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R.Kintoko Rochadi
Faculty Of Public Health, Universitas Sumatera Utara
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Journal : Jurnal Kesehatan

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Perspektif Pasien dan Manajemen tentang Mutu Pelayanan IGD Fachriza, Dicky; Aulia, Destanul; Rochadi, Kintoko
Jurnal Kesehatan Vol 10, No 1 (2019): Jurnal Kesehatan
Publisher : Politeknik Kesehatan Tanjungkarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (411.574 KB) | DOI: 10.26630/jk.v10i1.1195

Abstract

The basic principle of a hospital is fulfilling the needs and demand of patients who hope that their health problems can be settled in a hospital. They expect ready, quick, responsive, and comfortable services. Patient satisfaction can be influenced by the health care quality of health care providers who sympathize, respect, and respond to their needs. The research used a qualitative method. The data were gathered by conducting participant observation, and in-depth interviews. The research subjects were 4 informants, IGD (emergency room) personnel and  IGD patients in Prima Inti Medika hospital. The result of the research, in the pre-service, showed that nurses’ response was quick, complaints were responded well, the process of inpatient and outpatient was good, nurses’ cooperation was good, and the personnel was accredited; but, the facility was inadequate and incentives were lower than the government’s standard. From the patients’ perspectives, it was found that pre-service was in accordance with SOP, the process of doctors’and pharmacy’s service was good, but nurses’ service and IGD facility were unsatisfactory, nurses’ cooperation was good, but their competence and quality were inadequate.
Co-Authors Abdul Jalil Amri Arma Achmad Noerkhaerin Putra Adi Wika Prasetya Ahmadi Ahmadi Alam Bakti Alam Bakti Keloko Alam Bakti Keloko, Alam Bakti Ameta Primasari Anita, Surya Asnija Sinambela Badaruddin Badaruddin Bangun, Henny Arwina Bukit, Dhani Syahputra Cashtry Meher Chaidara Damanik, Wandi Dani, Eni Darma, Satria Debora Lestari Simamora Dermawanti Malau Destanul Aulia Destanul Aulia, Destanul Destanul Aulia, SKM., MBA., M.Ec., Ph.D Dewi Lindayani Dhani Syahputra Dinna Riza Sary Donal Nababan Donny Brezky Manurung Dya Astrid Hidayah Edy Syahrial Eka Lestari Sitepu Elfalini Warnelis Etti Sudaryati Eva Nirwana Natalia Hutabarat Evawani Martalena Silitonga Exaudi Telaumbanua Fachriza, Dicky Fadli Fadhilah Banurea Fahmi, Ismail Fahnidar Rahmah Fazidah Aguslina Siregar, Fazidah Aguslina Fazidah Fazidah Febri Yusnanda Feni Firdanigrum Fikarwin Zuska Fikarwin Zuska Fikarwin Zuska Fitri Saragih Frida Lina Tarigan Ghina Atikah Harahap, Rina Andriani Hasana LIsa Purba Hastuti, Mona Helena Pryadina Hutauruk Heman Gunanta Ginting Herida Purba Heru Santosa Heru Santoso Hiswani Hotmauli Manik Ida Yustina Ida Yustina ilham khairi Indra Wilson Purba Iradat Zega Irfannuddin Irfannuddin Irnawati Marsaulina Isyatun Mardhiyah Syahri Jannah, Hafzil Janno Sinaga Janno, Janno Jasmen Manurung Juanita Juanita Juanita Juanita Juanita Juanita Juanita Julia Alistawaty Purba Kartini S.H Panjaitan Ketaren, Otniel Lidya Natalia Br Sinuhaji Lina Rizki Linda T Linda T Maas Linda T. Maas Liory Olganita Banjarnahor Lita Sri Andayani Lorensia Eninta Maas, Linda T. Manullang, Yenni Manurung , Kesaktian Manurung, Kesaktian Marliani Marliani Marniati Marniati Marniati Marniati, Marniati Martalena Br S Kembaren Masdalina Pane Mega Gemala Meutia Mona Hastuti Mula Tarigan Nababan, Donal Namora Lubis Namora Lumongga Namora Lumongga Namora Lumongga Lubis Namora Lumongga Lubis, Namora Lumongga Nova Linda Rambe Nur Amri Sari Harahap Nur Asiyah Nasution Nurbaity Nuriani Nuriani Nurmaini Nurmaini Nurmaini Nurmaini Nurmaini Nurmaini Oktarizal, Hengky Otniel Ketaren Pandapotan Sormin Prof. Dr. Ir Albiner Siagian M.Si Pulungan, Na'imah Purwana, Purwana Rahayu Lubis Rahmadani Rahmadani Ratna Dianitami Raysyah Rahmadhani Hasibuan Rika E Nurhidayah Riska Susanti Pasaribu Riski Sri Purwanti Pasaribu Riswani Tanjung Rita Mirdahni Roni Saputra Rosnella Sihombing Rusmalawaty Santi Nurida Br Nainggolan Sarmaida Siregar Sarumpae, Sorimuda Sembiring, Rinawati Seriusman H. Sitanggang Silalahi, Novitasari Wijayanti Silitonga, Evawani Martalena Simangunsong, Dian Natalya Sinurat , Arni Wetty Siregar, Dawiyah Siregar, Maria Putri Rezeki Siregar, Nilasari Siti Latifah Hanum Sitorus, Mido Ester Situmorang, Susy Hariaty Soekidjo Notoatmodjo Soekidjo Notoatmodjo Sondang Pintauli Sonny Priajaya Warouw Sri Rahayu Sanusi Sri Rahayu Yusnita Situmorang Sutomo Kasiman Sutomo Kasiman Syarifah Syarifah . Tambunan, Martinus S Tarigan, Frida Lina Br Taruli Rohana Sinaga Taufik Ashar Tepriandy, Septo Toghur Arifani Lubis Toghur Arifani Lubis Toni Windra Tukiman . Tukiman, MKM Venni Yuasnita R. Damanik vidya lubis Wahyu Ajisah Wati, Evi Erlinda Wellina BR Sebayang Widia Astuti Tanjung yafrinal - siregar Yuanita Windusari Yulizar Yulizar Yusnanda, Febri yusrida fadma lubis Zulfendri Zulfendri Zulfendri Zulfendri Zulfendri Zulhaida Lubis Zulhaida Lubis Zulhaida Lubis