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All Journal Prosiding Universitas PGRI Palembang BISNIS: Jurnal Bisnis dan Manajemen Islam Register Journal Journal Of Nursing Practice Jurnal Ilmu Kesehatan Jurnal Informasi Kesehatan Indonesia (JIKI) JURNAL SWARNABHUMI International Journal of Community Service Learning EDUPEDIA Jurnal al-Murabbi JURNAL ILKES (Jurnal Ilmu Kesehatan) Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Prosiding Conference on Research and Community Services Journal of Applied Management and Business (JAMB) INTERNATIONAL JOURNAL OF CULTURAL AND SOCIAL SCIENCE Seminar Nasional Hasil Riset dan Pengabdian (SNHRP) Journal of Applied Nursing and Health Sehat Rakyat: Jurnal Kesehatan Masyarakat Optimal: Jurnal Ekonomi dan Manajemen E-JRM The International Journal of Tropical Veterinary and Biomedical Research Jurnal Ilmiah Agroust SPIKESNAS Liberosis: Jurnal Psikologi dan Bimbingan Konseling El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam INTEGRATIF: Jurnal Pengabdian Kepada Masyarakat JURNAL ILMIAH PENELITIAN MAHASISWA Pedagogic Research - Applied Literacy Journal REGISTER JOURNAL Hikmah: Jurnal Studi Pendidikan Agama Islam GeoEco J-CEKI
Siti Asiyah
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Pengaruh Word Of Mouth, Kualitas Layanan, Dan Lokasi Terhadap Keputusan Pembelian (Studi Pada Queen Jilbab Jln. Tlogomas Kota Malang, Jawa Timur) Magvira Nurul Khoyima; Nur Hidayati; Siti Asiyah
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 10 No. 02 Februari 2021
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

ABSTRACTThis study aims to analyze the effect of word of mouth, service quality and location on   purchasing decisions on consumers of Ratu Jln hijab. Tlogomas Malang City, East Java. The population in this study were consumers who had or were making purchases and this sample was taken using purposive sampling technique and the total sample was 60 respondents. The data source used is primary data and the method of collection is using a questionnaire technique. The results of this study indicate that word of mouth, service quality and location influence purchasing decisions, the variable word of mouth partially has a positive and significant effect on consumer purchasing decisions of Ratu Jln hijab. Tlogomas Malang City, East Java.Keywords: word of mouth, service quality, location, purchasing decisions 
PENGARUH KUALITAS PRODUK,KUALITAS PELAYANAN DAN PROMOSI PADA UNICCRAB SEAFOOD MALANG TERHADAP KEPUASAN KONSUMEN (Studi Kasus Pada Konsumen Uniccrab Seafood Soekarno Hatta Malang) Nur Rochman; M. Hufron; Siti Asiyah
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol 09 No 18 Agustus 2020
Publisher : UNIVERSITAS ISLAM MALANG

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ABSTRACTThis research was conducted at Malang Uniccrab Seafood Restaurant in Lowokwaru District, Malang City. This type of research used in this research is quantitative research. The purpose of this study was to determine the effect of product quality, service quality, promotion on customer satisfaction. The variables of product quality, service quality, promotion, while the dependent variable is customer satisfaction. The sample used in this study was 100 respondents who made food purchases at Seafood Uniccrab Malang. Data collection techniques using a questionnaire. The analytical method used is the validity test, reliability test, normality test, classic assumption test, hypothesis test, determination test with the help of SPSS software. The results showed that the variables of product quality, service quality, promotion partially and simultaneously had a positive and significant effect on customer satisfaction. Keywords: customer satisfaction, product quality, service quality, promotion
Pengaruh Product Quality Dan Product Innovation Terhadap Purchase Decisions (Studi Kasus Pada Pelanggan Starbucks Kec. Klojen, Kota Malang) Nanda Rifky V. A; N. Rachma; Siti Asiyah
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 11 No. 01 Agustus 2022
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract This study aims to determine the effect of product quality and product innovation on purchase decisions through partial or simultaneous. This research is a type of explanatory research. The population of this research is the customers from Starbucks located in Kec. Klojen, Malang City. The sampling technique used in this research was purposive sampling technique consisting of 75 respondents with predetermined criteria. This study uses quantitative methods, data collection uses a questionnaire method with a Likert scale as a measuring tool for respondents answers. Data analysis used multiple linear regression analysis. The results of this study indicate that product quality and product innovation has a positive and significant effect on purchase decisions. Keywords: Product Quality, Product Innovation, Purchase Decisions
Pengaruh Brand Trust, E-Service Quality Dan Promosi Terhadap Kepuasan Konsumen (Studi Kasus Pada Jasa Pengiriman DPA Express Sumenep) Evita Alufir Rahmat; Siti Asiyah; Afi Rahmat Slamet
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 11 No. 07 Agustus 2022
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

