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All Journal Jurnal Civics: Media Kajian Kewarganegaraan Jurnal Studi Pemerintahan Jurnal Penelitian dan Pengembangan Sains dan Humaniora (JPPSH) Jurnal Ilmu Sosial dan Humaniora Al-Ulum Jurnal Kebijakan dan Administrasi Publik Scientific Journal of Informatics Jurnal Media Hukum JURNAL KOLABORASI Indonesian Perspective Jurnal Ilmu Sosial dan Ilmu Politik Asy-Syir'ah: Jurnal Ilmu Syari'ah dan Hukum JURNAL ILMU PEMERINTAHAN Masyarakat, Kebudayaan dan Politik Journal of Governance and Public Policy Jurnal Manajemen Pelayanan Publik International Journal of Artificial Intelligence Research Jurnal Ilmiah Peuradeun Jurnal Studi Komunikasi ARISTO JPPUMA: Jurnal Ilmu Pemerintahan dan Sosial Politik Universitas Medan Area Analitika : Jurnal Magister Psikologi UMA Journal of Government and Civil Society Jurnal Bina Praja BERDIKARI : Jurnal Inovasi dan Penerapan Ipteks SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan ILKOM Jurnal Ilmiah International Journal of Social Science and Business Jurnal Nasional Pendidikan Teknik Informatika (JANAPATI) POLITICO Jurnal Pemberdayaan: Publikasi Hasil Pengabdian Kepada Masyarakat JAKP (Jurnal Administrasi dan Kebijakan Publik) Indonesian Journal of Economics, Social, and Humanities Journal of Local Government Issues Moderat Kumawula: Jurnal Pengabdian Kepada Masyarakat PERSPEKTIF Jurnal ABDINUS : Jurnal Pengabdian Nusantara Bubungan Tinggi: Jurnal Pengabdian Masyarakat Nakhoda: Jurnal Ilmu Pemerintahan Caraka Prabu : Jurnal Ilmu Pemerintahan MODERAT: Jurnal Ilmiah Ilmu Pemerintahan Jurnal Pemerintahan dan Kebijakan (JPK) Dialogue: Jurnal Ilmu Administrasi Publik TRANSFORMASI : JURNAL PENGABDIAN PADA MASYARAKAT Prosiding Seminar Nasional Program Pengabdian Masyarakat Indonesian Perspective Indonesian Governance Journal (Kajian Politik-Pemerintahan) Warta LPM Journal of Economics, Business, Accounting and Management Jurnal Penelitian Pendidikan Indonesia JKAP (Jurnal Kebijakan dan Administrasi Publik) Scientific Journal of Informatics Jurnal Studi Pemerintahan Indonesian Governance Journal : Kajian Politik-Pemerintahan INJECT Interdisciplinary Journal of Communication
Ulung Pribadi, Ulung
Universitas Muhammadiyah Yogyakarta
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Medicine & Pharmacology Nursing Public Health Social Sciences Transportation Other

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Pengaruh Kualitas Pelayanan E-KTP Terhadap Kepuasaan Masyarakat Di Kabupaten Pulau Morotai Provinsi Maluku Utara Hulahi, Ekklesia; Pribadi, Ulung; Rasyid, Syamsul Bahri Abd; Pora, Sahrul; Sari, Inrinofita
Jurnal Administrasi dan Kebijakan Publik Vol. 7 No. 1 (2022): April
Publisher : Laboratorium Administrasi Publik FISIP Universitas Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25077/jakp.7.1.56-71.2022

Abstract

The government as a public service provider where the community must be responsible must be responsible and continue to strive to provide the best services to improve public services. For this reason, the government trains digital-based public services so that government agencies can serve the community easily and quickly. So, in this study, it aims to see the effect of e-KTP service quality on community satisfaction in Morotai Island Regency in North Maluku Province and this study uses quantitative methods to determine the quality of services that make the most impact on people's satisfaction. The sample drawn is 100 people. The data collection technique used is a survey technique, in which data is collected through the distribution of online questionnaires (Google forms). The results show that the evidence obtained from physical evidence, impact, strength, assurance and empathy has been applied in the effect of e-KTP services on community satisfaction carried out by the Ministry of Population and Civil Registration of Morotai Island Regency. There are two variables that have a positive and significant influence on other variables, namely service and empathy for community satisfaction in e-KTP. Meanwhile, three other variables that do not have significant variables are the capacity and guarantee of community satisfaction in the e-KTP service provided by the Morotai Island government. And to improve the quality of E-KTP services from the population and the Morotai Island Civil Registry Office to examine the variables that are at the center of this research, especially on variables that have a significant negative effect (physical evidence, arrests, and guaranteed), so they can comply with the rules and mechanisms in improving the quality of e-KTP services to the satisfaction of the community.
Public Satisfaction with Online Services: (Case Study on the JEPIN Application) Anggita, Irva; Pribadi, Ulung
Scientific Journal of Informatics Vol. 11 No. 3: August 2024
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/sji.v11i3.4144

