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All Journal International Journal of Public Health Science (IJPHS) International Journal of Evaluation and Research in Education (IJERE) Jambi Medical Journal : Jurnal Kedokteran dan Kesehatan Jurnal Kebijakan Kesehatan Indonesia VISIKES Jurnal Kedokteran dan Kesehatan : Publikasi Ilmiah Fakultas Kedokteran Universitas Sriwijaya Jurnal Kesehatan Masyarakat Andalas (Andalas Journal of Public Health) Jurnal Administrasi Kesehatan Indonesia Damianus Journal of Medicine Jurnal Keperawatan dan Kesehatan Masyarakat CENDEKIA UTAMA Jurnal Kesehatan Masyarakat (JKM) CENDEKIA UTAMA Global Medical and Health Communication Jurnal Psikologi Integratif Jurnal Manajemen Kesehatan Indonesia JIMKesmas (Jurnal Ilmiah Mahasiswa Kesehatan Masyarakat) The Indonesian Journal of Public Health Indigenous: Jurnal Ilmiah Psikologi Ekonomi Bisnis Biomedical Journal of Indonesia HIGEIA (Journal of Public Health Research and Development) SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan Jurnal Keperawatan Silampari Window of Health : Jurnal Kesehatan Jurnal Ilmu Kesehatan Medicinus : Jurnal Kedokteran GHIDZA: Jurnal Gizi dan Kesehatan Journal of Health Policy and Management B-Dent, Jurnal Kedokteran Gigi Universitas Baiturrahmah Jurnal Kreativitas PKM Indonesian Journal for Health Sciences (IJHS) Jurnal Kesehatan Global JIK- JURNAL ILMU KESEHATAN SRIWIJAYA JOURNAL OF MEDICINE Jurnal Pendidikan Kedokteran Indonesia: The Indonesian Journal of Medical Education Majalah Kedokteran Andalas Jurnal Kesehatan J-Dinamika: Jurnal Pengabdian Kepada Masyarakat Jurnal Kesehatan Jurnal Manajemen Informasi Kesehatan Indonesia (JMIKI) Jurnal Bidang Ilmu Kesehatan J-KESMAS: Jurnal Kesehatan Masyarakat Darmabakti Cendekia: Journal of Community Service and Engagements Afiasi : Jurnal Kesehatan Masyarakat Health Information : Jurnal Penelitian Jurnal Kesmas (Kesehatan Masyarakat) Khatulistiwa Jurnal Penelitian Transportasi Laut Malahayati International Journal of Nursing and Health Science PREPOTIF : Jurnal Kesehatan Masyarakat Journal of Community Empowerment for Health An-Nadaa: Jurnal Kesehatan Masyarakat Placentum: Jurnal Ilmiah Kesehatan dan Aplikasinya Nutrix Journal JUMANTIK: Jurnal Mahasiswa dan Peneliti Kesehatan Jurnal Kesehatan Bubungan Tinggi: Jurnal Pengabdian Masyarakat Jurnal Integrasi Kesehatan dan Sains Indonesian Journal of Global Health research Jurnal Pengabdian Kesehatan Jurnal Abdimas Ilmiah Citra Bakti (JAICB) Jurnal Promotif Preventif Journal of Applied Data Sciences Mitra Raflesia (Journal of Health Science) Jurnal Pengabdian Masyarakat: Humanity and Medicine J.Abdimas: Community Health KESANS : International Journal of Health and Science Jurnal Pengabdian Masyarakat Sasambo Media Publikasi Promosi Kesehatan Indonesia (MPPKI) International Journal of Health Science & Medical Research Jurnal Jaminan Kesehatan Nasional JUMANTIK (Scientific Journal of Health research) Sehat Rakyat: Jurnal Kesehatan Masyarakat Borneo Community Health Sevice Journal Journal of Public Health Sciences Jurnal Kedokteran Ibnu Nafis Jurnal Keperawatan Pro Health Jurnal Ilmiah Kesehatan JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Jurnal Pelita Sriwijaya GEMASSIKA: Jurnal Pengabdian kepada Masyarakat Jurnal Medika: Medika Sasambo: Jurnal Abdimas (Journal of Community Service) Kesmas: Jurnal Kesehatan Masyarakat Nasional (National Public Health Journal) Jurnal Kesehatan Jurnal Ilmu Kesehatan Masyarakat
Rizma Adlia Syakurah
Program Studi Ilmu Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Sriwijaya
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MANAJEMEN PROGRAM PENCEGAHAN DAN PENGENDALIAN INFEKSI COVID-19 DI RUMAH SAKIT DR. SOBIRIN KABUPATEN MUSI RAWAS Catherine Dwi Augusthi Putri; Rizma Adlia Syakurah
Jurnal Kesehatan Vol. 14 No. 2 (2023)
Publisher : Sekolah Tinggi Ilmu Kesehatan (STIKes) Cirebon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38165/jk.v14i2.361

