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Journal : Proceeding ISETH (International Summit on Science, Technology, and Humanity)

Analysis of the Institutional Capacity as a Part of the Institutional Economics: Evidence from the Organizational Capacity of Surakarta City Local Government Agung Riyardi; W Widojono; Muzakar Isa
Proceeding ISETH (International Summit on Science, Technology, and Humanity) 2015: Proceeding ISETH (International Conference on Science, Technology, and Humanity)
Publisher : Universitas Muhammadiyah Surakarta

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Abstract

The institutional capacity is a part of the institutional economics. There are two standards of the institutional capacity. The first standard is the optimality capacity of micro, mezzo, and macro levels. The second standard is the criteria of expertise, specificity, and incentives. However, analysis on the concept of institutional capacity is limited. Therefore, this study aimed to analyze the application of the institutional capacity in Surakarta city local government and to obtain empirical facts of the optimal capacity of micro, mezzo and macro levels and its correlation with the institutional criteria. Descriptive method was applied to measure the capacity optimization in the micro, mezzo, and macro levels and to describe its correlation with the institutional criteria, namely expertise, specificity, and incentives. To examine the level of the capacity optimization, the percentage of the expected and prevailed was analyzed, whereas the dynamics of each criterion since 2005 to 2011 was analyzed to illustrate the correlation with the institutional criteria. The study indicated the overall capacity of Surakarta city government has not been optimal, due to their suboptimal mezzo and macro levels capacity. In addition, the capacity of micro, mezzo and macro level of Surakarta government turns to have correlation with the institutional criteria. The micro level correlates with the expertisecriterion, the mezzo level with the specificity in authority and incentives criteria, andthe macro level with the specificity in responsiveness criteria.
Customer Loyalty of Inpatients of RSU Mardi Lestari Sragen in Review of Aspects of Hospital Image and Service Quality Sulistiyaningrom, Woro; Isa, Muzakar; Wujoso, Hari
Proceeding ISETH (International Summit on Science, Technology, and Humanity) 2023: Proceeding ISETH (International Summit on Science, Technology, and Humanity)
Publisher : Universitas Muhammadiyah Surakarta