Abstract

Purpose: This study aims to analyze the use of the JEPIN application for users, namely the community in Pontianak City. JEPIN stands for Jendela Pontianak Integration This application was launched by the Pontianak City Communication and Information Office. Measurement uses variables consisting of infrastructure, ICT, human resources, budgeting, and digital government implementation. Methods: The method used is a quantitative type, primary data in the form of a survey of 100 respondents who come from JEPIN application users in Pontianak City. Using the Likert Scale (1: strongly disagree, 2: disagree, 3: neutral, 4: agree, and 5: strongly agree). The analysis technique for this study uses SmartPLS 4. Result: The results of the study show that the infrastructure variables have a P-Value of (0.000), an ICT P-Value of (0.000), and a P-Value Budgeting of (0.002), respectively, which shows a positive and significant influence on the implementation of digital government in the implementation of the JEPIN application. On the other hand, the human resources variable has a P-Value of (0.998), which shows a positive and significant influence on the implementation of digital government in the implementation of the JEPIN application in Pontianak City. Novelty: This study is unique because it looks at users who use the JEPIN application with a measurement indicator, namely the online services index (OSI). Most previous research on this theory has focused only on measuring how satisfied people are with online services, but this study offers a new perspective on the use of OSI in the context of application-based online services.
The influence of service quality on the Aceh government SIGAP website Maulida, Irham; Pribadi, Ulung
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol. 9 No. 4 (2023): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020233261

Abstract

The Aceh Government's SIGAP website can also be measured by looking at service quality. The influence of service quality on the Aceh Government's SIGAP website as a form of E-Governance application in collecting data and information about Villages. The aim of this research is to analyze the influence of Involvement, Responsiveness, Reliability, and Security on Service Quality of the SIGAP website and to analyze the influence of Service Quality on E-Government. The research method uses probability sampling techniques with stratified random sampling. Research questionnaires were distributed to 6 districts/cities in Aceh Province with a research sample of 128 respondents. Data analysis in this study used Partial Least Squares with the SmartPLS.3.0 application. The research results show that involvement has a positive and significant effect on service quality. The influence of Responsiveness, Reliability, and Security on service quality has a positive but not significant effect. Meanwhile, the influence of service quality on E-Government has a very positive and significant influence.
A Historical Review for City Branding: Hyper Competition, Challenges, and Improvement Opportunities Suardi, Wahdania; Nurmandi, Achmad; Mutiarin, Dyah; Purnomo, Eko Priyo; Pribadi, Ulung; Purwaningsih, Titin; Misran; Zulkifli, Zarina; Younus, Muhammad
Jurnal Bina Praja Vol 15 No 1 (2023): City Branding
Publisher : Research and Development Agency Ministry of Home Affairs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21787/jbp.15.2023.85-99

Abstract

This study aims to present a history of city branding: hyper-competition, challenges, and opportunities for improvement. The method used in this study used qualitative with a literature study approach. The findings in the study showed that in understanding the place and building city branding, there are at least three processes first through urban governance planning or infrastructure, then observation by looking at other places in the city branding. Finally, branding representation on social media is in the form of websites and tweets through news, while Instagram is through branding images from somewhere and several other media. Furthermore, City branding can be hyper-competition, showing that business competition is increasing. On the other hand, it can be a challenge and an opportunity considering that many cities have reimagined their competitive strategies by maximizing their internal potential, namely existing resources, to take opportunities and anticipate the threats faced. The contribution of this study provides an understanding of measurements in the city branding literature, helps researchers discover new studies, and can interpret the complex nature of cities. Another thing is that closing the gap between theory and practice presents a huge challenge for brands.
Public Satisfaction on Online Service Development: (Case Study: Bantulpedia Application) Sukarno, Mohamad; Pribadi, Ulung
Scientific Journal of Informatics Vol 10, No 3 (2023): August 2023
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/sji.v10i3.45985

