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All Journal JURNAL SAINS PERTANIAN EQUATOR Journal of Tropical Soils IQTISHODUNA Jurnal Bisnis dan Manajemen Journal of Economics, Business, & Accountancy Ventura JAM : Jurnal Aplikasi Manajemen Rekayasa Mesin Al-Daulah : Jurnal Hukum dan Perundangan Islam JURNAL PENGABDI Management and Economics Journal (MEC-J) Jurnal Pertanian Agros Jurnal Agrotek Indonesia Jurnal Agroplasma International Journal of Business Studies Community Development Journal: Jurnal Pengabdian Masyarakat IJPD (International Journal Of Public Devotion) Indonesian Journal of Engagement, Community Services, Empowerment and Development (IJECSED) Indonesian Journal of Economy, Business, Entrepreneuship and Finance (IJEBEF) Indonesian Collaboration Journal of Community Services (ICJCS) Indonesian Journal of Multidisciplinary Science International Journal of Multidisciplinary Research and Literature (IJOMRAL) Jurnal Manajemen Pemasaran dan Perilaku Konsumen Jurnal Management Risiko dan Keuangan Literasi: Jurnal Pengabdian Masyarakat dan Inovasi Ekalaya: Jurnal Pengabdian Kepada Masyarakat Indonesia Jurnal Kewirausahaan dan Inovasi Bhinneka Multidisiplin Journal Sustainability Nexus: Journal of Agriculture
Surachman Surachman
University of Tanjungpura
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Journal : Rekayasa Mesin

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Analisis Pengaruh Servqual Terhadap Kepuasan Serta Loyalitas Mahasiswa (Studi Kasus Pada Jurusan Teknik Mesin Di Universitas “XYZ”) Maulana, Yassyir; Astuti, Murti; Surachman, Surachman
Jurnal Rekayasa Mesin Vol 3, No 1 (2012)
Publisher : Jurusan Teknik Mesin, Fakultas Teknik, Universitas Brawijaya

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Abstract

In the future right now, thight competition not only happens to the economic sector, but have been venturing into the education sector. Improve quality is one of the business strategies that are used to improve customer satisfaction. Customer satisfaction will be achieved if the quality of product or service to be fulfilled suit their needs. But giving satisfaction to customers is not enough and even requisite is customer loyalty. Customer loyalty in the world of education closely related to loyalty student. Loyalty student are necessary for survival and existence of a college. Student who have high loyalty is an asset to college because give positive recommendation and encourage friends, brother and other civil society to use education service that have been perceived and experienced firsthand. This research aims to analyze the influence of the SERVQUAL variables consisting of Tangible, Reliability, Responsiveness, Assurance and Empathy with variable SATISFACTION and variable LOYALTY at the engineering university “XYZ”. This research was conducted by the method of survey, the data obtained through the distribution of questionnaires to 125 respondent, but respond only about 112 student. Method of sampling using Random Sampling. Data analyzed by the method of Structural Equation Modeling (SEM) using LISREL 8.80 program with Maximum Likelihood estimation. The result of this research can be concluded there was no correlation between variable SERVQUAL with variable LOYALTY, while there is a relationship between variable SERVQUAL with variabel SATISFACTION, then there is a relationship between variable SATISFACTION with variable LOYALTY. it can be concluced that, if the quality of service improved then student will be satisfied and expected with that satisfaction can create loyalty which is positive word of mouth.Keywords: SERVQUAL, Student Satisfaction, Student Loyalty.
Implementasi Konsep Lean Manufacturing Untuk Meminimalkan Waktu Keterlambatan Penyelesaian Produk ”A” Sebagai Value Pelanggan (Studi Kasus Pt. Tsw (Tuban Steel Work) Nuruddin, Abdul Wahid; Surachman, Surachman; Setyanto, Nasir Widha; Soenoko, Rudy
Jurnal Rekayasa Mesin Vol 4, No 2 (2013)
Publisher : Jurusan Teknik Mesin, Fakultas Teknik, Universitas Brawijaya

