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Zai, Immanuel
Universitas International Batam
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ANALISIS PENGARUH ROA DAN ROE TERHADAP RETURN SAHAM SERTA KEGAGALAN IMPLEMENTASI SISTEM ERP HERSHEY’S CORPORATION Valentina, Cindy; Kelly, Kelly; Hendri, Hendri; Tasya, Alcung; Vangoh, Irene; Viona, Viona; Goh, Joan; Cuandra, Fendy; Zai, Immanuel
NUSANTARA : Jurnal Ilmu Pengetahuan Sosial Vol 9, No 7 (2022): NUSANTARA : Jurnal Ilmu Pengetahuan Sosial
Publisher : Universitas Muhammadiyah Tapanuli Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31604/jips.v9i7.2022.2629-2638

Abstract

Perusahaan Hershey’s Food Corporation merupakan salah satu merk coklat yang terkenal. Cokelat ini di impor dari perusahaan yang terletak di negara Amerika. Perusahaan ini telah menjadi salah satu perusahaan cokelat yang sukses dan terkenal di dunia. Struktur sistem distribusi Hershey membantu mengantarkan semua produk ke seluruh Amerika Serikat.  Metode yang kami gunakan dalam penelitian ini adalah metodologi kuantitatif dengan menganalisis ROA ROE menggunakan data neraca keuangan serta laba rugi dan kegagalan implementasi ERP yang dialami pada Hershey’s Food Corporation.
Testing the Influence of Logistics Service Quality on Customer Intentions to Reuse the Logistics Industry for Shipping Services Through the Mediation of Customer Satisfaction Fikra Terisha Azzikra; Immanuel Zai
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 8 No 2 (2025): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v8i2.6396

Abstract

Logistics services play a crucial role in enhancing competitiveness, particularly in the e-commerce sector. This study aims to assess the impact of operational quality, resource quality, information quality, personal contact quality, and customization quality on customer satisfaction and reuse intention in utilizing logistics services. The research employed a quantitative method, gathering data from 392 respondents who are e-commerce users utilizing logistics services. The findings indicate that customization quality and information quality do not significantly influence customer satisfaction. However, the three main aspects of logistics service quality—operational quality, personal contact quality, and resource quality—positively and significantly affect customer satisfaction. Furthermore, customer satisfaction is proven to be the primary factor influencing reuse intention in logistics services. These findings highlight the importance of comprehensive service quality management, particularly in enhancing direct interactions with customers.
The Influence of Digital Supply Chain Technology on Retail Performance Mashita Ayuni; Immanuel Zai
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 8 No 1 (2025): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v8i3.6412

Abstract

This study aims to examine the effect of supply chain digitalization on retail performance using supermarkets as the research object. The research method used includes quantitative analysis. This study used Google Forms to create a questionnaire using a Likert scale. The survey received 274 responses, and the data were also analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results of this study concluded that digitalization, supply chain management, and implementation technology have a positive effect on retail performance by linking supply chain performance mediation.
Faktor yang Mempengaruhi Perilaku Pembelian Produk Makanan Impor Berlogo Halal di Batam Stella, Stella; Zai, Immanuel
Studi Akuntansi, Keuangan, dan Manajemen Vol 5 No 2 (2025): Oktober
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/sakman.v5i2.5546

Abstract

Purpose: This study aims to identify the factors that influence purchase behavior, with a specific focus on how purchase intention acts as a mediator in this relationship. The study investigates the roles of brand trust, customer satisfaction, product attributes, and religiosity in shaping consumers' purchasing actions toward imported food products. Methodology/approach: The research was conducted using a quantitative approach through an online survey. A total of 309 respondents who had experience purchasing imported food products were selected using purposive sampling. Data was collected through a structured questionnaire and analyzed using statistical methods to assess the relationships between the variables. Results/findings: The results reveal that product attributes, brand trust, customer satisfaction, and religiosity significantly influence purchase intention. Furthermore, purchase intention positively and significantly affects purchase behavior. However, several variables, such as brand trust and customer satisfaction, showed directions of influence that were contrary to the initial hypotheses, suggesting the presence of contextual or external moderating factors. Conclusions: Purchase intention plays a crucial mediating role in linking key factors such as brand trust, satisfaction, attributes, and religiosity with actual purchasing behavior. Enhancing these factors can strengthen consumer intentions and lead to increased purchase activity. Limitations: he study is limited to consumers of imported halal-labeled food products in Batam and may not be generalizable to other age groups, regions, or product categories. Contribution: This research contributes to the field of consumer behavior and marketing by offering insights into the psychological and attitudinal factors that drive purchase behavior.
Supply Chain Optimization on Company Performance in Indonesia’s Free Trade Zone, Batam City Cecilia, Tasya; Zai, Immanuel
Studi Akuntansi, Keuangan, dan Manajemen Vol 5 No 3 (2026): January
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/sakman.v5i3.5675

