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All Journal Equilibrium: Jurnal Pendidikan DERIVATIF Jurnal Ilmiah Universitas Batanghari Jambi Journal of Economic, Bussines and Accounting (COSTING) SEIKO : Journal of Management & Business Jurnal Menara Ekonomi : Penelitian dan Kajian Ilmiah Bidang Ekonomi JURNAL AKUNTANSI KEUANGAN DAN MANAJEMEN Zona Manajemen: Program Studi Magister Sains Manajemen Universitas Batam International Journal of Environmental, Sustainability, and Social Science Journal of Coastal and Ocean Sciences Bahtera Inovasi Indonesian Journal of Engagement, Community Services, Empowerment and Development (IJECSED) International Journal of Educational Review, Law And Social Sciences (IJERLAS) Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Journal of Management and Digital Business Annals of Human Resource Management Research Journal of Governance, Taxation, and Auditing International Review of Practical Innovation, Technology and Green Energy (IRPITAGE) Zona Manajerial: Program Studi Manajemen (S1) Universitas Batam Studi Ekonomi dan Kebijakan Publik Jurnal Pengabdian Ibnu Sina International Journal of Management Research and Economics Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Jurnal Pendekar Nusantara Jurnal Penelitian Pendidikan Indonesia Journal of Multidisciplinary Academic Business Studies Journal of Multidisciplinary Academic and Practice Studies Global Academy of Business Studies Global Academy of Multidisciplinary Studies Studies in Economy and Public Policy Review of Multidisciplinary Academic and Practice Studies JRTI (Jurnal Riset Tindakan Indonesia)
Ngaliman, Ngaliman
Batam University, Indonesia
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Measuring the Performance of Batam City Government Using the Balanced Scorecard (BSC) Model PERMATASARI, Rizka Arsyntha; NGALIMAN, Ngaliman; YANTI, Sri
Journal of Governance, Taxation and Auditing Vol. 4 No. 1 (2025): Journal of Governance, Taxation and Auditing (July - September 2025)
Publisher : PT Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/jogta.v4i1.1571

Abstract

This study aims to measure the performance of the Batam City Government using the Balanced Scorecard (BSC) approach as a comprehensive performance measurement model. The BSC evaluates four main perspectives: financial, customer (public), internal processes, and organizational learning and growth. This study employs a qualitative descriptive approach, which is suitable for gaining an in-depth understanding of complex phenomena, particularly those related to organizational behavior and public administration. The research was conducted in Batam City, Indonesia, during the period from January to May 2025. The findings indicate that the implementation of BSC provides a holistic overview of budget management effectiveness, public service quality, internal process efficiency, and human resource development within the Batam City Government. The study also reveals that integrated performance measurement can enhance accountability, transparency, and the overall quality of governance. Therefore, the application of BSC in the public sector is considered a relevant strategic tool to support planning and more targeted decision-making.
The Effect of Competence, Information Technology and Complaint Handling on Customer Satisfaction Intervening Service Quality PURNOMO, Edy; NGALIMAN, Ngaliman; YANTI , Sri
Journal of Governance, Taxation and Auditing Vol. 4 No. 1 (2025): Journal of Governance, Taxation and Auditing (July - September 2025)
Publisher : PT Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/jogta.v4i1.1572