Abstract The studied aiming to be determining serviced qualitied, producted qualitied and promotional mixing on purchased decisioning for Jasa Pengiriman DPA Express Sumenep products, Malang College. Goods quality can attract customer's special interest. In order to face the competition, a company implements a marketing strategy for the goods produced. In a position to try to increase competition for similar goods and the behavior of customers who prefer new variants of goods issued by competitor issuers for satisfaction, more benefits & curiosity (Purwita, 2019). The company must also show that product quality must be in Barangsi because as well as growing the reputation quality of the issuer, it will increase so that the issuer gets a good reputation in the eyes of customers. On the other hand, customers will always remember by definition the quality of the goods is good, even customers will decide to buy the same goods again. In deciding a transaction, one of the factors that will be reviewed by the customer is price. Award Determination Strategy is a fundamental function that must be carried out by a company in responding to the market. Awards are also by definition one of the points taken into consideration by customers in determining transaction policies on goods (Kotler, 2005:18). Where the award is the amount of money that the customer must give fish in order to obtain or use an item or service. In addition, awards will be an important consideration for customers in deciding their transactions, customers will compare the goods awards of their choice, then whether such awards are appropriate or not with the value of the goods and the amount of money that must be spent, so of course, customers choose other customer awards (awards). Keywords: Purchase Decision, Service Quality, Product Quality, Promotional mix
Pengaruh Desain Kerja dan Budaya Organisasi Terhadap Komitmen Organisasi Dalam Meningkatkan Kinerja Karyawan Pada PT Ongkowidjojo Malang Muhammad Ilham Bachraesy; Siti Asiyah; Fahrurrozi Rahman
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 10 No. 13 Februari 2021
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

AbstractThis study aims to determine the direct effect of job design, organizational culture and organizational commitment on employee performance and organizational commitment as a mediating variable. Based on data from PT Ongkowidjojo Malang, there are 350 employees as a population, so the sample used in the study was 78 employees. The sampling method used was purposive sampling method. In this study, the analysis technique used is multiple linear regression using cross section data. Based on the results of path analysis and research results, it is known that job design has a positive and significant effect on organizational commitment and organizational culture has a positive and significant effect on organizational commitment. Job design has a positive and significant effect on employee performance, organizational culture has a positive and significant effect on employee performance, and organizational commitment has a positive and significant effect on employee performance. Organizational commitment can mediate the influence of job design and organizational culture on employee performance. Keywords: Job design, organizational culture, organizational commitment, and employee performance
Pengaruh Kualitas Produk, Inovasi Produk Dan Strategi Pemasaran Terhadap Keunggulan Bersaing (Studi Kasus pada UMKM Batik Tulis Argotirto) Ahmad Rifqi Mubarok; Siti Asiyah; Ratna Tri Hardaningtyas
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 11 No. 10 Agustus 2022
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

Abstract This study aims to determine the effect of product quality, product innovation and marketing strategy on competitive advantage in SME Batik Tulis Argotirto. The data used in this study used primary data by distributing questionnaires to respondents. The population in this study were consumers of Batik Tulis Argotirto with a total sample of 64 consumers. Sampling technique using Non Probability Sampling. Data collection techniques using questionnaires and data analysis tools. Based on the results of the study simultaneously showed that product quality, product innovation and marketing strategy had a significant effect on competitive advantage in SME Batik Tulis Argotirto. While partially there is an influence between the variables of product quality, product innovation, and marketing strategy on competitive advantage in SME Batik Tulis Argotirto. Keywords: Product Quality, Product Innovation, Marketing Strategy, Competitive Advantage 
Pengaruh Kualitas Layanan, Kepercayaan, Dan Citra Perusahaan Terhadap Kepuasan Nasabah (Studi Pada Nasabah PT. Bank BPR UMKM JATIM Cabang Mojokerto) Laidia Himmatul Ulya; Siti Asiyah; Afi Rahmat Slamet
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 11 No. 10 Februari 2022
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

