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Formation Process of Expectations and Satisfaction of Construction Design and Build Service in Surakarta, Indonesia: The Perspective of Construction Service Users Mar’i Muhammad, Mirza; Soepatini, Soepatini; Isa, Muzakar
International Journal of Management Science and Information Technology Vol. 4 No. 1 (2024): January - June 2024
Publisher : Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/ijmsit.v4i1.2137

Abstract

The rapid development of infrastructure in Surakarta has triggered high demand in the construction industry. Ongoing urbanization and rapid population growth are key drivers, creating the need for housing projects, public facilities, and improvements in transportation infrastructure. Despite the rapid economic growth and infrastructure development in Indonesia, particularly in Surakarta, significant progress has been made in the construction sector. However, increased demand has also brought about intense competition, especially in Design and Build projects. This research specifically aims to understand the processes related to the formation of expectations and customer satisfaction in Design and Build construction projects in Surakarta. The research methodology employed is qualitative with a descriptive approach, and data is obtained through observation, interviews, and documentation. Data sources include relevant parties involved in the use of Design and Build construction services in Surakarta, Indonesia. Descriptive data analysis is used to present the data in a descriptive manner. The findings of this research indicate that the pre-purchase stage in construction services involves needs identification, information search, and alternative evaluation. Risk analysis, especially in functional, financial, temporal, physical, psychological, social, and sensory dimensions, is crucial in the decision-making process for potential users of construction services. Preferences for service dimensions such as tangibles, reliability, responsiveness, assurance, and empathy also significantly influence the selection of service providers. The ability of construction service providers to identify and manage risks, including the principles of 'The Flower of Service, also affects customer satisfaction.
PENGARUH POLA TIDUR, ASUPAN KAFEIN, DAN GANGGUAN EMOSI TERHADAP AKTIVITAS BELAJAR MAHASISWA UNIVERSITAS MUHAMMADIYAH SURAKARTA SAPUTRI, DWI; Muzakar Isa
Determinasi: Jurnal Penelitian Ekonomi Manajemen dan Akuntansi Vol. 2 No. 2 (2024)
Publisher : Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/determinasi.v2i2.218

Abstract

This study aims to determine the influence of sleep patterns, caffeine consumption, and emotional disorders on the academic achievement of Muhammadiyah University of Surakarta (UMS) students. College students often face high levels of academic pressure, and factors such as caffeine consumption, irregular sleep, and emotional disturbances can affect their academic performance. This research uses a quantitative method with a survey method involving UMS students who are asked to fill out a questionnaire. This data will be analyzed using statistical techniques to determine the relationship between caffeine consumption, sleep patterns, emotional disorders and academic achievement. It is hoped that the research results will provide a better understanding of the factors that influence the quality of student learning and contribute to the development of time management strategies and student well-being in the university environment. Therefore, researchers hope that this research can provide a more comprehensive view of the factors that influence the academic achievement of UMS students and their implications for improving academic policies and services in higher education.
PENGARUH REVIEW PRODUK, RATING DAN KEPERCAYAAN MASYARAKAT TERHADAP KEPUTUSAN PEMBELIAN PADA MARKETPLACE SHOOPE (STUDI KASUS DI DESA GONILAN KARTASURA) ayuningrum, ananda puput; Muzakar Isa
Determinasi: Jurnal Penelitian Ekonomi Manajemen dan Akuntansi Vol. 2 No. 2 (2024)
Publisher : Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/determinasi.v2i2.243