Abstract

The public satisfaction index value for the services of the Kijang Class III Port Authority and Harbormaster Office, Riau Islands, is in the poor category, due to customer satisfaction issues related to service quality, employee competence, information technology utilization, and complaint handling. This mixed-methods study aims to examine the relationship between competence, information technology utilization, and complaint handling on customer satisfaction in the intervening period. Service quality. It was concluded that competence, complaint handling, and service quality had a significant positive effect on customer satisfaction. Furthermore, competence and complaint handling had a significant positive effect on service quality. Then, the use of information technology had a positive but insignificant effect on customer satisfaction. Furthermore, complaint handling did not have a significant positive effect on service quality. Then, service quality was able to intervene in the influence of competence and information technology utilization in a significant positive way on customer satisfaction, but was unable to intervene in the influence of complaint handling on customer satisfaction. It is recommended to the leadership elements of the agency, among others, to optimize the condition of the technology infrastructure and create a training program to improve the basic skills of officers in using technology in communicating information to customers and prioritize the main targets of service performance to be oriented towards optimizing complaint handling.
Determination of Competence, Service Excellen, And Application of System Management Information on the Performance of District Employees in Karimun Regency Through Job Satisfaction as an Intervening Variable LIHARYANTI, Uci; NGALIMAN, Ngaliman; YANTI, Sri
Journal of Governance, Taxation and Auditing Vol. 4 No. 1 (2025): Journal of Governance, Taxation and Auditing (July - September 2025)
Publisher : PT Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/jogta.v4i1.1573

Abstract

The performance achievement of employees in the Karimun Regency Districts was not achieved according to the target, due to employee dissatisfaction, competence, excellent service and the application of management information systems. This mixed-method study aimed to determine the role of job satisfaction on competence, excellent service and the application of management information systems on employee performance. It was concluded that competence and positive job satisfaction significantly determine employee performance. Excellent service and the application of management information systems do not significantly determine employee performance. Furthermore, competence, excellent service and the application of management information systems positively and significantly determine job satisfaction. Then job satisfaction is able to intervene positively significantly with perfect determination of competence, excellent service and the application of management information systems on employee performance. This means that competence and satisfaction have a significant impact on employee performance. At the same time, excellent service and the application of management information systems have not had a significant impact. Furthermore, competence, excellent service and the application of management information systems have a significant impact on job satisfaction. Then job satisfaction can perfectly strengthen the influence of excellent service and the application of management information systems on employee performance, but competence can be partially strengthened.
THE EFFECT OF PROFESSIONALISM IN VILLAGE ASSET MANAGEMENT, OPTIMIZATION OF THE VILLAGE ASSETS UTILIZATION AND COMMUNITY EMPOWERMENT ON INCREASING VILLAGE ORIGINAL INCOME IN KUALA SEMPANG VILLAGE, SERI KUALA LOBAM DISTRICT, BINTAN REGENCY Mawarni, Mawarni; Ngaliman, Ngaliman; Satriawan, Bambang; Indrayani, Indrayani
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 1 No. 2 (2022): JANUARY
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (292.328 KB) | DOI: 10.54443/ijset.v1i2.6

Abstract

This study aims to determine and describe how the influence of professionalism in managing village assets, optimizing the use of village assets and empowering the community so that it contributes to increasing village original income. The type of data used in this research is quantitative data. The data source in this research is secondary data. The object of this research is Kuala Sempang Village, Seri Kuala Lobam District, Bintan Regency. The results showed that the professionalism of village asset management had no significant effect on village original income, the optimization of the village assets utilization had a significant positive effect on village original income and community empowerment had no significant effect on village original income. So, in this study from the three variables only one variable has a significant positive effect on the village's original income.
THE EFFECT OF EMOTIONAL INTELLIGENCE, HUMAN RELATION AND LEADERSHIP STYLES ON EMPLOYEE PERFORMANCE AT THE LOKA REHABILITATION BNN BATAM Amelia Widya Saputri, Meta; Ngaliman, Ngaliman; Indrayani, Indrayani; Khaddafi, Muammar
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 1 No. 2 (2022): JANUARY
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (595.089 KB) | DOI: 10.54443/ijset.v1i2.10