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Abstract

Purpose: In the context of Indonesia's health service organizations, which face increasingly fierce global competition, this study aims to examine the impact of hospital image and service quality on customer loyalty. Additionally, it aims to analyze the influence of hospital image on customer loyalty, with customer satisfaction as a mediating variable. Methodology: Quantitative methods are employed in this study, utilizing non-probability sampling with a purposive sampling technique. Data is collected through the distribution of questionnaires employing a Likert scale. The study population consists of inpatients at RSU Mardi Lestari Sragen, with 110 respondents. Data analysis is conducted using Partial Least Square (PLS) via SMARTPLS software, encompassing Outer and Inner model analyses. Results: The findings of this study indicate that hospital image and service quality positively and significantly influence customer loyalty. Moreover, customer satisfaction is a mediating factor in the relationship between hospital image, service quality, and customer loyalty. Applications: This research suggests that hospital management should strive to enhance its image by delivering exemplary services and ensuring patient satisfaction. Furthermore, the findings recommend bolstering the hospital's brand image and service quality to enhance patient satisfaction.
Co-Authors A.A. Ketut Agung Cahyawan W AA Sudharmawan, AA Abu Bakar Akbar Aditya Rahayu Aflit Nuryulia Praswati Aflit Nuryulia Praswati Aflit Nuryulia Praswatia Agung Riyardi Agus Suwondo Agus Suwondo Agus Wahyudi Agus Wahyudi Agustin, Aming Putri Ahmad Mardalis, Ahmad Ahmada Auliya Rahman Aimanisa Aulia Putri Al-Kubro, Putri Balqis Ali Zainal Abidin Aliffa Sandy Amiroh Luthfiyah ‘Abidah Andiyani, Rhavida Anniza Anisa Ur Rahmah Anton Agus Setyawan Anwar, Rizqulla Zachary Aprilia Tri Cahyaningsih Arief Aulia Fahmy Arief Budiman Arkana, Putut Tio Arum Desmawati Murni Mussalamah Arum Desmawati Murni Mussalamah, Arum Desmawati Arum Desmawati Murni Mussalamah, Arum Desmawati Murni Ashshiddiqi, Raihan Akhwan Astuti, Indah Sri Awal Prasetyo Ayuk Setiyawan ayuningrum, ananda puput Baihaqi, Muhamad Adzib Burhannudin Ichsan Cahyaningrum, Rina Asih Budi Cahyono, Pipit Dwi Candra Kusuma Wardana Della Ariska Deviana Deviana, Della Ariska Devis, Chinta Alifia Dewi, Viriani Noviasari Dyah Putri Mahasari Edy Purwo Saputro Eka Pratiwi, Astina Eka Risky Widyawati Em Sutrisna Emi Erawati Evi Kurnia Sari Fahd, Mohammed Fajar Istikhomah Falasifatul Falah Farid Adi Prasetya Fathurrahman, Yanuar Ihza Fatimah Azahra Fauziah Ar Rahmah Fauziya, Rafida Aviola Hana Firyal Nuzulul Fitri FX Sugiyanto Hadi, Cahyono Handayani, Ponjaya Tri Hari Wujoso Helmia Khalifa Sina Helmia Khalifah Sina Herlambang Prima Yoga Herlambang Prima Yoga Ihwan Susila Imronudin Imronudin Imronudin Imronudin, Imronudin Indah Kurniawati Indah Susilowati Irrawati, Mei Dian Istikomah, Robingatun Ita Nuryana Iwan Setiawan Adji Jati Waskito Kesha Dewi Nur Ramadani Kiki Widya Kirana Kurniawan, Fery Indra Kusmiati Kusmiati Kusmiati Kusmiati Laudza, Naufal Lenny Puspita Dewi Liana Mangifera Liana Mangifera Liana Mangifera Liana Mangifera Listyani, Syafira M. Farid Wajdi M. Farid Wajdi M. Farid Wajdi, M. Farid M. Sholahuddin M.Farid Wajdi, M.Farid Ma'ruf Ma'ruf Ma'ruf, Ma'ruf Mahendra Abilawa Mahfud Nugroho Mahsa, Almira Ayudia Manurani, Haliza Putri Ida Mar’i Muhammad, Mirza maulana, rachmad Miftakhul Huda Moch. Adi Nur Ikhsan Moechammad Nasir Muhammad Farhan Hamzah Muhammad Farid Wajdi Muhammad Qolbi Shobri Muhammad Randhy Kurniawan Muhammad Sholahuddin Muhammad Wahyuddin Muhammad Wahyuddin, Muhammad Muhammad Wegig Wicaksono Muhammad Zharfan Dzimar Mukti, Fauzan Olga Dwi Mulyadi, Desviana Umi Sholikah MULYOTO PANGESTU Mutiara Nur Azizah Nabila Ayu Wijayanti Nabila Ayu Wijayanti Nafiah, Elviana Wilda Nanda Apriliasari Nelly Purnama Sari Ningrum, Dinda Tika Cahya Nurjanah, Adha Nurohman, Yulfan Arif Paramita Dewi Kumala Praswati, Aflit Nur Yulia Prijanto, Tulus Puri Nawangsari Ainun Nurjanah Purwani Putra, Daud Hendawan Guritna Putri Alfiatur Rochimah Putri, Aimanisa Aulia Putri, Angelia Sukma Ningrum Afrida Yono Putut Tio Arkana Rafiq Arkana Amir Rafiq Arkana Putra Rini Kuswati Rini Kuswati Robingatun Istikomah S Soepatini S Syamsudin Safira Rijka Ardima Safira Rijma Ardima Saputri, Dwi Sari, Primadiati Nickyta Setyawan, M Arkan Sheilaika Nur Wahyuningsih Sheilaika Nur Wahyuningsih Sidiq Permono Nugroho Sinta Permatas Sari Siti Fatimah Nurhayati Siti Soekiswati Siti Zulaekah Sulistiyaningrom, Woro Sulthoni Surya Saputra Sumbaga, Utari Anggit Supomo Supomo Syahrani Shabrina D Syahrani Shabrina D Syaira Hafsha Tsabita Syamsudin Syamsudin Syamsudin Syamsudin Syamsudin Syamsudin Syamsudin Syamsudin Syamsudin Syamsudin Tsabita, Syaira Hafsha Tulus Prijanto Valentino, Ferrara Farrel Veranika Trisna Pratiwi Viriani Noviasari Dewi W Widojono Wafiatun Mukharomah Wahyu Triyulianto Putro Wahyudya Setya Ananta Wawan Kurniawan Wawan Kurniawan Widada Widada Widyaningrum, Anggraheni Wikantama, Aswin Wiyadi Wiyadi Wiyadi Wiyadi Wiyadi Wiyadi Wulandari, Nita YAN ADITYA PRADANA Yanuar Rizky Saputro Yunanza, Diska Dwi Yustisiana Pramesti, Syifana Putri Yusuf Alam Romadhon Zada Almira Fitri Zada Almira Fitri Zahra, Nafiah Az Zulfa Irawati Zulfa Irawati Zulfiqar Ravi Rahman