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Efektivitas Program Kartu Indonesia Pintar (KIP-K) di Universitas Negeri Gorontalo Zelin A. Usman; Arifin Tahir; Sri Yulianty Mozin
Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara Vol. 3 No. 2 (2026): April : Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/komunikasi.v3i2.984

Abstract

This study is motivated by the importance of the effectiveness of the Indonesia Smart Card for Higher Education Program (KIP-K) in expanding access to higher education for students from low-income families at Universitas Negeri Gorontalo. This study aims to analyze the effectiveness of the implementation of the KIP-K Program based on the aspects of goal attainment, integration, and adaptation. The research employed a descriptive qualitative approach, with data collected through interviews, observation, and documentation. The data were analyzed through the stages of data reduction, data display, and conclusion drawing and verification. In terms of goal attainment, the program helps students continue their education, although several challenges remain, including limited quotas, inaccurate targeting, and suboptimal on-time graduation. In terms of integration, coordination among program administrators, faculties, departments, students, and banking partners has functioned quite well, although academic services for recipients have not been entirely equal. In terms of adaptation, the program has shown the ability to adjust to policy changes and students’ needs through periodic evaluation and adjustments to the disbursement mechanism. The implication is that stronger targeting accuracy, academic assistance, service quality, and evaluation systems are needed to ensure more optimal and sustainable program implementation.
Kualitas Pelayanan di Dinas Tenaga Kerja: Koperasi dan Usaha Kecil Menengah Kota Gorontalo Muh. Reynaldi F. Mozin; Ismet Sulila; Sri Yulianty Mozin
Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara Vol. 3 No. 2 (2026): April : Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/komunikasi.v3i2.990

Abstract

This study aims to analyze the service quality of the issuance of the Job Seeker Card (AK-1) at the Department of Manpower, Cooperatives, and Small and Medium Enterprises of Gorontalo City This study focuses on the five dimensions of service quality based on the SERVQUAL model Tangibles, Reliability, Responsiveness, Assurance, and Empathy The study is conducted based on the decline in the number of job seeker card service users year over year, indicating issues with service quality This study employs a qualitative, descriptive approach Data collection techniques include observation, interview, and documentation Data analysis uses the Miles and Huberman model, which consists of data reduction, data display, and conclusion drawing. The findings show that the service quality at the Department of Manpower. Cooperatives, and Small and Medium Enterprises of Gorontalo City is generally not yet optimal In terms of tangibles, service facilities still need improvement, particularly in the comfort of service rooms In terms of empathy officers have shown concern for the community, but it is not yet consistent across all service situations Responsiveness is considered fairly good, although delays in the service process still occur In terms of reliability, services are not yet fully consistent in providing accurate, precise results Meanwhile, in terms of assurance, officers provide polite and fairly convincing services, although their competence still needs Improvement The conclusion of this study indicates that the service quality of the issuance of the Job Seeker Card at the Department of Manpower Cooperatives, Small and Medium Enterprises of Gorontalo City Still requires improvement, particularly in enhancing facilities, human resource competence and service consistency to increase public satisfaction.
Pengaruh Budaya Organisasi dan Lingkungan Kerja terhadap Kinerja Aparatur Dinas Pendidikan dan Kebudayaan Kota Gorontalo Arifah Rizqina Wanaartha Rauf; Sri Yulianty Mozin; Yacob Noho Nani
Perspektif Administrasi Publik dan hukum Vol. 3 No. 3 (2026): Juli: Perspektif Administrasi Publik dan hukum
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/perspektif.v3i3.1060