Abstract

Rumah Sakit Dr. Sobirin mengupayakan “Pelayanan Prima dan Berkeadilan” terutama selama pandemi COVID-19. Namun, kasus penularan COVID-19 di Kabupaten Musi Rawas, yang mungkin terkait dengan penularan oleh petugas kesehatan dan kelemahan sistem skrining, menyoroti Pencegahan dan Pengendalian Infeksi (PPI) yang tidak optimal. Oleh karena itu, rumah sakit perlu membuat program IPC yang andal. Penelitian dilaksanakan di Rumah Sakit Dr. Sobirin Kabupaten Musi Rawas. Penelitian kualitatif deskriptif ini menggunakan pendekatan studi kasus untuk melihat program PPI di RSUD Dr. Sobirin pada masa pandemi Covid-19 di Kabupaten Musi Rawas. Informan meliputi berbagai tenaga kesehatan dan tenaga pengelola PPI, serta observasi kegiatan rumah sakit yang terkait dengan program Pencegahan dan Pengendalian Infeksi (PPI). Model pendekatan yang digunakan yaitu manajemen program. Inisiasi program melibatkan tiga tahap: permintaan dan analisis proyek, identifikasi pemangku kepentingan, dan otorisasi proyek. Perencanaan mencakup tujuh aspek: ruang lingkup, sumber daya, komunikasi, jadwal, tim, tim, rencana kerja, dan struktur rincian kerja. Kegiatan utama meliputi program PPI untuk staf, pasien COVID-19, keluarga/komunitas, dan lingkungan rumah sakit. Pemantauan mencakup anggaran dan manajemen risiko, dengan pelaporan data pengawasan harian. Evaluasi meliputi evaluasi proses dan hasil. Secara keseluruhan, Program PPI di RSUD Dr. Sobirin selama pandemi COVID-19 telah berhasil, terbukti dengan meningkatnya kepatuhan staf dalam hal kebersihan tangan, penggunaan APD, penanganan peralatan perawatan pasien, pengelolaan linen, dan pembuangan limbah berdasarkan hasil pemantauan dan audit. Diperlukan penerapan kewaspadaan standar dan peningkatan keamanan lingkungan melalui pengadaan sarana, pelatihan bagi petugas kesehatan, serta penyuluhan bagi pasien dan pengunjung.Kata Kunci: Covid-19; Infeksi; Manajemen Program; Pencegahan; PengendalianAbstract Dr. Sobirin Hospital strives for 'Excellent and Equitable Service,' especially during the COVID-19 pandemic. However, cases of COVID-19 transmission in Musi Rawas District, possibly related to healthcare workers and weaknesses in the screening system, highlight suboptimal Infection Prevention and Control (IPC). Therefore, hospitals need to establish a reliable IPC program. This descriptive qualitative research, conducted at Dr. Sobirin Hospital, Musi Rawas Regency, employs a case study approach to examine the IPC program during the Covid-19 pandemic. Informants include various health workers and PPI management personnel, alongside observations of hospital activities related to the Infection Prevention and Control (PPI) program. The program management model used involves three stages: project request and analysis, stakeholder identification, and project authorization. Planning covers seven aspects: scope, resources, communication, schedule, team, work plan, and work breakdown structure. Key activities include IOP programs for staff, COVID-19 patients, families/communities, and the hospital environment. Monitoring involves budget and risk management, with daily surveillance data reporting. Evaluation includes process and outcome evaluation. Overall, the IOP Program at RSUD Dr. Sobirin during the COVID-19 pandemic has been successful, as evidenced by increased staff compliance in hand hygiene, PPE use, patient care equipment handling, linen management, and waste disposal based on monitoring and audit results. It is necessary to implement standard precautions and improve environmental safety through facility procurement, health worker training, and counseling for patients and visitors.Keywords: Control; Covid-19; Infection; Program Management; Prevention
Comparative Analysis of INA-CBGs Tariffs and Unit Cost of Cesarean Section: A Systematic Review in Indonesian Hospitals Syakurah, Rizma Adlia; Frymaruwah, Edwin; Mufarikhah, Muhimatul; Izzatika, Meiliza
Journal of Public Health Sciences Vol. 4 No. 03 (2025): Journal of Public Health Sciences
Publisher : The Indonesian Institute of Science and Technology Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56741/IISTR.jphs.001257

