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Fitriani, Arifah Devi
Institut Kesehatan Helvetia, Medan
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Journal : JURNAL KESEHATAN PERINTIS

 1 
ANALISIS MUTU PELAYANAN PERAWAT TERHADAP KEPUASAN PASIEN RAWAT INAP KELAS III DI RUMAH SAKIT ADVENT MEDAN Joyce Yulianti Silalahi; Arifah Devi Fitriani; Megawati Megawati
JURNAL KESEHATAN PERINTIS Vol 6 No 1 (2019): JUNI 2019 : Jurnal Kesehatan Perintis (Perintis's Health Journal)
Publisher : LPPM UNIVERSITAS PERINTIS INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (461.425 KB) | DOI: 10.33653/jkp.v6i1.165

Abstract

Nurse services are the most services obtained by inpatients at the hospital and important in providing patient satisfaction. The satisfaction survey for inpatients in 2017 for the period of February to April shows the lowest satisfaction rates for Class III inpatients on nurse services was 71% in April. The purpose of this study was to determine the relationship between the qualities of nurse services to the satisfaction of class III inpatients at Advent Hospital Medan. The design of this study is a quantitative analytical survey with a cross sectional approach. The population of this study was class III inpatients with an average number of 168 people each month. This research used accidental sampling technique as many as 118 people. The results of the chi-square analysis showed that the variable completeness and accuracy of information provided by nurses (p value 0,000), skilled and professional nurse variables (p value 0.019), patient variables were comfortable (p value 0,000) and patient variables avoided danger (p value 0,000) has a relationship to satisfaction. While the variable decrease in patient anxiety (p value 0.066) and friendly and empathetic nurses (p value 0.085) did not have a relationship to tsatisfaction. The results of multivariate analysis showed that the patient variables avoided danger (p = 0.009; Exp (B) 76,851) and the patient felt comfortable (p = 0.035; Exp (B) 15.308) significantly affected satisfaction. The conclusion of this study shows that efforts are needed to emphasize the implementation of patient safety while monitoring and evaluating, its implementation and to improve the ability of nurses to perform pain management. ABSTRAK Pelayanan perawat merupakan pelayanan terbanyak yang diperoleh pasien rawat inap dirumah sakit, sehingga menjadi ujung tombak pelayanan dan berperan dalam memberikan kepuasan pasien. Survey kepuasan pasien rawat inap tahun 2017 periode bulan Februari sampai April menunjukkan angka kepuasan pasien rawat inap kelas III terendah pada bulan April sebesar 71%. Penelitian ini bertujuan untuk mengetahui hubungan mutu pelayanan perawat terhadap kepuasan pasien rawat inap kelas III di Rumah Sakit Advent Medan . Metode penelitian ini adalah penelitian kuantitatif survei analitik dengan pendekatan cross sectional . Populasi penelitian adalah pasien rawat inap kelas III di Rumah Sakit Advent Medan dengan jumlah rata –rata 168 orang setiap bulan , menggunakan teknik accidental sampling sebanyak 118 orang. Hasil analisis chi square menunjukkan bahwa variabel kelengkapan dan ketepatan informasi yang diberikan perawat ( p value 0,000), variabel perawat terampil dan professional (p value 0,019) ,variabel pasien merasa nyaman (p value 0,000) dan variabel pasien terhindar dari bahaya ( p value 0,000) memiliki hubungan terhadap kepuasan pasien rawat inap kelas III RS Advent Medan. Sedangkan variabel penurunan kecemasan pasien (p value 0,066) dan perawat ramah dan empati (p value 0,085) tidak memiliki hubungan terhadap kepuasan pasien. Hasil analisis multivariat menunjukkan variabel pasien terhindar dari bahaya (p=0.009; Exp(B) 76.851) dan pasien merasa nyaman ( p=0.035; Exp(B) 15.308) berpengaruh signifikan terhadap kepuasan pasien rawat inap kelas III Rumah Sakit Advent Medan. Kesimpulan bahwa diperlukan upaya untuk menekankan pelaksanaan keselamatan pasien sembari dilakukan monitoring dan evaluasi pelaksanaannya dan diperlukan upaya untuk meningkatkan kemampuan perawat dalam melakukan manajemen nyeri.