Abstract

The Education and Culture Office of Gorontalo City as a Regional Apparatus (PD) that manages government functions in the education and culture sector. Through the performance achievement assessment, it is known that the planned quality standards have not been fully achieved in accordance with the set targets. This study aims to determine whether Organizational Culture has a partial effect on the Performance of Apparatus in the Education and Culture Office of Gorontalo City, whether the Work Environment has a partial effect on the Performance of Apparatus in the Education and Culture Office of Gorontalo City, whether Organizational Culture and Work Environment simultaneously affect the Performance of Apparatus in the Education and Culture Office of Gorontalo City. This study uses a quantitative method with a population of 91 people. Data collection techniques are carried out through questionnaires, observation and documentation. Data analysis uses the help of SPSS software version 21. The results of the study explain that Organizational Culture has a positive effect on the performance of the Education and Culture Office of Gorontalo City with a partial determination coefficient of 26.70%. The work environment has a positive effect on the Performance of the Education and Culture Office of Gorontalo City with a partial determination coefficient of 43.80%. Organizational culture and work environment jointly influence the performance of the Gorontalo City Education and Culture Office apparatus with a simultaneous determination coefficient of 70.50%.
Evaluasi Kebijakan Program Usaha Peningkatan Pendapatan Keluarga Akseptor (UPPKA) di Kota Gorontalo Cha Cha Esa Agustina Wuwungan; Sri Yulianty Mozin; Yacob Noho Nani
Perspektif Administrasi Publik dan hukum Vol. 3 No. 2 (2026): April: Perspektif Administrasi Publik dan hukum
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/perspektif.v3i2.1086

Abstract

High population growth demands sustainable family economic empowerment efforts, one of which is through the Acceptor Family Income Improvement Effort (UPPKA) Program. However, its implementation reality in Dulalowo Sub-district is characterized by the challenge of low community participation. This research aims to evaluate in-depth the extent of the program's success using the Context, Input, Process, Product (CIPP) evaluation model approach. Through the application of a descriptive qualitative method, empirical data were collected from eight informants using in-depth interviews, observation, and documentation study techniques. The research findings indicate a contradictory gap between administrative success and economic welfare stagnation in the field. Contextually, this program is highly needed by the target community, but its implementation is hindered in the input aspect due to the absence of cash operational capital support. This directly impacts a passive socialization process and triggers low citizen participation due to sociological obstacles in the form of housewives' double burden. Consequently, the program's achievement product is only limited to fulfilling the kitchen needs of a small-scale group and fails to alleviate poverty at a macro level. In conclusion, this program requires a reorientation of assistance into cash capital, accurate integration of poverty data, and strengthening of cross-sectoral collaboration.
The Performance of Student Administrative Services in the Society 5.0 Era: Evidence from Gorontalo State University Yulianti Taib; Asna Aneta; Sri Yulianty Mozin
International Journal of Humanities and Social Sciences Reviews Vol. 3 No. 3 (2026): August: International Journal of Humanities and Social Sciences Reviews
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijhs.v3i3.644

Abstract

This study examines the performance of student administrative services in the Society 5.0 era at the Bureau of Academic Affairs, Student Affairs, and Planning of Gorontalo State University, focusing on scholarship services. It addresses the need for accessible, responsive, transparent, inclusive, and student-centered administrative services in higher education. A descriptive qualitative approach was employed through in-depth interviews, participatory observation, and document analysis. Informants included bureau leaders, scholarship and financial aid administrators, operational officers, and students receiving various scholarship schemes. Thematic analysis was conducted through data reduction, data display, and conclusion drawing, while validity was ensured through source triangulation, method triangulation, and member checking. The findings show that accessibility has improved through service counters, websites, social media, WhatsApp, online forms, SIMPEL BAKP, and coordination with faculties and study programs. However, information remains fragmented, digital standard operating procedures are not uniform, and disability-inclusive access is limited. Responsiveness is supported by direct and digital communication, but it lacks a dedicated complaint system, automatic notifications, selection-status dashboards, and real-time disbursement tracking. Service quality is perceived as fairly good because students experience professional, friendly, and fair treatment. Nevertheless, service documentation, procedural standardization, staff training, and humanistic technology integration need strengthening. The study concludes that scholarship administration should be transformed into a centralized, inclusive, responsive, transparent, and student-centered digital-humanistic service model.
Evaluating Package C Equivalency Education Policy in a Non-Formal Education Unit: A CIPP-Based Case Study from Batudaa, Gorontalo, Indonesia Siti Ramawati Abas; Sukarman Kamuli; Sri Yulianty Mozin
International Journal of Humanities and Social Sciences Reviews Vol. 3 No. 3 (2026): August: International Journal of Humanities and Social Sciences Reviews
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijhs.v3i3.648