AbstractThis study aims to determine and analyze the effect of service quality, trust and corporate image on customer satisfaction. The population in this study were customers of PT. Bank BPR UMKM East Java Mojokerto Branch that uses products/services at PT. Bank BPR UMKM East Java Mojokerto Branch with a total sample of 100 respondents. The analysis method uses multiple linear regression analysis. Sampling technique with non probability sampling technique with purposive sampling method. The results showed that the variables of service quality, trust and corporate image simultaneously affect customer satisfaction. The variables of service quality, trust and company image partially have a positive and significant effect on customer satisfaction. Keywords: Service Quality, Trust, Company Image, Customer Satisfaction. 
Pengaruh Kualitas Produk Dan Harga Terhadap Kepuasan Konsumen (Studi Kasus Pada Jemblung Coffee Ii Malang) Mohammad Lutfi; Rois Arifin; Siti Asiyah
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 10 No. 12 Februari 2021
Publisher : UNIVERSITAS ISLAM MALANG

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AbstractThis research seeks the influence of product quality and price on customer satisfaction in Jemblung II Malang coffee. This type of research uses quantitative methods that aim to find significant influences partially and simultaneously. The number of respondents used was 60 respondents, with the criteria of consumers aged 17 years and above and consumers who made coffee purchases. This research method is tested by validity and reliability tests. The classic assumption tests used are the normality assumption test, the multicolonierity assumption test, and the heterokedastisity assumption test. In addition, several linear regression tests are also used, and hypothesis testing, namely F test, T test, and determination test (R2). The results of this study show that there is a significant influence simultaneously between product quality variables and prices on consumer satisfaction. In part, there is an influence on product quality affecting consumer satisfaction, and price has a significant effect on consumer satisfaction. Price is the most dominant variable in consumer satisfaction for coffee jemblung II Malang. Keywords: Product Quality, Price, Customer Satisfaction
Pengaruh Lingkungan, Disiplin, Dan Kepuasan Kerja Terhadap Tingkat Kinerja Karyawan Studi Kasus Karyawan (Studi Kasus Karyawan JNE Cabang Utama Surabaya) Sonia Ismi Khaq; Siti Asiyah; Budi Wahono
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 10 No. 07 Agustus 2021
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

Abstract Humans are one of the important elements needed in an organization. Even a company or organization cannot run if there are no humans in it, even though the factors have been met, the company still requires the role of humans so that the company's performance runs effectively and efficiently. company or organization. PT. The Nugraha Ekakurir route or better known as JNE is a private courier and logistics service company that has been developing in Indonesia for a long time. The sample in this study included 56 respondent at JNE Surabaya.In this study, the researcher used a quantitative descriptive research method in which the researcher distributed questionnaires to analyze the results of the respondents' answers and then tested them to get answers to the formulated hypotheses. Based on the research that has been done by the researcher, a result is obtained, where simultaneously the work environment, work discipline, and job satisfaction have a significant effect on the level of employee performance in the main office of JNE Surabaya. And partially also obtained results that each variable also has a significant effect on the performance variable. Keyword : Work environment, Work discipline, Job satisfaction, performance
Pengaruh Gaya Kepemimpinan Demokratis, Motivasi, Dan Lingkungan Kerja Terhadap Kinerja Karyawan Pada CV. Guna Karya Lia Dwi Pramesthie; N. Rachma; Siti Asiyah
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 09 No. 14 Agustus 2020
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