Abstract

Purpose: This study analyzes the influence of four key elements of supply chain management inventory, supplier relationships, delivery, and information technology on operational performance and firm performance among supplier companies in Indonesia’s free trade zone, specifically Batam City. The research examines how internal resources contribute to efficiency, competitiveness, and overall business outcomes. Methodology/approach: A quantitative approach was employed through questionnaires distributed to 253 respondents from supplier companies in Batam City. Purposive sampling was used based on criteria related to supply chain activities. Data were analyzed using SmartPLS. Results/findings: The findings show that inventory, supplier relationships, delivery, and IT each have a positive and significant effect on operational and firm performance, with inventory management showing the strongest influence. Operational performance also positively affects firm performance, emphasizing the role of efficiency and reliability in achieving competitive advantage. Conclutions: Effective inventory control, strong supplier collaboration, reliable delivery, and IT utilization significantly improve company performance, supporting operational efficiency, sustainability, and the strategic value of digital and integrated supply chain management. Limitations: This study is limited to the free trade zone in Batam City and relies on self-reported data, which may introduce response bias. External factors such as policy, market conditions, and macroeconomic influences were not included. Contribution: This research provides empirical evidence on the role of supply chain resources in enhancing performance and offers insights for managers and policymakers, reinforcing RBV theory in developing regions like Batam.
Optimalisasi Koordinasi Shipper dan Third-Party Logistics (3PL) pada Ekspor Manufaktur Batam Tasya, Tasya Cecilia; Zai, Immanuel
Jurnal Abdimas Multidisiplin Vol 4 No 1 (2025): Oktober
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/jamu.v4i1.5959

Abstract

Purpose: This study aims to optimize coordination between the shipper and third-party logistics (3PL) providers to improve the effectiveness and accuracy of export processes at PT Venturindo Jaya Batam. Export delays and unstructured coordination create inefficiencies, highlighting research gap workflow optimization. Research Methodology: The study was conducted at PT Venturindo Jaya Batam using a qualitative approach. Data were collected through direct observation, interviews with operational and logistics staff, and analysis of non-sensitive operational documents. Data were collected from 6 operational staff and 3 logistics personnel during September–December 2025. The methods applied include process mapping, workflow analysis, and evaluation of coordination practices. Supporting tools such as flowcharts, standard operating procedures (SOP), and checklist templates were designed to support the implementation process. Results: The results indicate that the implementation of a structured export workflow, coordination SOP, and inspection checklist improved clarity in task responsibilities, reduced data inconsistencies, and minimized communication errors between the shipper and 3PL. The export preparation and handover processes became more systematic and controlled. Conclusions: Optimizing coordination through standardized procedures and documentation enhances export efficiency and reduces operational risks. Limitations: This study is limited to one company and uses qualitative data without quantitative performance measurement. Contribution: This study contributes practical insights for manufacturing firms, logistics management practices, and supply chain coordination improvement.
Manajemen Risiko Pengadaan Mesin Otomatisasi Impor pada PT Multi Mitra Guna Sherlin; Immanuel Zai
Jurnal Pengabdian kepada Masyarakat Nusantara Vol. 7 No. 1 (2026): Edisi Januari - Maret
Publisher : Lembaga Dongan Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Kegiatan pengabdian kepada masyarakat ini bertujuan untuk mengatasi permasalahan tingginya risiko dalam proses pengadaan mesin otomatisasi impor di PT Multi Mitra Guna melalui perancangan sistem manajemen risiko berbasis ISO 31000:2018. Permasalahan utama yang dihadapi perusahaan meliputi keterlambatan pengiriman, fluktuasi nilai tukar, kesalahan dokumen impor, dan ketidaksesuaian spesifikasi mesin yang berdampak pada biaya dan keterlambatan proyek. Metode yang digunakan meliputi observasi langsung, wawancara dengan 8 staf terkait (logistik, keuangan, dan operasional), serta analisis dokumen pengadaan. Tahapan kegiatan mencakup identifikasi risiko, analisis probabilitas dan dampak, evaluasi risiko menggunakan matriks risiko, serta perumusan strategi mitigasi. Hasil kegiatan menunjukkan penurunan tingkat risiko secara signifikan, dari 6 risiko kategori tinggi dan 4 risiko sedang menjadi seluruhnya berada pada kategori risiko kecil. Kegiatan ini menghasilkan form manajemen risiko, matriks evaluasi risiko dan rekomendasi mitigasi yang aplikatif untuk meningkatkan efisiensi waktu, pengendalian biaya, dan keandalan proses pengadaan mesin otomatisasi impor
ANALISIS PREDIKSI PEMILIHAN SISTEM ERP PADA PT GUDANG GARAM TBK BERDASARKAN PROSES RANTAI PASOK YANG DIGUNAKAN Fiona; Clorina, Jesslyn; Valentini, Cynthia; Lindawati; Joey; Kelvin; Permata, Nadiva Surya; Cuandra, Fendy; Zai, Immanuel
TRANSEKONOMIKA: AKUNTANSI, BISNIS DAN KEUANGAN Vol. 2 No. 3 (2022): May 2022
Publisher : Transpublika Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55047/transekonomika.v2i3.132

