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Journal : JOURNAL OF APPLIED INFORMATICS AND COMPUTING

Comparison of Naive Bayes Method with Support Vector Machine in Helpdesk Ticket Classification Wibowo, Arief; Hariyanto, Hariyanto
Journal of Applied Informatics and Computing Vol. 7 No. 2 (2023): December 2023
Publisher : Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaic.v7i2.6376

Abstract

The technical support department or helpdesk department is a unit that requires a quick response in handling its tasks. The company's helpdesk team can consist of several individuals who know specific or specialized issues. Typically, technical problems are handled with an application that can track issues based on tickets. Ticket queue systems are used to facilitate control over the actions of the service or repair provided by the team. Helpdesk applications assist in addressing issues reported by users and then help upper-level management distribute tasks and monitor the helpdesk team's performance, including providing solutions to users' various problems. This research aims to predict the placement of fields that serve assistance based on the corpus users provide in the natural language. Prediction modelling is done using the Naïve Bayes and Support Vector Machine algorithms. The modelling results show that the accuracy rate of helpdesk service prediction with the Naïve Bayes algorithm reaches 82.06%, while the accuracy rate of prediction with the Support Vector Machine algorithm reaches 85.30%.
Taxpayer Awareness Classification Using Decision Tree and Naive Bayes Methods Maskur A, Moch Riyadi; Wibowo, Arief
Journal of Applied Informatics and Computing Vol. 8 No. 1 (2024): July 2024
Publisher : Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaic.v8i1.6654

