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PENGARUH PENGALAMAN PASIEN DAN EKUITAS MEREK TERHADAP NIAT KUNJUNGAN ULANG DENGAN PEMASARAN RELASIONAL SEBAGAI VARIABEL MODERASI PADA PASIEN UMUM RAWAT JALAN RUMAH SAKIT A Farida, Farida; Andry, Andry; Anindita, Rina
PREPOTIF : JURNAL KESEHATAN MASYARAKAT Vol. 8 No. 3 (2024): DESEMBER 2024
Publisher : Universitas Pahlawan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/prepotif.v8i3.36534

Abstract

Penelitian ini dilandaskan hasil observasi awal yang menunjukkan bahwa terjadi penurunan jumlah pasien umum di tahun 2023. Tujuan penelitian ini adalah untuk mengungkap secara empiris pengaruh pengalaman pasien dan ekuitas merek terhadap niat kunjungan ulang dengan pemasaran relasional sebagai variabel moderasi. Jenis penelitian termasuk dalam kuantitatif dengan desain cross sectional study. Populasi yang digunakan adalah pasien rawat jalan umum non-BPJS. Teknik sampling menggunakan non-probability, dengan perhitungan yang mengalikan jumlah indikator dengan 5 kali observasi, sehingga didapatkan jumlah sampel sebanyak 225 responden. Teknik pengumpulan data menggunakan kuesioner dengan skala Likert, dan metode analisa menggunakan analisa three box method serta PLS-SEM dengan bantuan program Smart-PLS. Hasil analisa membuktikan bahwa secara simultan dan parsial pengalaman pasien, ekuitas merek dan pemasaran relasional berpengaruh terhadap niat kunjungan ulang, pemasaran relasional memperlemah pengaruh pengalaman pasien terhadap niat kunjungan ulang, namun pemasaran relasional memperkuat pengaruh ekuitas merek terhadap niat kunjungan ulang, dan pengalaman pasien merupakan variabel dominan yang mampu meningkatkan niat kunjungan ulang. Pasien merasa terkesan dengan pelayanan dokter yang humanis dan melibatkan keluarga, namun kurang puas terhadap aspek loyalitas merek seperti harga layanan yang tidak kompetitif. Implikasi praktis dari penelitian ini adalah perlunya peningkatan kualitas pengalaman pasien melalui pendekatan patient-centered care dan penguatan pemasaran relasional berbasis digital.
Intention To Visit The Executive Polyclinic Of The Dr. Sitanala Central General Hospital: A Review Of The Theory Of Planned Behavior Rischa Zahra Bellanisa; Rina Anindita; Hosizah Hosizah
Detector: Jurnal Inovasi Riset Ilmu Kesehatan Vol. 2 No. 4 (2024): November : Jurnal Inovasi Riset Ilmu Kesehatan
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/detector.v2i4.4380

Abstract

Executive polyclinic in the hospital provides premium health services for middle to upper-socioeconomic patients. However, the low utilization of executive polyclinic services is a concern for hospital management. This study uses the Theory of Planned Behavior framework to understand the factors that influence patient intention to visit the executive polyclinic. This study aims to analyze the effect of subjective norms and brand image on visiting intentions through attitudes toward visiting the Executive Polyclinic of dr. Sitanala Central General Hospital. The quantitative causal research method is to determine the relationship between variables based on previous hypotheses. Data were collected through questionnaires from 135 patients and visitors who had never visited the Executive Polyclinic of dr. Sitanala Central General Hospital was selected using Stratified Random Sampling. The analysis was carried out using SEM-PLS. The results showed that subjective norms and brand image influenced visiting attitudes and visiting intentions, and visiting attitudes influenced visiting intentions. In addition, attitudes mediate the influence of subjective norms on visiting intentions and brand image on visiting intentions. In a managerial context, this research can be a basis and reference for hospital management to improve communication and information systems, human resource (HR) management for medical personnel, patient experience management systems, and patient education systems.
Pengembangan Kompetensi Guru dalam Mengembangkan Bahan Ajar Digital Bermuatan Interkultural untuk Membentuk Kewarganegaraan Global Siswa Agustina, Noni; Anindita, Rina; Nuryadi, Nuryadi
Jurnal Abdimas Prakasa Dakara Vol. 4 No. 2 (2024): Pemberdayaan Masyarakat Melalui Pengembangan Kompetensi dan Literasi Praktis Be
Publisher : LPPM STKIP Kusuma Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37640/japd.v4i2.2144