Abstract

The National Health Insurance (JKN) requires efficient, equitable, and sustainable healthcare services. However, various studies indicate discrepancies between INA-CBGs tariffs and actual hospital service costs. One of the procedures with the highest claim rates is Cesarean Section (CS), which exhibits significant disparities. This study aims to analyze the average unit cost associated with Cesarean Sections (CS) across Indonesia using the Activity-Based Costing (ABC) method. A systematic literature review (SLR) approach was employed, analyzing articles published between 2017–2024. Relevant articles were retrieved through the Google Scholar database. Of the 79 articles initially identified, 37 passed the preliminary screening, and 12 articles met all inclusion criteria. Results indicate that INA-CBGs tariffs for CS procedures only cover 25%–54% of actual costs, varying by service class, hospital location, and operational efficiency. This mismatch contributes to financial deficits in hospitals, potentially compromising service quality, restricting medical equipment procurement, and increasing healthcare professionals’ workloads. Moreover, regional cost variations demonstrate that the current tariff system inadequately considers geographic factors and service complexity. Hospitals in major cities like Bandung report nearly double the unit costs compared to regions such as Yogyakarta or Lampung. Therefore, findings highlight the necessity of reformulating INA-CBGs tariffs to better reflect hospitals' actual conditions. Without updates based on cost-of-service, the financing system risks perpetuating service disparities and reducing the quality of national healthcare. The review findings indicate that the actual cost of Cesarean Section (CS) procedures in Indonesian hospitals is significantly higher than the INA-CBGs tariffs reimbursed by BPJS, with disparities ranging from 46% to 75%.
Managing Potential Fraud in Palembang Hospitals’ Health Insurance Implementation: A Qualitative Study in Indonesia Emilya, Melda; Misnaniarti, Misnaniarti; Syakurah, Rizma Adlia; Pratomo, Hadi
Jurnal Jaminan Kesehatan Nasional Vol. 5 No. 2 (2025): Jurnal Jaminan Kesehatan Nasional
Publisher : BPJS Kesehatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53756/jjkn.v5i2.387

Abstract

Fraud poses a major threat to the integrity of Indonesia’s National Health Insurance–Healthy Indonesia Card (JKN-KIS) program, affecting health financing, hospital quality, and institutional reputation. Despite continuous efforts to combat fraud, allegations persist, particularly in hospitals in Palembang. This study aimed to identify potential fraud in hospitals in Palembang and analyze management countermeasures. Using a descriptive qualitative design with a phenomenological approach, the study was conducted from March to July 2022 and involved three hospitals in Palembang, the City Health Office, and the local branch of the Social Security Administrative Body for Health (BPJS Kesehatan). Data were collected through in-depth interviews with 16 informants representing hospitals, BPJS Kesehatan, and anti-fraud teams, supported by observations and document reviews. Thematic analysis revealed several fraud risks, including diagnosis manipulation, unnecessary treatment, and overcharging. Weak internal and external monitoring mechanisms fostered opportunities for fraud, often driven by financial pressure, revenue targets, and personal motives, and influenced by tenure and position within the organization. Fraud countermeasures remain suboptimal, although BPJS Kesehatan’s management shows potential that requires further improvement. Applying the Hexagon Vousina theory, this study emphasizes the need for a more comprehensive and integrated approach to fraud risk management. Strengthening oversight, professional ethics, inter-agency coordination, and policy enforcement is crucial to maintain the sustainability and effectiveness of the JKN-KIS program.
A Qualitative Study of Referral Back Programme Implementation in Palembang Health Centres for Chronic Disease hasyim, hamzah; Amayu, Rizka; Syakurah, Rizma Adlia; Misnaniarti, Misnaniarti; Windusari, Yuanita; Novrikasari, Novrikasari
Jurnal Jaminan Kesehatan Nasional Vol. 5 No. 2 (2025): Jurnal Jaminan Kesehatan Nasional
Publisher : BPJS Kesehatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53756/jjkn.v5i2.388