Abstract

Package C equivalency education is a strategic non-formal education policy designed to provide senior secondary education access for citizens who are not served by the formal schooling system. This study evaluates the implementation of the Package C Equivalency Education Policy at the Non-Formal Education Unit Sanggar Kegiatan Belajar in Batudaa District, Gorontalo Regency, Indonesia. The study addresses the gap between the policy objective of expanding equitable access to secondary education and the practical constraints found in local implementation. Using a qualitative evaluative case study design, the research applies the Context, Input, Process, and Product evaluation model. Data were collected through in-depth interviews, observation, and document analysis involving program managers, tutors, learners, parents, alumni, and non-formal education supervisors. The findings show that the policy is contextually relevant to learners who face economic barriers, employment demands, age constraints, and limited access to formal schooling. However, input capacity remains insufficient due to limited tutor availability, inadequate andragogical competence, insufficient learning media, and learning modules that are not yet fully contextualized. The process dimension reveals inconsistent learning schedules, lecture-dominated instruction, weak adult-learning practices, and suboptimal monitoring. Product evaluation indicates positive outcomes in graduation, academic confidence, and access to administrative requirements for work or further study, but practical skills and socio-economic impacts remain limited. The study concludes that Package C policy implementation requires stronger socialization, tutor capacity development, contextual learning resources, flexible learning management, and local policy support to generate sustainable public value.
Pengaruh Profesionalisme Pegawai terhadap Kualitas Pelayanan Publik di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Bone Bolango Meydina Saufika Lukum; Sri Yulianty Mozin; Rustam Tohopi
Parlementer : Jurnal Studi Hukum dan Administrasi Publik Vol. 3 No. 2 (2026): Juni: Parlementer: Jurnal Studi Hukum dan Administrasi Publik
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/parlementer.v3i2.1715

Abstract

Public service quality is an essential element of responsive governance. However, the Department of Population and Civil Registration of Bone Bolango Regency still faces challenges related to service completion time and compliance with operational procedures due to the suboptimal responsiveness of its employees. This study aims to analyze the effect of employee professionalism on public service quality at the institution. A quantitative correlational approach was employed, involving 43 employees selected through saturated sampling (census). Data were collected using a Likert-scale questionnaire and analyzed through descriptive statistics and simple linear regression. The results reveal that employee professionalism has a positive and significant influence on public service quality. Professionalism reflected in creativity, innovation, and responsiveness contributes 69.80% to the performance of population administration services. These findings indicate the importance of strengthening human resource development strategies within the institution. Efforts such as interpersonal communication training, enforcement of discipline in accordance with Standard Operating Procedures (SOP), and acceleration of digital-based service adaptation are necessary to improve public trust and community satisfaction in a sustainable manner.
Reimagining Academic Service Management in Higher Education: Transformational Strategies for Organizational Change and Student Success Mozin, Sri Yulianty; Aneta, Yanti; Nani, Yacob Noho; Tohopi, Rustam
Journal of Governance and Public Policy Vol. 13 No. 2 (2026): June 2026
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jgpp.v13i2.27998

