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All Journal Jurnal Civics: Media Kajian Kewarganegaraan Semantik EXPERT: Jurnal Manajemen Sistem Informasi dan Teknologi Seminar Nasional Informatika (SEMNASIF) Proceeding SENDI_U Jurnal Komputasi Jurnal Moral Kemasyarakatan Etika Demokrasi JURNAL PENDIDIKAN TAMBUSAI JOURNAL OF SCIENCE AND SOCIAL RESEARCH Jurnal Fundadikdas (Fundamental Pendidikan Dasar) Turast: Jurnal Penelitian dan Pengabdian Diklat Review : Jurnal manajemen pendidikan dan pelatihan Journal of Appropriate Technology for Community Services Ijtimaiya : Journal of Social Science and Teaching Idealis : Indonesia Journal Information System SKANIKA: Sistem Komputer dan Teknik Informatika JUSIE (Jurnal Sosial dan Ilmu Ekonomi) INTERNATIONAL JOURNAL OF CULTURAL AND SOCIAL SCIENCE Kresna: Jurnal Riset dan Pengabdian Masyarakat Bit (Fakultas Teknologi Informasi Universitas Budi Luhur) Jurnal Ticom: Technology of Information and Communication Contemporary Issues on Interfaith Law and Society Jurnal Al Burhan CKI On Spot Journal of Technology and Food Processing (JTFP) Jurnal Riset Manajemen Aspirasi : Publikasi Hasil Pengabdian dan Kegiatan Masyarakat Cidea Journal Jurnal Pengabdian Masyarakat Jurnal Ticom: Technology of Information and Communication Jurnal SUTASOMA Jurnal Pengabdian Masyarakat Tekno Indonesia Bergerak: Jurnal Hasil Kegiatan Pengabdian Masyarakat Integralistik Jurnal Pendidikan MIPA Contemporary Issues on Interfaith Law and Society JuTISI (Jurnal Teknik Informatika dan Sistem Informasi)
Hendri Irawan
Universitas Budi Luhur
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mechanical Engineering Public Health Social Sciences Other

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Journal : Jurnal Ticom: Technology of Information and Communication

 1 
Meningkatkan Pelayanan Informasi Orang Tua Siswa SMAN 1 Ciwaru Dengan Menerapkan Framework Dynamic CRM Inri Purwaningrum; Hendri Irawan; Humisar Hasugian; Lauw Li Hin
Jurnal Ticom: Technology of Information and Communication Vol 11 No 3 (2023): Jurnal Ticom: Technology of Information and Communication
Publisher : Asosiasi Pendidikan Tinggi Informatika dan Komputer Provinsi DKI Jakarta

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Abstract

Maintaining good relations with parents of students is important for the school. SMA Negeri 1 Ciwaru is a public school that requires the contribution of student parents to support the school administration process. in this case SMA Negeri 1 Ciwaru has problems in maintaining relationships with student guardians, such as the absence of information services that can be accessed directly by student guardians so that misscommunication often occurs with the school. In addition, there is no information on student progress in academic or non-academic, and there are no facilities to submit criticism and suggestions for schools so it is difficult for schools to improve services. Based on the existing problems, this study uses a Customer Relationship Management (CRM) approach strategy which includes one CRM stage, namely Enhance by implementing a dynamic CRM framework which contains a series of stages in implementing a CRM. Data collection methods in this study using direct observation, interviews and documentation. This research produces an e-CRM system that can improve information services that is built using the Hypertext Preprocessor (PHP) programming as the programming language and the MySQL database as the database. The final product of this system is an information service for parents of SMA Negeri 1 Ciwaru students which includes announcement features, circulars, academic information, lists of grades, making grade reports, information reports, reports of criticism and suggestions, as well as other needs that help smooth business processes and communication for both parties
Co-Authors Aba, Akbar Abdul Azis Achadiani, Dwi Adiiba Dwikanthi Afrizal Afrizal Agus Umar Hamdani Agy Nugroho Andi Suhardiyanto Ani Indrawati Anita Diana Aripin, Septiyandi Aryasanti, Agnes Asneli, Asneli Asrul Asrul Astria Ayu Ramadianti Bagaspati, Rakha’ Adrida Bayu Sadewo Budiman Budiman carmidah carmidah Cecep Darmawan, Cecep Dadang Sundawa, Dadang Damara, Devina Darmawan , Cecep Dewi Novina Sukapiring, Dewi Novina Diah Qisqadartunissa Dufi Muzarli Dwi Achadiani Dwi Achadiani Dwi Achadiani Dwi Rani Febriyanti Eki Hasanah Ekie Revsie Akbar Emy Hariati Fajariah, Nurul Farida Ariyani, Pipin Febriyanda, Febriyanda Fellita Nur Faizah Filania Rahayu Firdaus, Pipin Fitri, Inong Khanadya Grace Gata, Grace Gulo, Yamanotona Heri Saputra Humisar Hasugian Ika Sulis Tiyani Indah Lestari Inri Purwaningrum Irawan Irawan Irawan Irawan Istianah, Anif ita novita Joko Christian Chandra Khaerul Anam Khaira, Wilda Kurniawan, Muhammad Andi Laili Zakiya Lauw Li Hin Leni Anggraeni Leni Malinda Lis Suryadi, Lis M. Yunasri Ridhoh Mariana Mariana Marisanda Marisanda Masrukhi Masrukhi Masrukhi Masrukhi Mila Santi Mofa, Wira Muhammad Ainur Rony Muhammad Khaibar Putra Adhitia Muhammad Nur Ibnu Wicaksono Nabila Maharani Nasrah, Rasidah nawindah nikko handiarto Nur Fahmi Azis Nurbaiti Setyaningsih Nurbaity Situmorang Nurhuda, Risky Hanif Nuri Ramadhan Nurul Ajimah Ritonga, Merdayana, Sakdan Azwan Nurwijayanti Pradana, Rizky Pradanna, Satrio Alpen Pramono, Didi Purwaningrum, Inri Putra, Kharisma Utama Putra, Tarekh Febriana Rahmat Rahmat Rasidah Nasrah Reva Ragam Santika ria agustin Riani Baiduri Siregar Riri Irawati Riri Irawati Risna Maharani Rita Wahyuni Rizky Pradana Rostarina Hutagaol Rudi Purwana Rudi Yanto Sari, Maya Desfita Satrio Alpen Pradanna Septian Adhy Kurnia Sisca Agdinsa Ramadhan Sisilia Florina Yanti Siti Masyitoh, Iim Sovia, Rini Susan Fitriasari Suyahmo Suyahmo Syaifullah Syaifullah Syarifah Ainun Harahap Tutik Wijayanti Tutik Wijayanti, Tutik Wendi Usino Wica, Pratama Yoga widya pramesti Yanti, Rahma Yasmin, Nabilla Yeni, Afni Yudho Waskito Yustiana, Widya