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All Journal Jurnal Konseling dan Pendidikan Teknosains: Media Informasi Sains dan Teknologi JURNAL AKUNTANSI DAN KEUANGAN JURNAL AKUNTANSI Jurnal Office Proceedings of the 1st UR International Conference on Educational Sciences CIVICUS : Pendidikan-Penelitian-Pengabdian Pendidikan Pancasila dan Kewarganegaraan Jurnal Kesehatan Bina Generasi Media Kesehatan Politeknik Kesehatan Makassar Journals of Ners Community PROJECT (Professional Journal of English Education) JUSTISI Ihsan: Jurnal Pengabdian Masyarakat Journal La Bisecoman Journal of Midwifery Care AbdiTechno (Jurnal Pengabdian Masyarakat) Journal Of Human And Education (JAHE) Gemakes: Jurnal Pengabdian Kepada Masyarakat Seminar Nasional Pengabdian Kepada Masyarakat Journal of Community Services Home Ec Jurnal Edukasi dan Pengabdian kepada Masyarakat (JEPKM) Action Research Journal Indonesia (ARJI) Jurnal Pengabdian Masyarakat Bangsa PharmaCine : Journal of Pharmacy, Medical and Health Science Seminar Nasional Hasil Penelitian LP2M UNM Jurnal Abdimas Jatibara Sulolipu: Media Komunikasi Sivitas Akademika dan Masyarakat Media Kesehatan Politeknik Kesehatan Makassar SEGANTANG LADA : JURNAL PENGABDIAN KESEHATAN DELIMA: Jurnal Kajian Kebidanan RESPON Jurnal Ilmiah Mahasiswa Ilmu Komunikasi Unizar Recht Journal Jurnal Penelitian Multidisiplin Bangsa Jurnal Hasil-Hasil Pengabdian dan Pemberdayaan Masyarakat (JHP2M) AGROLAND: The Agricultural Sciences Journal Salaga Journal Media Implementasi Riset Kesehatan STIKes BBM Mengabdi: Jurnal Pengabdian Masyarakat
Haerani Haerani
Institut Pertanian Bogor
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Dentistry Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Medicine & Pharmacology Nursing Physics Public Health Social Sciences Veterinary Other

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Journal : JUSTISI

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lternatif Penyelesaian Sengketa Antara Konsumen Dan Pelaku Usaha UMKM Melalui Badan Penyelesaian Sengketa Konsumen Kota Mataram Istihara Zain, Irma; Haerani, Haerani
JUSTISI Vol. 10 No. 1 (2024): JUSTISI
Publisher : Fakultas Hukum Universitas Muhammadiyah Sorong

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33506/jurnaljustisi.v10i1.2766

Abstract

This study aims to examine and analyze the implementation of dispute resolution between consumers and MSME business actors through the Mataram City BPSK institution. The research method used is empirical with a statutory and sociological approach. The results of this study indicate that the implementation of out-of-court dispute resolution between consumers and MSMEs business actors through BPSK Kota Mataram is in accordance with the Decree of the Minister of Industry and Trade Number 350/MPP/Kep/2001 concerning the Implementation of BPSK Duties and Authorities which is the procedural law of BPSK in resolve disputes. However, the percentage of consumer disputes and MSMEs business actors that are handled and resolved at BPSK is very minimal due to several factors, namely: Lack of existence related to the existence of the Mataram City BPSK institution among consumers and MSMEs business actors, There are internal dispute resolution efforts carried out by business actors MSMEs, the level of consumer satisfaction with product quality and services for MSME business actors is relatively high. Keyword: Alternative Dispute Resolution; Consumer; Businessmen.
Co-Authors Abd. Hafid Amirullah, Abd. Hafid Abdurrahim, Abdurrahim Achmad Romadin AHMAD MUNIR Ahmad Rifai Akhfar , Kurniati Amirullah -, Amirullah Andi Hudiah Andi Muhammad Irfan Andi Reni, Andi Andi Zulfikar Syaiful Andini, Mira Anwar Anwar Ariani Ariani Asih, Hastin Atas Astuti, J Azisah, Riska Azizah, Nurfitriani Besse Qurani Bohari, Nurul Hidayah Budirman, Budirman Chantika, Rahardina Dwi Christian Rimporok, Christian Darmin Dina Darmina, Darmina Dhina Megayati Edy Herianto Eriyanti Eriyanti Erniawati, Erniawati Erviana, Erviana Fachruddin, Ismi Irfiyanti Farida Farida Gawarti, Gawarti Hasmidar, Hasmidar Hendra Hendra Hermawan, Dimas Putra Hidayah Bohari , Nurul Hj.Gawarti, Dra. Hurriah Ali Hasan Husnul Khatimah Idawati Idawati Imaduddin, Imaduddin Inayah Inayah Irma Istihara Zain Irmawan, Muhammad Riki Irsan, Ahmad Irsan Jamaluddin Jamaluddin Jamilah, Sri Junaedi Muhidong Junaedi, Muhidong Karnia, Urmila Khaer, Ain Khiki Purnawati Kasim, Khiki Purnawati Kinanti, Dyah Ayu Kurniati Kurniati Kurniawansyah, Edy Latif, Nurlaela Mahmud Alpusari Majid , Abd Mashudie, Ritha Rahayu Muhammad Luthfi Muliani Muliani, Muliani Mursalim Mursalim Musvira, Ainun Muttaqin Mustari , Andi Neni Hermita Nur Fajri, Tri Nurbaiti Nurfadilah Nurfadilah Nurfaizah AP, Nurfaizah NURUL AZIZAH Nurul, Nurul Hidayah Bohari Qur’ani, Besse Rabiatul Adawiah Rafidah Rafidah Rahmat Hidayat Ramadan, Gilang Rasjid, Ashari Ratu Yulianti Natsir, Ratu Yulianti Rissa Megavitry Riwayani, Rika Rostina Rostina Ruhban, Andi S., Masnawaty Salnus, Subakir Septhalia, Aisyah Putri Sijid, St. Aisyah Sitti Maryam Hamid, Sitti Maryam Sitti Nur Faridah Slamet Widodo Stientje, Stientje Sukmawati Sulfakar Sulham, Andi Sulvariany Tamburaka, Sulvariany Sumarni Sumarni Supratomo, Supratomo Sweda, I kadek Wira Syahnur, Muh. Haerdiansyah Syamsiarna Nappu, Syamsiarna Syamsuriah Tenriwati Veithzal Rivai Zainal Wardimansyah Ridwan Warla, Warla Wulan, Diah Nawang Yasin, Sofyan Zaid Albie Yaumil Fachni Tandjungbulu Yulius Duma Yuni, Rahmawati Zaenab Zaenab Zubair, M. Zulkarnain Zulkarnain