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All Journal International Journal of Evaluation and Research in Education (IJERE) Jurnal Visi Ilmu Pendidikan Jurnal Sains dan Teknologi Al-Baro`ah Journal of Degraded and Mining Lands Management Jurnal Studi Agama dan Masyarakat Jurnal Pendidikan: Teori, Penelitian, dan Pengembangan Jurnal Teknologi Mineral dan Batubara Al-Fikri: Jurnal Studi dan Penelitian Pendidikan Islam TA'DIBUNA: Jurnal Pendidikan Agama Islam QALAMUNA: Jurnal Pendidikan, Sosial, dan Agama Economica: Jurnal Ekonomi Islam al-Afkar, Journal For Islamic Studies Ijaz Arabi Journal of Arabic Learning JURNAL PENDIDIKAN TAMBUSAI Astonjadro Pusaka : Jurnal Khazanah Keagamaan SCAFFOLDING: Jurnal Pendidikan Islam dan Multikulturalisme Jurnal Ekonomi Dan Bisnis Community Development Journal: Jurnal Pengabdian Masyarakat Mitra Ash-Shibyan: Jurnal Pendidikan dan Konseling Muaddib: Islamic Education Journal IJGIE (International Journal of Graduate of Islamic Education) AL-ARBAH: Journal of Islamic Finance and Banking Paedagogie: Jurnal Pendidikan dan studi ISlam Al-Ulum: Jurnal Pendidikan Islam Jurnal Alwatzikhoebillah : Kajian Islam, Pendidikan, Ekonomi, Humaniora Fitrah: Journal of Islamic Education MANAJERIAL: Jurnal Inovasi Manajemen dan Supervisi Pendidikan JURNAL ILMIAH GLOBAL EDUCATION Jurnal Inovasi, Evaluasi dan Pengembangan Pembelajaran (JIEPP) Loghat Arabi: Jurnal Bahasa Arab & Pendidikan Bahasa Arab Journal of Education Research Jurnal Pengabdian Masyarakat Ilmu Terapan (JPMIT) Jurnal Impresi Indonesia Al-Ulum: Jurnal Pendidikan Islam JASNA : Journal For Aswaja Studies Edukasia: Jurnal Pendidikan dan Pembelajaran TITIK DUA: Jurnal Pembelajaran Bahasa dan Sastra Indonesia Indonesian Research Journal on Education JAGE Jurnal Penelitian dan Kajian Ilmiah Kesehatan Politeknik Medica Farma Husada Mataram Mining Science and Technology Journal Jurnal Konseling Pendidikan Islam Majority Science Journal Journal of Science and Education Research Abdi Masyarakat UIKA Jurnal Teknologi Mineral dan Batubara Asian Journal of Management, Entrepreneurship and Social Science Proceeding Of International Conference On Education, Society And Humanity Journal of Mining Insight Jurnal Pengabdian Nusantara Jurnal Pendidikan MIPA Syaikhuna: Jurnal Pendidikan dan Pranata Islam STAI Syaichona Moh. Cholil Bangkalan Prosiding Seminar Nasional Indonesia Jurnal Karya Ilmiah Pendidik dan Praktisi SD & MI
Wahab Wahab
Fakultas Tarbiyah IAIN Sulthan Thaha Saifuddin Jambi
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Journal : JURNAL ILMIAH GLOBAL EDUCATION

 1 
Implementasi Metode Quality Function Deployment (QFD) Untuk Merancang Peningkatan Kualitas Pelayanan Pendidikan di Politeknik ‘Aisyiyah Pontianak Akbar, Ahmad; Asih, Zwesty Kendah; Wahab, Wahab
Jurnal Ilmiah Global Education Vol. 5 No. 2 (2024): JURNAL ILMIAH GLOBAL EDUCATION, Volume 5 Nomor 2, Juni 2024
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/jige.v5i2.2640