Abstract

Existing studies on academic service management in higher education have mainly emphasized digitalization, administrative efficiency, and service quality improvement. Less attention has been paid to how leadership, technological innovation, organizational culture, and human resource development interact as an institutional mechanism for sustaining academic service transformation in Indonesian public universities. This study aims to explain how these four dimensions operate together in transforming academic service governance. A theory-guided qualitative case study was conducted at the State University of Gorontalo, selected as a theoretically relevant case because it has implemented SIAT, e-office, chatbot-based information services, cloud-based archives, and mobile service monitoring. Data were collected through in-depth interviews, participatory observations, and document analysis, and were analyzed using hybrid thematic analysis combining deductive and inductive coding. The findings show that academic service transformation is not driven by technology alone. It emerges through a sequential and mutually reinforcing process in which: visionary leadership generates institutional legitimacy; digital innovation redesigns service routines and improves transparency; collaborative culture facilitates coordination and acceptance; and human resource development sustains implementation through competence, motivation, and service commitment. The study contributes to higher education governance literature by proposing the Integrated Academic Service Transformation Model. The model conceptualizes academic service reform as an institutional change process that links leadership-generated legitimacy, digital service redesign, collaborative institutionalization, and human resource learning to support organizational change and student success.
Penerapan Teknologi Informasi dalam Administrasi Pelayanan Kesehatan Rawat Jalan Yanti Mustafa; Sri Yulianty Mozin
Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis Vol. 5 No. 1 (2026): Januari : Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jupsim.v5i1.6346

Abstract

The implementation of information technology in outpatient healthcare administration has become a strategic approach to improving service efficiency and quality in healthcare facilities. Administrative processes that are still managed manually often lead to various problems, including long waiting times, data recording errors, and service delays. This study aims to comprehensively review the application of information technology in outpatient healthcare administration based on previous scholarly studies. This research employs a literature review method by examining national and international journal articles, books, and relevant policy documents. Literature searches were conducted through several online databases using specific inclusion criteria and analyzed through thematic analysis and narrative synthesis. The findings indicate that the use of information technology, such as electronic registration systems, electronic medical records, and healthcare management information systems, significantly improves administrative efficiency, data accuracy and integration, and managerial decision-making. Furthermore, information technology contributes to higher patient satisfaction and improved outpatient service performance. However, several challenges remain, particularly related to human resource readiness, infrastructure availability, and data security issues. Therefore, strong policy support, continuous capacity building, and systematic evaluation are required to ensure the optimal implementation of information technology in outpatient healthcare administration.
Quality of Birth Certificate Services at The Population and Civil Registry Service of Banggai Islands Regency Rendi Al Pazri; Arifin Tahir; Sri Yulianty Mozin
Public Policy Journal Vol 6, No 3 (2025)
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37905/ppj.v6i3.3166