Abstract

Analyzing the influence of product reviews, ratings and public trust on purchasing decisions on the Shopee e-commerce platform. The success of a product on the market is not only determined by the quality of the product itself, but also by consumer interactions through reviews and ratings provided. The research method used was an online survey involving respondents who were active in Gonilan Kartasura Village shopping at Shopee. Data was collected through questionnaires distributed randomly to Shopee users. Data analysis is carried out using statistical techniques, for example regression to assess the influence of the variables studied. It is hoped that the results of this research will provide further understanding of how product reviews, ratings and public trust contribute to purchasing decisions on Shopee. With this understanding, business people and marketers can optimize their strategies in building consumer trust, improving product quality, and utilizing positive reviews and ratings to increase sales on e-commerce platforms.
PERAN LITERASI DIGITAL DALAM MENINGKATKAN KEPUASAN PENGGUNAAN REKAM MEDIS ELEKTRONIK (RME) DENGAN KEPERCAYAAN SEBAGAI VARIABEL MEDIASI DI RUMAH SAKIT UMUM ISLAM KLATEN Sumbaga, Utari Anggit; Romadhon, Yusuf Alam; Isa, Muzakar
PREPOTIF : JURNAL KESEHATAN MASYARAKAT Vol. 9 No. 2 (2025): AGUSTUS 2025
Publisher : Universitas Pahlawan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/prepotif.v9i2.44632

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh literasi digital terhadap kepuasaan penggunaan RME dan kepercayaan sebagai variabel intervening di Rumah Sakit Umum Islam Klaten. Metode Penelitian ini menggunakan pendekatan kuantitatif dengan Teknik pusposive sampling dimana sampel yang diambil didasarkan pada tujuan tertentu. Pengumpulan data menggunakan kuesioner yang terkumpul sebanyak 236 responden yang merupakan tenaga medis di rumah sakit tersebut. Responden secara keseluruhan sudah menggunakan Rekam Medis Elektronik. Data yang terkumpul dianalisis menggunakan Smart Pls dalam pengujian hipotesisnya. Hasil temuan menunjukkan bahwa literasi digital berpengaruh positif signifikan baik secara langsung dan tidak langsung terhadap kepuasan penggunaan RME dan Kepercayaan. Fokus penelitian ini pada model penelitian yang merupakan novelty baru dalam kepercayaan sebagai variabel intervening antara literasi digital terhadap kepuasan penggunaan. Dikarenakan studi empirik sebelumnya belum ada yang mengembangkan model kepercayaan sebagai variabel intervening. Hal inilah yang menjadi ketertarikan dalam pengembangan penelitian ini.
Pengaruh brand image dan customer relationship terhadap customer loyalty produk brownies amanda halal dengan kepuasaan pelanggan sebagai variabel intervening Listyani, Syafira; Isa, Muzakar
JRTI (Jurnal Riset Tindakan Indonesia) Vol 10, No 1 (2025): JRTI (Jurnal Riset Tindakan Indonesia)
Publisher : IICET (Indonesian Institute for Counseling, Education and Therapy)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/30035628000

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh brand image dan customer relationship terhadap customer loyalty pada produk Brownies Amanda Halal dengan kepuasan pelanggan sebagai variabel intervening. Brand image yang kuat dan hubungan yang baik dengan pelanggan diyakini dapat meningkatkan loyalitas pelanggan, terutama dalam industri makanan yang semakin kompetitif. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei melalui kuesioner yang disebarkan kepada 150 responden yang merupakan konsumen Brownies Amanda. Data yang diperoleh dianalisis menggunakan teknik Structural Equation Modeling (SEM) dengan software SmartPLS 3. Penelitian ini menggunakan150 responden. Hasil penelitian menunjukkan bahwa brand image dan customer relationship berpengaruh positif dan signifikan terhadap customer loyalty. Selain itu, kepuasan pelanggan terbukti memediasi hubungan antara brand image dan customer relationship terhadap customer loyalty. Hal ini menunjukkan bahwa citra merek yang baik dan hubungan pelanggan yang kuat dapat meningkatkan kepuasan pelanggan, yang pada akhirnya memperkuat loyalitas terhadap merek Brownies Amanda. Penelitian ini memberikan implikasi bagi strategi pemasaran perusahaan dalam meningkatkan kepuasan dan loyalitas pelanggan melalui penguatan brand image dan pengelolaan hubungan pelanggan yang lebih baik. Penelitian ini memperluas literatur tentang pengaruh pada produk halal.
WORK–FAMILY CONFLICT, WORK–LIFE BALANCE, AND JOB SATISFACTION AS PREDICTORS OF NURSES’ INTENTION TO STAY: A LITERATURE REVIEW Wikantama, Aswin; Ichsan, Burhannudin; Isa, Muzakar
Jurnal Medika: Medika Vol. 4 No. 2 (2025)
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/djnc5e72