Abstract

Despite the strategic intent of Indonesia’s National Health Insurance (NHI) to strengthen chronic disease management through the Referral Back Programme (PRB), its implementation at primary health centres (Puskesmas) continues to face operational and systemic barriers. This study aimed to analyse the implementation of the PRB for chronic non-communicable diseases in Palembang City. The research team employed a qualitative case study approach to explore key challenges in programme execution. The research team collected data from six purposively selected Puskesmas between July and September 2022, using in-depth interviews, focus group discussions, observations, and document reviews. They selected twenty-one informants—including BPJS Kesehatan officials, physicians, programme coordinators, and patients—using maximum-variation sampling to ensure diverse stakeholder representation. The team conducted a thematic analysis, identifying three key themes. First, organisational capacity constraints, such as staff shortages, dual workloads, inadequate training, and limited funding. Second, there are infrastructural and systemic barriers, including the lack of dedicated service corners, underdeveloped digital systems, medicine stockouts, and restricted distribution of referral tools. Third, communication and coordination gaps exist, including weak inter-agency reporting, inadequate feedback mechanisms, and limited outreach to JKN participants. These themes align with the input–process–output framework: input barriers reflected fragmented resources; process barriers involved absent guidelines and reactive supervision; output challenges included low patient adherence and insufficient reporting. These interlinked factors undermine the gatekeeping function of Puskesmas and disrupt the continuity of care for chronic conditions. Strengthening institutional capacity, aligning resources, and integrating digital infrastructure are crucial for enhancing the effectiveness and sustainability of the PRB, thereby supporting Indonesia's progress toward universal health coverage.
EFFECTIVENESS OF BASIC HSSE TRAINING IN IMPROVING WORKERS’ KNOWLEDGE IN AN UPSTREAM OIL AND GAS COMPANY Agustianto, Nicko; Novrikasari, Novrikasari; Windusari, Yuanita; Misnaniarti, Misnaniarti; Sitorus, Rico Januar; Syakurah, Rizma Adlia
International Journal of Health Science & Medical Research Vol 5, No 1 (2026): February 2026
Publisher : UNG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37905/ijhsmr.v5i1.35984

Abstract

The oil and gas industry is a sector with a very high risk of occupational accidents due to its operational characteristics, which involve hazardous environments and unsafe worker behavior. Although Basic HSSE Training has become a mandatory standard in the oil and gas industry, evaluating its effectiveness remains urgent to ensure that the training is not merely a formality for regulatory compliance, but is truly aligned with the specific operational risks, work environment, and safety culture of Company. This study uniquely combines a pretest–posttest evaluation of Basic HSSE Training with an analysis of key organizational factors using multivariate statistical methods to identify dominant drivers of knowledge improvement among upstream oil and gas workers. This study aims to evaluate the effectiveness of Basic HSSE Training by measuring differences in workers' knowledge levels before (pre-test) and after (post-test) the training, as well as examining the influence of organizational factors management commitment, safety policies, regulations and procedures, HSSE communication, work environment, and worker involvement on knowledge improvement. A quantitative approach with a pretest–posttest design was employed, involving 303 workers at Company X in the upstream oil and gas sector in South Sumatra Province. Data were collected using Likert-scale questionnaires and multiple-choice tests. The Paired Samples t-test results indicate that Basic HSSE Training is effective in improving workers' knowledge, while Chi-Square and logistic regression analyzes show that organizational factors, particularly communication and work environment, play a dominant role in influencing the effectiveness of the training.
Pendampingan inisiasi kampung hijau melalui pemanfaatan tanaman pangan pada rumah tangga kelurahan Plaju Ulu Palembang Rizma Adlia Syakurah; Indah Yuliana; Sari Bema Ramdika; Ira Dewi Ramadhani; Windi Indah Fajar Ningsih
SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan Vol 8, No 2 (2024): June
Publisher : Universitas Muhammadiyah Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31764/jpmb.v8i2.22087