Abstract

PT Gudang Garam Tbk is a cigarette manufacturer renowned for its unfiltered cigarettes. The number of product lovers compels management to employ supply chain management to maximize distribution. The Enterprise Resource Planning (ERP) system is utilized by PT Gudang Garam Tbk to enhance the efficiency, accuracy, and speed of its business processes. The objective of this study is to determine why PT Gudang Garam Tbk selected Oracle as its ERP system based on its business processes or supply chain. The documentation study approach is employed to collect data for this study. This study employs a qualitative methodology. This study utilizes both primary and secondary data. As a result of the research and discussion, PT Gudang Garam Tbk develops a supply chain strategy that prioritizes efficiency in order to facilitate production and distribution and reduce distribution costs. In fact, the company chose Oracle because it offers various advantages that other ERP systems lack, including the ability to process massive volumes of data, user control that includes restrictions on other users' access, and a server cluster.
PENGARUH SUPPLY CHAIN MANAGEMENT TERHADAP OPERASIONAL PERUSAHAAN DAN KENDALA PROCUREMENT SISTEM ERP PADA PT UNILEVER INDONESIA TBK Maharani, Delby; Haris, Haris; Aprillia, Novi; Kelly; Andryanto; Marthin, Ricko; Flowerensia, Dionna; Feby; Cuandra, Fendy; Zai, Immanuel
TRANSEKONOMIKA: AKUNTANSI, BISNIS DAN KEUANGAN Vol. 2 No. 3 (2022): May 2022
Publisher : Transpublika Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55047/transekonomika.v2i3.133

Abstract

This research aims to determine the effect of Supply Chain Management and constraints of existing ERP systems in PT Unilever Indonesia Tbk is a company engaged in the household production industry by offering food products, beverages, kitchen needs, to toiletries. In an effort to develop its business operations, it is known that PT Unilever Indonesia Tbk implements its management strategy through ERP and Supply Chain Management systems. The ERP system at PT Unilever Indonesia Tbk functions as an information integration tool for all company stakeholders, while Supply Chain Management functions as a tool for monitoring the flow of goods to consumers and the amount of inventory. Thus, the two strategies are related to the certainty of the performance of Unilever employees. This paper aims to analyze the performance and the relationship between supply chain management, and the effect of the ERP system implemented by Unilever companies on operational performance through interaction and communication of information in order to be efficient in implementing supply chain management strategies and ERP systems. The research method uses a document study approach, as well as primary and secondary data collection techniques. The results of the study reveals that the Supply Chain Management strategy of PT Unilever Indonesia Tbk has four components, namely supply chain uncertainty, management of economies of scale, selection of transportation modes, and product inventory control; as well as the ERP and Supply Chain Management systems of PT Unilever Indonesia Tbk have a positive and significant impact on the company's performance so as to obtain profits and achieve company goals.
The Role of Environmental Knowledge in Mediating the Influence of Attitude, Eco-Label, Marketing, Price, and Green Innovation on Purchase Intention Zai, Immanuel; Meiliana, Evita
Journal of Mathematics Instruction, Social Research and Opinion Vol. 5 No. 1 (2026): March
Publisher : MASI Mandiri Edukasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58421/misro.v5i1.1050