Abstract

The purpose of this study was to determine and analyze the effect of emotional intelligence, human relations and leadership style on employee performance in Loka Rehabilitasi BNN Batam. The research method used in this research is quantitative method. The population in this study were all employees at the agency totaling 90 people, with a sample size of 74 people. The data used in this study are primary data, namely by using a questionnaire made with a Likert scale. Data analysis techniques are quantitative data analysis techniques using statistical methods. Based on the results of data analysis, it was found that emotional intelligence had a positive and significant effect on employee performance variables, human relations had a positive and significant effect on employee performance variables, leadership style had a positive and significant effect on employee performance variables.
THE EFFECT OF PROFESSIONALISM IN VILLAGE ASSET MANAGEMENT, OPTIMIZATION OF THE VILLAGE ASSETS UTILIZATION AND COMMUNITY EMPOWERMENT ON INCREASING VILLAGE ORIGINAL INCOME IN KUALA SEMPANG VILLAGE, SERI KUALA LOBAM DISTRICT, BINTAN REGENCY Mawarni, Mawarni; Ngaliman, Ngaliman; Satriawan, Bambang; Indrayani, Indrayani
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 1 No. 4 (2022): MARCH
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v1i4.21

Abstract

This study aims to determine and describe how the influence of professionalism in managing village assets, optimizing the use of village assets and empowering the community so that it contributes to increasing village original income. The type of data used in this research is quantitative data. The data source in this research is secondary data. The object of this research is Kuala Sempang Village, Seri Kuala Lobam District, Bintan Regency. The results showed that the professionalism of village asset management had no significant effect on village original income, the optimization of the village assets utilization had a significant positive effect on village original income and community empowerment had no significant effect on village original income. So, in this study from the three variables only one variable has a significant positive effect on the village's original income.
THE EFFECT OF EMOTIONAL INTELLIGENCE, HUMAN RELATION AND LEADERSHIP STYLES ON EMPLOYEE PERFORMANCE AT THE LOKA REHABILITATION BNN BATAM Amelia Widya Saputri, Meta; Ngaliman, Ngaliman; Indrayani, Indrayani; Khaddafi, Muammar
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 1 No. 4 (2022): MARCH
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v1i4.24

Abstract

The purpose of this study was to determine and analyze the effect of emotional intelligence, human relations and leadership style on employee performance in Loka Rehabilitasi BNN Batam. The research method used in this research is quantitative method. The population in this study were all employees at the agency totaling 90 people, with a sample size of 74 people. The data used in this study are primary data, namely by using a questionnaire made with a Likert scale. Data analysis techniques are quantitative data analysis techniques using statistical methods. Based on the results of data analysis, it was found that emotional intelligence had a positive and significant effect on employee performance variables, human relations had a positive and significant effect on employee performance variables, leadership style had a positive and significant effect on employee performance variables.
THE EFFECT OF WORK FACILITIES, WORK ENVIRONMENT AND TRANSFORMATIONAL LEADERSHIP ON ORGANIZATIONAL COMMITMENT THROUGH JOB SATISFACTION AS AN INTERVENING VARIABLE FOR ENVIRONMENTAL AND FORESTRY SERVICE EMPLOYEES RIAU ISLANDS PROVINCE Siregar, Haposan; Ngaliman, Ngaliman; Satriawan, Bambang; Indrayani, Indrayani
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 1 No. 12 (2022): NOVEMBER
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v1i12.79

Abstract

This study aims to examine the effect of work facilities, work environment and transformational leadership on organizational commitment through job satisfaction as an intervening variable for the employees of the Environment and Forestry Office of the Riau Islands Province. The sample used is 129 respondents from 129 employees. The sampling technique used is census. The method used in this study uses quantitative research and the type of research used is explanatory research or explanation. The data analysis method used is the structural equation model (SEM-PLS).Based on the data analysis, it was found that the direct effect of Work Facilities on Organizational Commitment was positive and not significant. The direct effect of work environment on organizational commitment is positive and significant. The direct effect of Transformational Leadership on Organizational Commitment is negative and insignificant. The direct effect of Job Facilities on Job Satisfaction is positive and not significant. The direct effect of the work environment on job satisfaction is positive and significant. The direct effect of Transformational Leadership on Job Satisfaction is positive and significant. The direct effect of job satisfaction on organizational commitment is positive and significant. The indirect effect between Work Facilities on Organizational Commitment and Job Satisfaction as an intervening variable is positive and not significant. The indirect effect between Work Environment on Organizational Commitment and Job Satisfaction as an intervening variable is positive and significant. The indirect effect between Transformational Leadership on Organizational Commitment and Job Satisfaction as an intervening variable is positive and significant.
EFFECTS OF DIGITAL TRANSFORMATION, WORK FORM HOME, ANDEMPLOYEE ENGAGEMENT ON EMPLOYEE PERFORMANCE THROUGH SELF-EFFICIENCY IN THE COVID-19 PANDEMI PERIOD AT THE LURAH OFFICE OF TANJUNGPINANG TIMUR DISTRICT Balqis, Balqis; Ngaliman, Ngaliman; Satriawan, Bambang
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 1 No. 12 (2022): NOVEMBER
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v1i12.89

