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All Journal JURNAL PENDIDIKAN TAMBUSAI International Journal of Education, Science, Technology, and Engineering (IJESTE) Go Infotech: Jurnal Ilmiah STMIK AUB Jurnal Teknologi Informatika dan Komputer JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Jurnal Sistim Informasi dan Teknologi Journal of Artificial Intelligence and Digital Business Eduvest - Journal of Universal Studies Biner : Jurnal Ilmu Komputer, Teknik dan Multimedia OKTAL : Jurnal Ilmu Komputer dan Sains Jurnal Konseling Pendidikan Islam Jurnal Pengabdian Masyarakat dan Riset Pendidikan Al Urwah : Sharia Economics Journal Ambidextrous : Journal of Innovation, Efficiency and Technology in Organization Jurnal Pengabdian Cendekia Go Infotech: Jurnal Ilmiah STMIK AUB Sinergi : Jurnal Ilmiah Multidisiplin Jurnal Sinergi Sistem Informasi Pengabdian Masyarakat Journal of Information Systems and Business Technology Jurnal Akuntansi dan Sistem Informasi

Chairul Anwar

Universitas Pamulang

Author-ID : 7808937

Religion Aerospace Engineering Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Library & Information Science Materials Science & Nanotechnology Mathematics Neuroscience Physics Social Sciences Transportation Other

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Analisis Dan Pengujian Test Case Rancang Bangun Aplikasi Helpdesk Ticketing Berbasis Web Dengan Metode Scrum Dhimas Suryo Laksono; Chairul Anwar
Journal of Information Systems and Business Technology Vol 1 No 3 (2025): Journal of Information Systems and Business Technology
Publisher : PT Jurnal Cendekia Indonesia

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Managing customer complaints and service requests often encounters obstacles in manual systems, such as delayed response times, lost ticket data, and the absence of status tracking. This research aims to design and develop a web-based helpdesk ticketing application to automate ticket management processes more efficiently.The development method adopts the waterfall approach, encompassing requirements analysis, system design (including UML diagrams such as use case, class, sequence, and activity), implementation using the PHP framework, MySQL database, and Bootstrap for responsive interfaces. The application supports key features like ticket creation by users, ticket assignment to agents, real-time status tracking, email notifications, and analytical reports.Testing results indicate the application operates optimally with a 95% success rate on functional and non-functional tests, and an average response time under 2 seconds. The application successfully enhances helpdesk management efficiency by up to 40% based on simulated data. In conclusion, this system is feasible for implementation in organizations with high ticket volumes, with suggestions for further development such as AI integration for ticket prioritization.

Pengujian Fungsionalitas Sistem Administrasi Sekolah Berbasis Web (Administrasi Sekolah Web-App) Metode Blackbox Testing Menggunakan Standar ISO/IEC 29119 Rivalno Putra Mulya; Muhammad Adib Iktimal; Chairul Anwar
Journal of Information Systems and Business Technology Vol 1 No 4 (2025): Journal of Information Systems and Business Technology
Publisher : PT Jurnal Cendekia Indonesia

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Manual management of school administration data involving physical documents or spreadsheets often leads to data inconsistency, potential duplication, and operational inefficiency. The Web-App School Administration System was developed as a web-based solution for managing digital and summarized Student, Teacher, and Subject Data. This study aims to test the system's core functionality. The testing scope includes the authentication module (Login) and CRUD (Create, Read, Update, Delete) operations on master data. The testing method used is Blackbox Testing utilizing Equivalence Partitioning (EP) and Boundary Value Analysis (BVA) techniques. Testing and reporting procedures are implemented in accordance with the principles of the ISO/IEC/IEEE 29119 standard. The test results indicate that the Web-App School Administration System functions according to the specified functional specifications, provides a high level of operational feasibility, and is an effective alternative to replacing conventional school administration procedures.

