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Kustiawan, Unggul

Universitas Esa Unggul

Author-ID : 2355094

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Human resource planning management in the construction of mitha pre-marriage healthcare and aesthetic clinic Damanik, Rani; Kustiawan, Unggul; Indradewa, Rian; Dhafi Iskandar, Muhammad
Jurnal EduHealth Vol. 15 No. 01 (2024): Jurnal eduHealt, Edition January - March, 2024
Publisher : Sean Institute

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This research aims to analyze the role of human resource planning management in the development of KLINIK MITHA, which specifically focuses on pre-wedding and aesthetic health services. The research method involved a qualitative approach by conducting a detailed case study of KLINIK MITHA, which involved in-depth interviews with the human resource manager, clinic owner, and relevant staff. Data analysis was conducted using content analysis techniques to identify key patterns related to human resource planning management. The results showed that effective human resource planning management plays a key role in the development and operationalization of KLINIK MITHA. Aspects such as selective recruitment, staff training and development, and targeted performance appraisals have a significant impact on service quality and business sustainability. In addition, alignment between staff needs and the clinic's strategic goals is also a key factor in successful human resource management. The conclusion of this study is that well-focused and integrated human resource planning management contributes positively to the development and operation of KLINIK MITHA. The findings provide business practitioners and clinic owners with an in-depth understanding of the importance of effective human resource management in managing health and aesthetic clinics. The practical implication of this study is that careful implementation of human resource planning management practices can improve clinic performance and provide a competitive advantage.

Analysis Of Hr Skill, Service, And Promotion Factors On Price That Influence The Level Of Sales Of Millenial Cafe Coffee Nur Qinthara Jatnika, Ridhwan; Kustiawan, Unggul
GEMA EKONOMI Vol 12 No 4 (2023): GEMA EKONOMI
Publisher : Fakultas Ekonomi Universitas Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/gemaekonomi.v12i4.2831

Coffee is one of the mainstay commodities in Indonesia's plantation sector. HR skills, service, promotion and price are factors that affect sales levels. This study aims to analyze the influence of HR skills, service, promotion on sales levels through price as mediation. The analysis was carried out by chance withdrawal of 250 respondents using the Questionaire method

Pendampingan Perencanaan Strategi dan Manajemen Risiko pada Pengembangan Swipewash Marketplace Layanan Laundry Arietra, Intan Pertiwi Noor; Negoro, Dimas Angga; Kustiawan, Unggul; Abadi, Ferryal
Prima Abdika: Jurnal Pengabdian Masyarakat Vol. 5 No. 3 (2025): Volume 5 Nomor 3 Tahun 2025
Publisher : Program Studi Pendidikan Guru Sekolah Dasar Universitas Flores Ende

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37478/abdika.v5i3.6051

SwipeWash is a technology-based startup focused on laundry marketplace services with a pick-up-delivery model and e-commerce integration. During its development, SwipeWash faced various challenges, including business strategy planning, operational management, and risk management. This mentoring program aims to assist partners in developing a comprehensive business strategy and a measurable, technology-based risk management system. The mentoring method includes identifying partner problems and needs, analyzing the situation, planning strategies and developing recommendations, implementing mentoring, and evaluating and monitoring. The mentoring results indicate that partners gained clearer direction in identifying target markets, improving managerial capacity, and developing risk mitigation measures across operational, financial, technological, and reputational aspects. With the right strategy and sound risk management, SwipeWash has the opportunity to strengthen its position in the digital laundry service market, increase consumer trust, and sustainably expand its service reach.

Perencanaan Sumber Daya Manusia dan Manajemen Risiko PT Nuno Care Post Partum Depression Pusat Perawatan Pasca Melahirkan Harahap, Sri Bintang Pamungkas; Negoro, Dimas Angga; Kustiawan, Unggul; Hilmy, Muhammad Reza
Prima Abdika: Jurnal Pengabdian Masyarakat Vol. 5 No. 3 (2025): Volume 5 Nomor 3 Tahun 2025
Publisher : Program Studi Pendidikan Guru Sekolah Dasar Universitas Flores Ende