Abstract

Penelitian ini bertujuan untuk menganalisis kualitas pelayanan akta kelahiran di PNS Kabupaten Kepulauan Banggai. Metode penelitian yang digunakan adalah deskriptif kualitatif, dengan teknik pengumpulan data melalui wawancara, observasi, dan dokumentasi. Analisis data dilakukan melalui tahapan reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa pelayanan akta kelahiran telah dilaksanakan dengan baik. Dari perspektif keandalan, proses pelayanan dinilai cepat dan tepat waktu. Responsif menunjukkan bahwa petugas responsif terhadap kebutuhan masyarakat. Dari perspektif jaminan, pegawai menunjukkan kompetensi dan kesopanan, sehingga menumbuhkan kepercayaan masyarakat. Empati juga terlihat melalui keramahan dan perhatian petugas dalam melayani masyarakat. Dimensi bukti fisik menunjukkan bahwa fasilitas pelayanan memadai, meskipun beberapa area memerlukan perbaikan. Secara keseluruhan, pelayanan akta kelahiran di PNS Kabupaten Kepulauan Banggai selaras dengan prinsip pelayanan publik yang cepat, akurat, dan transparan.
Co-Authors Abas, Adam Abd. Rahman Pakaya Abdullah, Susanti Abdurahman, Sustri Adam Abas Adelia Safitri Husain Adeliptia Abdullah Adha Ladjulu Adinda Pratiwi Maliki Agung Nugraha Agussalim, Alfiyah Ainun Fauzia Idrus Ainun Fauziah Isnani idrus Ainun Marsyida Komendangi Akbar Rizky Pratama Mohamad Aldina Sakira Alexander Badjuka Alexander H. Badjuka Alexander H. Badjuka Alexander H. Badjuka Alexander H. Badjuka Alexander H.Badjuka Alfika Yope Alfiyah Agussalim Alfridah Auliyah Mokoginta Alfridho Musa Alif Ramadan Ismail Alifiyah Agussalim Alya Febriliya Usman Amanda, Ni Made Anggun Mokodompit Apriyana Darise Arief Rahmat Giasi Arifah Rizqina Wanaartha Rauf Arifin Arifin arifin tahir Aripin, Irmawati Arit Pratama Putra Lihawa Asna Aneta Asrar Abukhair Astri Hasniyantri Lanio Aulia Ramadania Saleh Auralia Davina Salsabila Badjeber, Fikran Badjuka, Alexander Badjuka, Alexander H. Bala Bakri Bangko, Nia Rahmadani Baruadi, Suci Apriani Botutihe, Mohamad Iqshal Cehlsi Olivia Katili Cha Cha Esa Agustina Wuwungan Cipta Monoarfa Danil Y Patah Daud, Fidyan Dea Ayu Lestari Dea Ayu Lestari Delvina oktafiani kasim Deron Rivaldo Suluh Desri Kadir Dina Alifia Jasmine Djaba, Aulia Djafar, Nazwa Dita Djafar, Nurul Anggraini Djamila Podungge Djufri, Diva Natasya Dumbela, Utamy S. Dwi Amalia Harun Dwi Ayu Hartinah Dwi Indah Yuliani Solihin Dwi Sasmindar Edis Adelia Dunggio Ely Ibrahim Fadila Al-Hamid Fadila Ladiku Fadila Ladiku Fadillah Abdullah Fahira Dwi Putri, Annesha Fardan Rumampuk Fardan Rumampuk Fasya Apriliyana Thaib Fatma Nia Kasim Fatmawati Latif Fatmawati Latif Fatralisa D. Pulanding Fazrurrahman Gunibala Febrina Putri Iskandar Fenti Prihatini Dance Tui Fija Ahaya Fija Ahaya Filshabilla Wantu Fitria Nur Amalia Ismail Fitrianingsih, Sela Hadidjah Hasan Haikal Supu Halid, Intan Juleyka Hardiyanto Hardiyanto Hardiyanto Hardiyanto Hartakni Hartawan Hasan, Hadidjah Hiola, Fharel Putra Hola, Miftahulzana Hulopi, Adelia Idris Hamdata Indah Purnamasari Hapulu Indriyani Lumentut Intan Juleyka Halid Intan Nur’Ain Sako Irawati Yohan Irina Popoi Irmawati Aripin Ismet Sulila Israh Miranti Wahab Izzatunisa