Abstract

In order to improve the quality of higher education services at Politeknik 'Aisyiyah Pontianak, an action plan was developed to close the quality gap between perceived expectations and expectations expected by students, as well as the characteristics of higher education service quality desired by students as service users. The Quality Function Deployment (QFD) model is the method used in this study to determine service attributes using the Servqual model. Three general information regarding students' desires, satisfaction, and expectations of service attributes were included in the distributed questionnaires.  In conclusion, from the data processing of twenty educational service quality attributes, there are six attributes that have gaps in educational service quality. These gaps are fast online and offline academic services, easy access to information related to academics, fast and accurate acquisition of academic information, adequate library facilities (the number of collections in the library), adequate Internet facilities (ease of access, browsing speed), complete and adequate laboratory facilities. The action plan for quality improvement is (1) Improving the Academic Service System, (2) Providing a special portal for access to academic information, (3) Improving Academic Information System Services, (4) Improving Library Facilities by adding amount book collections, e-books, e-journals etc., (5) Improving Internet Facilities by adding Bandwitch, (6) Improving Laboratory Facilities.
Co-Authors Afrianti, Bestaria Agriawan, Husran Ahmad Akbar, Ahmad Ajie, Rizky Julianto Al-Banjari, Faisal AL-Ulum, M. Ruslan Ali Musa Lubis Ambarsari, Ika Sartika Anita Fitriana, Anita Anshari, Erwin Anwar Anwar Apjan, Syarifah Sajila Aprilia, Nabila Dwi Arief Luthfan, Muhammad Arif Afendi Ariga, Muhammad Safari Asih, Zwesty Kendah Asmawati Asmawati Aswandi Aswandi, Aswandi Aulia, Nurul Awaliah, Wd Rizky Ayuni, Juwanti Boini, Boini Boy, Boini Buhaerah Buhaerah, Buhaerah Bustanul Atfal Camelawaty, Natasya Choirul Huda Dahliah, Dahliah Damayanti Damayanti Darwin Ismail Deniyatno, Deniyatno Dewi Sulistyowati, Dewi Dina Aulia Dwi Istiyani Dwi Septiwiharti Eka P,W, Annisa Rezki Eko Atmanto, Nugroho Eva Gusmira Fahrul Fahrul Fardani, Roushandy Asri Firdaus Firdaus Fitriani Ulayya, Aqila Hamidah, Sri Rizki Haq, Muhammad Ahsanul Hariansyah, Hariansyah Hayati, Dewi Nur Hehanussa, Umi Kalsum Ilyas Ilyas Imran Imran Irfan Saputra Irpan, Muhammad Iskandar Iskandar Ismayanti, Windi Jaya, Rio Irhan Mais Cendra Juhairin, Heri Khairiansyah Kadar, Muhammad Ilham Kadir, Laode A. Kristiyani, Dwi La Ode Ngkoimani, La Ode Laili Noviani, Nur Launuru, Muhammad Idul M. Shofiyuddin M. Syukri mahgalena, mahgalena Mahiroh, Mar’ati Mahluddin Mahluddin Marasabessy, Andi Ismail Mariatun, Sri Masri Masri Mili, Marwan Zam MMSI Irfan ,S. Kom Mohammad Ihsan Mudis Taruna, Mulyani Muhammad Muhammad Muhammad Syamsussabri Mulyani Mudis Taruna Munawir Hasan Muntakhib, Ahmad Murliji, Ahmad Fauzi Mustar Mustar, Mustar Nafiu, Waode Rizky Awaliah Nafiu, WD Rizky Awaliah Nelly Mujahidah Nurdiansyah, Urai Nurfajri, M. Nurmadinah, Yulisa Rizki Nurul Huda Padol, Almu Paputungan, Dewi P. Prabowo, Sugeng Sulistyo Pratarti, Feti Ayu Prawoto, Eko Prayogo, Prayogo Putra, Purniadi Qoyyim, Abdul rachman, Dicky Rahmah, Maulidah Rahman, Saipur Ramadhan, Dendy Ramly, Ramly RANI RANI, RANI Rasyidin, Muhammad RATNA WIJAYANTI Rizki Fathu Rokhman Rohani Rohani Rohani, Fety Novianty, Hemafitria, Rohani, Safithri, Rahmawati Sahrul, Sahrul Saputri, Winia Hade Setyaningrum, Vidya Siti Muawanah Sobirin, Sahrul Sofyan, Anas Sugeng Listyo Prabowo Sukarno, Muhd. Sukino Sukino Sulpikar, Sulpikar Syahrul Syahrul Syamsul Arifin Syamsul Kurniawan Triana, Nurhadi Ulayya, Aqila Fitriani Umi Muzayanah Ummi Kalsum Usman Usman Wahyudi, Annisa Rezki Eka Putri Wibowo, A. M. Wijaya, Septian Purba Wulandari, Fitrattun Yayat Iman Supriatna, Yayat Iman YENI RIZAL Yesfisari, Sri Yuliana Yuliana Zaenuddin Hudi Prasojo Zaenuddin Hudi Prasojo, Zaenuddin Hudi Prasojo ’Abidah, Nur