Abstract

Indonesia berada di posisi kelima negara dalam kasus perundungan terbanyak. Tidak Terkecuali hal ini terjadi pada sekolah jenjang SMP di kota besar seperti Jakarta. Kondisi tersebut menjadi latar belakang kegiatan Pemberdayaan Kemitraaan Masyarakat (PKM) yang dilakukan di SMPN 229. Tujuan dari kegiatan PKM ini adalah untuk meningkatkan kompetensi guru dalam mengembangkan bahan ajar digital bermuatan komunikasi interkultural yang akan diterapkan dalam pembelajaran di kelas yang akan mendorong siswa untuk memiliki pengetahuan, sikap, dan kesadaran budaya yang berdampak positif dalam pembentukan perilaku siswa. Bahan ajar digital bermuatan komunikasi interkultural menekankan pemahaman kepada siswa untuk membangun hubungan yang baik, rasa hormat, toleransi terhadap orang lain dan menghargai budaya orang lain. Kegiatan PKM meliputi tahap sosialisasi, pelatihan, dan pendampingan dengan menggunakan metode presentasi, diskusi, review rekan sejawat, dan demonstrasi. Setelah mengikuti pelatihan dan pendampingan, sebanyak 75% guru mengalami peningkatan pengetahuan dan keterampilan dalam mengembangkan bahan ajar digital yang mengintegrasikan elemen interkultural yang dapat membentuk kewarganegaraan global siswa.
Acceptance of Implementation of Drug Management and Its’ Barriers on Hospital Management Information Systems Mygel, Mygel; Septianingsih, Agusdini B; Anindita, Rina
International Journal of Nursing and Health Services (IJNHS) Vol. 7 No. 5 (2024): International Journal of Nursing and Health Services (IJHNS)
Publisher : Alta Dharma Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35654/ijnhs.v7i5.797

Abstract

Background: The acceptance of management information systems, particularly in the context of drug management. Objective: The study aimed to explore acceptance of the implementation of drug management and its’ barriers on hospital management information systems in pharmaceutical facilities. Method: A qualitative study with a phenomenology approach was applied in this study. eight key informants in this study, consisting of one hospital director, four pharmaceutical officers, two hospital IT officers and one SIMRS vendor. A purposive sampling technique was used to recruited the informant. Result: The results of the study were described understanding of SIMRS such as 1) SIMRS application availability and ease of operation such as description of operating stages, 2) the utility of SIMRS in data calculation and reporting. Challenges of SIMRS application implementation on drug management include 1) unclear job description among pharmacy employee, 2) Restrictions on the return menu of the unit to the other unit on the distribution, 3) error on SIMRS application, and 4) the ability and interest of employees in managing SIMRS. Conclusion: the acceptance of implementation of drug management as a critical to solve the barriers of SIMRS implementation. Recommendation: Hospitals should focus on barriers and acceptance among nurses in order to implement the optimal SIMRS in drug management. Further study needs to develop the intervention to solve the barriers of SIMRS implementation in order to improve the quality of services
Analisis Kinerja Kepala Sekolah Penggerak: Studi Kasus Sekolah Menengah Atas Di Suku Dinas Pendidikan Wilayah Jakarta Barat Fitriah, Nopi; Cholifihani, Muhammad; Supriadi, Deddy; Anindita, Rina
The Indonesian Journal of Public Administration (IJPA) Vol 10, No 2 (2024): THE INDONESIAN JOURNAL OF PUBLIC ADMINISTRATION (IJPA) JULI-DESEMBER 2024
Publisher : Department of Public Administration, Faculty of Social and Political Science, Universitas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52447/ijpa.v10i2.7758

