kurnia Sari, Wulan Lailfasha, Fafirra Laura Dwi Pratiwi Legiran Legiran Lesmana, Oka Lismayoni Lismayoni M. Zulkarnain M. Zulkarnain Mardiati Nadjib Marisa Rayhani Marisa Rayhani Maryanto, Hendri Mauliana, Resty Maulina Sari, Desri Mawaddah Assupina Mayel, M. Iqbal Mohammad Zulkarnain Mohammad Zulkarnain Monica Tiara Samboina Mufarika, Rully Mufarikha, Muhimatul Muhammad Amin Arigo Saci Muhammad Hasan Muhammad Hasan Mutiara Wahyuliana Nadjib, Mardiati Najmah Maulaya Najmah, Najmah Najwa Nurul Izzah Namira Azzura Ni Nyoman Dwi Sutrisnawati Nina Deslima Nopi Aprilia Novi Nazilah Novi Nazilah Novia Sri Anda Yani Noviadi, Pitri Novrikasari Novrikasari, Novrikasari Novrinda, Hilza Nur Alam Fajar Nur Alam Fajar Nur Alam Fajar Nur Alam Fajar Nur Alam Fajar Nurhasanah Nurhasanah Nurrobikha Nurrobikha Nurrobikha Nurrobikha Nurul Rahma Nuryasari Mahani Nuryasari Mahani, Nuryasari Oka Lesmana Oktarizal, Hengky Patresia, Retta Permana Putra, Dicky Pitaloka, Rolla Prima Sari Putri Prima Sari Putri, Prima Sari Pujiyanto Pujiyanto Pujiyanto, Pujiyanto Purnamasari, Gita Purnawan Junadi Purwoko, Bambang Putri Kemala Destari Putrisha, Shantya Adeline Rachmawati, Aisyah Rafiqy, Muhammad Rahmat Izwan Heroza Ratih Oktarina Ratih Oktarina Retri Primasari Retri Primasari, Retri Reztia Handayani, Reztia Rico Januar Sitorus Rico Januar Sitorus Rini Mutahar Risnawati Tanjung Ristawati, Ristawati Rizki Nurul Fatimah Rizky Putri Pratiwi Rizma Adlia Syakurah Rizma Adlisyakurah Robiatul Adawiyah Rostika Flora Rostika Flora Rostika Flora Rudi Chendra Rudy Chendra Saleh Saleh Salwa Safirah Samwilson, Samwilson Sarri, Merri Nurmala Saskia Rahma Irawan Septiani, Siti Ariffah Sherin Andrea Putri Silvi Ariyanti Siti Halimatul Munawarah Siti Khodijah Parinduri Siti Soleha Sri Agustini Sri Yuliani Frisilia Dewi Suhendra, Ahmad Adi Susanti, Fitria Aryani Sutari Sutari Syafhira, Adinda Thabrany, Hasbullah Tri Utami Dewi Tri Utami Dewi, Tri Utami Tri Wisesa Soetisna Tri Wisesa Soetisna, Tri Wisesa Trihono Trihono Trihono, Trihono Try Any Widyastuti, Try Any Vanya Gita Purnamasari Virna Widora Saputri Virna Widora Saputri Vivi Yulaswati Wahyu Dwi Ari Wibowo Wahyuni, Nenny Wely Trisna Aprinanda Wely Trisna Aprinanda, Wely Trisna Wijaya, Dhandi Windusari, Windusari Yarnis Yarnis Yuanita Windusari Yuanita Windusari Yuanita Windusari Yuanita Windusari Yuanita Windusari Yuanita Windusari Yulaswati, Vivi Yuliarni Yuliarni Yuni Lasmita Yuni Lasmita yuniarti, ira fitria Zulkarnain Zulkarnain Zulkarnain Zulkarnain Zulkarnain, HM Zulkarnain, HM Zulkarnain, Mohammad