Akuba Jelita Jelifer Darise Joevanka Teressa Waworuntu Julia Brigit Djaafar Juliawati, Ni Ketut Juriko Abdussamad Kadir, Fitra Kalaati, Nurain Oktaviani Karmila Djafar Karmila Djafar Khairunnisa Ahmad Khoirullah Lapasau Latif, Fatmawati Lawani, Zaskia Salwa Lawani, Zaskia Shalwa Lestari, Dea Ayu Liliana Agnesia Lina Syafitri Liputo, Nadila Liswati Abdullah Mahmud, Zubaidah Makalalag, Febian Nataya Maku, Nurandini Manangin, Yulmi Marcela Puwa Marcela Puwa Marsha Oktaviani Sila Marsha Oktaviani Sila Marshanda Putri Rahmawati Maya Anggraini Maya Anggraini Ma’ruf, Riskawati Melikuestri, Endah Meydina Saufika Lukum Meylis Rasid Miftah Revalina Rahim Miranda Djafar Miranda Djapar Moh Al Rizky K. Ali Moh Nabil U.S Tuki Moh Prayuda Sampara Moh Prayuda Sampara Moh Tegar Pratama Bito Mohamad Iqshal Botutihe Mohamad Iqshal Botutihe Mohamad Nazril Abjul Mohamad Rasya Mohi Monoarfa, Sitti Salsabila Muchtar Ahmad Muh. Reynaldi F. Mozin Muhamad Maulid Muhammad Fajri Sulhandi Mutiara Take Nadila Liputo Nafisya Datau Nahla Nafilah Lahay Najwa Cahyanin T. Yusuf Najwa Safana Najwa Safana Nandita Filaria Haridji Napu, Febriany Hasnawati Nazlih Alhusna Abas Nazwa Fhathiyah S. Mile Nggilu, Rukiah Ni Made Amanda Ni Made Amanda Nirmawati Mahmud Noho, Nurul Nazwa Nopal R. Abas Ntelu, Nurferawati Nur Fadillah Rasjid Nur Padillah Sahibuddin Nur Ramadani Karim Nur Yusri Adam Nurferawati Ntelu Nurkamiden, Dwi Rahmatia Nurul Khikmah Nurul Nazwa Noho Oksin Mawikere Pakaya, Rahmatia Patuti, Vanda Imelda Pratia Anggraini Wahap Pua, Yunistia Warda Pulanding, Fatralisa Pulanding, Fatralisa D. Putri Adabu Rahmat Reizal Loleh Rahmawaty M. Noho Rahna Juwita Hatta Era Raihan A. Hanasi Raihan Alamsyah Hilapah Ralda Ivanka A. Labino Ramadhani, Rini Rauf A. Hatu Regina Alfanesya Machmud Regina Rahmadani Ismail Rendi Al Pazri Rifkin Rini Ramadhani Riskawati Fitra Risnawati R. Itani RITA HULANTU Rizal Rizki A. Mohi Rizky Ayulia Sari Romy Tantu Rosita Y. Abuba Rosman Ilato Rumampuk, Fardan Rusli Isa Sabrina Meamogu Saiful Annam Saiful Annam Salihi, Tiara Kasih Sampara, Mohamad Prayuda Sasmindar, Dwi Sastro Mustapa Wantu Sawali, Nadia Selvia Ningsi Panigoro Sesilia U. Taidi Sintia Anwar Siti Fadilah Atjil SITI FATIMAH Siti Mardia Mareteng Siti Mardia Mareteng Siti Nur Aisa Saleh Siti Nurain Tuna Siti Nurcahyati Abdussamad Siti Nurhaliza Labasir Siti Pratiwi Husain Siti Ramawati Abas Siti Rukiah Yusup Siti Sabrina Kadir Siti Zahra Nurkhalizah Saleh Sitti Miskayatul Jannah Sitti Warda Syarif Sofyan Noho Sopia, Siti Sri Fadhilla Astuti Bouti Sri Naila Putri Abdullah Sri Nandri Yanti Ismail Sri Rahayu Nadia Sukarman Kamuli Sulila, Vivi Venti Vera Syarifah Arkani Tiara Kasih Salihi Tohopi, Rustam Umar, Nurlin Umar, Suci Novia Utami Septiyani Dumbela Utami Septiyani Dumbela Vanda Imelda Patuti Vivi Venti Vera Sulila Wal Fajri Wati Rudin William Indra S. Mooduto Winda Septiyani Pahude Wulandari Putri Radjak Yacob N. Nani Yacob Noho Nani Yakob Noho Nani Yanti Aneta Yanti Mustafa Yasifah Tri Andini Yasifah Tri Lewana Yuliana Zahra O. Duhe Yulianti Taib Zaskia Shalwa Lawani Zavicka Aulia Natasya Zelin A. Usman Zhafirah Nuralifya Rilani Kasim Zubaidah Mahmud