Functional Suitability Testing of Web-Based Warehouse Inventory Application Using Black Box Testing Sekar Ajeng Kinasih; Reza Sahputra; Chairul Anwar
Ambidextrous Journal of Innovation Efficiency and Technology in Organization Vol. 3 No. 02 (2025): Ambidextrous: Journal of Innovation, Efficiency and Technology in Organization
Publisher : Takaza Innovatix Labs Ltd.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61536/ambidextrous.v3i02.391

Warehouse inventory management increasingly relies on web-based applications for real-time stock monitoring amidst the complexity of the Indonesian supply chain. This study evaluates the functional suitability of a Web-Based Warehouse Inventory Application using black box testing according to the ISO/IEC 25010 standard. Using a descriptive qualitative approach, the study population includes 11 functional modules, with a purposive sample of 50 test cases that test authentication, master data, transactions, and reports. The instruments consist of structured test cases based on equivalence partitioning, boundary value analysis, decision table testing, and use case testing, analyzed through PASS/FAIL comparisons, defect severity classification according to ISO/IEC 29119, and thematic pattern identification. The results show an 85% success rate for core operations such as login validation, CRUD functions, and stock reporting, but critical failures were found in stock validation (allowing negative stock), dashboard access without login, lack of session timeout, and the transaction edit feature. In conclusion, although the basic functions meet operational needs, security and data integrity gaps require immediate remediation for production readiness.

Implementasi Sistem Informasi Manajemen Approval Cash Advance Menggunakan Metode Waterfall Berbasis Website (Studi Kasus: PT Teknologi Informatika Solusindo) Anwar, Chairul
Go Infotech: Jurnal Ilmiah STMIK AUB Vol 31, No 2 (2025): December
Publisher : Sekolah Tinggi Manajemen Informatika dan Komputer AUB - Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36309/goi.v31i2.416

PT Teknologi Informatika Solusindo adalah perusahaan teknologi informasi yang sering menghadapi masalah dalam mengelola proses pengajuan dan persetujuan cash advance yang masih dilakukan secara manual. Beberapa masalah dengan proses manual ini termasuk keterlambatan persetujuan, kurangnya transparansi, dan kesulitan untuk memantau riwayat pengajuan. Tujuan penelitian ini adalah untuk membangun sistem informasi manajemen persetujuan cash advance yang dapat diakses melalui web untuk meningkatkan efisiensi dan akurasi proses bisnis. Analisis kebutuhan, desain sistem, implementasi, pengujian, dan pemeliharaan adalah tahapan dari metode Waterfall dalam pengembangan sistem yang digunakan. Sistem yang dibangun menggunakan teknologi berbasis web memungkinkan akses multiuser secara real-time dan terdokumentasi. Hasil implementasi menunjukkan bahwa sistem dapat mempercepat proses pengajuan dan persetujuan cash advance, memberikan notifikasi otomatis, dan menghasilkan laporan yang terstruktur dan mudah diakses oleh manajemen. PT Teknologi Informatika Solusindo telah memanfaatkan sistem ini untuk meningkatkan efisiensi operasional, mengurangi kemungkinan kesalahan manusia, dan menghasilkan proses yang lebih jelas dan akuntabel. Selain itu, penelitian ini membuka peluang lebih lanjut untuk pengembangan sistem, seperti integrasi dengan sistem keuangan dan ERP perusahaan.