Abstract

Studi ini melakukan analisis kualitatif terhadap kinerja kepala sekolah penggerak di sebuah sekolah menengah atas di Suku Dinas Pendidikan Jakarta Barat. Tujuan penelitian ini adalah untuk mendalami bagaimana kepemimpinan kepala sekolah mempengaruhi pengelolaan sekolah serta dampaknya terhadap peningkatan kualitas pendidikan di lingkungan sekolah tersebut. Metode penelitian ini menggunakan pendekatan kualitatif dengan teknik pengumpulan data melalui wawancara mendalam dan observasi partisipatif terhadap kepala sekolah, guru, staf sekolah, dan anggota komunitas pendidikan. Analisis data dilakukan dengan menggunakan teknik content analysis untuk mengidentifikasi tema dan pola yang muncul dari data kualitatif, serta menggunakan analisis Rapid Assesment Prosedure (RPA). Temuan dari penelitian ini menunjukkan bahwa kinerja kepala sekolah penggerak di wilayah Jakarta Barat sudah memuaskan, hal ini terlihat dari hasil data penilian dari suku Dinas Pendidikan Jakarta Barat pada informan serta wawancara mendalam yang dilakukan oleh para stake holder. Terlepas masih ada beberapa hal kekurangan sifatnya masih minor dan bisa diperbaiki melalui komunikasi sehingga permasalahan bisa diselesaikan secara akurat dan cepat. Analisis kualitatif kinerja kepala sekolah sebagai penggerak di sebuah sekolah menengah atas di wilayah Jakarta Barat memberikan wawasan mendalam tentang tantangan dan prestasi dalam kepemimpinan pendidikan. Kepala sekolah penggerak diharapkan dapat memberikan wawasan mendalam tentang strategi kepemimpinan yang efektif dalam konteks sekolah penggerak, serta implikasi praktisnya terhadap pengembangan kebijakan pendidikan di tingkat lokal dan nasional.
Leadership Function and Job Satisfaction on Organizational Citizen Behavior (OCB) with Readiness to Change as an Intervening Variable Ernawati, Rini; Pamungkas, Rian Adi; Anindita, Rina
International Journal of Nursing and Health Services (IJNHS) Vol. 8 No. 1 (2025): International Journal of Nursing and Health Services (IJHNS)
Publisher : Alta Dharma Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35654/ijnhs.v8i1.874

Abstract

Background: This study is based on the results of initial observations that inform the number of patient complaints related to the quality of service from patients in 2023. Objective: The purpose of this study is to empirically reveal the influence of leadership function and job satisfaction on OCB with readiness to change as an intervening variable. Method: This research was conducted at a type B private hospital in Tangerang City. The research was carried out in the period May – June 2024. The type of research is included in the quantitative with a cross sectional study design. The population used is nurses with permanent employee status. The sampling technique uses non-probability, with a calculation that multiplies the number of indicators by 5 observations, so that the number of samples is 180 respondents. The data collection technique uses a questionnaire, and the analysis method uses the three-box method and SEM analysis. Result: The results of the analysis prove that the leadership function and readiness to change are influential to OCB with readiness to change as an intervening variable, leadership function and job satisfaction are dependent on readiness to change and OCB, leadership function, job satisfaction and readiness to change have an effect on OCB. Readiness to change is the dominant variable that is able to increase OCB with a coefficient of 0.71
STUDENTS’ PERSPECTIVES ON USING GRAMMAR CHECKERS IN ACADEMIC WRITING Izzati, Keysa; Noni Agustina; Anindita, Rina
Yavana Bhasha : Journal of English Language Education Vol. 8 No. 1 (2025): Volume 8, Issue 1 (2025)
Publisher : Universitas Hindu Negeri I Gusti Bagus Sugriwa Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25078/yb.v8i1.4677

Abstract

Research article writing is essential for academics to disseminate their work and develop their careers. However, writing in a foreign language (FL) is a complex process that entails more than just conveying ideas, involving various procedures to complete the writing task. In an effort to improve students' writing skills, technology-based tools such as grammar checkers have developed rapidly. Thus, this study aims to investigate students' perspectives on the use of grammar checkers in improving their writing skills. The results showed that grammar checkers were generally perceived as practical and useful tools in improving their writing quality, efficiency, and confidence. Most participants felt that grammar checkers helped them in understanding grammar rules and made their writing better. However, despite general satisfaction, some participants still preferred personal judgement in assessing the accuracy of their writing, suggesting that there is still a need to improve the reliability and accuracy of grammar checkers.
THE ROLE OF TRANSFORMATIONAL LEADERSHIP AND ORGANIZATIONAL CULTURE TOWARDS ORGANIZATIONAL COMMITMENT THROUGH JOB SATISFACTION AMONG MINING INDUSTRY EMPLOYEES Senjaya, Veny; Anindita, Rina
Jurnal Aplikasi Manajemen Vol. 18 No. 4 (2020)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776//ub.jam.2020.018.04.15

Abstract

This study aimed to identify whether transformational leadership and organizational culture could be an appropriate basis for increasing organizational commitment through job satisfaction. This study was conducted through a survey of 320 employees in the mining industry in Jakarta, Indonesia by distributing questionnaires. The structural Equation Model is used to analyze data. The results indicate that there is a positive relationship between transformational leadership and job satisfaction, between organizational culture and job satisfaction, between organizational culture and organizational commitment, between organizational commitment and transformational leadership, and also between job satisfaction and organizational commitment in the mining industry employees. This study is expected to be a reference for further research on the influence of transformational leadership and organizational culture on organizational commitment through job satisfaction and can provide information for consideration in implementing effective human resource management.
TELEWORK, WELL-BEING, STRESS, AND PRODUCTIVITY DURING COVID-19 PANDEMIC: DOES WOMEN'S RESILIENCE MATTER? Anindita, Rina; Korompis, Veinne Nathasia
Jurnal Aplikasi Manajemen Vol. 20 No. 3 (2022)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2022.020.03.04