Abstract

The environmental crisis resulting from unsustainable consumption and production patterns has intensified the need to understand the factors driving consumers’ intentions to purchase environmentally friendly products. However, empirical evidence regarding the role of environmental knowledge as a mediating variable remains inconclusive. This study aims to examine the influence of eco-labeling, green advertising, price, product innovation, and environmental attitude on purchase decisions, with environmental knowledge serving as a mediating variable. A quantitative research design was employed, using a survey method, involving 224 respondents in Batam City who are interested in environmentally friendly products. Data were analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM) with SmartPLS. The results indicate that eco-labeling, green advertising, product innovation, and environmental attitude have a significant positive effect on environmental knowledge, whereas price does not show a significant influence. Furthermore, environmental knowledge does not have a direct, significant effect on purchase decisions, suggesting that communication strategies and green innovation drive consumers’ purchasing decisions more than knowledge alone. Overall, the findings highlight the importance of sustainability-oriented marketing communication and innovation in strengthening green purchase decisions and provide practical implications for businesses and policymakers in promoting sustainable consumption.
Co-Authors Agustisan, Willien Alcung Tasya Alexander Janio Wijaya Alfred Joven Alifia Lisda Zetty Aqmi Alvina, June Amanda, Nasyah Andi Yanto Andre Steven Andreas Yoshiro Ogawa Andrew Andrew, Andrew Andrian Andrian Andrian Andrian Andrian Andrian Andrian, William, Hardi Suandri, Delvian Yosuky, Vincent Linardo Andrianus, Lian Andryanto Angel Angel Angel Angel Angela Angelica Vivian Christy Angelina Angelina Angelina Angelina Angelina Goh Angelina Valensia Angeline Anisa Yessika Nababan Aprillia, Novi Arafah, Nadiya Nur Arini Alfa Mawatdah Asri, Dhita Hafizha Astuti, Dessy Aulia Qadri , Rizni Aulia Qadri, Rizni Ayu Fauzia Rahmah Bastanta Sebayang Buntu, Nasar Cahyati, Sri Cici Afrida Cecilia, Cecilia Cecilia, Tasya Cerina Cerina Cerina Chanda Vedalla Putra Chandra Wijaya, Roger Charles Tan Charles Tan Charlie Charlie, Charlie Charlie Wijaya Charmaine Charmaine CINDY CINDY Cindy Cindy Cindy Cindy Cindy Fransiska Cindy Valentina Clorina, Jesslyn Conny, Conny Cristina Tan Cuandra, Fendy Cut Tiffany Ferina Debora Oktaviani Defen Depari, Irene Juwita Deslyn Melodya Desmond Lim Dessy Astuti Devin, Devin Dewi Febriyanti Dewi Ratnasari Dewi Ratnasari Diana Vimalakirti Chow Dyfan Dyfan Dyfan, Dyfan Eddy Oktarianto Edward Cornelyanto Ekklesia Ela Rahmawati Elinda Nurul Hasana Elsy Christiani Elviana Eric Eric Eric Marthino Erick, Erick Eriva Riesquita Erni Astuti Erni Astuti Erni Astuti Fanggi Syahputra Febriyanti Febriyanti feby Felicia Clarissa Felicia Koo Fellia Rivanti Fendy Cuandra Ferina, Cut Tiffany Figo Winnerko Fikra Terisha Azzikra Fiona Fiona Fiona Fiona Fiona