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Sukesi .

Universitas Dr. Soetomo

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ANALYSIS OF THE EFFECT OF SERVICE QUALITY, PRICE AND PERCEPTIONS OF RISK ONLINE SHOPPING AGAINST PURCHASE INTEREST IN E-COMMERCE CUSTOMERS PT. MATAHARI DEPARTMENT STORE TBK KUPANG BRANCH Bulan, Melkianus Teddison; Sukesi, Sukesi
Ekspektra : Jurnal Bisnis dan Manajemen Vol 4 No 1 (2020)
Publisher : Universitas Dr. Soetomo

The era of revolution 4.0 brought many conveniences in the field of marketing, both for producers and for consumers. Advances in technology and information in the field of marketing are referred to as e-commerce. Therefore, there are currently many online stores operating because of this convenience, one of which is Matahari.com/Matahari App. But behind this convenience, there are still losses or risks that need to be watched out for. The purpose of this study is to analyze and identify service quality, price and perception of risk simultaneously influencing the buying interest of e-commerce customers of PT. Matahari Department Store Tbk Kupang Branch, analyze and identify service quality, price and perceptions of risk partially affect the buying interest of e-commerce customers of PT. Matahari Department Store Tbk Kupang Branch and analyze and identify from service quality, price and perceptions of risk there is more dominating influence on buying interest of e-commerce customers of PT. Matahari Department Store Tbk Kupang Branch.The sampling technique used in this study was accidental sampling with a total sample size of 100 respondents. While the data analysis technique uses descriptive analysis, validity test, reliability test, classic assumption test, multiple linear regression analysis, hypothesis testing, dominant variable test and correlation coefficient test and multiple determination (R2). The results showed that simultaneously (F-test) all variables significantly influence together on online shopping interest on the Matahari.com/Matahari App site. Partially (t-test), service quality (X1), a negative and significant effect on online shopping interest (Y) on Matahari.com/Matahari App, while the variable price (X2) and perceptions of risk (X3) have a positive and significant to online shopping (Y) interest in Matahari.com/Matahari App. The most dominant variable influencing online buying interest (Y) is perceptions of risk (X3).

TRANSFORMATIONAL LEADERSHIP'S EFFECT ON ORGANIZATIONAL CITIZENSHIP BEHAVIOR AND ORGANIZATIONAL COMMITMENT BY MEDIATION JOB SATISFACTION IN GROUP OF AWARENESS TOUR OF HOME FLOATING BANGSRING UNDERWATER BANYUWANGI Sukiman, Susanto; Sukesi, Sukesi; wahid, Hasyim; Gustaman, Indrarini Dasaad
Sinergi : Jurnal Ilmiah Ilmu Manajemen Vol. 8 No. 1 (2018)
Publisher : Economic and Bussiness Faculty, Dr Soetomo University

This study aims to determine the effect of leadership transformational to organizational citizenship behavior and organizational commitment to mediation and job satisfaction of Group Tourism Awareness (Pokdarwis) Underwater Bangsring Banyuwangi. The respondents numbered 100 members Travel Awareness Group (Pokdarwis) Underwater Bangsring Banyuwangi with the status of permanent members and non-permanent members which have a minimum term of THREE years. The sampling technique using proportional random sampling, and analysis techniques using Structural Equation Modeling (SEM) with the help of AMOS version 21. The program will measure and model analysis proving the hypothesis by testing Standardized regression weight on the output table AMOS program. If there the value estimate of the indicator - an indicator that has a significance level of â‰¤ 0.05, the indicator can not describe constructs. The results showed that transformational leadership has a positive and significant effect on organizational citizenship behavior, transformational leadership has a positive effect but no significant effect on job satisfaction, transformational leadership has positive and significant impact on organizational commitment, job satisfaction positive and significant effect on organizational citizenship behavior, job satisfaction affects positive but not significant to organizational commitment. Managerial implications of this research are the group leader should evaluate and improve the implementation of transformational leadership to improve the behavior of organizational citizenship behavior and organizational commitment of the members of the Travel Awareness Group (Pokdarwis) Underwater Bangsring Banyuwangi.

