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All Journal Jurnal Teknologi Industri Pertanian SEGMEN Jurnal Manajemen dan Bisnis FORUM Politika: Jurnal Ilmu Politik The Indonesian Journal of Business Administration Jurnal Radioisotop dan Radiofarmaka Journal of the Medical Sciences (Berkala Ilmu Kedokteran) Jurnal Manajemen Bisnis Jurnal Anestesi Perioperatif CommIT (Communication & Information Technology) Pustakaloka: Jurnal Kajian Informasi dan Perpustakaan Info-Teknik Jurnal Gantang EDUFORTECH JURNAL PENGABDIAN KEPADA MASYARAKAT Indonesian Journal of Medicine ISOQUANT : Jurnal Ekonomi, Manajemen dan Akuntansi Warta Penelitian Perhubungan KEK (Kajian Ekonomi dan Keuangan) ComTech: Computer, Mathematics and Engineering Applications Jurnal Basataka (JBT) Jurnal Ilmiah Edunomika (JIE) Jurnal Ekonomi Dan Bisnis Jurnal Educatio FKIP UNMA Attractive : Innovative Education Journal Indonesian Journal of Anesthesiology and Reanimation (IJAR) Jurnal Manajemen Bisnis Jurnal Fokus Manajemen Bisnis Jurnal Anestesi Obstetri Indonesia Otonomi SECONDARY : Jurnal Inovasi Pendidikan Menengah (JIPM) AEEJ : Journal of Automotive Engineering and Vocational Education TEACHING : Jurnal Inovasi Keguruan dan Ilmu Pendidikan LEARNING : Jurnal Inovasi Penelitian Pendidikan dan Pembelajaran MANAJERIAL: Jurnal Inovasi Manajemen dan Supervisi Pendidikan STRATEGY : Jurnal Inovasi Strategi dan Model Pembelajaran Journal Corner of Education, Linguistics, and Literature Waniambey: Journal of Islamic Education Jurnal Neuroanestesi Indonesia Southeast Asian Journal of Islamic Education MASALIQ: Jurnal Pendidikan dan Sains Journal of Artificial Intelligence and Digital Business West Science Interdisciplinary Studies West Science Interdisciplinary Studies ANDREW Law Journal Journal of Management and Business Insight Jurnal Pengabdian Masyarakat dan Riset Pendidikan Jurnal Komplikasi Anestesi Jurnal Pengabdian Kepada Masyarakat Proceedings of The International Conference on Multidisciplinary Science Evrimata: Journal of Mechanical Engineering EDUCATIONAL: Jurnal Inovasi Pendidikan dan Pengajaran Warta Penelitian Perhubungan
Purwoko Purwoko
Pusat Pengembangan Radioisotop dan Radiofarmaka, BATAN, Serpong.
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Journal : Otonomi

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Analisis Mutu Pelayanan Terhadap Kepuasan Pasien (Studi Pada Praktek Umum dr. Fauzan) Fauzan, Fauzan; Purwoko, Purwoko; Setyawan, Rai Rake
Otonomi Vol 24 No 1 (2024): Otonomi
Publisher : Universitas Islam Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32503/otonomi.v24i1.4735

