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The Impact of English Language Proficiency on Bank Employees’ Performance in Makassar Marwah Juwita Yusuf; Indrayani Simpuruh; Syamsinar Syamsinar
Journal of English Language and Education Vol 11, No 3 (2026)
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jele.v11i3.2582

Abstract

This study aims to analyze the impact of English language proficiency on the performance of bank employees in Makassar. In the era of globalization and international banking services, English has become an essential communication tool for employees who interact with foreign customers, operate digital banking systems, and access global financial information. This research employed a quantitative research design using a survey method. The participants consisted of 25 bank employees from several banking institutions in Makassar selected through purposive sampling. Data were collected through a structured questionnaire using a five-point Likert Scale to measure employees’ English proficiency and job performance indicators, including work efficiency, communication skills, and career development opportunities. The collected data were analyzed using descriptive statistical analysis, including percentages, mean scores, and frequency distributions. The reliability test using Cronbach’s Alpha showed a reliability coefficient of 0.82, indicating that the instrument was reliable. The findings revealed that 60% of respondents had intermediate English proficiency, while 20% were categorized as advanced and 20% as beginner users. The overall mean score for employee performance was 4.12, indicating a high level of agreement that English proficiency positively influences workplace performance. Furthermore, 72% of respondents agreed that English proficiency improved communication with foreign clients, while 68% stated that it increased work efficiency and productivity. The study concludes that English language proficiency significantly contributes to employee performance, customer service quality, and career advancement opportunities in the banking sector. Therefore, banking institutions are encouraged to provide continuous English language training programs to strengthen employees’ competencies and organizational competitiveness.
Co-Authors Abdul Majid Abdurrachman , Achmad Agusalim Juhari Alam, Andi Rifqah Purnama Allo, Aguinalty Sofia Rante Amlus, Mohammad Harith Amrullah, Nursinah Andi Sumardin, Andi Ar, Nursyam Arham, Andi Arianto, Halil Asmawiyah Asmawiyah Awaluddin Yunus, Awaluddin Basar, Nur Fatawa Baso Jabu, Baso Basuki Toto Rahmanto Buhati Asfyra, Intan Busman Busman, Busman Darsul S Puyu Fana, Devi Nurul Firdaus, Andi Mulawakkan Firdayana Firdayana Fitriani Fitriani Fitriani, Putri Diesy Hardianti Ilyas, Diyan Harjuna, Hariani Helda Ibrahim Husni Mubarak Ibrahim , Helda Ikram, Muhammad Ilyas, Abustani Inayanti Fatwa Indrayani Simpuruh Intan Buhati Asfyra Ismi, Nur Jafar, Adindah Novihartina Jamaluddin Jamaluddin Juwita Yusuf, Marwah Kalla, Nuratika Rahmat Kapriani Kapriani, Kapriani Khaeruddin KHALISHAH, KHANSA La Sumange Lasmiatun, KMT Lawang, Hasanna Lukman Hakim Ma'ruf, Adnan Ma'shum, Muhammad Maemuna Muhayyang Mariantika, Elena Marsuki Marwah Juwita Yusuf Marwah Juwita Yusuf Misbahuddin Misbahuddin Misbahuddin Misbahuddin Muhammad Isbar Pratama Muhammad Nur Maallah Muhammad Syarifuddin Rahman Mukhtar, Afiah Murni Mahmud Muthahharah, Isma Nasharuddin Nur Aisyah Nur Alim Nur Fatwa Basar Nur Ismiyati Nur Sa'diyyah, Fadhilah Nurapidah, Nurapidah Nurhimaya, Nurhimaya Nurjanna Nurjanna Nurlaila Hasmi Nurlinda Nurlinda Nurlinda Nurlinda, Nurlinda Pasinggi, Yonathan S Prasiefa, Mizanurafi’ Ghifarhadi Pratiwi, Alifiah Purnama Alam, Andi Rifkah Qudratullah, Qudratullah Rahedin Suwo Rahmatiah Rahmatiah Rahmawati Tamrin, ST. Ray Suryadi, Ray Rohiman, La Ode Rusdianto Rusdianto, Rusdianto Sa'diyyah, Fadhilah Nur Sahruddin, Sahruddin Said, Amal Sa’diyyah, Fadhilah Nur Simpuru, Indrayani Siti Nuryati St. Nurhayati Ali Sukmawati Atjo, Andi Sulolipu, Andi Annisa Sumange, La Syamsul Rahman, Syamsul T. Baso, Andi Kasirang Taskirah, Andi Thahir, Rahmatia Toalib, Ramli Wahyuni, Maya Sari Wayan Rumite Yusuf, Marwah Juwita