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Aip Badrujaman
Universitas Negeri Jakarta
Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Neuroscience Physics Public Health Social Sciences Other

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Evaluation Model of Institutions Based on Scriven's Consumer-Oriented Approach to Improve the Quality of Digital Services for Students Dian Pertiwi Josua; Nuridayanti; Riyadi; Soeprijanto; Aip Badrujaman
Information Technology Education Journal Vol. 4, No. 2, May (2025)
Publisher : Jurusan Teknik Informatika dan Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59562/intec.v4i2.7723

Abstract

This study aims to implement an institutional evaluation model based on Consumer-Oriented Scriven to improve the quality of digital services for students at the State University of Jakarta (UNJ). The available digital services are considered less than optimal by students, so an evaluation model is needed that focuses on user needs and satisfaction. This study uses a mixed approach with a case study method, with data collection through in-depth interviews, surveys, and direct observation. The quantitative survey used a Likert scale to measure student satisfaction with various aspects of digital services, such as academic information systems (73% satisfied), e-learning (68%), financial applications (65%), online registration (70%), and online help services (66%). The validity of the analysis instrument was tested through factors and expert assessments, while the reliability showed a Cronbach Alpha (α) value of 0.87 which is classified as very good. The results of the study indicate that this evaluation model is able to identify areas that need to be improved and encourage student participation in the service evaluation process. The application of the consumer-oriented Scriven evaluation model has been shown to make a significant contribution to improving the quality of digital services at UNJ which are more responsive and efficient.
Co-Authors A.A. Ketut Agung Cahyawan W Adi Soeprijanto Afan Abdul Jabbar Agus Dudung Agus Widodo Agustin Rachmawati Purlina Ahmad, Nurul Qomariyah Anan Sutisna Anaway Irianti Mansyur Ani Musyarofah Anna Suhaenah Suparno Arianda, Yoga Dwi Ariyana Rustam Asri Widyaningtyas Atiek Sismiati Atiek Sismiati S. Atiek Sismiati Subagyo Awaluddin Tjalla Ayu Herdiyani Burhanuddin Tola Cahyawulan, Wening Chandra Budiman Debasari, Lulu Arini Deby Naomi Dede Rahamat Hidayat Dede Rahmat Hidayat Dede Rahmat Hidayat Deni Purwanto Dewi Justitia Dharma Setiawaty Dian Pertiwi Josua Dina Rahmawati Hapsyah Dinny Devi Triana Djunaedi Djunaedi Dwi Rismi, Ocy dwika sukma dewi Eka Wahyuni Elok Maharany Mulkhis Elsya Pratiwi Pratiwi Endang Setiyowati Fadhillah, Dini Nur Fahmi Idris FAISAL MADANI FAISAL MADANI Fatin Intishar Fauziah, Bela Riesti Febri Dahlia Febriani, Cindini Febriella Fauziah Fitri, Susi Fitriyani, Hilma Fridani Lara Furqon Furqon Gantina Komalasari Gantina Komalasari Hanim, Wirda Happy Karlina Marjo Harid Isnaeni Heni Ermawati Hidayat , Dede Rahmat Hilma Fitriyani Ibnu Salman Ihsan Nurkholis Indira Chanum Indra Jaya Indrawati , Pipit Ine Nurlita Sari Kartika Hajati Khairunisa Khairunisa Komalasari, Gantina Komarudin Komarudin Komarudin Komarudin Lani Cahyani Larasmita, Yuliana Laura Oma Setia Lilis Lilis Loppies, Megiridha Luawo, Meithy Intan Rukia Mahdiyah Mansyur, Anaway Irianti Maria Rosita Sirait Maryam Qonita Maslikhah Maslikhah Megarizky Hotmauli Megiridha Loppies Melda Rumia Rosmery Simorangkir Michiko Mamesah Mohamad Saripudin Muayati, Muayati Muhammad Muchti Narulsa Muhammad Walimsyah Sitorus Mulyawan, Galuh Nabilah, Eka Wahyuni, Djunaedi, Nadia Rizki Azmi Harahap Nadiyatulhaqi Rasyidah nailusyar fiah Nairi Juwatiar Nurjannah Nessia Arumilda Nessia SEPTIANA Nia Kurniawaty Nina Fitriyani Nufus, Nira Prihatin Nurcahya, Fikri Nuridayanti Nuridayanti Nurkholis, Ihsan Nursyita Salamah Nurwijayanti Ongky Aprilliyota Pardi Pardi Pardi Pardi Pardi, Pardi R.A Murti Kusuma Wirasti Ramdhani, Luthfi Ilham Refni, Evi Restu Dewanti Restu Yanuar Ula Restu Yanuar Ula Retno Ficky Amalia Retty Filiani Retty Filliani Rihya Syifa Qurrotu Ayuna Riska Handayani RIYADI Riyadi , Riyadi Rochimah Imawati Sari, Wiwin Rita Sarkadi, Sarkadi Sefrianto Sheptian, Riky Siti Alifah Siti Suryarsi Sitorus, Muhammad Walimsyah Soeprijanto , Soeprijanto Soeprijanto Soeprijanto Soraya, Kamila Sri Astuti Sri Astuti Sugeng Priyanto, Sugeng Suherman Suherman Suherman Suherman Suherman, Suherman Suprianto Baen Susi Fitri Susi Fitri Syamsu Yusuf Syamsul Arifin Theodora Nurmalia Ula, Restu Yanuar Wahyu Wijonarko Weni Nur Wendari Wirda Hanim Yuevelyn Devina Rahmananda Yunita Sari Yunita Sari Zulfa Saleh