Co-Authors ., Eddi Abdul Hamid Lubis Aceng Ali Awaludin Achmad Rifai Afriani, Miskah Afrianty, Miskah Agnes HM Rajagukguk Agustiawan aida fitria Akbar Hidayat Al-Amri, Fadhillah Azhana Albert Jeo alfiany sahry Alisha, Nori Amirah, Asriwati Angela Christina Anggraini, Indah Annisa Nurrachmawati Asepty, M.Rizky Priyanka Asmarani Yusnita Ida Sirait Asnila Dewi Harahap Asriwati Asriwati Amirah Asriwati Amirah Asriwati Asriwati Asriwati, Asriwati Asrul Asrul ASTIKA HANDAYANI Asyiah Simanjorang Asyiah Simanjorang Asyiah Simanjorang Bahari, Samsul Begum Suroyo, Razia Beni Satria Beni Satria Carolina Hanna Carryn Carryn Casia Reski Chairul Syah Putra Chairuna Amalia Dahrul Siregar Daniati, Wella Dea Tansy Ardelia Deby Deanda Deli Teo Deli Theo Deli Theo Deli Theo Desy, Rara Jaka Dewi Martina Efendi, Ismail Endang Maryanti Erawati, Susina Fadhilah Setyorini Fadhilla Qudsi Ramadhani Fakhryan Rakhman Farachdiba, Farachdiba Fauzi, Muhammad Dahlan Febri Gustianda Ginanti Siregar Febriantika, Febriantika Fhitriana, Suzan Fitri Yanti Friskila Hotnaria Gisna hartini Gunawan, Roni Hana Dhini Julia Pohan Hanidi, Hanidi Hanjaya Hanjaya Harahap, Juliandi Hasanah Hali, Nurul Husna Hariani Idawati Idawati Iman Muhammad Iman Muhammad Indra Lutfi Irwandi Irwandi Ismail Efendi Ismail Efendy Isnaini, Nadya Ivan Agus yanto Gea J Jamaluddin J. Hadi, Anto J. Hadi, Anto Jamaluddin Jamal Jamaluddin Jamaluddin Jamaluddin Jamaluddin Jamaluddin Jamaluddin Jamaluddin Jamaluddin Jayanti Pardede, Merly Jitasari Tarigan Sibero Joyce Yulianti Silalahi Juliandi Harahap Juliandi Harahap Ketut Suarayasa Kusnatalia Kusnatalia Lestari, Elsa Ambarwati Lucia Lastiur M. Fahriza Winaldha Nasution Mahmud Ar Rasyid Ridho Siregar Mandasari, Trilia Manisha, Manisha Mappeaty Nyorong Mappeaty Nyorong Mappeaty Nyorong Maretalinia, Maretalinia Mariana, Dessy Maryanti, Endang Masnelly Lubis Masnelly Lubis Masnelly Lubis Masnelly Lubis Masyitah, Irinne Mayang Sari Megawati Megawati - Megawati . Megawati Megawati Meliala, Sri Agustina Mentari Rambe, Nurbaya Meppeaty Nyorong Meriahta Sitepu Mhd. Aulia Rahman4 Mhd. Fadli Miskah Afriany Muchti Yuda Pratama Muhammad Adji Wibisono Muhammad Irsyad Muhammad Mahadi Hasibuan Muttaqin Al Ridha Muzauwir Muzauwir N NIRMAYATI Nada Salsabila Nadapdap, Marshall Jeremia Nadapdap, Thomson. P. Naeni Juliani Nasution, Ramadhani Syafitri Novitalia, Anak Agung Sagung Dewi NUR AINI Nur Aini Nur'aini Nur'aini Nuraini Nuraini Nuraini Nuraini Nurbaiziah, Nurbaiziah Nurlaila Qodrianti Siregar Nurliawati wati Nurul Hasanah Hali Nur’aini Nur’ani, Nur’ani Pohan, Hana Dhini Julia Purwoko, Agus Rahma Dona Rahmadhani, Putri Ramadhaini, Emi Ramadhani Syafitri Ramadhani, Kiki Mirna Razia Begum Suroyo Rian Alfian Rizki Kamalia Sabang, Novrizal Safuranti, Aristya Maulida Safwaliza Safwaliza Sahputri, Anita Samsider Sitorus Samsul Bahri Sari Safitri5 Seprianti, Monica Eprita Shilvira, Ayu Silaen, Mangatas Simanjorang, Asyiah Siregar, Dian Maya Sari Siregar, Herianto Sitompul, Anita Julistika Sari Sofina Lusia Harahap Sonataelina Togatorop Suci Sofiyanti Mochtar Sudiro Sudiro Sudiro Sudiro Sudiro, Nuraini, Sugito - Suharto, Teguh Suhena, Isabella SUROYO, RAZIA BEGUM Syafitri, Ramadhani Syamsul, Darwin Syeh Ali, Irwansyah Ahmad Teguh Suharto Teguh Suharto Theo, Deli Theresia Hutasoit Thomson P. Nadapdap Thomson Parluhutan Nadapdap Usman Kombih, Sarifin Utami, Tri Niswati Vina Rezeki Wella Daniati widia zalvi Wina Augustine Yose Dodi Pratama Yuniati Yuniati Yuniati Yuniati Yuniati Yuniati Zendrato, Bryan Ifolala Zuraidah Nasution