Abstract

Abstrak Konsumsi sayur dan buah diperlukan tubuh sebagai sumber vitamin, mineral, serat dan antioksidan sehingga dapat mengurangi terjadinya penyakit tidak menular seperti obesitas, kanker, kardiovaskular dan diabetes. Pemanfaatan tanaman pangan pada rumah tangga merupakan sayah satu upaya meningkatkan konsumsi sayur dan buah. Pengabdian masyarakat ini bertujuan untuk memberdayakan ibu rumah tangga melalui pemanfaatan tanaman pangan pada rumah tangga Kelurahan Plaju Ulu Palembang. Kegiatan yang dilakukan adalah bimbingan teknis cara penaman hidroponik, penyuluhan tentang manfaat sayur dan buah, Emo-Demo (Emotion-Demonstration) porsi sayur, dan demo masak pengolahan sayur. Ada perbedaan yang signifikan skor ibu sebelum dengan setelah diberikan edukasi dengan p value 0,000 dan tanaman hidroponik tumbuh subur. Pelatihan dan penyediaan alat dan bahan media tanam hidroponik mampu memberikan sumbangsih kepada masyarakat dalam penyediaan bahan pangan yang sehat bagi anak dan keluarga serta adanya peningkatan pengetahuan ibu terkait manfaat sayur dan buah setelah diberikan edukasi. Kata kunci: hidroponik; sayur; buah; emo-demo Abstract Vegetables and fruits are needed as source of vitamins, minerals, fibers, and antioxidants. These reduce the incidence of non-communicable disease such as obesity, cancer, cardiovascular, and diabetes. Utilizing food crops in the household is one effort to increase vegetable and fruit consumption. This community service aims to Empowering housewives through utilization of food crops in households in Plaju Ulu sub-district, Palembang. The activities carried out were technical guidance on how to grow hydroponics, counseling about the benefits of vegetables and fruits, Emo-Demo (Emotional-Demonstration) on vegetable portions, and a cooking demonstration on processing vegetables. There was a significant difference in the mother's scores before and after being given education with p value 0,000  and the hydroponic plants grew well. Training and providing tools and materials for hydroponic planting media could contribute to the community. These activities has provided healthy food for children and families as well as increasing mothers' knowledge regarding the benefits of vegetables and fruit after being given education. Keywords: hydroponic; vegetables; fruits; emo-demo
Understanding Health Risk Assessment in Female Sex Workers (FSW) and Its Relationship With the Frequency of Sexual Transactions Rico Januar Sitorus; Lusi Rahmayani; Anita Rahmiwati; Rizma Adlia Syakurah; Danny Aerosta; Merry Natalia Panjaitan
Jurnal Ilmu Kesehatan Masyarakat Vol. 15 No. 1 (2024): Jurnal Ilmu Kesehatan Masyarakat (JIKM)
Publisher : Faculty of Public Health, Universitas Sriwijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26553/jikm.2024.15.1.35-44

Abstract

Female sex workers carry out sexual transactions that pose a high risk to their health. They experience a high risk of health problems, especially transmission of sexually transmitted infections. There are various factors that female sex workers (FSW) carry out sexual transactions with frequent frequency, such as poverty, gender inequality, and limited access to productive assets. This study aims to determine the associated between the frequency of sex transactions and health risks. This research uses a quantitative approach with a cross-sectional design. The population of this study was all female sexual workers (FSW), with a sample size of 162 taken by purposive sampling. The results of this study show that the majority of FSWs have had a sexual transaction frequency more than two times in the last week, amounting to 79.5%, with a prevalence of high health risks of 75.9%. Based on the multivariate test, it is known that the frequency of sexual transactions is associated with health risks after controlling for the variables age and length of time as a FSW with an Adjusted Odds Ratio of 3.467 (1.415-8.494). Health risks FSW who engage in sexual transactions more than two times have a risk of 3.467 (1.415-8.494) times experiencing high health risks compared to female sex workers who engage in sexual transactions less than two times after controlling for age and length of time as female sex workers. When carrying out work in sexual exploration, FSW should continue to use sexual protective equipment and carry out regular health checks, especially for sexually transmitted infections.
The Implementation of Infection Prevention and Control at the Lubuklinggau City Community Health Center: An Observational Study Purba, Jeannita Sri Agustini; Syakurah, Rizma Adlia
Placentum: Jurnal Ilmiah Kesehatan dan Aplikasinya Vol 10, No 2 (2022): August
Publisher : Program Studi Kebidanan Fakultas Kedokteran Universitas Sebelas Maret