Abstract

The workforce in government agencies is required to adjust to the sudden digital transformation. This appeal from Indonesian President Joko Widodo at a press conference at the Bogor Palace, West Java (15 March 2020) aims to minimize the spread of the Covid-19 Virus which requires people to study from home, worship from home, and carry out any activities at home. Minister of education Nadiem Makariem also appealed to all workers and teachers related to the temporary suspension of learning activities at schools and at universities affected by the Covid-19 virus to carry out teaching and learning from home through application technology. This policy is contained in the circular of the Minister of PAN-RB No.
THE EFFECT OF EDUCATION LEVEL, WORK PERIOD AND INFORMATION TECHNOLOGY ON SERVICE QUALITY AND JOB SATISFACTIONAS AN INTERVENING VARIABLE IN VILLAGE DEVICES ON KUNDUR ISLAND KARIMUN DISTRICT Afrizal, Afrizal; Ngaliman, Ngaliman; Satriawan, Bambang; Khaddafi, Muammar
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 2 No. 1 (2022): DECEMBER
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v2i1.93

Abstract

The purpose of this study was to determine and analyze the effect of education level, years of service and information technology on service quality and job satisfaction as an intervening variable for village officials on Kundur Island, Karimun Regency. The method used was a questionnaire and distributed to 122 respondents. statistical data analysis using SEM PLS (structuralequation modellingpartial least squares) and using path analysis to examine the pattern of the relationship between the influence of the dependent and independent variables, both direct and indirect effects with smart pls 3.0 software. The research results showeducation level has a direct effect on job satisfaction with a p-value of 0.000, tenure has an indirect effect on job satisfaction with a p-value of 0.658, information technology education level has a direct effect on job satisfaction with a p-value of 0.000, job satisfaction has a direct effect on service quality with a p-value of 0.001, education level has a direct effect on service quality with a p-value of 0.008, tenure has a direct effect on service quality with a p-value of 0.009, information technology has a direct effect on service quality with a p-value of 0.018 , job satisfaction mediates the relationship between education level and service quality with a p-value of 0.009 <0.05,Job satisfaction mediates the relationship between tenure and service quality with a p-value of 0.006 <0.05, and job satisfaction mediates the relationship between information technology and service quality with a p-value of 0.004 <0.05.