Abstract

The purpose of this literature review is to explore and synthesize empirical evidence regarding the influence of work–family conflict, work–life balance, and job satisfaction on nurses’ intention to stay in hospital settings. A narrative review approach was employed, gathering studies from Scopus, PubMed, and Google Scholar. From an initial pool of 267 articles, 35 met the inclusion criteria, which focused on nurses, hospital-based contexts, and methodological clarity. The findings reveal that work–family conflict negatively affects both work–life balance and job satisfaction, which in turn lowers the intention to stay. Conversely, work–life balance and job satisfaction serve as critical mediators that can buffer the negative impact of role conflict on workforce retention. The review is framed by Role Stress Theory and Social Exchange Theory to explain the dynamic relationships among variables. These findings underscore the importance of organizational support mechanisms, such as flexible work arrangements, performance recognition, and psychological well-being programs, to improve nurses’ motivation and long-term retention. In conclusion, promoting positive work–life interaction and enhancing job satisfaction are essential strategies for sustaining a stable nursing workforce in hospital environments, particularly in high-demand and resource-limited healthcare systems.
Optimizing Marketing Strategies to Boost Purchase Intentions and Behaviors in the Creative Economy Agustin, Aming Putri; Isa, Muzakar
Jurnal Manajemen Bisnis Vol. 16 No. 1: March 2025
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/mb.v16i1.23027

Abstract

Research aims: This study aimed to analyze the influence of store image, brand image, and advertising on consumers' purchase intentions and behaviors.Design/Methodology/Approach: Data were collected through an online survey targeting visitors of Ngarsopuro Night Market, using purposive sampling. A total of 200 respondents participated, corresponding with the sample size recommended in previous studies. Moreover, the analysis was conducted using Partial Least Squares Structural Equation Modeling (PLS-SEM) method, processed via SmartPLS version 3.Research findings: The results showed that brand image, store image, and advertising significantly impacted purchase intentions. Even though brand image and advertising influenced purchasing behaviors, store image did not have a significant effect. The result also showed that purchase intentions fully mediated the relationship between brand image, store image, advertising, and purchasing behaviors. Theoretical Contribution/Originality: The Theory of Planned Behavior (TPB) was refined by emphasizing the importance of brand-related attributes over traditional factors like store image, which was found to be insignificant in this context.Practitioners/Policy Implications: The recommendation was to improve the competitiveness of traditional markets in the creative economy by strengthening brand image with local cultural elements, improving store aesthetics, leveraging advertising strategies, and fostering vendor innovation through training and collaborations. Research Limitations/Implications: This study had a limited sample size and used an online survey method. Therefore, it is crucial to expand the geographical scope of the study and combine online surveys with direct interviews to obtain more accurate and detailed information.
PENGEMBANGAN STRATEGIS INDUSTRI PENGEMBANG GAME LOKAL INDONESIA: PENDEKATAN BERBASIS SWOT UNTUK MEMBUKA POTENSI EKONOMI KREATIF Nurohman, Yulfan Arif; Isa, Muzakar
Among Makarti Vol 18, No 1 (2025): Among Makarti
Publisher : STIE AMA Salatiga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52353/ama.v18i1.840