Abstract

This study aims to analyze the relationship between perceived stress, psychological well-being and perceived productivity through teleworking with resilience as moderation for married female employees in the telecommunications network company in Jakarta. The data analysis method used was Structural Equation Modeling (SEM)–Partial Least Square (PLS) by distributing questionnaires to 148 married women employees. Data were collected from December 2021 to 2022 through an online questionnaire distributed through the human resources department. The results of this study supported the six hypotheses proposed, and 1 of the seven hypotheses did not. Perceived stress and teleworking have a relationship with psychological well-being. Moreover, teleworking can mediate the relationship between perceived stress and psychological well-being. Surprisingly women's resilience does not moderate the relationship between teleworking and psychological well-being. This study also revealed that perceived stress and psychological well-being are related to perceived productivity. This condition requires an active role of corporate leaders to find effective ways to deal with stress and increase well-being and employee productivity during teleworking or Work From Home. Corporate leaders must begin to design and plan better methods to support employees who have flexible working hours.
FOSTERING EMPLOYEE COMMITMENT IN PHARMACEUTICAL COMPANY THROUGH GREEN HUMAN RESOURCES MANAGEMENT Anindita, Rina; Rapiah, Siti Nur
Jurnal Aplikasi Manajemen Vol. 21 No. 2 (2023)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2023.021.02.07

