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Journal : JOURNAL OF INFORMATICS AND TELECOMMUNICATION ENGINEERING

Analysis Of Mobile Banking User Activity Based On Transaction Time Clustering Using Self-Organizing Map (SOM) Method Syah Putra Lubis, Fachrurrozi; Amalia; Erna Budhiarti Nababan
JOURNAL OF INFORMATICS AND TELECOMMUNICATION ENGINEERING Vol. 9 No. 1 (2025): Issues July 2025
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jite.v9i1.15503

Abstract

The rapid growth of mobile banking services in Indonesia demands a deeper understanding of user behavior, especially in terms of time and transaction patterns. However, the challenge is how to effectively cluster users based on their time habits in making transactions, so that service strategies can be tailored accordingly. To address this issue, this study applies the Self-Organizing Maps (SOM) method to cluster users based on transaction time features, such as the number of transactions in the morning, afternoon, evening, night, and the division between weekdays and weekends. The dataset used includes 87,361 mobile banking users throughout 2023. The results showed that the SOM method was able to form nine different user behavior clusters, with the largest cluster being Early User (Weekday) consisting of 32,324 users (37.0%). Overall, the Early User (Weekday) segment covers about 60.3% of the user population. Meanwhile, there are also minority segments such as Night Owl (Weekday) (5.9%) and Early User (Weekend) (2.7%) that show unique behavior patterns. The model performance evaluation resulted in a Quantization Error (QE) value of 0.339 and Topographic Error (TE) of 0.066, both on validation data and test data, indicating that the clustering results are quite accurate and the data mapping topology is well maintained. This research contributes to the understanding of mobile banking user behavior segmentation and can be used as a basis for a more adaptive and personalized time-based service strategy.
Co-Authors Abdillah Abdul Rasyid Abra Saputra Siregar Adi Ihsan Imami Adi Nugroho Afif Hakim Agatha Anggraeni Dewi Agung Dharmawan Buchdadi Ahmad Khaironi Ahmad MAULANA Aisy, Difa Rafidatul Amelinda, Amanda Andi Bismawati Angela Anggreni Bako Anis Rosyidah Anita, Cacan Anitarakhmi Anton Ardison Arif Rahman Hakim Arif, Naufal Aristian Asrianti astriana bangur , Yasinta Audy Salsabillah Aufariq Asaria Cifa Aulia Luthfi Fathoni Bakti Viyata Sundawa Boby Setiawan Budiman, M. Andri Cahyaningratri Prima Riyandhani Catur Supriyanto Cecep Maulana Cinantya Paramita Darlina Denny Yatmadi Destria Kurnianti Dewi Purwati Diah Puspita Sari Dimas Artha Antariksa Dinda Dwi Rabita Dwi Ratnasari Embun Sakara Ungu Eristono, Eristono Erna Budhiarti Nababan Ernawati, Erna Fadli, Muh Faidliyah Nilna Minah Faulina B.L, Nahdiah Fauziah Febrin Aulia Batubara Fian Khamil Arifin Firza Arief Rahmatullah Gugun Gunawan, Gugun Gunawan Santoso Haiqal, Arya Halida Halimatul Adha Hamsiah, Andi Hasnur Ruslan Hayya A.K, Husniatu Hazrina, Umi Indah Hendra Priyatnanto Hili Aulianah Himyatul Hidayah Iin Dwi Aristy Putri Ika Dwi Rachmawati Imam Setiaji Ronoatmojo Intan Nurbaiti Irianto Irwan Moridu Iwan Adinugroho Jannah, Rauzatul Jonathan Saputra K., Trisnawaty K.Gunawan, Brahmantyo Kaluhung, Yayuk Kelana, Sukma Khairunnisa, Syahla Khalivio Rahmyanto Putra Kolla Sahpitri Latifa Siswati Latifah, Euis Laurita Lautan Wijaya Nusantara, Johan Lestari, Uray Nurul Dwi Lilis Tiyani Linda Adriani LINDAWATI Lora Irawan M. Zulham Mangge, Juliana Maulida, Ghina Rahmah Mauvizar, Erly Meliyana Mery Silviana Mina Umrah Pelas Misna Asqia Mohammad Aristo Sadewa Mohammad Firmansyah monika lestari, Tria Mordekhai Mufidah, Azmi Muhammad Ardiansyah Sembiring Muhammad Asikin Muhammad Ridha Muhammad Rizwan Muhammad Taufiq Fathaddin, Muhammad Taufiq Muhammad Tsani Irsyadi Muhammad Zardi Munirah mursyid yahya Mu’fidatul Nurul Hajjad Nasution, Tuti Adi Tama Nilakanti, Dwi Putri Nina Ntai, Sri Nuning nur kholifah, Fasha Nurbaya Nurhabibah Nurhayati Nurikha Pramudhita Nurwinda Sari, Nova Pakaya, Siti Nurhaliza Pardede, Morlan Pratiwi, Andini Pricilia, Anastasia Purnamasari, Septi Putrinda Rahman, Abdurrasyid Aulia Raka Kana Pila Ramadan Lubis Raudhinaa Gumilar Tauzirie Rendy Rere Nita Alfisa Ulfa Resa Livia Nica Reski Wahyudi Richta Puspita Haryanti Rini Nizar Rofiatul Hosna Rohsita Amalyah Rasyid Romi Ferdian Rosalia Pertiwi Rovita Roziana Amalia Rumintar J. H. Marpaung Saida Rasnovi Saputra, Jonathan Septiawan Jiwandono Silviana, Mery Sinta Dewi, Ni Wayan Siti Aisyah Siti Nurhaliza Siti Taskiyatul Fikriyah Sri Hafnida Ritonga Sri Wahyuni St Muriati, St Suci Budining Kisprasetiyani Suhariyanto Sukma Sukowati, Laila Sumardi Suryapranatha, Dicky Susi Sakia Suwanti Suwanti Syah Putra Lubis, Fachrurrozi SYAHMINAN, MHD. Syahriah Madjid Syaiful Anam Syamsafitri Tatang Rizky Tatik Yuniarti Tety Sriana Thantawi, Tubagus Rifqy Tiyani, Lilis Tubagus Erwin Nurdiansyah Wenda, Neliku Wenny Asti Pratiwi Wijaya, Indra Yalizar Rahayu Sitorus Yanuar Setiawan Yarra Sutadiwiria Yati Heryati Yeftamikha Yora Nopriani Yuli Lestari Yuliani, Nisa Dwi Yunita Dwi Anggreini Yusuf, Ariq Haykal Zamziba, Muhammad Nur Farhan