Analisa Pengetesan Aplikasi Kasir UPN JATIM Berbasis Website dengan Metode ISO/IEC 29119 Jelita Sari Laksmi; Putri Sri Rahayu; Chairul Anwar
BINER : Jurnal Ilmu Komputer, Teknik dan Multimedia Vol. 3 No. 5 (2025): BINER : Jurnal Ilmu Komputer, Teknik dan Multimedia
Publisher : CV. Shofanah Media Berkah

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This study evaluates the software quality of the UPN Jatim Cashier Application website (simulated URL: repository.upnjatim.ac.id/11689) against the international standard ISO/IEC 29119:2022. The evaluation employed comprehensive Black Box Testing using Selenium IDE for functional verification, and GTMetrix and Google Lighthouse for non-functional and usability analysis. Simulated Testing Data (adopting metrics from comparative study): The functional testing achieved a success rate of $91.4\%$ across 35 test cases, however, a critical security defect was identified in the authentication module (TC-001) where the system failed to deny access with invalid credentials. Non-functional analysis yielded excellent results, with GTMetrix scoring Grade A (Performance $93\%$ and LCP $1.1s$). Google Lighthouse produced a good average usability score of $88.25\%$, though it highlighted a need for improvement in Accessibility ($84.5\%$). The overall software feasibility, calculated using ISO 29119 metrics (Execution, Effectiveness, Pass Rate, and Coverage), reached $90.35\%$. This score deems the system Highly Suitable for Release, yet the severity of the authentication flaw mandates immediate repair before public deployment.

Perancangan dan Implementasi Aplikasi YouTube Downloader Pro Berbasis Python Fauzan Abdi Alam Alsalam; Della Putri Kinanti; Chairul Anwar
BINER : Jurnal Ilmu Komputer, Teknik dan Multimedia Vol. 3 No. 5 (2025): BINER : Jurnal Ilmu Komputer, Teknik dan Multimedia
Publisher : CV. Shofanah Media Berkah

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This research aims to design and implement a Python-based YouTube Downloader Pro application that can be used to effectively download videos from the YouTube platform. This application was developed to help users access video content offline. The research methods include requirements analysis, system design, implementation, and testing using black-box and white-box methods. The test results indicate that the application runs according to the expected functionality.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36309/goi.v31i2.416

Pengujian Perangkat Lunak Berstandar ISO/IEC 29119 pada Website Literasi Digital "SukaBaca" Nasmilzha Gusfiarta Rachmadi; Akmal Febrian; Chairul Anwar
OKTAL : Jurnal Ilmu Komputer dan Sains Vol 4 No 12 (2025): OKTAL : Jurnal Ilmu Komputer Dan Sains
Publisher : CV. Multi Kreasi Media

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The advancement of information technology in education encourages the use of web-based literacy systems to support teaching and learning activities. SukaBaca is an online literacy platform that provides class management, reading materials, and quiz features accessed through a class code mechanism. This study aims to evaluate the functional quality of the SukaBaca website using the ISO/IEC 29119 standard through the Software Testing Life Cycle (STLC) approach. Black-box testing was applied to core features, including user authentication, class and material management, quizzes, and score calculation. The results indicate the presence of several functional bugs that affect user experience, highlighting the need for further system improvements.

Pengujian Kualitas Sistem Manage Content PT Remala Abadi Tbk Berstandar ISO/IEC 29119 Risa Salsabila; Alya Salsabilah; Chairul Anwar
OKTAL : Jurnal Ilmu Komputer dan Sains Vol 4 No 12 (2025): OKTAL : Jurnal Ilmu Komputer Dan Sains
Publisher : CV. Multi Kreasi Media

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The advancement of information technology in business encourages the use of web‑based systems to support digital marketing and content management activities. PT Remala Abadi Tbk, as an internet service provider, develops a Manage content system that provides product content request features, global visitor analytics, and real‑time SEO detection to support its marketing and sales teams. This study aims to evaluate the quality of the Manage content website using the ISO/IEC 29119 software testing standard through the Software Testing Life Cycle (STLC) approach. Functional testing is carried out using black‑box testing on core features such as staff authentication, content management, analytics dashboards, and user log activity, while non‑functional aspects are assessed through performance, usability, SEO, and compatibility testing. The results show that the main functions work as expected, although several minor bugs and performance issues are still found, indicating the need for further improvements to enhance system reliability and user experience.

