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Journal : justisi

lternatif Penyelesaian Sengketa Antara Konsumen Dan Pelaku Usaha UMKM Melalui Badan Penyelesaian Sengketa Konsumen Kota Mataram Istihara Zain, Irma; Haerani, Haerani
JUSTISI Vol. 10 No. 1 (2024): JUSTISI
Publisher : Fakultas Hukum Universitas Muhammadiyah Sorong

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33506/jurnaljustisi.v10i1.2766

Abstract

This study aims to examine and analyze the implementation of dispute resolution between consumers and MSME business actors through the Mataram City BPSK institution. The research method used is empirical with a statutory and sociological approach. The results of this study indicate that the implementation of out-of-court dispute resolution between consumers and MSMEs business actors through BPSK Kota Mataram is in accordance with the Decree of the Minister of Industry and Trade Number 350/MPP/Kep/2001 concerning the Implementation of BPSK Duties and Authorities which is the procedural law of BPSK in resolve disputes. However, the percentage of consumer disputes and MSMEs business actors that are handled and resolved at BPSK is very minimal due to several factors, namely: Lack of existence related to the existence of the Mataram City BPSK institution among consumers and MSMEs business actors, There are internal dispute resolution efforts carried out by business actors MSMEs, the level of consumer satisfaction with product quality and services for MSME business actors is relatively high. Keyword: Alternative Dispute Resolution; Consumer; Businessmen.
Co-Authors Abd. Hafid Amirullah, Abd. Hafid Abdurrahim, Abdurrahim Achmad Romadin AHMAD MUNIR Ahmad Rifai Akhfar , Kurniati Andi Hudiah Andi Muhammad Irfan Andi Reni, Andi Andini, Mira Anwar Anwar Ariani Ariani Asih, Hastin Atas Astuti, J Azisah, Riska Azizah, Nurfitriani Besse Qurani Bohari, Nurul Hidayah Budirman, Budirman Chantika, Rahardina Dwi Christian Rimporok, Christian Darmin Dina Darmina, Darmina Dhina Megayati Eriyanti Eriyanti Erniawati, Erniawati Erviana, Erviana Fachruddin, Ismi Irfiyanti Farida Farida Gawarti, Gawarti Hasmidar, Hasmidar Hermawan, Dimas Putra Hidayah Bohari , Nurul Hj.Gawarti, Dra. Hurriah Ali Hasan Husnul Khatimah Idawati Idawati Ilham, Nur Anisafauziah Inayah Inayah Irma Istihara Zain Irmawan, Muhammad Riki Irsan, Ahmad Irsan Jamaluddin Jamaluddin Junaedi Muhidong Karnia, Urmila Khaer, Ain Khiki Purnawati Kasim, Khiki Purnawati Kinanti, Dyah Ayu Kurniati Kurniati Latif, Nurlaela Mahmud Alpusari Majid , Abd Mashudie, Ritha Rahayu Muhammad Luthfi Muliani Muliani, Muliani Mursalim Mursalim Musvira, Ainun Muttaqin Mustari , Andi Neni Hermita Nur Fajri, Tri Nurbaiti Nurfadilah Nurfadilah Nurfaizah AP, Nurfaizah NURUL AZIZAH Nurul, Nurul Hidayah Bohari Qur’ani, Besse Rafidah Rafidah Ramadan, Gilang Rasjid, Ashari Ratu Yulianti Natsir, Ratu Yulianti Rika Riwayani Rissa Megavitry Rostina Rostina Ruhban, Andi S., Masnawaty Salnus, Subakir Septhalia, Aisyah Putri Sitti Maryam Hamid, Sitti Maryam Sitti Nur Faridah Slamet Widodo St. Aisyah Sijid Stientje, Stientje Sukmawati Sulfakar Sulham, Andi Sulvariany Tamburaka, Sulvariany Sumarni Sumarni Supratomo, Supratomo Sweda, I kadek Wira Syamsiarna Nappu, Syamsiarna Syamsuriah Tenriwati Veithzal Rivai Zainal Wardimansyah Ridwan Warla, Warla Wulan, Diah Nawang Yasin, Sofyan Zaid Albie Yaumil Fachni Tandjungbulu Yulius Duma Yuni, Rahmawati Zaenab Zaenab