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Zai, Immanuel
Universitas International Batam
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Pengembangan Customer Relationship Pada Penggunaan Jasa Air Freighter DHL Global Forwarding Semasa Pandemi COVID-19 Immanuel Zai; Cerina; Tohmeng; Laurentcia Longli; Sweet Chen; Vina Kristini
ULIL ALBAB : Jurnal Ilmiah Multidisiplin Vol. 1 No. 4: Maret 2022
Publisher : CV. Ulil Albab Corp

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Abstract

DHL Global Forwarding is one of the companies engaged in international logistics that is well known to many people and is one of the most widely used forwarding companies by other companies. Due to the Covid-19 pandemic, shipping companies have skyrocketed because all orders are made through the online system. The type of research conducted at the DHL Global Forwarding company uses secondary data which can be seen directly through the company's website. In the current technological era, logistics companies become a supporter in the CRM process assisted by e-commerce that makes it easier for consumers to access it.
Co-Authors Agustisan, Willien Alcung Tasya Alexander Janio Wijaya Alfred Joven Alifia Lisda Zetty Aqmi Alvina, June Amanda, Nasyah Andi Yanto Andre Steven Andreas Yoshiro Ogawa Andrew Andrew, Andrew Andrian Andrian Andrian Andrian Andrian Andrian Andrian, William, Hardi Suandri, Delvian Yosuky, Vincent Linardo Andrianus, Lian Andryanto Angel Angel Angel Angel Angela Angelica Vivian Christy Angelina Angelina Angelina Angelina Angelina Goh Angelina Valensia Angeline Anisa Yessika Nababan Aprillia, Novi Arafah, Nadiya Nur Arini Alfa Mawatdah Asri, Dhita Hafizha Astuti, Dessy Aulia Qadri , Rizni Aulia Qadri, Rizni Ayu Fauzia Rahmah Bastanta Sebayang Buntu, Nasar Cahyati, Sri Cici Afrida Cecilia, Cecilia Cerina Cerina Cerina Chanda Vedalla Putra Chandra Wijaya, Roger Charles Tan Charles Tan Charlie Charlie, Charlie Charlie Wijaya Charmaine Charmaine CINDY CINDY Cindy Cindy Cindy Cindy Cindy Fransiska Cindy Valentina Clorina, Jesslyn Conny, Conny Cristina Tan Cuandra, Fendy Cut Tiffany Ferina Debora Oktaviani Defen Depari, Irene Juwita Deslyn Melodya Desmond Lim Dessy Astuti Devin, Devin Dewi Febriyanti Dewi Ratnasari Dewi Ratnasari Diana Vimalakirti Chow Dyfan Dyfan Dyfan, Dyfan Eddy Oktarianto Edward Cornelyanto Ekklesia Ela Rahmawati Elinda Nurul Hasana Elsy Christiani Elviana Eric Eric Eric Marthino Erick, Erick Eriva Riesquita Erni Astuti Erni Astuti Erni Astuti Fanggi Syahputra Febriyanti Febriyanti feby Felicia Clarissa Felicia Koo Fellia Rivanti Fendy Cuandra Ferina, Cut Tiffany Figo Winnerko Fikra Terisha Azzikra Fiona Fiona Fiona Fiona Fiona Fionna Angeline Fitri Natalia Florensia Sutjiali Flowerensia, Dionna Frentyo, Frentyo Giorgyna Giorgyna Giorgyna, Giorgyna Goh, Joan Haris Haris, Haris Harris Kristanto Hasana, Elinda Nurul Hendri Hendri Hendri Hendri Herman Herman Irene Juwita Depari Irene Vangoh Irvin Irvin Ivander Lukito Jacelyin Jacelyin Jacelyin, Jacelyin Jacelyn Jacelyn Christina Yeo Jackson Lee Jacky Gunadi Jacky Jacky Jasmine, Florentina Jason Jason Jeffry Jeffry Jennifer Jennifer Jenny Lim Jenny, Yang Jerry, Jerry Jesslyn Clorina Jessyka Jessyka Jessyka Jessyka Jessyka, Jessyka Jimmy Lim Joan Goh Jocelyn Theophilia Jody Rivano Joenes Anderson Joey Johanes Prawira Johanes Prawira Jovianto Jovianto Julianto, Tri Junaidi Junaidi June Alvina Juniarty, Shely Kamilatunnaimah, Mutiara Karen Fu Karen Karen Kartono, Rico Katherine Kho Kelly Kelly Kelly Kelly Kelly Keltine Richelle Chan Kelvin Kelvin Kelvin Kelvin Yovanka Kendy Setiawan Hartono Kenny Kenny Kevin Louis Khesi Khesi Khesi, Khesi Laulita, Nasar Buntu Laurentcia Longli Lian Andrianus Lie, Tommy LINDAWATI Louis, Kevin Lysion, Olivia Maharani, Delby Manurung, Windy Octaviana Marthin, Ricko Maryati Maryati Maryati Maryati Mashita Ayuni Mawatdah, Arini Alfa Meliana Meliana Melissa Melissa Melvin Tioris Melvin, Melvin Michael Michael Michelle Angel Lim Michelle Go Michelle Michelle Michelle Michelle Michelle, Michelle Mualifah Nurhidayati Mutiara Kamilatunnaimah Nadiya Nur Arafah Nasar Buntu Tan Widiana Nathania Jocelyn Ng Thian Way Ng Thian Way Nicholas Fernandes Nina Pramita Nonius Alvares Novita Olivia Lysion Ong, Jovi Permata, Nadiva Surya Pramita, Nina Princessa tan Widiana Priscillia Paramitha Tanujaya Prissilia Angelika Putry Surya Qadri, Rizni Aulia Raymond Raymond Renata Indra Adiningtyas Renndy Ferdianto Ria Hartoko Ricardo Ricardo Ricardo, Ricardo Ricky Ricky Ricky Ricky Rico Kartono Rico Lim Gestu Riki Pauji Rina Rina Rio Fernando, Rio Rizni Aulia Qadri Rizni Aulia Qadri Rizni Aulia Qadri Rovina Rovina Salsabilla Febriatul husna Saputra, Eric Gilbert Saputra, Osgood Feriady Darma Sebastian Sebastian Selina. Ng Selina. Ng Selina. Ng, Selina. Ng Septriana Septriana Septriana, Septriana Shelly Elida Shely Juniarty Shereen Shereen Sheril Fitri Riana Sherlyca Styvani Shevia Shevia Shevia, Shevia Shirley Feblicia Stefanie Rumapea Stefhani Susanto STELLA STELLA Stephanie Stephanie Stephanie Stephanie Steven Steven Steven, Andre Susanti, Oktris Suyanti Suyanti Sweet Chen Sweet Chen Syahara, Elvina Tan Alvin Henk Saputra Tan, Cristina Tanujaya, Priscillia Paramitha Tasya, Alcung Thai, Kristina Thomas Eddison Tohmeng Tomi Vincent Tommy Lie Tri Julianto Tyana, Tyana Valentina, Cindy Valentini, Cynthia Vanders, William Vangoh, Irene Vernando, Lovis Vina Kristini Viona Viona Viona viona, Viona Vira Melinda Vitty Novita Viviani Viviani Vonnylia Weni Vivianti Wiliyan, Hendy William William William William Windy Octaviana Manurung Windy Wihue Tarekar Winson Ng Winson, Winson Wirawan Wirawan Yodiputra, Jason Yogi Rizky Yolanda Yolanda Yulfiswandi, Yulfiswandi Yulianti Yulianti Zulfiniar Nur Karimah