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/placentum.v10i2.58716

Abstract

Introduction: Implementation of Infection Prevention and Control (IPC) is one of the characteristics of the quality of Health Care Services. Health care facilities must do the surveillance, IPC education and training. This aims to describe the implementation of IPC at the Lubuklinggau City Community Health Center (CHC).Methods: Descriptive qualitative study with a participant observation approach used.Result: The results showed that the priority problem was the ineffectiveness of the IPC team in implementing the IPC at the Lubuklinggau City CHC.Discussion: The preparation stage consists of socialization of IPC technical guidelines at CHC, assistance in implementing management and organization, assistance in disseminating policies, guidelines, SOPs, IPC, and IPC indicators, IPC implementation and reporting at the Primary Healthcare Facilities level, and IPC education and information at the level of health cadres and community leaders in every Health Center. The stages of monitoring and supervision are starting from the planning, implementation, and reporting stages. Evaluation is carried out with indicators of success in the form of accuracy and completeness of the report. Reporting is done at the end of the activity. Internal constraints that may occur are constraints on organizational culture, human resources, and funds, while external constraints include regional characteristics, reinforcing factors, and changing/accelerating factors. From these possible obstacles, strategies are made to overcome them.Conclusion: In this study, in order to further increase the effectiveness of the implementation of IPC at the Lubuklinggau City CHC, it is necessary to carry out continuous upgrading of the competence of health workers and IPC data at CHC.
Gerakan Prolanis Sehat di Klinik Azzahra Kota Palembang Rizma Adlia Syakurah; Siti Halimatul Munawarah; Danny Kusuma Aerosta; Siti Nuraziza Tuzzuhro
Jurnal Medika: Medika in progres
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/9svs3b87

Abstract

Hypertension and diabetes mellitus remain major challenges in healthcare services. The Chronic Disease Management Program (Prolanis), initiated by BPJS Kesehatan, aims to improve the quality of life of participants living with chronic diseases. This community service activity was conducted to enhance the understanding and awareness of Prolanis participants in controlling disease risk factors through health education integrated with basic health screening. The activity was carried out on February 14, 2026, at Azzahra Clinic in Palembang City and involved 33 participants. The methods used included lectures and interactive discussions, distribution of informational leaflets, and health examinations covering blood pressure, body mass index, total cholesterol, and fasting blood glucose according to clinical indications. The results showed that most participants had cardiometabolic risk factors, with 72.7% categorized as prehypertensive, 54.5% classified as overweight or obese, and 60.6% having borderline high cholesterol levels. Among the 17 participants who underwent fasting blood glucose testing, 47.1% were categorized as prediabetic and 35.3% met the criteria for diabetes. These findings highlight the importance of regular health screening and strengthening health education through the Prolanis program to prevent chronic disease complications at an earlier stage.
Analysis of Outpatient Waiting Time Determinants in Hospitals Based on the Donabedian Framework Rika Maretha; Haerawati Idris; Rizma Adlia Syakurah
Indonesian Journal of Global Health Research Vol 7 No 5 (2025): Indonesian Journal of Global Health Research
Publisher : GLOBAL HEALTH SCIENCE GROUP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37287/ijghr.v7i5.6954