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Abstract

PT. TSW (Tuban Steel Work) is a company engaged in manufacturing fabricated (make to order) with the commitment and the goal of providing effective services, convenient and timely delivery. But in fact, the company's commitment to the purpose can not be achieved that delays the project completion time is not in accordance with the order due date. Based on the observations made in the study, this is due to some events that can not add value or called by the waste (non-value added). This study aims to identify waste, analysis of contributing factors and recommendations for improvement as the system improvement efforts in creating customer value. By using the concept of lean manufacturing this study begins by describing the current state map and weighting of the waste system, waste weights were analyzed by matrix VALSAT used to identify waste in the system, to analyze the causes of waste by fishbone diagram to illustrate the root cause of waste and failures mode system analysis using failure mode and effect analysis (FMEA) to determine the value of risk priority number (RPN) of the potential causes and potential effects of waste that occurs. The results showed that the waste that occurs is that there are waiting on purchasing activities (supplier), marking-up cutting and fit-up welding. From the discussion, the company recommended improving information systems internal-external (supplier) as well as improvements in the fabrication process activities.Key words: lean manufacturing, VSM, VALSAT, RCA, fishbone diagram, FMEA, SCRM, VMI.
Co-Authors 'Azizah, Nur Wafiq Abdul Wahid Nuruddin Aditya Nugroho agus ruliyansyah Agustina Listiawati Ahmad, Thami Raihan Dhia Ainur Rofiq Alvi Furwanti Alwie Ananda Sabil Hussein Andarwati Andarwati Anjasmara, Anjasmara Apriani, Salbina Ardianto, M. Rafi Armanu Thoyib Asnawati Asnawati Atim Djazuli Auliana, Sigit Ayas, Yustianus Dandi Basuni, Basuni Benget Tambunan, Benget Darojatin, Kharisma Darussalam Darussalam, Darussalam Demero, Alexander Frengky Dini Anggorowati Djabbar, Azhar Rizteki Djaya, Yansor Djumahir Djumahir Djumilah Hadiwidjojo Djumilah Zain Dodi Wirawan Irawanto dupa bandem, putu Dwi Zulfita Eka Afnan Troena Eko Ariyanto Emma Yulianti Endo, Petrus Eva Dwi Astutik Evi Dora Sembiring Evi Gusmayanti fatoni, malik Febrianti, Cantika Berliana Februanto, Heru FRANSISKA, EVA Fristiwa, Yudika Fuad Achmadi Ghazali, Fardhoni Grace, Christantia Adventi Guido, Adrianus Haithami, Ibnu Handayani, Umi Mafida Ustahiroha Hanifah, Cahyarani Adi Hari Irawan, Hari Hariyanti, Agus Harum, Dwi Asih Sekar I Nyoman Pujawan Ibrohim Iis Nurasiah Iwan Sasli Jefri Jefri Junianti, Clara Magdalena Karimah, Yenny Dewi Khadijah, Ina Khaeruman Komariyati Komariyati Kurniawan, Yohanes Jordy Laila Zulhijja Layyinah, Layyinah LENI TRIANA, LENI Linda, Linda - Mahadewi, Lufina Manshur Awalludin Margono Setiawan Masulah, Masulah Maulidi Maulidi Mugiono Mugiono, Mugiono Mulyadin, Mulyadin Murti Astuti Nasir Widha Setyanto Nazara, Jefirstino Nur Khusniyah Indrawati Nurfadillah Nurfadillah Nurfitriana, Rizqi Padmarsari, W. Pambudi, Rian pamungkas, Bintang Putra Permata, Nuniek Raden Irna Afriani Radiansyah, Rino Rahayu, Noviyani Rahmidiyani Rahmidiyani, Rahmidiyani Retno Purwani Setyaningrum Rifkidananto, Ardhana RIKA KARTIKA Rini Susana Rio, Kornelius Riska Riska Rohim, Mulyadi Romli, Ombi Rudy Soenoko ryan, ryan Safira, Ratu Sella Salapudin, Salapudin sandra, edi Sarbini Wono Setia Budi Siragah, Kristian Sakti Siti Aisjah Siti Hadijah Sri Palupi Prabandari SRIDEVI, GITA SUARNI, ET Sumarsid, Sumarsid Sunaryo Sunaryo Supriadi, Ardi Susanti, Lis Tantri Palupi Tarigan, Monika Febriani Tatang Abdurrahman, Tatang Warganda Warganda Yassyir Maulana Yollanda Octavitri Yudhianto, Achdian Yusuf Dwi Zahra, Surti Zulfita, Dwi -