MODEL OF UMKM CENTRE MANAGEMENT TO IMPROVE THE EFFECTIVENESS OF BUSINESS ACTORS IN THE COASTAL AREAS IN EAST JAVA Handini, Sri; Sukesi, Sukesi
Sinergi : Jurnal Ilmiah Ilmu Manajemen Vol. 9 No. 1 (2019)
Publisher : Economic and Bussiness Faculty, Dr Soetomo University

The purpose of this study is to depict the effectiveness of UMKM Center Management Model in coastal areas in East Java. It is eventually hoped that the model can be applied by UMKM players and other parties involved in the development of UMKM centers to improve the effectiveness Â ofÂ management Â application. Â This Â management Â model Â is Â related Â to Â human resource management, production management, marketing management, financial management, and business legality. The measurement uses a Likert scale based on the results of the scores to determine whether or not the UMKM center management model is effective. This study is a descriptive one by combining quantitative methods. The sample technique used is purposive sampling. This study uses a survey method that aims to obtain information about the number of respondents who are considered to represent a particular population. Two main types of data collection techniques are employed: questionnaires and interviews.

The Role of Competency on The Effect of Training and Development System toward Job Productivity in The Human Resource Management Universal Corporation Akbar Hidayat, Wanda Gema Prasidio; Sukesi, Sukesi; Hadi, Cholichul
Sinergi : Jurnal Ilmiah Ilmu Manajemen Vol. 10 No. 1 (2020)
Publisher : Economic and Bussiness Faculty, Dr Soetomo University

Employee development related to job productivity was very necessary in a company organization, because the existence of the program could helped to improving employee competency. The importance of education and training based on competency would enhanced the ability and build character of the human resources concerned. Referring to this, HumanÂ Â Â Resource Management Universal Corporation were established company in 2009 and engaged in consulting services related to training and human resource development and had 64 trainers of national and international certified and was trained in providing training and consulting to client. This study aimed to analyzing the effect of training and development system toward productivity jobs through competency on trainers in the Human Resource Management Universal Corporation. The type of this study was an explanatory survey type with used the path analysis method. Based on the results of the study it can be concluded several things, including: Â 1.) Â The Â effect Â of Â trainingÂ and Â development Â system Â toward Â competency Â was significant with value of 0,503; 2.) The effect of training and development system toward job productivity was significant with value of 0,426; 3.) The effect of competency toward job productivity was significant with value of 0,495; 4.) The effect of training and development system toward job productivity through competency was significant with value of 0,248.

KUALITAS KINERJA PERUSAHAAN DAERAH (BUMD): ANALISIS BEHAVIORAL INTENTIONS PELANGGAN PADA PERUSAHAAN DAERAH AIR MINUM KOTA SURABAYA Sukesi Sukesi
EKUITAS (Jurnal Ekonomi dan Keuangan) Vol 13 No 2 (2009)
Publisher : Sekolah Tinggi Ilmu Ekonomi Indonesia (STIESIA) Surabaya(STIESIA) Surabaya

Drinking water District Company (PDAM) as a public service company must create professional service. The availability of fresh and healthy water is an important need for the dweller of Surabaya city because the pure water pollution remains in high degree, and the source of PDAM’s water fountain is limited. PDAM as a service company that serves the society need and concerns with the basic need of human being that has not been substituted yet. For that reason, PDAM is required to give professional services continuously. PDAM as the only one public company that has the highest customer list in the matter of complaining as written in mass media. So that, it needs evaluation and innovation forward the PDAM quality service.This research is done by survey in the form of questionnaire to the PDAM customer of Surabaya. Research sampling are 488 customers that consist of three groups of customer based on their experience of getting problem They are the group of uncomplicated customer, of complicated but can be solved customer, and of complicated and can not be solved customer.Using the technique of factor analysis, regression analysis, and chi-square simultaneously the quality of service influence toward the intention which is taken (behavioral intentions) for the complicated and can not be solved customer either simultaneously or partially the service quality that has not influenced toward the behavioral intentions of the PDAM customer of Surabaya.

Service Quality in Public Transport Services of the Provicial Intercity Transportation (AKDP) in East Java Indonesia Sukesi Sukesi; Eddy Yunus
Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences Vol 1, No 4 (2018): Budapest International Research and Critics Institute December
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v1i4.105

Evaluating and increasing the quality of public transport services, especially in the transport of AKDP in East Java is necessary. This study tries to (1) identify and analyze the quality of services; (2) to see the result of community satisfaction survey index (SKM); (3) The highest and lowest effects of the variables on the result of SKM index. The elements of assessment and qualitative descriptive analysis tools refer to KEP / 25 / M.PAN / 2/2004 on guidelines for the preparation of the Community Satisfaction Index and the Ministry decree No. 16 Year 2014, with nine (9) elements of the SKM assessment. This study determines the accidental sample by a random sampling technique that was done proportionally on 221 respondents.