Abstract

Abstract : The local game development industry in Indonesia holds significant potential to contribute to the national creative economy. However, despite substantial increases in labor absorption and market size, the sector’s contribution to national GDP and export value remains relatively low compared to other creative sub-sectors, such as fashion. Furthermore, the discrepancy between labor force growth and declining GDP performance raises concerns about productivity and industrial efficiency. This study aims to analyze the internal strengths and weaknesses, as well as external opportunities and threats (SWOT), that influence the strategic positioning of local game developers. Drawing on qualitative data gathered from key industry informants and validated through a SWOT matrix analysis (IFAS and EFAS), this research formulates strategic recommendations to enhance competitiveness and promote sustainable growth in both domestic and international markets. The findings offer practical insights for stakeholders—including policymakers, industry players, and investors—on how to develop adaptive and proactive strategies to advance Indonesia’s game development sector as a key driver of the creative economy.Abstrak : Industri pengembangan game lokal di Indonesia memiliki potensi yang signifikan untuk berkontribusi pada ekonomi kreatif nasional. Namun peningkatan substansial dalam penyerapan tenaga kerja dan ukuran pasar, kontribusi sektor ini terhadap PDB nasional dan nilai ekspor masih relatif rendah dibandingkan dengan subsektor kreatif lainnya seperti fashion. Selain itu, perbedaan antara pertumbuhan tenaga kerja dan penurunan kinerja PDB menimbulkan kekhawatiran mengenai produktivitas dan efisiensi industri. Penelitian ini bertujuan untuk menganalisis kekuatan dan kelemahan internal, serta peluang dan ancaman eksternal (SWOT), yang memengaruhi posisi strategis pengembang game lokal. Dengan menggunakan data kualitatif yang diperoleh dari informan industri utama dan divalidasi melalui analisis matriks SWOT (IFAS dan EFAS), penelitian ini merumuskan rekomendasi strategis untuk meningkatkan daya saing dan pertumbuhan berkelanjutan di pasar domestik dan internasional. Temuan ini memberikan wawasan praktis bagi para pemangku kepentingan pembuat kebijakan, pelaku industri, dan investor dalam merumuskan strategi adaptif dan proaktif untuk mendorong pengembangan sektor pengembangan game Indonesia sebagai penggerak ekonomi kreatif.
Kualitas pelayanan IGD sebagai kunci utama untuk meningkatkan kepuasan dan loyalitas pasien di Rumah Sakit Umum Daerah Karanganyar Nurjanah, Adha; Sutrisna, Em; Isa, Muzakar
Journal of Management and Digital Business Vol. 5 No. 1 (2025): Journal of Management and Digital Business
Publisher : Nur Science Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53088/jmdb.v5i1.1584

Abstract

This study aims to analyze the effect of service quality on patient satisfaction and loyalty, as well as the impact of the length of waiting time for patient transfer from the ER to the inpatient room on the quality of ER services at Karanganyar District Hospital. This research approach employs a mixed-methods approach, combining qualitative and quantitative aspects. From the qualitative side, data collection was carried out on informants in charge of the ER, and from the quantitative side, data collection was carried out using a purposive sampling technique that collected 93 patient respondents. The findings show that service quality and patient satisfaction have a significant positive effect on loyalty, and service quality also has a significant positive effect on patient satisfaction. The causes of the long transfer of ER patients to the inpatient room at Karanganyar District Hospital include DPJP doctors who are difficult to contact, DPJP doctors who have special requests for patient care in the ER, Bed management systems that have not been running, full inpatient rooms, laboratory results that take a long time for specific examinations, radiology reading results that take a long time because radiology specialist doctors are not on standby on day and night shifts, patient escorts or porters who are challenging to find.
Influence of Service Waiting Time and Service Quality on Patient Satisfaction and Its Impact on Patient Loyalty: A Case Study at the Pediatric Polyclinic: JEL Classification: I10, I11, L83, C38, M31 Sari, Primadiati Nickyta; Ichsan, Burhannudin; Isa, Muzakar
Journal La Bisecoman Vol. 6 No. 2 (2025): Journal La Bisecoman
Publisher : Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journallabisecoman.v6i2.2174