Abstract

Waiting time is one of the indicators in evaluating the quality of outpatient services in hospitals. Long waiting times are often the main complaint of patients and have the potential to reduce satisfaction and effectiveness of services. This article aims to review the available literature on patient waiting times and identify factors that contribute to waiting times for outpatient services. The method used is a Systematic Literature Review using the Preferred Reporting Items for Systematic Reviews (PRISMA) flow by collecting articles from the Google Scholar and PubMed databases published between 2019 and 2024 with the keywords " outpatient", "waiting time" and "hospital", as well as in Indonesian: "waktu tunggu, perawatan jalan" and "poliklinik". Based on the analysis results, 20 articles were selected from the 130 articles selected that met the inclusion criteria and were subsequently analysed and classified using the Donabedian theoretical framework, which consists of three components: structure, process, and outcome. The analysis results indicate that structural factors, such as limited medical personnel, inadequate infrastructure, and inefficient queuing systems, are the primary causes. In the process aspect, doctor delays, lengthy administrative processes, and a lack of service system integration also contribute to lengthening waiting times. Meanwhile, outcome factors are closely related to patient perceptions and satisfaction levels. The study's conclusions suggest that improving outpatient wait times necessitates a comprehensive approach that encompasses enhancing service structure, process efficiency, and prioritising patient outcomes.
Co-Authors Achirudin Achirudin Adinda Novelia Adrina Esther Liaw Aerosta, Danny Agustianto, Nicko Agustien, Melawati Agustin, Sherly Dwi Ahmad Ghiffari Ahmad Taher Ahmad Taher Ainun Hafilda, Shafira Alphiano, K M Dimas Alvera Noviyan Alvera Noviyani Alyssa Poh Jiawei Amanda, Amelia Amayu, Rizka Aminah Aulia Dewi Amitya Kumara Amitya Kumara Andika Okparasta Anita Rahmiwati Annisa Wimaulia Arifal, Dito Achmad Arnita Hotmauli Asmarani Ma’mun Asmaripa Ainy Asri Maharani Asri Novianty Ayu Kartika Putri Ayu Rahmayana Ayu Shintya, Ratri Azhar, Abdillah Adipatria B. Azlin Azlin Azzahra, Muthiara Adlin Bella Stevanny Berlin, Opel Bertha Aulia Bonita, Ilsyafitri Catherine Dwi Augusthi Putri Catherine Dwi Augusthi Putri Catherine Dwi Augusthi Putri Cerah Puspinarti Corie , Andriyani Harizta Cynthia Cynthia Danny Aerosta Danny Kusuma Aerosta Deasy Novia Debby Amanda Putri Dela Erjalia Dendy Riansyah Depit Kurniawan Deris Stiawan Destanti, Ruri DESTRIANA DESTRIANA, DESTRIANA Deviany, Nur Fadhilah Dian Natalia Dian Safriantini Dian Safriantini Dian Safriantini, Dian Diana Dewi Sartika Diani, Maria Tri Dini Cahyani Dwi Atika Sari Dwi Marissa Eddy Roflin Edi Surya Negara Eka Febri Zulissetiana Elita Sari Ella Amalia, Ella Emilya, Melda Eni Nuraini Erika Pebriyanti Erwan Alfano Eviheryanto Eviheryanto Fadillah Sari Fajar , Nur Alam Fajar Ningsih, Windi Indah Fajarini, Dessy Faradillah Dillah Fathur Afif Moulana Fatimah azzahra Fatty Maulidira Fauzan Ditiaharman Febby Astria Ferotillah, Maqh Fianirazha Primesa Caesarani Fidia Paramitha Putri Fikri, M Zainal Fikri, M Zainal Fitri Aulia Florettira, Mutiara Tri Frymaruwah, Edwin Gabriela Eliza Fabrianne Tamba Galih Cahya Wijayanti Ghita Apriani Gusrinety Gusrinety Habibah, Umrohtul Hadi Pratomo Haerawati Idris Haerawati