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Journal : Journal of Multidimensional Management

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The Effect of Emotional Exhaustion on Employee Turnover Intention at Pangeran Beach Hotel Padang Azizah; Feri Ferdian
Journal of Multidimensional Management Vol. 2 No. 2 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i2.45

Abstract

Emotional exhaustion, a central dimension of burnout, is widely recognized as a critical antecedent of employee turnover intention, particularly in high-pressure service sectors such as hospitality. This study investigates the effect of emotional exhaustion on turnover intention among employees of Pangeran Beach Hotel Padang, Indonesia. Adopting a quantitative research design with total sampling, data were collected from 65 employees using a structured questionnaire and analyzed through Partial Least Squares Structural Equation Modeling (PLS-SEM). The results reveal that emotional exhaustion has a positive and significant impact on turnover intention, indicating that higher levels of emotional depletion substantially increase employees’ propensity to leave the organization. Theoretically, the findings extend burnout and turnover literature by providing empirical evidence from the underexplored Indonesian hospitality context. Practically, this study offers insights for hotel managers to implement targeted interventions—such as workload optimization, emotional support programs, and employee engagement initiatives—to reduce burnout and enhance retention. Limitations include the single-hotel focus and cross-sectional design, suggesting that future research should employ longitudinal and multi-site approaches to improve generalizability.
Co-Authors Abdul Rahman Saleh Abou-Bakr, Omaima Ade Kurniawan Adha, Nurul Aditya, Asania Dwi Agianto Agus Mukti Wibowo Ahmad Munji Ahmad, Heryan Fandi Ali Hisyam, Mohammad Alvian Izzul Fikri Ambar Indraningtia Sukma, Septi Aminah Rohayu Amiruddin Annesya Atma Battya Arianto Asriani Aulia Rahman Azlina Azmini Dhea Putri Sakilla Dila Arianti Djoko Sunarjanto Dr. Meilisa Sajdah M.Pd.I Dwi Sarwani Sri Rejeki Endang Sulistyani Ervin Arya Saputra, Mohammad Fadilah, Andi FARIDAH Fatna Maisaroh, Santi Febrina Indrasari Ferdian, Feri Ficiyarni Fransiska, Yola hamsa, amrizal Haris Riadi Hendro Sasongko Herlina Hermanto Siregar Heryan Fandi Ahmad Hidayatullah, Ahmad Fauzan Inayatillah Inayatillah Indah Ansatu Nurani Indriani Isnaini Nurkhayati Isyatur Raziah Iwan Hermawan Jihadah Elok Nuril A Kaharu, Sarintan N Khairil Jamil Khamdan Suriyok Lisnawati, Erni M Yusuf Abdullah Marlizayani Melyani Sari Sitepu, Melyani Sari Mohamad Zubad Nurul Yaqin Mufrih, Adi Nurhani Muhammad Maskur Nasrun Harahap Nazaruddin Noorlinda Nurjannah Nursafitri Nurudin Nurudin Nurul Aisyah Oki Dwipurwani Putri Rahmawati Putri Zulfikah Rahayu Rahayu, Adelya Putri Rahmad Rahman, Dahlan A Ramli Ramli RIA SAFITRI Rina Afiani Rismia Agustina Roikhul Fatahillah, Mohammad RR. Ella Evrita Hestiandari Ryanto, Bhekti Agus saffira wardhana Safutri, Lhutfia Wahyu Saifuddin Sarah Natasya Sarini Setiadi, Fadlan Masykura siahaan, tini andika Sinta Satria Dewi Pendit Siska Erfita Handayani Sri Indra Maiyanti Sri Rahayu Sri Ramadhani SULASTRI Supriyatno Surya Hidayat Syaiful Mustofa Ulul Alfajar Vella Afriani Wagiman Manik Wahyunita, Weni Warda Widiyati Kania Wijayanti , Siwi Pramatama Mars Wina Ravina WINARTO Wirdana Yusdin Gagaramusu Zakaria, Muhamamd Isa Zakiyah Isnawati Zaqia, Jiran Zulnuraini