Abstract

Patient satisfaction serves as a critical indicator in evaluating the quality of healthcare service delivery. This study stems from concerns regarding extended waiting times experienced by patients at the Pediatric Polyclinic of Indriati Hospital Boyolali, which are believed to contribute to diminished satisfaction and loyalty among service users. The primary objective of this research is to assess and map the influence of service waiting time and service quality on patient satisfaction, as well as to examine the subsequent impact on patient loyalty toward the healthcare institution. A quantitative research approach was employed using a survey method, with data analyzed through causal statistical techniques utilizing Structural Equation Modeling (SEM) based on Partial Least Squares (PLS). Data were collected via a convenience sampling method, involving 100 respondents who were currently receiving or had recently received services at the Pediatric Polyclinic of Indriati Hospital Boyolali. The findings reveal that both service waiting time and service quality have a significant and positive impact on patient satisfaction. Furthermore, these two variables also directly affect patient loyalty. Importantly, patient satisfaction was found to act as a significant mediating variable, bridging the influence of service waiting time and service quality on loyalty. These results underscore the necessity of enhancing service process efficiency and improving the quality of service interactions as key strategies for building trust and fostering long-term loyalty among hospital service users.
Co-Authors A.A. Ketut Agung Cahyawan W AA Sudharmawan, AA Abi Muhlisin Abilawa, Mahendra Abu Bakar Akbar Aditya Rahayu Adji, Iwan Setiawan Aflit Nuryulia Praswati Aflit Nuryulia Praswati Aflit Nuryulia Praswatia Agung Riyardi Agus Suwondo Agus Suwondo Agus Wahyudi Agus Wahyudi Agustin, Aming Putri Ahmad Mardalis, Ahmad Ahmada Auliya Rahman Aimanisa Aulia Putri Al-Kubro, Putri Balqis Alfia Magfirona Ali Zainal Abidin Aliffa Sandy Amir, Rafiq Arkana Amiroh Luthfiyah ‘Abidah Andiyani, Rhavida Anniza Anisa Ur Rahmah Anton Agus Setyawan Anwar, Rizqulla Zachary Aprilia Tri Cahyaningsih Arief Aulia Fahmy Arief Budiman Arkana, Putut Tio Arum Desmawati Murni Mussalamah Arum Desmawati Murni Mussalamah, Arum Desmawati Arum Desmawati Murni Mussalamah, Arum Desmawati Murni Ashshiddiqi, Raihan Akhwan Astuti, Indah Sri Awal Prasetyo Ayuk Setiyawan ayuningrum, ananda puput Azahra, Fatimah Baihaqi, Muhamad Adzib Burhannudin Ichsan Cahyaningrum, Rina Asih Budi Cahyaningsih, Aprilia Tri Cahyono, Pipit Dwi Candra Kusuma Wardana Della Ariska Deviana Deviana, Della Ariska Devis, Chinta Alifia Dewi, Viriani Noviasari Dian Hudiyawati Dimas Ria Angga Pribadi Dyah Putri Mahasari Edy Purwo Saputro Eka Pratiwi, Astina Eka Risky Widyawati Em Sutrisna Emi Erawati Erliyanto, Muhammad Alberta Evi Kurnia Sari Fahd, Mohammed Fajar Istikhomah Falasifatul Falah Farhan Hamzah, Muhammad Farid Adi Prasetya Fathurrahman, Yanuar Ihza Fatimah Azahra Fauziah Ar Rahmah Fauziya, Rafida