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37478/abdika.v5i3.6186

This activity aims to analyze human resource planning and risk management at PT Nuno Care Post Partum Depression, a postpartum care center. Postpartum maternal health services require the support of competent, professional, and empathetic personnel, considering the physical and psychological vulnerability of patients. This PKM method involves mapping needs, training, mentoring, and workshops to prepare documents for the required HR planning. Human resource planning at PT Nuno Care is carried out through the stages of workforce needs analysis, competency-based recruitment and selection, continuous training and development, and employee retention strategies. Meanwhile, risk management includes identifying medical, operational, financial, and reputational risks; analyzing the level of probability and impact; and developing mitigation strategies such as implementing service SOPs, a workforce reserve system, emergency response training, and crisis communication protocols. The integration between human resource planning and risk management has been proven to be mutually reinforcing. Appropriate human resource planning helps minimize operational and medical risks, while the results of risk evaluations provide input for improving human resource strategies. Thus, PT Nuno Care is able to provide safe, comprehensive, and high-quality postpartum services, thereby increasing patient and family trust, while building the company's image as a professional and empathetic postpartum care center.

Human Capital Planning in the Business of X-ray Screening Detection System: Human Resource Competency and Efficiency Development Strategy Gunawan, Wawan Iwan; Indradewa, Rhian; Nugroho, Sukmo Hadi; Kustiawan, Unggul
Innovative: Journal Of Social Science Research Vol. 5 No. 3 (2025): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

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The role of human capital in the healthcare industry is crucial, especially in high-tech based services such as the Clinic X-ray Screening System. This research aims to design human resource (HR) planning in accordance with operational needs, safety standards, and customer satisfaction in the radiology clinic business. This study uses descriptive-qualitative methods and Human Resource Planning (HRP), Job Analysis, and Human Capital Readiness Index (HCRI) analysis approaches. The results of the study show that the technical competence of radiology operators, the soft skills capabilities of service personnel, and clinical leadership are the three main pillars in supporting the efficiency and quality of services. The study suggests competency-based recruitment strategies, ongoing training, as well as productivity measurement based on key performance indicators (KPIs)

Operational Planning of X-ray Screening Detection System: Feasibility Analysis, Capacity, and Service Process Analysis Approach Safari, Jen Jen Mohammda; Indradewa, Rhian; Nugroho, Sukmo Hadi; Kustiawan, Unggul
Innovative: Journal Of Social Science Research Vol. 5 No. 4 (2025): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

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This study analyzes the operational framework of PT. CKK in providing accurate and reliable security equipment repair and maintenance services through the integration of process design, technology, and supply chain management. Using a mixed approach involving case studies, document analysis, stakeholder interviews, field observations, and service flow simulations, the study developed a service blueprint that includes repair processes, preventive maintenance, and the application of technologies such as AI/Analytics for damage prediction, GPS-integrated CRM, blockchain for supply chain transparency, and custom testing tools. The results show that this strategy is able to optimize service efficiency, minimize operational downtime, and ensure compliance with international standards (TSA and ECAC). However, limitations such as the theoretical nature of the implementation of advanced technologies, reliance on the quality of historical data, and high investment burden need to be addressed. Managerial implications recommend strengthening data infrastructure, gradual technology adoption, e-learning-based HR training, supplier diversification, and expansion to the latest generation of security systems. This research provides practical guidance for security equipment maintenance service companies to improve service reliability while supporting market penetration in Indonesia through a combination of technical innovation and measurable operational management. The validation findings through limited simulations and focus group discussions also emphasized the importance of a balance between technological innovation and adaptation to operational limitations in the field

Risk Management in Business Planning X-ray Screening Detection System: Identification, Evaluation, and Mitigation Strategies Sitinjak, Brando; Indradewa, Rhian; Nugroho, Sukmo Hadi; Kustiawan, Unggul
Innovative: Journal Of Social Science Research Vol. 5 No. 4 (2025): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

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This study examines ISO 31000-based risk management at PT. CKK, an airport and port security X-Ray equipment repair service company regulated by ICAO, TSA, and BAPETEN. This qualitative study uses holistic case studies to assess the effectiveness of risk management frameworks in achieving short-term (reduced machine downtime <1% per month, SLAs <2 hours) and long-term (ASEAN expansion, IoT/AI adoption up to 80% of customers) business goals. The risk management approach includes risk identification (engine downtime with RPN=15 and bad debt collection with RPN=16), likelihood and impact matrix analysis, priority evaluation, risk handling, and Key Risk Indicators monitoring. The results reveal that integrating tailored, inclusive, and dynamic risk management principles with business goals reduced residual risk by 60–80% using IoT/AI for damage prediction and blockchain for supply chain transparency. Operations (29.4%) and marketing (27.9%) will account for most of the IDR 739.6 billion risk management cost in five years. These findings help similar organizations optimize risk management in the X-Ray-based security technology industry with rigorous restrictions and expand into the ASEAN regional market