Abstract

Purpose: This study analyzes public satisfaction with Bantulpedia Application users in Bantul Regency. The measurement was carried out using variables from the Online Service Index (OSI) framework consisting of institutional framework, service provision, content provision, technology, and e-participation.Methods: The research method used is quantitative, with the primary data source being a questionnaire totaling 100 respondents. SmartPLS 3 software is used in conducting data analysis for this research.Results: The research results show that variable institutional framework has a positive and significant influence on the satisfaction of Bantulpedia Application users. Meanwhile, the variables service provision, content provision, technology, and e-participation did not positively and significantly influence the satisfaction of Bantulpedia application users.Novelty: This study is unique by using OSI parameters by correlating them with application-based public satisfaction assessments (online services), which the majority of this theory is only used to measure e-government development and various aspects of it. This research contributes to providing a new perspective on using OSI theory in the realm of online services (applications) not only as a predictive measurement but as a significant research object (a country). In addition, the empirical contribution is to conduct a public satisfaction test on using the Bantulpedia Application. So that later it can also be adopted and provide space for other local governments to adopt OSI as an indicator of this online service.
Community Satisfaction with Online Services in East Lombok Regency: (Case Study: BAKSO Application) Ahdarrijal, Yujitia; Pribadi, Ulung
Scientific Journal of Informatics Vol 11, No 1 (2024): February 2024
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/sji.v11i1.48083

Abstract

Purpose: This study analyzes the use of the BAKSO (Create Online Population Administration) application for users, namely employees of the East Lombok Regency Population and Civil Registration Office and the Admin of each village. The measurement uses variables consisting of infrastructure, ICT, bureaucracy, leadership, and implementation of digital government.Methods: The method used is a quantitative type, primary data in the form of a survey of 115 respondents from East Lombok Regency Population and Civil Registration Office office employees and village admins who used the BAKSO application (Create Online Population Administration). Using the Likert Scale (1: strongly disagree, 2: disagree, 3: neutral, 4: agree, and 5: strongly agree). The analysis technique for this study uses SmartPLS 3.Results: The results of this study show that infrastructure and ICT variables have a positive and significant influence on the implementation of digital government in the implementation of the BAKSO application. Meanwhile, bureaucratic and leadership variables have little impact and are substantial in implementing the BAKSO application in East Lombok Regency.Novelty: This study is unique because it examines users who are also employees who use the BAKSO application (Make Online Population Administration) with a measuring indicator, namely the online service index (OSI); most of the previous research on this theory was only oriented to assessing public satisfaction with online services. This research provides a new perspective on using the Online Service Index (OSI) on the scope of application-based online services from an employee perspective. In addition, the empirical contribution lies in the professionalism of employees in using the BAKSO application. So that later, it can provide space for the government to pay attention to human resources in running Online Service Index (OSI)-based application services.
Measuring Public Satisfaction with Dottoro’ta Digital-Based Home Care Services in Makassar City: A Servqual Study Using SEM-PLS Nurul Wahdaniyah; Ulung Pribadi; Herpita Wahyuni; Inrinofita Sari
INJECT (Interdisciplinary Journal of Communication) Vol. 10 No. 2 (2025)
Publisher : FAKULTAS DAKWAH UIN SALATIGA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18326/inject.v10i2.4853

Abstract

The Homecare Dottoro'ta service is an innovative health service based on home visits implemented by the Makassar City Government to improve access and the quality of public health services. This study aims to examine the influence of service quality dimensions on the satisfaction level of the community using the Home Care Dottoro'ta services. This study uses a quantitative approach with a survey method by distributing questionnaires to 96 respondents who are active users of the service. Data analysis was conducted using SEM-PLS software to analyze and test the hypotheses. The research results show that reliability, assurance, and empathy have a positive and significant impact on community satisfaction, with T-statistics values of 4.259 (P-value 0.000), 2.494 (P-value 0.013), and 2.647 (P-value 0.008), respectively. Meanwhile, tangible and responsiveness do not show significant influence, with T-statistics values of 6.000 (P-value 0.549) and 2.771 (P-value 0.441). These findings affirm that accuracy, trust in the competence of the staff, and an empathetic approach are the main determinants in shaping the perception of service satisfaction. This study recommends increased professionalism and humanistic communication from medical staff and a thorough evaluation of service dimensions that have not yet significantly contributed to public satisfaction to support the sustainability and optimization of Dottoro'ta Home Care services in Makassar City.
Optimalisasi Pemberdayaan UMKM Budidaya dan Pengolahan Jamur Tiram Dalam Menjaga Stabilitas Ekonomi Pasca Pandemi Covid-19 Pribadi, Ulung; Hayati, Kemala; Aji, Juhari Sasmito
Jurnal ABDINUS : Jurnal Pengabdian Nusantara Vol 7 No 1 (2023): Volume 7 Nomor 1 Tahun 2023
Publisher : Universitas Nusantara PGRI Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29407/ja.v7i1.18274