Fionna Angeline Fitri Natalia Florensia Sutjiali Flowerensia, Dionna Frentyo, Frentyo Giorgyna Giorgyna Giorgyna, Giorgyna Goh, Joan Haris Haris, Haris Harris Kristanto Hasana, Elinda Nurul Hendri Hendri Hendri Hendri Herman Herman Irene Juwita Depari Irene Vangoh Irvin Irvin Ivander Lukito Jacelyin Jacelyin Jacelyin, Jacelyin Jacelyn Jacelyn Christina Yeo Jackson Lee Jacky Gunadi Jacky Jacky Jasmine, Florentina Jason Jason Jeffry Jeffry Jennifer Jennifer Jenny Lim Jenny, Yang Jerry, Jerry Jesslyn Clorina Jessyka Jessyka Jessyka Jessyka Jessyka, Jessyka Jimmy Lim Joan Goh Jocelyn Theophilia Jody Rivano Joenes Anderson Joey Johanes Prawira Johanes Prawira Jovianto Jovianto Julianto, Tri Junaidi Junaidi June Alvina Juniarty, Shely Kamilatunnaimah, Mutiara Karen Fu Karen Karen Kartono, Rico Katherine Kho Kelly Kelly Kelly Kelly Kelly Keltine Richelle Chan Kelvin Kelvin Kelvin Kelvin Yovanka Kendy Setiawan Hartono Kenny Kenny Kevin Louis Khesi Khesi Khesi, Khesi Laulita, Nasar Buntu Laurentcia Longli Lian Andrianus Lie, Tommy LINDAWATI Louis, Kevin Lysion, Olivia Maharani, Delby Manurung, Windy Octaviana Marthin, Ricko Maryati Maryati Maryati Maryati Mashita Ayuni Mawatdah, Arini Alfa Meiliana, Evita Meliana Meliana Melissa Melissa Melvin Tioris Melvin, Melvin Michael Michael Michelle Angel Lim Michelle Go Michelle Michelle Michelle Michelle Michelle, Michelle Mualifah Nurhidayati Mutiara Kamilatunnaimah Nadiya Nur Arafah Nasar Buntu Tan Widiana Nathania Jocelyn Ng Thian Way Ng Thian Way Nicholas Fernandes Nina Pramita Nonius Alvares Novita Olivia Lysion Ong, Jovi Permata, Nadiva Surya Pramita, Nina Princessa tan Widiana Priscillia Paramitha Tanujaya Prissilia Angelika Putry Surya Qadri, Rizni Aulia Raymond Raymond Renata Indra Adiningtyas Renndy Ferdianto Ria Hartoko Ricardo Ricardo Ricardo, Ricardo Ricky Ricky Ricky Ricky Rico Kartono Rico Lim Gestu Riki Pauji Rina Rina Rio Fernando, Rio Rizni Aulia Qadri Rizni Aulia Qadri Rizni Aulia Qadri Rovina Rovina Salsabilla Febriatul husna Saputra, Eric Gilbert Saputra, Osgood Feriady Darma Sebastian Sebastian Selina. Ng Selina. Ng Selina. Ng, Selina. Ng Septriana Septriana Septriana, Septriana Shelly Elida Shely Juniarty Shereen Shereen Sheril Fitri Riana Sherlin Sherlyca Styvani Shevia Shevia Shevia, Shevia Shirley Feblicia Stefanie Rumapea Stefhani Susanto STELLA STELLA Stephanie Stephanie Stephanie Stephanie Steven Steven Steven, Andre Susanti, Oktris Suyanti Suyanti Sweet Chen Sweet Chen Syahara, Elvina Tan Alvin Henk Saputra Tan, Cristina Tanujaya, Priscillia Paramitha Tasya, Alcung Tasya, Tasya Cecilia Thai, Kristina Thomas Eddison Tohmeng Tomi Vincent Tommy Lie Tri Julianto Tyana, Tyana Valentina, Cindy Valentini, Cynthia Vanders, William Vangoh, Irene Vernando, Lovis Vina Kristini Viona Viona Viona viona, Viona Vira Melinda Vitty Novita Viviani Viviani Vonnylia Weni Vivianti Wiliyan, Hendy William William William William Windy Octaviana Manurung Windy Wihue Tarekar Winson Ng Winson, Winson Wirawan Wirawan Yodiputra, Jason Yogi Rizky Yolanda Yolanda Yulfiswandi, Yulfiswandi Yulianti Yulianti Zulfiniar Nur Karimah