The Role of Digital Marketing, Service Quality, Product Quality on Purchasing Power through the Satisfaction of Probolinggo MSME Followers during the Covid-19 Pandemic Yuyun Sumarlinah; Sukesi Sukesi; Sugiyanto Sugiyanto
International Journal of Applied Business and International Management Vol 7, No 1 (2022): April 2022
Publisher : AIBPM Publisher

This study aims to analyze the role of digital marketing, service quality, and product quality on purchasing power through consumer satisfaction of the MSME followers processing and marketing marine and fishery products in Probolinggo City during the Covid-19 pandemic. This study used 225 respondents for the object of the study. The results showed that the role of digital marketing, service quality, and product quality affect consumer satisfaction. Furthermore, the consumer satisfaction affects purchasing power. In addition, the role of digital marketing, service quality, and product quality affect consumer purchasing power. However, the role of digital marketing, service quality, and product quality does not affect consumer purchasing power through consumer satisfaction as an intervening variable. It implies that the MSME actors can adapt to changes in the business environment, allowing them to survive and be responsive to any changes.

The Effect of Public Service Delivery on Export Import Business Satisfaction Through Customs Declaration Online at The Regional Office of The Directorate General of Customs and Excise Jatim I Surabaya M Nadjhan; Sukesi
Sinergi : Jurnal Ilmiah Ilmu Manajemen Vol. 12 No. 1 (2022)
Publisher : Economic and Bussiness Faculty, Dr Soetomo University

The government as state administrator is responsible for the smoothness, safety and comfort of the export and import activities carried out by these importers and exporters. The government forms agencies to manage export-import activities, one of which is the Directorate General of Customs and Excise (DJBC) to be able to provide services in export and import activities properly. The purpose of this study is to analyze The Influence of the Implementation of Public Services on the Satisfaction of Export-Import Entrepreneurs Through Customs Declaration Online At the Regional Office of the Directorate General of Customs and Excise East Java I Surabaya. The population in this study were 112 entrepreneurs using a census sampling technique.Implementation of Public Services direct influence on Customs Declaration Online Office The area of the Directorate General of Customs and Excise East Java I in Surabaya. Based on testing the assumption model which states that the Implementation of Public Services with an estimated regression weights value of 0.0906735, standard error of 0.1093197, critical ratio (t-table) of 2.9991174 then a significance value of probability (P satisfaction of import-export entrepreneurs Office The area of the Directorate General of Customs and Excise East Java I in Surabaya. Based on testing the assumption model states that the Implementation of Public Services with an estimated regression weights value of 0.3349295, standard error 0.1813753, critical ratio (t-table) 1.8466100 then probability significance value (P- .05. Customs Declaration Online has a direct effect on the Satisfaction of Import Export Entrepreneurs Office The area of the Directorate General of Customs and Excise East Java I in Surabaya. Based on the testing of the assumption model, it states that the Implementation of Public Services with an estimate regression weights value of 3.2489903, a standard error of 3.6187443, a critical ratio (t-table) of 2.8978226 then a probability significance value (P-value) of ervices for the satisfaction of import-export entrepreneurs at the regional office of the East Java Directorate General of Customs and Excise I Surabaya through Customs Declaration Online.

The Effect of Customer Experience, Customer Satisfaction and Brand Image on Customer Loyalty in Shopping Centers in The City of Solo Erni Widiastuti; Sukesi Sukesi; Asih Handayani
International Journal of Economics, Business and Innovation Research Vol. 2 No. 04 (2023): July, International Journal of Economics, Business and Innovation Research (IJ
Publisher : Cita konsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar

This study aims to determine the effect of customer experience, customer satisfaction and brand image on customer loyalty in shopping centers in the city of Solo. Where the shopping center is a company that carries the concept of one stop shopping, namely Solo Grand Mall, Solo Square and Solo Paragon. The population of this study were visitors to Solo Grand Mall, Solo Square and Solo Paragon where the number could not be counted exactly so using the Cochran calculation basis, it could be seen that the number of respondents was 385 respondents with ages greater than or equal to 18 years, and had shopped in one month final. The sample was selected by non-probability sampling method. The results of the study show that customer experience, customer satisfaction and brand image have a significant effect on customer loyalty at shopping centers in the city of Solo.