Abstract

Trihanggo village has the right temperature and humidity for the proliferation of microscopic spores to support fungal growth. So that it becomes a potential for mushroom cultivation in order to build innovative economic activities that form MSMEs as service partners. The marketing strategy contained in MSMEs has not been able to reach wider consumers in the midst of the upheaval of the Covid-19 outbreak that has shaken the economy, especially the micro economy, namely MSMEs. This is in the background with the partner's problem regarding the low literacy of managers in the intangible context of the use of information technology in the marketing sector. The absence of labeling and product packaging innovations on processed mushrooms creates a risk of product counterfeiting and damage. The solution to be achieved is to utilize information technology with a foundation of quality human resources who are capable and technologically literate. Management of business units by creating new business units according to village potential and asset analysis accompanied by community involvement. Application of information and communication technology to support the productivity of programs and activities covering the administration and marketing fields to support human resources in order to achieve technology literacy, labeling adjustments packaging according to safety standards. The implementation methods offered are 1) Socialization to strengthen literacy regarding the online marketing system. 2) Skills training with the implementation of labeling and information and communication technology operations. 3) Assistance packaging according to packaging standards. The results of the service have an impact on the partner group with comparison results after and before the implementation of the service, on strengthening the service capacity to get results (25%-70%), followed by the implementation of product labeling with results (30%-60%), and the impact of product packaging or renewal (30%-70%).
PENGARUH KUALITAS SISTEM, KUALITAS INFORMASI, DAN KUALITAS PELAYANAN TERHADAP PENGGUNAAN SMART GOVERNMENT DI KABUPATEN LAMPUNG SELATAN Anjarbati, Novera; Pribadi, Ulung
Caraka Prabu : Jurnal Ilmu Pemerintahan Vol 6 No 1 (2022): Caraka Prabu : Jurnal Ilmu Pemerintahan
Publisher : Universitas Jenderal Ahmad Yani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36859/jcp.v6i1.937

Abstract

The application of the concept of smart government in the region is certainly an interesting thing to study because each region has its problems and efforts in realizing the concept, one of which is in the South Lampung Regency. The implementation of smart government in South Lampung Regency is one of them with the online population administration service website (PAKe-Oli). The innovation of the program is present to meet the needs of the community related to basic services, facilitate the community, effectively, efficiently by the concept of smart government to realize an orderly society of population administration. The purpose of this study is to analyze and explain the influence of system quality, information quality and quality of service on the use of smart government by the South Lampung Regency Government. Using quantitative research methods, the results of this study explain that the quality of the system, the quality of information and the quality of services have a positive and significant effect on the use of smart government in South Lampung Regency in 2021. Evidenced by hypothesis tests that show that these three variables affect the use of smart government positively and significantly.
Digitalization of Cultural Villages: Assistance in Optimizing Branding of Wirokerten Village in Realizing a Culturally Independent Village Kholid, Anwar; Sakir, Sakir; Pribadi, Ulung; Saputra, Rivaldi Alan; Hakim, Rosyid Annafi'
Bubungan Tinggi: Jurnal Pengabdian Masyarakat Vol 7, No 4 (2025): NOVEMBER 2025
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/btjpm.v7i4.14899

