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Rezky Amalia Hamka
Universitas Negeri Makassar
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Journal : Economics and Business Journal

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From Justice To Jazz: Exploring The Improvisational Flow Of Support And Citizenship Behaviour In The Hospitality Industry Dipoatmodjo, Tenri Sayu Puspitaningsih; Ruma, Zainal; Hamka, Rezky Amalia; Angreyani, Andi Dewi; Arif, Hery Maulana
Economics and Business Journal (ECBIS) Vol. 4 No. 1 (2025): November
Publisher : PT. Maju Malaqbi Makkarana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47353/ecbis.v4i1.246

Abstract

This study aims to analyze the effect of Procedural Justice on Organizational Citizenship Behaviour (OCB) through Perceived Organizational Support (POS) among hotel employees in Makassar City. The research is motivated by the declining extra-role behaviors of employees, which affect service quality, allegedly driven by perceived procedural injustice and low organizational support. Using a quantitative approach and Partial Least Squares Structural Equation Modeling (PLS-SEM), data were collected through questionnaires from employees of three- to five-star hotels. The results reveal that Procedural Justice has a positive and significant effect on both POS and OCB, directly and indirectly. Moreover, POS functions as both a mediator and a moderator, strengthening the relationship between procedural justice and OCB. The R² and Q² values indicate a high explanatory and predictive relevance, while the Goodness of Fit Index confirms the empirical adequacy of the model. These findings support the Social Exchange Theory (Blau, 1964) and Organizational Support Theory (Eisenberger et al., 1986), asserting that fairness and organizational support foster reciprocal relationships that motivate employees to engage in voluntary, extra-role behaviors. This study contributes theoretically by extending the application of social exchange theory within the hospitality context and provides practical implications for hotel management to enhance procedural justice and organizational support as strategies to improve employees’ organizational citizenship behaviour.
Co-Authors A Muh Ridha R A. Shantalia Chaerunnisa Abadi, Rahmat Riwayat Abdi Akbar Idris Abdul Rahman Adrian Polim Agung Widhi Kurniawan Ahmad Farhan, Ahmad Ain, Fara Aksir, Muh Ilham Alam, Nurul Itha Prihasti Alifia, A. Tsamara Amalia, Hilda Nur Amalia, Rezki Putri Amir, Aulia Syahrani Yasin Andi Mustika Amin Angreyani, Andi Dewi Annisa Paramaswary Aslam Anwar Anwar , Anwar Anwar Anwar Anwar Ramli Anwar Ramli Anwar, Risma Arnis, Syahrul Mubarak Arwin Arwin Aslam, Annisa Paramaswary Asmita Wulansari Dgn Liwang Aulia, A Kurnia Reski B, Muh Rizal Burhanuddin Burhanuddin Burhanuddin Burhanuddin Burhanuddin Burhanuddin Burhanuddin Chalid Imran Musa Chalid Imran Musa Cindai Sari Darma, Sri Darmawan Natsir, Uhud Dayani Isfahani Idris Denis Denis Dipoatmodjo, Tenri S. P. Dwiyanti, Astri Edi Rahmat Taufik Efendy, Kayla Putri Zalsabila Fadhil Nur Makkaraeng Hasanuddin Fahira, Jihan Faiq Rifa Syawal Fauzan, Muh Aghil Fitri Devi Friska , Friska Ghazafa, Muhammad Alif Gibrannisa D. Azzury Haeruddin, M. Ilham Wardhana Hanif Saputra Affandi Hardianti Hafid Hasbiah, Siti Hasbiah, Sitti hasyim, hasyim Hery Maulana Arif Hety Budiyanti Hety Budiyanti, Hety Humrah, Humrah Husain, Fakhirah I Komang Mirawardani Ichwan Musa, Muhammad Idris, Abdi Akbar Ilma Wulansari Hasdiansa imam, imamsatriaalam Irsad Mursalaat, A. Muh. Cakra Khaidir Syahrul Khairinnisai K, Syarifah Lathifah Lanonci Lenny M Possumah M. Ikhwan Maulana Haeruddin M. Yunasri Ridhoh Mahiruddin, Rizky Amalia Mangean, Lilis Manilet, Fadhil Mujahid Mariani Muh Ichwan Musa Muh. Arham Hidayat Muh. Restu Abadi Ruslan Muh. Ryan Hidayat Muhsini Muh. Sahrul Ramadhani Muhammad Akram Kurniawan Muhammad Fajar Muhammad Ilham Wardhana Haerudin Muhammad Isbar Pratama Muhammad, A. Fadel Muliana GH Musa, Muhammad Ichwan Nabila Salsabila Suparman Nadiyah Nashiroh Bakrie Natsir, Uhud Darmawan Ningsih, Astuti Nur Indah Atifah Anwar Nuranita Fitriani Nurfadhilah Azizah, Andi Nurhaedah Nurhaedah Nurhaedah Nurman Nurman , Nurman Nurman Nurman Nurman Nurman Nurul Fadilah Aswar Pramaswari, Annisa Pratama, Ahmad Wahyu Pratiwi, Wiwi Putri, Andi Nurmaulidya Ridfan Rifadly Abadi Romansyah Sahabuddin Rosalia, Harnita Ruma, Zainal Rusadi, Rahmayani Adela Cesyta Sadriani, Andi Safira Ainu Nadira Sofyan Safirah Era Lestari Abrianti Sari, Fitria Nirmala Sari, Nabiilah Atiqah Sari, Nurul Fadila Selvi Ulvia Sitti Masyitah Meliyana R. Sonda R, Steven Sri Astuti Nasir Sri Wulandari Suherli, Suherli Sulastya Ilham SUTRISNO Sutrisno Sutrisno, Sutrisno Syahrul, Khaidir Tawe, Amiruddin Tenri S. P. Dipoatmodjo Tenri S.P. Dipoatmodjo Tenri Sayu Puspitaningsih Dipoatmodjo Thamrin Tahir Unde, Juliet Triani Vivia Tandi Pailan Wahyuni, Maya Sari Wanda Wanda Wicaksana, Ahmad Dzaky Widhi Kurniawan, Agung Wulansary, Ilma Yuanda, Astrid Zainal Ruma