Determinant of online shopping intention: Satisfaction as an intermediary Sukesi, Sukesi
Journal of Innovation in Business and Economics Vol. 7 No. 01 (2023): Journal of Innovation in Business and Economics
Publisher : Faculty of Economics and Business, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/jibe.v7i01.28146

Conducted with a sample size of 120, the research employed structural equation modeling for analysis. The findings revealed several influential factors, including perceived trust, perceived value, perceived risk, and satisfaction, impacting behavioral intentions among Indonesian online shoppers. Notably, satisfaction emerged as a mediating variable in the relationship between perceived trust, perceived value, perceived risk, and behavioral intentions. The implications suggest that businesses and online retailers seeking to enhance customer satisfaction and drive desired behaviors should consider strategies aligned with these influential factors. However, it is crucial for both researchers and practitioners to acknowledge the study's limitations. Further research endeavors are encouraged to broaden and refine our understanding of consumer behavior in the Indonesian online shopping landscape.

Co-Authors Agung Widyanarko Ahdatul Islamiah Ahsan, Mohammad Akbar Hidayat, Wanda Gema Prasidio Albab, Eric Ulul Ali muhajir, Ali Aminullah Assagaf Aminullah Assagaf Ana Fitriyatul Bilgies, Ana Fitriyatul Ani Intiyati Ario Agus Suyudanto Ario Agus Suyudanto Armanu Armanu, Armanu Asi, Yuli Sintha Asih Handayani Astuti Setiyani Astutiek, Dwi Balle, Elmi Bambang Raditya Purnomo Binti Yunariyah, Binti Bulan, Melkianus Teddison Cholichul Hadi Dainuri, Dainuri Dwi Purwanti Eddy Yunus Eddy Yunus Eddy Yunus Erni Widiastuti Erni Widiastuti Ervi Husni, Ervi Evi Pratami Evi Yunita Nugrahini Firdaus, Ananda Nabillah Ginarsih, Yuni Gustaman, Indrarini Dasaad Handini, Sri Hapsari, Intan Nursini Hapsari, Intan Nursini Harumi, Ani Media Hermiyanti, Pratiwi Isfentiani, Dina Ishartiwi Ishartiwi Isroim Yunaidah Istanto, Wisnu Johan Hari Sukwanto Kasiati Kasiati, ., Kasiati, Kasiati, K. Kasiati, Klanting khu, steven Luluk Widarti, Luluk M Nadjhan Mairo, Queen Khoirun Nisa’ Mamik Martha Hendrati, Ignatia Meithiana Indrasari Meithiana Indrasari, Meithiana Mochammad Rian Dhewantara Mohammad Ahsan Muhamad Thohar Arifin Muhammad Hafidh Nasrullah Mujayanto Munaf, Ade Zakiya Tasman Nanik Prihartanti Nasikah, Dwi Nawari Nawari Nely Ni Ketut Sujati Novita Eka Kusuma Wardhani Nur Sayidah Olivia, Reta Pujaningsih Pusporani, Mina Queen Khoirun Nisa Mairo, Queen Khoirun Rekawati, Rekawati Rian Dhewantara, Mochammad Rijanto Rijanto, Rijanto Rinto Harno Rokhmalia, Fitri Rowi, Laily Alfajriatu Rudianto, Setiawan Eko S, Rekawati Sari, Ira Rahayu Tiyar Sarsiti . Setiawan Sherly Jeniawaty Sherly Jeniawaty, Sherly Sherly Natalia Dewi Sholichah, Agustina Mar’atus Sholikah, Siti Mar'atus Siswahyudianto Siti Alfiah Siti Marwiyah Slamet Riyadi Slamet Riyadi Slamet Riyadi Soegiri, Hary Soekiman, JFX. Susanto Sri Utami SRI UTAMI ADY Sugiyanto Sugiyanto Sugiyanto Sugiyanto Sugiyanto Sugiyanto Sukiman, Susanto Sulistyowati, Dwi Wahyu Wulan Sumaningsih, Rahayu Sunaris Sunaris Sundari, Ariefah Suyanto Suyanto Suyanto Suyanto Suyanto Syahida, Aruny Amalia Tampubolon, Liosten R. R. Ully Tampubolon, Liosten Rianna Roosida Ully Tatarini Ika Pipitcahyani Titi Maharrani Titi Maharrani Triana, Wahyuningsih Untung Sujianto wahid, Hasyim Wanda Gema Prasadio Akbar Hidayat Widyastuti, Dwi Utari Windi, Yohanes Kambaru Wisnu, Nurwening Tyas Yunaidah, Isroim Yuyun Sumarlinah Yuyun Sumarlinah zainal mutaqqin

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