Abstract

Currently, companies are faced with competition not only to get the best talent but to retain competent employees in the company, especially in the Pharmaceutical Industry, which in a pandemic situation still survives in the market. Companies need to create a strategy that can support increased employee commitment, and Employer Branding can be one of the strategies that can build a positive view so that it can influence employees to stay in the company. This research aims to analyze the effect of Employer Branding, Green Human Resources Management (GHRM), on Corporate Reputation and Employee Commitment among employees who understand GHRM with at least 1 year working period as a permanent employee in the Pharmaceutical Industry. This research was conducted on 238 respondents who met the research criteria, by distributing online questionnaires. The data processing method uses Structural Equation Modeling (SEM)-Partial Least Square (PLS). The research found that Employer branding has an influence on company reputation, but employer branding has no effect on employee commitment. Then, Green Human Resources Management (GHRM) has an influence on company reputation, company reputation has an influence on employee commitment, and green human resources management (GHRM) has a role that can affect employee commitment. This condition requires an active role of leaders in dealing with talent war condition in talent market by finding effective ways to retain competent employees in the company by fostering a sense of commitment in employees. Leaders in the company need to create better plans which support increased employee commitment, one of the plans is optimizing employee involvement through the application of green human resources management (GHRM). In this condition, leaders must play an active role to increase employee's commitment, such as clarifying the goals that the company wants to achieve, involving employees in every decision or policy making in the team, and increasing employees' emotional feelings towards the company by paying attention to employee comfort at work and in the work environment.
Co-Authors Abadi, Ferryal Achmad Firdaus Adyamar Giftby Ellyolga Irwan Agus Munandar Agus Satriawan Agus Yulistiyono Agustina, Noni Ahmad Fauzi Ahmad Rifa'i Aida, Mus Ali Fatah Alif Saputra Matellow Aloysia Pranata Alvina Yasmine Yusuf Anastina Tahjoo Andreas Reza ANDRY, ANDRY Anindita, Fatia Anisa Hidayanti Anita Theresia Junianty Aprilita Rina Yanti Arief Suwandi Astuti, Sri Astia Widia Ayasofia, Fitri baharuddin dammar, baharuddin Br Ginting, Ginka Febriyanti Budi Budi Cahyadi Nugraha Calvien Pradiptha Giovannie Cholifihani, Muhammad Christian Mayumi Semeru Christina Sitepu Cinantya, Ixora Gupita Cristofer Ewaldo CSP Wekadigunawan Dany Jaya Wardana Dbora Putri Perdana Deddy Supriadi Desviana Ayu Lestari Desy Prastyani Devianti, Lilis Devy Winata Dian Alfia Purwandari Dimas Aryo Wibowo Dita Di Apriyanti Duta Liana Duta Liana Elisabeth Longge Elprida Sidabutar Emanuela Tasya Andini Endang Ruswanti Erliana, Ria Ernawati, Rini Ety Nurhayati Evan Pratama EVELYN EVELYN Evi Susanti Evi Susanti Farida Farida Fatia Maulida Febby Ferava Firmasyah, Ezik Fitri Ayasofia Fitriah, Nopi Fitriana Rezki Florensia Taslulu Fridslan, Ulam Ganjar Nugraha Gede Pronajaya Gunawan, Weka Gunawan, Yuke Yolan Hamdi , Edi Hardianti Hardianti, Hardianti Harits Hijrah Wicaksana Hasyim Hasyim HASYIM, HASYIM Helvyda Sari Hendy Tannady Hengky Siswanto Heni Sulastri Herda Febtri Ranti Hexanini, Clara Pelita Sri Hosizah Hosizah I Made Bayu Andika Idrus Jus’at Ika Baskara Indra Thalib Intan Silviana Mustikawati Irawati, Yeyen Irma Kartiani Isni, Sefta Nandiatama Fahrizal Ivana Gracita Izzati, Keysa Johanes Johanes, Johanes John Villinds Timbang Weigh Juliarti, Ni Putu Trisna Jurita Purnama Sari Karna Mustaqim Kartika Lilisantosa Kiki Kiki Kishen Kishen Korompis, Veinne Nathasia Kresna Widjajakusuma Kustiawan, Unggul Kusumapradja, Rokiah Laras Sitoayu LIA AMALIA Liana Mailani Lie Liana . Lista Meria Ludyani, Andi Tendry Dwi Lukman Cahyadi M Derajat Amperajaya M. Reza Hilmy M. Reza Hilmy Manalu, Christy Helvita Mandalikha, Baiq Asry Afriza Marhisar Simatupang, Marhisar Maria Ona Gracias Marshella Synthia Martadinata Martadinata Meilisa Alvita Meilisa Alvita Mf.Arrozi Adhikara Mitzi Mitzi Mohamad Reza Hilmy Mohamad Reza Hilmy Mohammad Reza Hilmy Monalisa, Irine Muh. Natsir Nugroho Muhamad Chudri Wardana Muhammad Arif Rahman Muhammad Fachruddin Arrozi Muhammad Hanif Rahim Mukhamad Abduh Mulyo Wiharto Mus Aida Mus Aida Musaida, Musaida Mustikawati, Intan Silviana Mutia, Reza Mygel, Mygel Nabila Noor Izmi Nandya Putri Bachtiar Nastohar Nastohar Neny Rif’ah Niko Garuda Adiyono Nofi Erni Novi Amanda Novianna, Yoan Nurwarwiyah Nuryadi Nuryadi Nusrat, Mavika Tarika Okta Rizky Amalia Parker, Jonathan Permana, Reno Andre Prabowo, Sony Prastowo, Valentinus Hartadi Pratama, Rizky Ananda Pronajaya, Gede Purwandari, Dian Alfia Purwandini, Komala Putri Sari Sumarty Meliala Putri, Mutiara Ramadhona Putriyah Arifin Quinn, Anahera Rachmat Efendi Rafiqah Saputri Abdullatif Rahma Kurniawan Rahman, Muhammad Arif Rapiah, Siti Nur Regina Regina Resa Agustian Retno Andrianti Retno Lies Setyawati Rhian Indradewa Rhian Indradewa Ria Erliana Ria Prima Burhan Rian Adi Pamungkas Rischa Zahra Bellanisa Risky Duta Ramadhan Rojuaniah Rojuaniah Rokiah Kusumaprajda Sandra Dewi sandra dewi Saputra, Beben Sarah Ainar Rahman Satya Winarah Senjaya, Veny Septianingsih, Agusdini B Setiyati, Ritta Shadiqy Artib Sidauruk, Tio Minar Siregar, Juliana Sitepu, Sumawati Siti Nurlaela Sitompul, Sari D Situmorang, Indah Mestika Sudiono, David Sumartono Sumawati Sitepu Supriyantoro Supriyantoro Supriyantoro Syahdani Uli Syuman Takdir Tahjoo, Anastina Tantri Yanuar Rahmat Syah Tati susilawati TAUFIQUR RACHMAN, TAUFIQUR Taufiqur Rahman Tjipto Rini Tofan Tofan Valentina Wibowo Fransisca Valorie Yang Cen, Ronald Verly Vernadeth Vernadeth, Verly W. Dian Purwanti Wahidi, Kemala Rita Wahyuni Dian Wahyuni Dian Purwati Wekadigunawan, C.S.P Wijaya, Henhen Winanti Siwi Respati Winarah, Satya Wisnu Budi Prasetyo Yessy Triana Dewi Yoanita Yuniati Yohanes Ariyanto Seno Yosvara, Nadya Yuke Yolan Gunawan Yusran, Resadana Zainol, Zuraidah