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Journal : JURNAL ABDIMAS PLJ

PELATIHAN KETERAMPILAN KOMUNIKASI DAN PELAYANAN PELANGGAN BAGI WARGA DAN KARANG TARUNA DI DESA WARNASARI, PANGALENGAN KABUPATEN BANDUNG Sudrajat, Deny; Solihin, Dewi Agustina; Purwati, Sri; Susanto, Susanto; Suryani, Suryani
JURNAL ABDIMAS PLJ Vol. 5 No. 1 (2025): JURNAL ABDIMAS PLJ, Juli 2025
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/japlj.v5i1.1652

Abstract

Warnasari Village in Bandung Regency has quite large tourism and local economic potential, but still faces challenges in terms of the quality of human resources, especially in the aspects of communication and service. Good customer service and communication skills are important factors in supporting business development, tourism and community services in general. This community service activity aims to improve communication and customer service skills for residents and members of the Warnasari Village youth organization. The methods used are interactive training, simulations, and questions and answers and discussions. The results of the activity showed an increase in participants' understanding of the importance of effective communication and excellent service as a support for improving the quality of tourism, as well as the emergence of motivation to apply these skills in daily activities. It is hoped that this activity can contribute to strengthening local capacity and developing village potential in a sustainable manner.
PELATIHAN DAN PENDAMPINGAN PENINGKATAN KUALITAS PELAYANAN WISATA DI DESA KARYAMEKAR, KABUPATEN GARUT Susanto, Susanto; Baskara, Ika; Purwati, Sri; Nunung, Ai; Wuryan, Sophiyanto
JURNAL ABDIMAS PLJ Vol. 5 No. 2 (2025): JURNAL ABDIMAS PLJ, DESEMBER 2025
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/japlj.v5i2.1988

Abstract

Karyamekar Village, Garut Regency, has significant potential in natural and cultural tourism; however, the quality of tourism services provided by the community has not been optimal. The main problems include limited knowledge and skills in providing services, low understanding of tourism service standards, and insufficient guidance in managing village tourism destinations. This community service program aims to improve tourism service quality through training and direct mentoring for the community and tourism managers. The methods include participatory training, material delivery, discussions, service simulations, and field mentoring. The training focused on service excellence, effective communication, service ethics, cleanliness and comfort of tourist destinations, and the application of Sapta Pesona. The results indicate increased  knowledge,  skills,  and  awareness  of  the  community  in  delivering  professional tourism services, which positively impact tourist satisfaction and support sustainable village tourism development.
Co-Authors Adriansyah Ekaputra Aep Surachman, Aep Agus Rofi’i Agustinus Suradi Ahmad Qurtubi AKHMAD Akhmad Akhmad Alamsyah, Putri Rahmah Almira Ulimaz Anantadjaya, Samuel PD Andari, Nur Indri Juli Anugrah Aditya Budiarsa, Anugrah Aprilia, Fiona Esther Aprilia, Yeni Astuti, Enny Diah Astuti, Sri Riska Aswadi, Dana Bintang Qawiyumatin Wal Isro, Alfian Bintoro, Risal Kartika Budi Utomo, Muhammad Fitri Budiarti, Sinta Chipsy, Anggi Putri Yulia Davanya, Dinda desi aryani Dina Fahma Sari, Dina Fahma Dwi Nugraheni, Diyah Elsje Theodora Maasawet Erna Noor Savitri, Erna Noor Evi Gusliana Evie Palenewen Fatimah Malini Lubis Fitroh, Bagus Andika Frasiska, Adha Hadi Mulyana Henggar Hardiani, Henggar Herliani Herliani Herliani Hikmawati Hikmawati Ibrahim, Mozart Malik Ika Baskara Indipravita, Shafira Salsabila Irma M. Nawangwulan Jailani Jailani Jailani Jamhari Jamhari Jefri Putri Nugraha Kadeni Kadeni, Kadeni Karimah, Aulia Karyadi, Haris Khatimah, Khusnul Khoirunnisa, Afifah Khotimah, Sheryna Nur Krisna Adhitya Wardhana, Krisna Adhitya Krisna Adhytia.W., Krisna Kristiani, Margaretha Dhea Kuniati, Asih Kushariyadi Lucky Mahesa Yahya Lumowa, Sonja V.T Lumowa, Sonja Verra Tinneke Lumowa, Sonja VT M.M. Rambitan, Vandalita Makkadafi, Suparno Putera Makrina Tindangen Mardikawati, Budi Margiyono, Suryanto Masitah - Masitah Masitah Maulana, Arrofi Mayasari, Sri Muhamad Risal Tawil muhammad, muhammad ali Muhsin N Bailusy Mukarromah, Sitti Murdaningrum, Rika Muttaqin, Muhammad 'Azam Nasution, Ruqoyyah Nawangwulan, Irma M Nugrahaeni, Diyah Nugraheni, Febriani Sarwendah Asri Nugroho, Judianto Tjahjo NUNUNG, AI Nuraisa, Oktavia Nurbakti, Rezky Nurfadhila, Salsabila Desvika Nurhayati, Rina Nurkolis Nurkolis, Nurkolis Nurramdani, Ardan Nurriqli, Arifia Nurwijayanti Nuryani Nuryani Oktyajati, Nancy Omegasmara Wahyu Kurnia Yoga Hartono, Rakai Pikat Patra Pertiwi, Triani Putri, Lindari Dewi Rahmawati, Ida Yeni Rajudin, Miftahlia Aufazira Rambitan, Vandalita M. Magdalena Ramli, Akhmad Rifky, Rifky Rina S Soetopo, Rina S Riyanti, Apriani Samsurianto Santosa, Muhammad Hery Sapan, Angellya Kristin Saputra, Apri Prananda Saputri, Alfiyyah Rifda Sari, Selvi Novita Sayyidaturrofi'ah, Wafi Septiana, Renny Serena, Nelda A. Serena, Nelda Anasthasia Sidjabat, Sonya Siti Hawa Soetopo, Rina Soetopo, Rina S Soetopo, Rina Susilowati Sofian, Roza Adnan Solihin, Dewi Agustina Solly Aryza Sonja V. T. Lumowa Subandi, Rahman Sudrajat, Deny Sugiyarto Sugiyarto Sukmanawati, Sukmanawati Suryana, Alean Kistiani Hegy Suryani Suryani Susanto Susanto Syamsudin Syamsudin Takasun, Takasun Teguh Pribadi Triadinda, Dexi Turista, Dora Dayu Rahma Tutiliana, Tutiliana Utomo, Panji Wiyo V.T. Lumowa, Sonja Vandalita Maria Magdalena Rambitan Wattimena, Reza Bastari Imran Widiyanti, Tanti Wuryan H. Sophiyanto Wuryandoko, Santoso Yenia Endriastuty Yudha Pamungkas, Sisko Yullvita Ningrum, Dea Yusup Setiawan, Yusup Zabadi Ferdiansyah, Fairuz Zaenah, Zaenah Zainul Fikri, Muhammad Zakaria Zakaria Zenia Lutfi Kurniawati, Zenia Lutfi