Co-Authors -, Rika Regita Cahyani Achmad, Andi Afriyani, Nur Afrizal Afrizal Afwindra, Firdaus Ahadian Zulseptriadi Ali Sarpudin Amelia Widya Saputri, Meta Amit Silitonga Ana Faizah Andi M Lutfhi Andi YUNUS Anggraeni, Nina Astarizal, Astarizal Auzar Auzar Auzar, Silvia Balqis Balqis Bambang Agung Pramana Bambang Satriawan Basri Basri Basri Basri Benni Sumarman Brian Kawasi Cablullah Wibisono Cablullah Wibisono Catrayasa, I Wayan Cevy Amelia Chabblullah Wibisono Chablullah Wibisono Chablullah Wibosono Dahlan Gunawan Debora Sinaga Desi Asmanianti Desi Efna Dewi, Nolla Puspita Diana, Kurnia Dimas Rio Nugroho Dwi Firdayani Edi Indera Edy PURNOMO Edy Purnomo Eka Maria Susanti Eko Haryanto Eko Haryanto Ely Kurniawati Erni Lubis Etty Sri Wahyuni Eva Agustina Fachrudin Fachrudin Fachrudin Fachrudin Faisal Faisal Firaldi, Yukiko Fitri Sukmawati Friadi, John Friska Sihombing, Elisabet Gana Vige Ortega Gita Indrawan Gita Indrawan, Mohammad Habibi Habibi Handayani, Ika Fitri Hariansyah, Herry Helena Rouhillahi Hendra Aris Hendriyan Saputra Henry Aspan Herbert Manurung Hijliansyah Marbun Hizam, Nurul I Wayan Catra Yasa I Wayan Catrayasa I Wayan CATRAYASA I Wayan Catrayasa I Wayan Catrayasa Ihsan, Nurdin Indawati Lestari Indrawan, Gita Indrawan, Mohamad Gita Indrawan, Muhammad Gita Indrayani Indrayani Indrayani Indrayani Indrayani Indrayani Indrayani Indrayani Indrayani INDRAYANI INDRAYANI Indrayani Indrayani Iqbal Ramadhan John Friadi John Friadi Juniastito, Raynaldi Khaidir Khaidir, Khaidir Khairil Khairil Kurniawan, Ady Kurniawan, Nuzul Kurniawan Lie Lie Lie, Lie Liharyanti, Uci Liza Rickiany Lizania Syahputri Lubis, Erni Luthfi, Andi Luthfi, Andi M. Maisuro Maisuro Maisuro, Maisuro Mangara Mardiana MARHABAN, MARHABAN SIGALINGGING Maria Maria Mawarni Mawarni Meisy Pujianti Ningrum Mistianasari, Dita Mistianasari, Dita Mistianasari Muammar Khaddafi Muammar Khaddafi Muammar Khaddafi Muammar Khaddafi Muhamad Gita Indrawan Muhammad Gita Indrawan Muhammad Gita Indrawan Muliana, Heppy Muliyanto Muliyanto Muliyanto, Muliyanto Mursal Mursal Mursal Mursal Mursal Mursal Mustika, Ita Naufal, Muhammad Ade Ngalimun, Ngalimun Nike Astarina Ningrum, Meisy Pujianti Nolla Puspita Dewi Nur Afriyani Nur Andini Rianti Nurdin Ihsan One Yantri Paradila Putri, Inggerit PERMATASARI, Rizka Arsyntha Prayitno, Cahyo PUJI LESTARI Puji Lestari R.A. Widyanti Diah Lestari Rachman, Abd. Rafiza, Raja Rahima, Sri Rahman Efandi Raja Rafiza Raymond Raymond Rizka Arsyntha PERMATASARI Rizki Hidayat Sajiyo Sajiyo Sajiyo SAJIYO Sajiyo Sajiyo, Sajiyo Sania Davina Putri Sarmini Sarmini Sarmini Sarmini Sawaluddin Sawaluddin Sepyenita, Sepyenita Setiyowati, Herny Sheptya Yusnta Putri Sihombing, Anggi Hartaty Silvia Auzar Silvia Vitri Siregar, Haposan Siti Fathonah Sr Yanti Sri Rahima Sri YANTI Sri Yanti Sri Yanti Sri Yanti Sri Yanti Suharto Suharto Sujono, Imam Sulikah Sulikah Sumiyati Sumiyati Susilo Budi Hartanto Syamsul, Sari Baiti Syamsurizal - - Syarifah Zairina Uci LIHARYANTI Wahyu Wahyudin Wayan Catra Y Wayan Catra Yasa, I Wayan Catrayasa, I Wibisono, Cablullah Windayati, Diana Titik Wirawan, Donny Yanti , Sri Yantri, One Yasa, I Wayan Catra Yukiko Firaldi YUNUS, Andi Zairina, Syarifah Zulkifli Eko Purwanto