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Cakranegara, Pandu Adi
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Effect of Service Quality on the Satisfaction Level of Credit Card Customers Kamar, Karnawi; Sahusilawane, Wildoms; Oktawiranti, Anggi; Cakranegara, Pandu Adi; Rahayu, Novi
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 5, No 4 (2022): Budapest International Research and Critics Institute November
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i4.7234

Abstract

In the current era of development, the world of technology is in great demand by all people. Information technology has changed business strategy into something very vital. The banking industry sector places information technology as the main element that is integrated into banking activities, production information or in terms of providing banking services. The facility of providing accurate, timely and efficient information is in great demand and much needed in the sophistication of the current information age. The purpose of this study is to analyze effect of service quality on the satisfaction level of credit card customers. The type of research used is descriptive quantitative. The population in this study are 600 credit card users. Thus, the sample in this study are 86 credit card users. The method of analysis used a simple linear regression test. The results show that service quality has a positive and significant effect on the satisfaction level of credit cardcustomers.
Co-Authors Adisaputra, Ateng Kusnandar Ahmad Jurnaidi Wahidin Ahmad, Srifatmawati Ahmaddien, Iskandar Alfiana Alfiana Ali Imron Amalia, Mekar Meilisa Ambarwati, Retnoning Andi Febri Herawati Andinna Ananda Yusuff Andriyana, Erni Arianto Muditomo Arief Hidayatullah Khamainy Arief, Abdul Samad Arifin Arifin Arifin, Ardian Azizi, Muhammad Dadang Sudrajat Damanik, Darwin Dedi Rianto Rahadi Dewantara, Rizki Dikananda, Arif Rinaldi Dina Destari Dodo Kurniawan, Dodo Efendi Efendi Eka, Andi Primafira Bumandava Ellyawati , Noor Endrawati, Titin Etty Susilowati Fardhoni, Fardhoni Fitriningsih Amalo Gatot Wijayanto Haekal, T. M Haekal, T. M. Hafiz, Abdul hardiansyah, alim Haryono, Andri Hendriyanto Hendriyanto I Gede Iwan Sudipa Ichsan Ichsan Indrawati, Andi Irdawati Irdawati Irmayanti Irmayanti, Irmayanti Irwan Moridu Iwan Harsono Jati Kasuma Juliani Pudjowati Karnawi Kamar, Karnawi Karundeng, Deby Rita Klemens Mere Koli, Damaris Y Liswandi, Liswandi M Tirtana Siregar, M Tirtana Mapuasari, Supeni Anggraeni Marsha Ayunita Irawati Muhammad Asir Muhammad Yusuf Munawar Munawar Mustainah Mappatoba Nanang Qosim Ningtyas, Mustika Wati Alfia Nining Rahaningsih Nofirman, Nofirman Nugraha, Ardi Maulana nugroho, muhammad toto Nur Agus Salim, Nur Agus Nurhuda, Hilmi Mufthia Oktawiranti, Anggi PA Andiena Nindya Putri Pesik, Iren Meiske Pratiwi, Vidya Puspitasari, Nyi Dewi Putra, Purniadi Putri, Hadisa Putri, PA. Andiena Nindya Rachman, Reza Saeful Rahanra, Nicodemus Rahayu, Novi Ratih Pratiwi Raudya Setya Wismoko Putri Rizki Dewantara Rizky Ramadhan, Rizky Ronaldo, Reza Rusliandy, Rusliandy Sakarina, Sari Sampe, Ferdinandus Sari, Ade Risna Satria, Erwinsyah Setyawan, Antonius Ary Siddiqa, Heidi Silaban, Feliks Manihar Siti Nuzulia, Siti Soukotta, Agnes Suasa Suasa Suprapto Suprapto Susanto, Moh.Rusnoto Susilo Surahman Sutaguna, I Nyoman Tri Sutrisno, Sutrisno Sutriyawan, Agung Taime, Habel Tasrim, Tasrim Tekat Sukomardojo Timotius Agus Rachmat, Timotius Agus Totok Hendarto W, Sulaiman Wibowo, Rendi Wibowo, Yudha Satrio Widjayanti, Carolina Ety Wildoms Sahusilawane Yanto, Ery Yofy Syarkani Yutiandry Rivai Zulkifli Musthan, Zulkifli Zulkifli Zulkifli Zulvia Trinova