Marketing Plan For Recycled Paper Hub Business Project Pratama, Aditya; Indradewa, Rhian; Yanuar Rahmat Syah, Tantri; Kustiawan, Unggul
Dinasti International Journal of Management Science Vol. 5 No. 6 (2024): Dinasti International Journal of Management Science (July - August 2024)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijms.v5i6.2839

Businesses that run in recycling industries are one of the trends that are now in demand by many parties and supported by both national and international governments, but in the practice of these business activities there are many components that must be considered, especially if an entity is in the business to business sector. PT Recycled Paper Hub came as an competitive alternative that offers products in the form of recycled paper materials with low impurity levels which will later be used by companies to be processed again into many forms including packaging. By analyzing and implementing a marketing mix approach in accordance with the vision and mission, analysis data obtained from research on internal and external strengths that are quantitative and qualitative, the data obtained reflects business activities in order to achieve business excellence. In this study, the marketing mix carried by PT Recycled Paper Hub is Direct Marketing NICE.

Pengaruh Brand Image, Brand Equity, Brand Love & Store Brand Experience Terhadap Repurchase Innition Mastupah, Mastupah; Kustiawan, Unggul
Jurnal Tadbir Peradaban Vol. 4 No. 2 (2024): Jurnal Tadbir Peradaban
Publisher : Prodi Manajemen STIE Hidayatullah Depok

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55182/jtp.v4i2.469

Dengan perkembangan fashion muslim di Indonesia yang hingga saat ini sangat berbeda dengan beberapa tahun yang lalu, store brand experience kini memiliki peran yang semakin meningkat, menjadi alat yang efektif bagi perusahaan dalam membangun branding. Penelitian ini mengeksplorasi pengaruh pengalaman merek toko terhadap niat pembelian kembali, baik secara langsung serta di mediasi oleh citra merek, kecintaan merek, dan ekuitas merek. Penelitian ini menggunakan metode kuantitatif dengan Structural Equation Model (SEM) dimulai tahun 2023 dengan fokus pada konsumen wanita di industri fashion muslim Indonesia. Pengumpulan data dilakukan melalui penyebaran kuesioner secara online menggunakan google form yang menghasilkan 315 responden. Pengolahan analisa data menggunakan perangkat lunak SmartPLS 3. Temuan penelitian ini menunjukkan bahwa pengalaman merek toko dapat meningkatkan citra merek, kecintaan merek, dan ekuitas merek. Selain itu brand image, brand love dan brand equity masing-masing juga berpengaruh terhadap niat pembelian ulang. Penelitian ini memberikan implikasi manajerial pada bidang pemasaran suatu perusahaan untuk mengelola dan mengimplementasikan pengalaman merek toko yang sensorik, perilaku, emosional dan intelektual sehingga dapat membangun citra merek, kecintaan merek, dan ekuitas merek yang positif yang kemudian menciptakan niat pembelian kembali..

Risk Management Plan of "Remedies" Postpartum Care Center: Framework for Mitigating Challenges and Enhancing Quality Irhamdani, Irhamdani; Indradewa, Rhian; Kustiawan, Unggul; Pamungkas, Rian Adi
Jurnal Pendidikan Indonesia Vol. 6 No. 3 (2025): Jurnal Pendidikan Indonesia
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/japendi.v6i3.7477

Risk management is a critical component of business operations, particularly in the healthcare sector, such as in postpartum care centers. This study aims to design a comprehensive risk management plan for Remedies, a postpartum care center in Indonesia, based on the ISO 31000:2018 standard. The proposed framework encompasses the identification, analysis, evaluation, and treatment of both internal and external risks that could impact service quality, reputation, and financial stability. Short-term, medium-term, and long-term objectives are formulated to ensure alignment with the company’s vision of becoming an innovative and inspirational care center. The methodology employed involves risk analysis based on probability and impact, as well as the implementation of mitigation strategies tailored to Remedies' operational context. The findings reveal that the primary risks faced include clinical, reputational, compliance, operational, and financial risks. Risk treatment strategies focus on enhancing service quality, staff training, revenue diversification, and the adoption of innovative technologies. Additionally, communication and consultation with stakeholders are identified as crucial factors in ensuring the effectiveness of risk management. This study provides practical contributions by offering a risk management framework that can be adapted by other healthcare centers. The recommendations emphasize the importance of regular monitoring, continuous evaluation, and adequate budget allocation for risk management implementation. By adopting these measures, Remedies can mitigate operational challenges, improve service quality, and achieve long-term financial stability.