Idris, Haerawati Hamzah Hasyim Hatina Agsari Hendarmin Aulia Henny Hisar Manalu Hizazun Niswah Ilsyafitri Bonita Indah Fasha Palingga Indah Puji Septeria indah Riani Indah Yuliana Indah Yuliana Wahyu Putri Indri Ramayanti Inggi Rizky Mauludyah Ira Dewi Ramadhani Iswanto Iswanto Iwan Stia Budi Izzatika, Meiliza Jafar Arifin, Jafar Jery Ardhan Jesica Moudy Jesica Moudy Kartika Chandra Khairinnisa Maizal Gazali Khairiyah, Muthiah Kurniawan, Depit Lailfasha, Fafirra Latifa Puti Sentani Latius Hermawan Legiran Legiran Levanya Anbalagan Linda Amelia Lisa Pitrianti Lusi Rahmayani Maisaroh Maisaroh Mariatul Fadilah Mariatul Fadilah Mariatul Fadilah Mariatul Fadilah Masayu Meidiawani Meilinda Meilinda Meiliza Ayu Qamarani Meiliza Izzatika Melissa Shalimar Lavinia Merry Natalia Panjaitan Merry Natalia, Merry Michael Chandra Misnaniarti Misnaniarti Misna Misnaniarti Misnaniarti Misnaniarti Misnaniarti Misnaniarti Misnaniarti Misnaniarti Misnaniarti Mohammad Hilal Atthariq Ramadhan Mohammad Zulkarnain Mohammad Zulkarnain Moudy, Jesica Mufarikhah, Muhimatul Muhamad Mardian Safitra Muhamad Ridwan Afandi Muhammad Fahmi Muhammad Farid Rizqullah Muhammad Imam Mulia Muhammad Khairul Kahfi Pasaribu Muhammad Naufan Rizqullah Muhammad Prima Cakra Muhammad Prima Cakra Randana Muhammad Qurhanul Rizqie Muhammad Syahrul Ramadhan Muhimatul Mufarikhah Mutiara Tri Florettira Nabilah Thifal Balma Najmah, Najmah Ni Wayan Puspa Pandani Nia Novita Sari Nindya Mahfuza Ningsih, Windi Indah Fajar Nirmalasari, Melisa Yuni Novrikasari Novrikasari, Novrikasari Nur Alam Fajar Nurunnisa Arsyad Ocktariyana, Ocktariyana Octavia, Nurafni Opel Berlin Palingga, Indah Fasha Panjaitan, Merry Natalia Pariyana Pariyana - Pariyana Pariyana pariyana, Pariyana Patresia, Retta Permata, Debby Yulinar Priska Yolanda Puji Lestari Purba, Jeannita Sri Agustini Puteri, Daniyah Fitriyah Putri Agustina Fiskal Putri Inrian Tari Putriana Fuji Safitri Rahma Nur Islam Rahmawati Rahayu Rahmayani, Lusi Rahmiwati, Anita Rahmiwati Ramadhani, Arya Pratama Ratri Ayu Shintya Refiza Ananda Resiana Citra Resty Mauliana Reynold Siburian Rhaptyalyani Herno Della, Rhaptyalyani Herno Riana Agny Betry Riche Octriza Syafti Rico Januar Sitorus Rico Januar Sitorus Rico Januar Sitorus Rico Januar Sitorus Ridhatul Aulia Putri Rika Maretha Rindang Senja Andarini Rio Yus Ramadhani Riska Nabila Risnawati Tanung Rizki Nurul Fatimah Rizki Nurul Fatimah Rizky Putri Pratiwi Rizqullah, M Farid Rony Wiranto Rostika Flora Rosyila Rosyila Rudy Chendra Sakinah, Ambar Sahnanta Salesika Salesika Samiah Fitri Sangalang, Reymart V Sari Bema Ramdika Satrio Pakhrizki Selly Tiyaningrum, Selvi Marcellia Selvia Rahayu Septeria, Indah Puji Sesa Magabe Silvalena Silvalena Silvalena Silvalena Siti Ahdina Putri Siti Halimatul Munawarah Siti Halimatul Munawarah Siti Halimatul Munawarah Siti Nuraziza Tuzzuhro Sredaran Nair J. Muralidharan Nair Sri Yuliani Frisilia Dewi Syarifah Aini Syauki Ikhsan, Diyaz Tasya Lianda Sari Taufan Bramantoro Taufik Indrajaya Titien Kesuma Tri Hari Irfani Tuzzuhro, Siti Nuraziza Ully Febra Kusuma Umrohtul Habibah Utama Ningsih, R.E Solfitri Violantina Linardi Wati, Yeni Arsika Widyandana Widyandana Wulan Dri Puspita Yayi Suryo Prabandari Yayi Suryo Prabandari Yayi Suryo Prabandari Yuanita Windusari Yuanita Windusari Yuanita Windusari Yuli Zulaikha Yuliarni Yuliarni Yunika Sabatini Putri Yusri Yusri Zoraya, Sabrina Intan Zulkarnain - Zulkarnain Zulkarnain Zulkarnain, M Zulkarnain, Mohammad