Abstract

The partners of this community empowerment program are the Cultural Village Pioneer institution located in Wirokerten Village, Banguntapan District, Bantul Regency, Yogyakarta Special Region Province. Based on the Focus Group Discussion (FGD), two main problems of the Cultural Village Pioneer were found, namely 1) the lack of branding identity of Wirokeren Cultural Village, and 2) the digitalization management of the Wirokerten Cultural Village Pioneer is not yet optimal. This service uses the Asset-Based Community Development (ABCD) method, which consists of problem identification, program conceptualization, program implementation, monitoring & evaluation, and follow-up plans. In solving the problem, this stage has carried out two activities as follows: 1) Creation of a mascot as a village identity; and 2) Development of social media, particularly Instagram and Website, to optimize digital branding. The mascot designed is a representation of Tumenggung Wirokerti, a respected historical figure in the village, used as a symbol of courage and devotion. In addition, the digitization of Wirokerten Cultural Village was carried out by creating an Instagram account and website that showcase the village's cultural potential. The follow-up to this service program involves strengthening the identity of Wirokerten Cultural Village and increasing brand awareness through collaboration with local or national influencers.
Co-Authors Abd. Rasyid, Syamsul Bahri Achmad Nurmandi Adji Suradji Muhammad Afandi, Syed Agung Ahdarrijal, Yujitia Akbar, Paisal Al Fauzi Rahmat Alfis Ibrahim, Alfis Ali Muhammad ALI MUHAMMAD Amin Sapto Saputro Amin Sapto Saputro Anggara, Reksi Anggita, Irva Anjarbati, Novera Anwar Kholid, Anwar Ardiansyah Ardli Johan Kusuma, Ardli Johan Arie Saputra, Herdin Arief Bakhtiar Darmawan, Arief Bakhtiar Bhaskara, Julio Adi Bhayu Pratama, Nanda Budi Mulyadi Bulya, Bulya Cahyadi Kurniawan Claritza Destya Anggraeny Danang Eko Prastya Darwawan Buamona Darwawan Buamona, Darwawan Dimas Subekti Dwian Hartomi Akta Padma Eldo Dwianto, Rahmad Agus Dyah Mutiarin Dyah Mutiarin Dyah Mutiarin, Dyah Ekklesia Hulahi Eko Priyo Purnomo Eko Priyo Purnomo Erlangga Hikmah Budhyatma Faez Syahroni Fauzi, Erinda Alfiani Fitria, Audita Arifa Fittia Restiane Gerry Katon Mahendra, Gerry Katon Giat Tri Sambodo, Giat Tri Gustiawan, Randa Hadi, Sadhono Hakim, Rosyid Annafi' Hariyanto Usia, Hariyanto Hayati, Kemala Herpita Wahyuni Herpita Wahyuni Hidayatullah Hidayatullah Hulahi, Ekklesia Ikhsan Ikhsan Ikhsan Inka Nusamuda Pratama Inrinofita Sari Irfandi Pratama Irham Maulida Irwan Abdullah ISWAHYUDI ISWAHYUDI Jamhari Jamhari Joko Santoso Juhari Juhari Juhari, Juhari Juhari Sasmito Aji Julio Adi Bhaskara Kemala Hayati Kumorotmo, Wahyudi Kurniawan, Cahyadi Kusuma, Muhammad Dede Puja M. Rafi Malik Ibrahim Malik Ibrahim Maulida, Irham Misran Moch Rifqi Mei Redha Muallimin, Elza Zikra Muchamad Zaenuri, Muchamad Muhammad Ainul Usama Muhammad Iqbal Muhammad Iqbal Muhammad Iqbal Muhammad Iqbal Muhammad Rasyid Prasmi Muhammad Rasyid Prasmi, Muhammad Rasyid Nanda Bhayu Pratama Nasution, Annio Indah Lestari Nini Sangadji Nini Sangadji, Nini Nur Syakiran Akmal Ismail Nurhidayatullah Nurhidayatullah nursamsiyah Nursetiawan Nurul Wahdaniyah Pahmi Amri Primayudi, Kadek Purwaningsih, Titin Rafzan, Rafzan Rahardjo, Trisno Rahmanto, Fajar Rahmat, Al Fauzi Ramadhan, Sukma Aditya Rasyid, Syamsul Bahri Abd Reza Widhar Pahlevi, Reza Widhar Riri Maria Fatriani Rohayatin, Titin - Ropawandi, Doni Rossi Maunofa Widayat Sadhono Hadi Sahrul Pora Sakir Sakir, Sakir Samsudin Samsudin Sapto Saputro, Amin Saputra, Rivaldi Alan Sidik Jatmika, Sidik Siti Rusma Suardi, Wahdania Sukarno, Mohamad Suparto Iribaram Suranto Suranto SURANTO, SURANTO Surwandono Surwandono Suswanta Syahnaz Oriza Keumala Syaini Syaini, Syaini Syamsul Bahri Abd Rasyid Syamsul Bahri Abd. Rasyid Titin Purnawingsih Titin Purwaningsih Trisno Rahardjo Tulus Warsito Tulus Warsito Tulus Warsito, Tulus Vayed, Dodi Al Wahyudi Kumorotomo Wahyudi Kumorotomo Wahyuni, Herpita Wibowo Romadhoni Younus, Muhammad Yudhi Lestanata Yuliantini, Lisa Sophia Zulkifli, Zarina