Abstract

Land and Building Tax (PBB) has a big influence on a region's PAD. Therefore, regions always strive to increase PBB income as much as possible. Many factors influence the increase in PBB, one of which is public awareness of taxes. Lack of public awareness of taxes causes PBB income to also decrease, and has implications for regional PAD. And conversely, if public awareness of taxes is high, PBB and PAD revenues will also increase. Therefore, a system is needed to measure public awareness of taxes in the region. If public awareness of taxes can be measured, then the relevant agencies can evaluate and map taxpayers in which sub-districts have high or below average awareness. There are several factors that influence taxpayer awareness, including ownership status, tax sector, assessment category, and the number of receivable payments over the past 5 years. By knowing the awareness of taxpayers, the relevant agencies can review the targets for achieving PBB revenue and issue warning letters to taxpayers whose awareness of PBB is lacking. This research uses decision tree and Naive Bayes methods to classify 666,580 datasets obtained from the Cianjur Regency Regional Revenue Management Agency. The stages are carried out by data collection, data preprocessing, training data labeling, classification process, and evaluation. The result of this research is a system that can predict whether taxpayers are aware or not in a sub-district and sub-district or rural area using decision trees and Naive Bayes. The accuracy obtained from the decision tree method was 93.73%, while the accuracy obtained from the Naive Bayes method was 85.61%.
Co-Authors - Arientawati - Sumardianto Adita, Ita Afifah Khaerani Afifatussalamah, Rizka Ahmad Sururi Ahmad Sururi Akbar, Ahmad Aldizar Al Fatach, M Khabib Anggraini, Julaiha Probo Anita Diana Anugrah Sandy Yudhasti Apriati Suryani Ardhianto, Angga Ardianah, Eva Ari Wibowo Arief Umarjati Asep Permana Atik Ariesta Bayu Sadewo Bayu Satria Pratama Binarto, Antonius Jonet Boerhan Hidayat, Boerhan Danar Wido Seno Darki, Ni Wayan Yustika Agustin Diah Indriani Didik Hariyadi Raharjo Didin Muhidin Dwi Kristanto Dwi Yulianti Dyah Retno Utari Dyah Retno Utari, Dyah Retno Endah Sarah Wanty Fajar Siddik Chaniago Farah Chikita Venna Farid Setiawan Farid Setiawan, Farid Febrilliani, Jihan Sastri Fenny Irawati Fernando, Donny Firman Noor Hasan Firmanty Mustofa, Vina Fitri Nur Masruriyah, Anis Fitri Rachmilah Fadmi Fitriadi, Rifqi Fitriani, Netty Fransiska Vina Sari Frenda Farahdinna Fried Sinlae Ghapur, Abdul Gurdani Yogisutanti Hadidtyo Wisnu Wardani Hananto, Agustia Handoko, Andy Rio Hanindita, Meta Herdiana Hari Basuki Notobroto Haris Achadi, Abdul HARIYANTO HARIYANTO Harun Nasrullah Hayatul Khairul Rahmat Henry Henry Hidayat, Manarul Hidayat, Sarifudlin Huda, Ratu Najmil I MADE MINGGU WIDYANTARA, I MADE MINGGU Indah Rizky Mahartika Inge Virdyna Irfan Hadi Irfan Nurdiansyah Istiqoomatun Nisaa Iwan Irawan Jasmine, Meuthia Joko Sutrisno Jovansgha Avegad Jumaryadi, Yuwan Kanasfi, Kanasfi Karma, Ni Made Sukaryati Karyaningsih, Dentik Kresno Yulianto KRESNO YULIANTO KUNTORO Kuntoro Kuntoro Kurnia Setiawan Kutanto, Haronas Larasati, Pamela Linda Lingga Desyanita Luthfi Akbar Ramadhan Mahmudah Mahmudah Mailana, Agus Maria Adiningsih Marlina, Hesti Maskur A, Moch Riyadi Megananda Hervita Permata Sari Megawati, Rina Miftahul Arifin Miftahul Arifin Mochammad Rizky Royani Moh Makruf Muhamad Fadel Muhammad Febrian Rachmadhan Amri Muhammad Risky Mulyati Mulyati Nendi, Nendi Ningrum, Yogi Ajeng Nugroho, Angelika Pratiwi Widya Nur Aisiyah Widjaja, Nur Aisiyah Nur Rohman Nurcahya, Gelar Nurfidaus, Yasmine Nursyi, Muhamad Pattipeilohy, William Frado Pattipeilohy, William Frado Pebriaini, Prisma Andita Poppy Ruliana Pradiptha, Anindya Putri Probo Anggraini, Julaiha Purwadi Purwadi Putra, Andi Agung Putra, Rinaldi Febryatna Duriat Rachmah Indawati Rahman, Reza Rahmawati, Nur Anisah Rakhman, Abdulah Rakhmat Rakhmat Rakhmat Rakhmat RAMAYU, I Made Satrya Rangkuti, Muhammad Yusuf Rizqon Ratna Ayu Sekarwati Ratna Ayu Sekarwati Relawanto, Bowo Ria Puspitasari Rika Nurhayati Riki Ramdani Saputra Rina Megawati Ririh Yudhastuti Risaychi, Diva Ajeng Brillian Ristiana, Ina Riza, Yeni Rizkiyanto, Muhamad Ardiansyah Roedi Irawan Rojakul, Rojakul Rosita Dewi, Erni Ruliana, Poppy Rusdah Ryo Tanaka Sabirin, Sahril Sadewo, Bayu Santoso, Febrina Mustika Saptari Wijaya Mulia Sari Anggar Kusuma Melati Sari, Fransiska Vina Sasongko, Raden Satiri Satiri, Satiri Selly Rahmawati Selly Rahmawati Septian Firman S Sodiq Septiani, Riska Setya Haksama Setyowati, Erlin Shofinurdin Shofinurdin Siddik Chaniago, Fajar Sigit Ari Saputro Sigit Budi Nugroho Siregar, Sutan Syahdinullah SITI NURUL HIDAYATI Sitti Aliyah Azzahra Soenarnatalina Melaniani Sudewo, Andika Hasbigumdi Sugiyarta, Ahmad Sujiharno Sujiharno Sumarna, Presma Dana Scendi Suntoro, Dimas Fahmi Tiaharyadini, Rizka TRISNAWATI, WULAN Tulus Yuniasih Umam, Mohamad Hafidhul Vasthu Imaniar Ivanoti Wahyu Cesar Wahyu Desena Wahyudi, Widi Wahyuni, Chatarina Unggul Wangsajaya, Yosia Heartha Dhalasta Wasis Budiarto Wibiyanto, Alif Dewan Daru Widiyaningrum, Diyah Kiki Widyanto, Tetrian Windhu Purnomo Yahya Darmawan Yudanto, Satyo Zakaria Anshori Zaqi Kurniawan