Pengujian Fungsional Website Sistem Informasi Persediaan Barang Toko “Jaya Makmur” Menggunakan Standar ISO/IEC 29119 Dyah Masdyah; Lia Lianti; Chairul Anwar
OKTAL : Jurnal Ilmu Komputer dan Sains Vol 4 No 12 (2025): OKTAL : Jurnal Ilmu Komputer Dan Sains
Publisher : CV. Multi Kreasi Media

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A web-based inventory information system plays an important role in supporting accurate and integrated stock management at Toko Jaya Makmur. This system is used to manage incoming goods, outgoing goods, transaction history, and real-time stock monitoring. To ensure that the system operates in accordance with operational requirements, a structured and well-documented software testing process is required. This study aims to conduct functional testing on the inventory information system website owned by Toko Jaya Makmur using the ISO/IEC 29119 standard as a testing reference. The testing method applied is black box testing, focusing on the dashboard module, incoming goods input, outgoing goods input, transaction history, and stock report features. Test case specifications were developed based on system usage scenarios. The test results indicate that all core system functionalities operate as expected, including data validation, automatic stock updates, and report export features in PDF and Excel formats. Based on the testing results, it can be concluded that the web-based inventory information system owned by Toko Jaya Makmur meets functional requirements and is suitable for supporting effective and efficient inventory management.

Co-Authors Abdurrahman Harits Achmad Febriyadi Achmad Irvan Zidny Afrizal Ahmad Arisyi Ahmad Nurhidayat Ahmad Zulfikar Setiawan Akmal Febrian Alanjono Astian Jondy Alif Fullah Alya Salsabilah Ananda Ivana Anggraini Aprien Febrian Ardijan Handijono Bob Zimazanya Chevy Herli Sumerli Dea Amelia Della Putri Kinanti Dhimas Suryo Laksono Dian Rifan Abdulah Dodi Wagiyanto Dwi Sari Ida Aflaha, Dwi Sari Dyah Masdyah Dzulfikar Ali Ervan Yudi Widyarto Fariz Nurrahim Fauzan Abdi Alam Alsalam Florida Virginia Luan Gilang Rama Permana Gilang Ramadhani I Gusti Ngurah Nyoman Dharma Manuarsa Ikhlasul kamil Indra Kosasih Irpan Sadath Komala Putra Jelita Sari Laksmi Jodi Caesar Joko Riyanto Kamila Salma Sofyan Kaysha Jasmine Khusnul Fikroh Adillah Kraugusteeliana Kraugusteeliana Kukuh Wijarnako Latifah Chumai Roh Leli Fatmasari Leonard Attalah Lia Lianti Mohamad Ilman Muhamad Ariq Rizky Supriyatna Muhamad Ikbal Kholik Saepullah Muhamad Nurridwan Muhamad Raehan Muhamad Syahid Muhamad Yusup Muhammad Adib Iktimal Muhammad Ishomi Dhiwa Muhammad Sodikin Muhammad Zaky Aditiya Muwahidah Nurhasanah Najwa Kusumaningrum Nasmilzha Gusfiarta Rachmadi Nasution, Annio Indah Lestari Naufal Rizqiananda Nazilah Marzukoh Marzukoh Niko Bilhaq Assidiqi Novi Rahayu Nugroho Djati Satmoko NURHASAN Nurul Khotimah Putra Zahwa Pratama Putri Arum Sari Putri Sri Rahayu Rahmat Hartono Raihan Pratama Resnawati Kusnandar Reza Sahputra Ria Anhar Rifki Ardiansyah Risa Salsabila Rivalno Putra Mulya Sa'diyah Sahala Yudha Satria Maulana Sekar Ajeng Kinasih Shantika Dwi Kurniawati Sheni Febriyanti Siti Aisyah Siti Maemunah Suci Handayani, Suci Sultan Hady Tiyas Cahyaning Wulan Uli Wildan Nuryanto Warman Wasis Wijanarko

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