Abstract

Health services are a service that is quite important and strategic, because it concerns the lives and souls of many people. For this reason, quality service products from this service provider are absolutely necessary so that patient satisfaction can be realized. This study aims to determine the relationship between service quality and patient satisfaction at dr. Fauzan, Bantul. This research uses quantitative methods and the data collection tool is a Likert scale, which includes a scale for service quality and patient satisfaction. The number of respondents in this study was 100 people, namely visitors to the practice of dr. Fauzan is over 17 years old and has received services at least twice at this practice. The sampling technique in this research uses non-probability sampling, namely purposive sampling. The data analysis technique in this research uses multiple regression analysis. The research results show that first, physical evidence has a positive and significant effect on patient satisfaction, second, service quality including physical evidence, reliability, responsiveness, assurance and empathy together have a positive and significant effect on patient satisfaction as evidenced by the calculated F value of 6.004 and significance 0.000 < 0.05.
Co-Authors . Muhammad Ramli Buhari Abd. Muqit Abdul Mutalib Abidin Abidin Adang Hardi Gunawan Agus Mulyono Ahmad Syarif Hidayatullah, Ahmad Syarif Aini, Fica Aida Nadhifatul Amrullah, Radhi Nurvian Anggit Murdani Antesty, Sella Antonius Antonius April, Dian Ardana Tri Arianto Ashri Hidayati Asrofi, Asrofi Azainil Azainil Baehaqi, Sirojul Bambang Irawan Bambang Irawan /E21207042 Cahya Nova Ardianto Chaeruman Chaeruman Chairuman Chairuman Chumairoh, Lutfi Cinkalasari, Bunga Ayu Desyandri Desyandri Djoharly Caniago Dwi Nugroho Efri Yulistika Eko Yudiyanto Elmusyafa’, Muchammad Sabath Eny Lestari Eti Kristanti Fatkhullah, Faiz Karim Fauzan . Fauzi Ahmad Muda Fikri, Muhammad Ali Fitri Yunita Fitroh Adhilla Hadi Susilo, Sugeng Haeruddin Haeruddin Hamilaturroyya, Hamilaturroyya Hanafiah Hanafiah, Hanafiah Hananto, Arif Zuhal Amin Hari Setiabudi Husni, Hari Setiabudi Haris Puspito Buwono Hartono, Rudi Herawati , Anisa Nur Hidayah, Ian Fii Barril IFAH KHADIJAH, IFAH Ihsaniar, Aura Indaryanti Indaryanti Irawan, Noval Jahid, Md. Abu Judijanto, Loso K. Hashimoto Karyadi Karyadi Kasijanto, Kasijanto Komariah, Laili Kris Witono Kuntoadi, Danang Kurnia, Siti Aisah Kurniawan, Rangga Muhammad Kusworo, Leo Jati Laksmi Andri Astuti Mahmud, Moh. Abu Mandasari Saragih, Yasmirah Marhadi Marhadi, Marhadi Maskur Maskur Mudrikah, Mudrikah Muhammad Ramli Muzaki, Mochamad Noor, Laili Savitri Nurchajat, Nurchajat Nurdiani, Tanti Widia Nurhadi Pamungkas, Ferdy Pasiri, Rafi Al Poppy Laksita Rini Pramana, Yanuar Sigit Priyatno Harsasto Pujianto Pujianto Purnomo, Frederick Johan Putra, Eka Satrio Putro, Bambang Novianto R.N. Akhsanu Takwim, R.N. Akhsanu Rachmawati, Nuzulia Rahma, Fahri Kurnia Rahmadillah Putra Yuslam, Aviv Rakhmawati Rakhmawati Ramadhani, Tito Ramadhani Ramidi, Ramidi Ratlan Pardede Safari, Apay Sainal, Sainal SANTOSO SANTOSO Saputra, Wahyu Yas Sentosa, Agung Mulya Setiawan , Zunan Setiawan, Zunan Setyawan, Rai Rake Shakti, Febryan Candra Sholikah, Mar’atus Siswanto, Febby Gunawan Sri Aguswarini Sri Aguswarini Lestiyowati Sri Bagiawati Sri Setiyowati Sri Setyowati Subagio, Lambang Subaryata, Subaryata Sudarso Kaderi Wiryono Sugalih, Michael Primanda Suherman, Usep Sukardi Sukardi Sulistyo, Beni Agus Suprihatin Suprihatin Suryandari, Retno Suseno, Andi Susilo Utomo Swasono R. Tamat Sya'bana, M Rio Alfi Syamsul Hadi Titi Candra Sunarti Uswatun Chasanah Utik Bidayati, Utik Waeno, Mahamadaree Wahyu Nugroho Waluyo, Cahyo Tri Warman Warman Widiantoro, Akbar Sigit Widyastuti Widjaksana Widyatmike Gede Mulawarman Wildan Saugi Yatmi, Yatmi Yayan Tahyan Yono Sugiarto Zainal Abidin Zainudin bin Hassan, Zainudin bin Zainuri, Ach. Muhib