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J, Jusriadi
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Journal : masterpiece journal society service insight

 1 
Enhancing Public Service Effectiveness through Work Discipline and Information Technology Utilization in Archipelagic Local Government Contexts Andini Aulia; Edi Jusriadi; Sri Andayaningsih
Masterpiece Vol. 2 No. 1 (2026): February 2026
Publisher : www.amertainstitute.com

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65246/mjssi.v21.540

Abstract

This study examines the influence of work discipline and the utilization of information technology on the effectiveness of public services at the East Pasimasunggu Subdistrict Office, Selayar Islands Regency. Public service delivery in archipelagic regions faces structural challenges, including geographical dispersion, limited infrastructure, and uneven human resource capacity. A quantitative approach was employed using census sampling, involving all 38 administrative staff as respondents. Data were collected through structured questionnaires, observation, and documentation, and analyzed using multiple linear regression. The results indicate that both work discipline and information technology utilization have a positive and significant effect on public service effectiveness, both partially and simultaneously. Work discipline emerges as the dominant factor, reflecting the importance of punctuality, rule compliance, and responsibility in ensuring consistent service delivery. Meanwhile, the utilization of information technology contributes to improved efficiency, accuracy, and service speed, although its implementation remains constrained by technical and competency limitations. The coefficient of determination (R²) of 0.713 suggests that 71.3% of the variation in public service effectiveness is explained by the two independent variables, while the remaining 28.7% is influenced by other factors. These findings highlight the need for strengthening employee discipline and enhancing digital capabilities to optimize public service performance, particularly in geographically challenging regions.
Co-Authors A Ifayani Haanurat A.M Azhar Aljurida Abdul Kadir Abdul Muttalib Abdul Rahman Rahim Achmad Amin Adiningrat, Andi Arifwangsa Afrian, Muh Fuad Agus Halim Agus Halim, Agus Agustan Agustan, Agustan Ahmad AC Ahmad AC Ahmad AC, Ahmad Ahmad AC, Ahmad AC Aisyah , Siti Ake Prasong, Mutia Akhmad, Akhmad Akmal Umar Alamsyah - Alfisah Rusdian Amahoru, Nurdiana Amra Aeni Andhika Aditiya Pratama Andi Arwinda Wildam Andi Jam'an Andi Jaman Andi Risfan Risaldi Andi Sukri Syamsuri Andina Armelia Andini Aulia Anggoro, M. Yusuf Alfian Rendra Anggoro, M.Yusuf Rendra Anggoro, Yusuf Alfian Rendra Anggoro, Yusuf Alfian Renra Anggriani, Rian Ario Ario Arman Syah Arni Artati, Artati Asmina Asmina Asniwati Asniwati Asri Jaya Asriani, Nita Asrul Asrul Astati Tajuddin Baehaqi Buyung Romadhani Cahyono Cahyono Destiani Destiani Dg. Maklassa Erniyati Caronge Faidul Adzim Faridawati Faridawati Faridawati, Faridawati Fikri Arzadilla Firman Menne Firmatullah, Andi Fikri Fitri Amalia Fitri Ramadhani Hakib, Andi Hambali Thalib Hasnawati Hasnawati Hendrayani Heryati, Yati Hj. Naidah Husna, Uswaul Husnul Khatimah Idrus, Ikram Idrus, Muh. Ikram Inayah, Siti Irmayani, Andi IRWAN LAKANI Ismail Rasulong Isnawati Isnawati Jam'an, Andi Kusniranti Lengmani, Patris L. M yusuf Alfian Rendra Angoro KR M. Hidayat M. Hidayat M. Yusuf Alfian Rendra Anggoro KR M.Yusuf Rendra Anggoror Kr Maharida Maklassa, Dg Maklassa, Dg. MARIA BINTANG Mariana Mariana Masnaeni Mansyur Tiara Memelyn Tan Asdani Moh. Aris Pasigai Muchran, Muchriadi Muchran, Muchriady Muh Akib Muh Priyo Wicaksono Muh. Alfian Muh. Rohman muhammad rizky, muhammad Muhammad Rusydi Muhammad Rusydi Muhammad Rusydi Muhammad Rusydi H. Mukmin Amsidi Muslim Nursalam Akhmad MUTMAINAH N, Sahabuddin Nasrullah Nasrullah Nasrullah Nasrullah Nasrullah Nasrullah Nelly Nelly Nelly Nelly Nilamartini Nilamartini Nilamartini, Nilamartini Nur Apriyani Nur Mushlimah Nur, Muh. Nurfadillah Nurfadillah Nurhaedah Nurhaedah Nurhidayatul Aini Nurianti HS Nurlina Nurlina Nurul Fitiriyah Sulaeman Palanggi, Andi Palembai, Suriadiningrat Plaikari, Rizal P. Putri, Aisyah Aulia Rabiatul Adawiyah Rahmadianti Rahmadianti Rahmadianti, Rahmadianti Rasyid, Muh Nur Ratna Ratna Ratna Ratna Romadhoni, Buyung Rosmini Safri Haliding Sirma Siti Aisyah Siti Aisyah Siti Helmyati Sitti Aminah Sitti Aminah Sitti Hajar M. Arsyad Sitti Nurbaya Sitti Nurbaya Sri Andayaningsih Sukarna Sukarna Sukarna Sulaiman sumarni liambana Suriadiningrat Palembai Syafaruddin Syafaruddin Syafaruddin Syafaruddin Syafaruddin Syafruddin Side syafrudin, rahman Syahrir Syahrir Syahrir Tajuddin Tajuddin, Tajuddin Tiara, Masnaeni Mansyur Trisnawaty, Dhian Uleng, Ambo Umar, Zul Rahma Usman Usman Usman Usman Utami, Mega Vika Yulinda Antika Wahyuddin wahyuni wahyuni Warda Warda Yati Heryati Yuana, Indira Yusra Nginang Yusuf Alfian Rendra Anggoro Zakaria, Jawuh Zalkha Soraya Zulqifli, Muhammad