Co-Authors Abadi, Ferryal Abdul Haeba Ramli Adelia, Nida Aditya Pratama Agustin Vilianni Amatullah, Nida Ana Ana Anandaputri, Elisabet Andre Andre, Andre Andri Kurniawan Anggiat Huminsa FST Anggraheni, Eva Shera Anisah Saniyyah Aprilia, Sekar Apul Tumanggor Arief Budiman Arietra, Intan Pertiwi Noor Arif Darmawan, Nugroho Artana Diva Syabilla Athira Shafa Berliana Avilla, Bobby Sulthan Bagus Caesar Sukmayuda Butar Butar, Audi Putranto Cahyanti, Ichtiar Melia Cornellius, Josephin Dakaria, Yus damanik, rani Dewi Anggraeni Dhafi Iskandar, Muhammad Dian Anggraini Puspitasari Diana Fajarwati Difka Sabila Rasyad Dimas Angga Negoro Dimas Angga Negoro Dimas Negoro Dimas Negoro Dwi Handoko Edi Hamdi Edi Hamdi Edi Hamdi Edi Hamdi Endang Ruswanti Fachmi Firzandi Prima Fariz, Nur Feliks Setia Wau Fersi Tase Fetiana Pristianti Fitrianto, Hendry Gunawan, Ery Gunawan, Wawan Iwan Hannak, Nasriyatul Harahap, Sri Bintang Pamungkas Hariani Widyastuti Hesti Wulandari Hilmy, Muhammad Reza Holby Boy Martua Manurung Ika Baskara Ilham Baihaqi Baharsyah Imelda Citra Anggraini Indah Erlinda Ade Kisworo Indra Gunawan Indradewa, Rian Indriyani Kristin Irhamdani Irhamdani Irhamdani, Irhamdani Joni Hartono Josephin Cornellius Juni, Anasthasia Kristianes Kristianes Kurniawan, Rulli Kusnadi, Deky Laksmi Pandansari Lubis, Rima Octaviani M. Dhafi Iskandar M. Mukhsin Marselinus Martianto, Yudha Hartlanda Masagus Safei Mastupah, Mastupah Meilisa Alvita Meilisa Alvita Mohamad Reza Hilmy Muhamad Nurrohman Muhammad Dhafi Iskandar Muhammad Naufal Khossy Muhammad Rizky Nanda Satria Nasriyatul Hannak Negoro, Dimas Negoro, Dimas Angga Nelci Selan Nisa, Puspita Chairun Nofierni, Nofierni Novie Nurliadi Pratiwi Novika Dwi Anggraini Nur Qinthara Jatnika, Ridhwan Nurul Hakiki Paksi, Yanuar Buana Pasha Pingkaniswari Perdana, Rival Poedji Hartaty Silalahi Pulung Adi Nugroho Rahmawati, Wulan Ramadhan, Muhamad Nur Rahmat Rani V. Damanik Rania, Talitha Regina Deka Sofia Rehabeam Rehabeam Restu Aprilianto Rhian Indradewa Rhian Indradewa Rian Adi Pamungkas Ridwan, Saepul Rina Anindita Riska Amelya Rival Perdana Rojuaniah Rojuaniah Safari, Jen Jen Mohammda Salsabila, Aulia Sandi Setiawan Sani Sansodik Saptiangga Sartono Satriawan, Rayyan Septiani, Jelita Septiyaningsih Septiyaningsih Setiyati, Ritta Sinaga, Hans Salomo Tiberias Sitinjak, Brando Sofyan, Joel Faruk Sudiyono Sudiyono Suhendro Suhendro Sukmo Hadi Nugroho Syina, Ibnu Tantri Yanuar Rahmat Syah Tantri Yanuar Syah Tasya Yultavera Tri Handoko Trisulo Muljopamudji Utami, E. W. Puput Wahyu Vilianni, Agustin Wesly Panjaitan Wulan Rahmawati Yenny Rany

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