Aviola Hana Firyal Nuzulul Fitri FX Sugiyanto Geraldy, Mochammad Hadi, Cahyono Handayani, Ponjaya Tri Hari Wujoso Helmia Khalifa Sina Herlambang Prima Yoga Herlambang Prima Yoga Hisan, Rumaisa Ihwan Susila Ikka Wijayanti Imronudin Imronudin Imronudin Imronudin, Imronudin Indah Kurniawati Indah Kurniawati Indah Susilowati Irrawati, Mei Dian Istikomah, Robingatun Ita Nuryana Iwan Setiawan Adji Jati Waskito Karunia, Alya Fitri Dwi Kesha Dewi Nur Ramadani Kiki Widya Kirana Kirana, Kiki Widya Kumala, Paramita Dewi Kurniawan, Fery Indra Kusmiati Kusmiati Kusmiati Kusmiati Kussudyarsana Kusuma, Nabil Belantara Laudza, Naufal Lenny Puspita Dewi Lestari, Nila Kusuma Ayu Liana Mangifera Liana Mangifera Liana Mangifera Liana Mangifera Listyani, Syafira M. Farid Wajdi M. Farid Wajdi M. Farid Wajdi, M. Farid M. Sholahuddin M.Farid Wajdi, M.Farid Ma'ruf Ma'ruf Ma'ruf, Ma'ruf Mahasari, Dyah Putri Mahfud Nugroho Mahsa, Almira Ayudia Manurani, Haliza Putri Ida Mar’i Muhammad, Mirza maulana, rachmad Miftakhul Huda Moch. Adi Nur Ikhsan Moechammad Nasir Moechammad Nasir Muhammad Farid Wajdi Muhammad Qolbi Shobri Muhammad Randhy Kurniawan Muhammad Wahyuddin Muhammad Wahyuddin, Muhammad Muhammad Wegig Wicaksono Muhammad Zharfan Dzimar Mukti, Fauzan Olga Dwi Mulyadi, Desviana Umi Sholikah MULYOTO PANGESTU Mutiara Nur Azizah Nabila Ayu Wijayanti Nabila Ayu Wijayanti Nafiah, Elviana Wilda Nanda Apriliasari Nelly Purnama Sari Ningrum, Dinda Tika Cahya Nur Achmad Nurjanah, Adha Nurjanah, Puri Nawangsari Ainun Praswati, Aflit Nur Yulia Praswatia, Aflit Nuryulia Pratiwi, Arum Prijanto, Tulus Priyani, Nabila Novita Puri Nawangsari Ainun Nurjanah Purwani Putra, Daud Hendawan Guritna Putri Alfiatur Rochimah Putri, Aimanisa Aulia Putri, Angelia Sukma Ningrum Afrida Yono Rafiq Arkana Putra Rini Kuswati Rini Kuswati Robingatun Istikomah S Soepatini S Syamsudin Safira Rijka Ardima Safira Rijma Ardima Sandy, Aliffa Saputri, Dwi Sari, Nelly Purnama Sari, Primadiati Nickyta Setyawan, M Arkan Sheilaika Nur Wahyuningsih Sidiq Permono Nugroho Sina, Helmia Khalifa Sina, Helmia Khalifah Sinta Permatas Sari Siti Fatimah Nurhayati Siti Soekiswati Siti Zulaekah Siti Zulaekah Sulistiyaningrom, Woro Sulthoni Surya Saputra Sumbaga, Utari Anggit Supomo Supomo Syahrani Shabrina D Syahrani Shabrina D Syaira Hafsha Tsabita Syamsudin Syamsudin Syamsudin Syamsudin Syamsudin Syamsudin Syamsudin Syamsudin Syamsudin Syamsudin Syamsudin, S Tri Windarsih Tsabita, Syaira Hafsha Tulus Prijanto Udiani, Asih Arifah Ujianto, Muhammad Valentino, Ferrara Farrel Veranika Trisna Pratiwi Viriani Noviasari Dewi W Widojono, W Wafiatun Mukharomah Wahyu Triyulianto Putro Wahyudya Setya Ananta Wawan Kurniawan Wawan Kurniawan Wicaksono, Akmal Widada Widada Widyaningrum, Anggraheni Widyawati, Eka Risky Wikantama, Aswin Wiyadi Wiyadi Wiyadi Wiyadi Wiyadi Wiyadi Wulandari, Nita YAN ADITYA PRADANA Yanuar Rizky Saputro Yulfan Arif Nurohman Yunanza, Diska Dwi Yustisiana Pramesti, Syifana Putri Yusuf Alam Romadhon Zada Almira Fitri Zada Almira Fitri Zahra, Nafiah Az Zulfa Irawati Zulfa Irawati Zulfiqar Ravi Rahman