AbstractThis study aims to determine the effect of democratic leadership style, motivation, and work environment on employee performance at CV. Guna Karya Malang. In this study the sample is Malang City CV. Guna Karya employees. Collecting data using a questionnaire, data analysis, which used the validity of the test, reliability test, normality test, multiple regression analysis, classic assumption test, multicollinearity test, heteroscedasticity test, statistical test f, statistical test t. The results of this study have a significant positive effect on democratic leadership style, motivation, and work environment on employee performance at CV. Guna Karya Malang. There is a significant influence of democratic leadership style on the performance of CV. Guna Karya employees. There is a significant influence of motivation on the performance of CV. Guna Karya employees. There is a significant work environment on the performance of CV. Guna Karya employees.Keywords: Democratic Leadership Style, Motivation, Work Environment, Employee Performance
Co-Authors A. Rizky Akbar Maulana Zain Abdul Kodir Djaelani Adam Fahrudin Aditya Rudy Wicaksono Afi Rachmat Slamet Afi Rahmat Slamet AGUS SETIAWAN Ahmad Alvin Febryansyah Ahmad Rifqi Mubarok Ainul Mufarichah Akhmad , Tasyrifany Aldy Atillah Lubis Aleria Irma Hatneny Alfian Budi Primanto Aliya Febriyanti Alun Dwi Septiando Anak Agung Istri Sri Wiadnyani Anis Jauharotul Farida Anisah Lubis Arini Fitria Mustapita Astuti, Wuri Widi Ayu Indah Pambayu, Risma Basalamah, Muhammad Ridwan Beny Pradana Cahya Maulidya Darnawi Darnawi DEDI CANDRA Deni Puji Hartono Dessy Wardiah Desty Endrawati Subroto Devi Nabila Wahyu Dwi Wulandari Diah E. Anggraini Didit Hendrawan Dimas Bavi Romadhon Dimas Dwi Yoga Saputra Diyah Atiek Mustikawati Dwiyani Sudaryanti Eka Farida Eka Nova Melinda Eko Agus Srihanto Elisyafa Maulidyna Elizabeth D. Krismuniarti Elly L. Rustiati Enny Saswiyanti Erma Setiawati Eva Suryani Evi Rahayu Evita Alufir Rahmat Fahrurrozi Rahman Faisol Arifin Fandi Agub Harnady Farah Nauliana Farida Nur Kumala Fatchur Rohman Bayhaqy Fauzia Nasution Firda Sukanti Firdaus Ali Syabana Guhir , Asliat H Hadi Nasbey Hadi Sunaryo Helmiyatun Naimah Hendri Hermawan Adinugraha Heriyanto Heriyanto Hijrat, Kasim Imamiatur Rofiqoh Indah Maharany Innda Indarti Irmayani Jeni Susyanti Joel Rey Ugsang Acob Ka'arayeno, Arie Jefry Khalikussabir, Khalikussabir Koekoeh Hardjito Laidia Himmatul Ulya Lailatul Nurul Khasanah lala asnawati Lia Dwi Pramesthie Lia Koesmetikawati Liza Angeliya M Hufron M. Hufron Ma’ruf Ishak Ola Magvira Nurul Khoyima Mar’atus Sa’diyah Maulidatul Karomah Mauliza Nabila Mayla Faisa Rahman Ma’ruf Ishak Ola Mifta Hayatun Mila Nia Yupitasari Moch. Farid Afandi Moh Imron Moh. Imam Basori Mohammad Agus Solikin Mohammad Lutfi Mohammad Rizal Muhammad Fatchur Rohman Muhammad Ilham Bachraesy Muhammad Luqman Khais Muhammad Risky Syahdillah Mukhamad Mansyur Mustofa, Linda Andri N Rachma N. Rachma Nanda Fitriani Nanda Rifky V. A Nanik Krismonika Niken Reti Indriastuti Ni’matul Magfiroh Novebri Novebri Novi Ana Lestari Novi Yuni Artika Nuning Nurcahyani Nur Diana Khalidah Nur Hajati Nur Hidayati Nur Rochman Nurhajati Nurhajati Nurul Mahyatatik Pardiman Pardiman Priyambodo Priyambodo Puspita Rahma Tristanti Qonita Amalia Radha Maudyna R Rahmad Irvan Abadi Rahmawati Rahmawati Ratna Furi Ratna Tri Hardaningtyas, Ratna Tri reni septrisia Restu Millaningtyas Reva Paulina Djodi Riski Bagus Satria Rivaldi C Lengam Rizkita Oktavirana Rohmat Rohmat Rois Arifin Rosa Widyanti Djafar Salman Ainurridho Salsa Nadia Fortunada Rofiqoh Salsalbila Junita Sari Santi Patimah Santy Irene Putri Selfi Apriliya Seri Rezjeki Wardani Tamba Shafaratin Nurul Hasanah Shavira Zhulfa Eka Putri silviya, Linda Siti Muntomimah Siti Nabila Rahmah Siti Nadhiroh Siti Nur Khofifah Sonia Ismi Khaq Sulistijowati Sulistijowati Sumy Dwi Antono Sunaryo, Hadi Susmita Kuning Wangi Syarifah Syarifah Syarifatul Aini Syarwani Ahmad Ulis Sa’adah Umami Nuraisyah Villy Nursayidah Vita Oktavian Wahab, Farida wahyu setiaji wandi - Wayan Sukanta Widarko, Agus Widyan Violita Yanti, Siti Ida Yekti Maryani Yustanta, Brivian Florentis Zaky Adib Fajari