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Pengaruh Aplikasi Mobile JKN terhadap Kepuasan Pasien di Rumah Sakit Nene’ Mallomo Kabupaten Sidenreng Rappang Awwaliyah Nurrahman; Pratiwi Ramlan; Sunandar Said
Jurnal Administrasi Politik dan Sosial Vol 7 No 2 (2026): JAPS Agustus Sedang Berlangsung
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Riau

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Abstract

This study aims to analyze the effect of Mobile JKN application use on patient satisfaction in the outpatient registration process at Nene Mallomo Hospital, Sidenreng Rappang Regency. A quantitative approach with a descriptive-analytical design was used. The population consisted of BPJS outpatient patients who used Mobile JKN, with 97 respondents selected through accidental sampling. Data were collected through observation, questionnaires, and documentation, then analyzed using simple linear regression with SPSS 26. The results showed that Mobile JKN use was in the good category, with a mean score of 104.55, while patient satisfaction was in the high category, with a mean score of 82.98. Regression analysis showed a positive and significant effect of Mobile JKN use on patient satisfaction, with a regression coefficient of 0.800, t-value of 7.476, and significance value of 0.000. These findings indicate that better use of Mobile JKN is associated with higher patient satisfaction.
Co-Authors Abdullah, Muh. Tang Adam Latif Adam Latif Adhe Sofyan Anas Adri, Khaeriyah Adri, Khaeriyyah Afrilia Cahyani Agustina, Vina Tri Ahmad Mustanir Aisya, A. Henni Akmal Ibrahim, Muhammad Aksal Mursalat Aksan, Muhammad Alchamdani Alfiah Syarifuddin Alfin, Muhammad Alfiyyah Nurhafanah Anasruddin Anasruddin Anasruddin, Anasruddin Andi Magfirah Andi Riska Andreani Syafaruddin Andi Riska Andreani Syafaruddin Andi Riska Andreani Syafaruddin Andi Uceng Anggi Anggreni Ayu Amishela Anugerah Yanuar Azis Aprilia, Farahdita Arifuddin, Nur Ayu Safitri Armansyah Armansyah Arnis Armang Arsyad, Gusmila Arwan Asmirati Yakob Asni Amin Asrifan, Andi Astrina Nur Inayah Awwaliyah Nurrahman Azizah, A. Nur B, Khaeriah B, Sofyan Bahtiar Herman Cahyani, Afrilia cindi agustina Usman Debiyanti Debiyanti Debiyanti, Debiyanti Devy Febrianti Devy Febrianti Devy Febrianti Devy Febrianti Dwi Erma Kusumawati Dzakwan, Andi Akram Ecca, Suleha Erfina Erfina Erwin Erwin Erwin Erwin Evi Yunita Fadia Fitriyanti Fadillah, Ade Nurul Fahria, Ummi Farahdita Aprilia Febrianti, Devy Firman Firman Firman Firman Firmansyah Fitrah Anindhita Fitri Handayani Fitriani Fitriani Fitriyanti, Fadia Haeruddin Syarifuddin Halisa, Nur Hardianti , H. Hardianti Hardianti, Hardianti Hariyanti Hamid Hasanuddin, Muhlis Haslindah Haslindah, Haslindah Herman, Bahtiar Hisani, Nur Ikram, Muhammad Ilman, I. Iranita Haryono Irga Ayu Permadi Irwan, Muh. Jamaluddin Ahmad Jumiati Jumiati Jumiati Lanta Kalsum T, Ummu Kamal, Kamal Karmila Kadir Khaeriyah Adri Khaeriyah Adri Khaeriyah Adri Khaeriyyah Adri L, Syahrir Latif, Adam Lukman Lukman LUKMAN, LUKMAN M Takdir Madaling Manda, Ibrahim Mardhatillah Mardhatillah Mardhatillah Mardhatillah Mardhatillah, Mardhatillah Mega Aprisna Arif Mikhrunnisai, Andi Muh Irwan Muh Irwan, Muh Muh.Tamrin Muh.Taqwa Muhammad Askar Muhammad Ikbal Muhammad Rais Rahmat Muhammad Rusdi Muhammad Rusdi Muhammad Rusdi mukarramah Mustafa, Idarwati Mustanir, Ahmad Mutiara Asysyam Nirmawati Darwis Nur Hisani Nurafifah Nurafifah Nurbina Nurbina Nurbina, Nurbina Nurhafanah, Alfiyyah Nurhidayah Nurhidayah Nurul Ainun Salsabila Palla, Rahmat Anggung Putri Anggraeni Rahayu, Ismi Sri Rahman Yakub Rahman Yakub Raihan Shiddiq Wahab Rani Ariyani Rasmi Rasmi Rasmi Rasmi, Rasmi Ratna Ratri Pramudita Hafid Ratri Pramudita Hafid Reski Idris Resky Ayu Resky Rifni Nikmat Rizka Magfirah Napa Rosdiana Rosdiana Rosmayanti Ruslang, Ruslang Sadli Syam Sahar Sahar Saifullah Saifullah Saleh, Wahyuni Sapri Sapri Sapri Tajuddin Sari, Evi Puspita Sofiyah Sofiyah Sofyan , Wahyudi Sofyan B Sofyan B Sukena Sukena Sulaiman, Zulkarnain Sunandar Said Sundari Sundari Surianti Surianti Syafaruddin, Andi Riska Andreani Syafiqah Syafiqah Syafiqah, Syafiqah Syahlan, Zakia Syahrir L Syarifuddin, Rifni Nikmat Syifa Fauziah Tadjuddin Naid Tetti Surianti Trisnasari, Damayanti Trisnawati AR Wahyuni Saleh wakiyah saharani, Nurul Wakiyah Saharani Wijaya Wijaya WIJAYA WIJAYA, WIJAYA Winda Ayu Lestari Yakub, Rahman Yulia Izzah Annisa Yuni Sari Yusrianti Yusrianti Yusrianti Yusrianti Yusrianti, Yusrianti Zulkarnain Sulaeman Zulkarnain Sulaeman Zulkarnain Sulaiman Zulkarnain Sulaiman