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Journal : Journal of Health Policy and Management

Associations of Perception towards Doctors, Nurses, and Facilities with Perceived Quality and Patient Satisfaction on Inpatient Care at Nabire Hospital Papua Utii, Agustina; Murti, Bhisma; Dewi, Yulia Lanti Retno
Journal of Health Policy and Management Vol. 5 No. 3 (2020)
Publisher : Masters Program in Public Health, Universitas Sebelas Maret, Indonesia

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Abstract

Background: The government's efforts to maintain and improve the highest health status with all resources in the health sector, including personnel, funds, facilities, phar­macy, medical devices, and technology, pro­vide quality health care. Community satis­faction as the service receiver is a comparison between the ser­vices received and the services expected. This study aimed to examine associations of perception towards doctors, nurses, and facilities with perceived quality and patient satisfaction on inpatient care at Nabire Hospital Papua.Subjects and Method: A cross-sectional study was con­ducted at Nabire Hospital, Papua, Indonesia, from March to May 2020. A sample of 207 inpatients was selected by stra­ti­fied random sampling based on the ty­pe of inpatient class I, II, and III.Results: Inpatient satisfaction was affected by age <50 years (b= -0.36; 95% CI= -1.63 to 0.91; p=0.579), type of non-BPJS insurance (b= 0.19; 95% CI= -0.80 to 1.19 p= 0.697), length of stay <7 days (b= -2.39; 95%CI= -3.86 to -0.92; p <0.001), patients’ perception towards adequate inpa­tient facilities (b=3.11; 95%CI=2.13 to 4.07; p <0.001), good quality of inpatient care (b= 2.74; 95% CI= 1.74 to 3.72; p <0.001). The good qua­lity of inpatient care was affected by male sex (b= 0.91; 95% CI= 0.10 to 1.72; p= 0.028), age <50 years (b= -0.24; 95% CI= -1.26 to 0.78; p= 0.644), type of BPJS insurance (b= 0.41; 95% CI= -1.22 to 0.39; p= 0.318), percep­tion towards adequate facilities (b= 1.85; 95% CI= 1.04 to 2.65; p<0.001), good perception to­wards nurses (b= 2.18; 95%CI= 1.04 to 3.33; p <0.001), and good perception towards doc­tors (b= 1.68; 95% CI= 0.89 to 2.47; p <0.001). The good perception towards doc­tors was affected by the education of patients ≥Senior High School (b= 1.16; 95% CI= 0.31 to 1.83; p= 0.005).Conclusion: Inpatient satisfaction is affected by age <50 years, type of non-BPJS insurance, length of stay <7 days, perception towards ade­quate facilities, and good quality of inpatient care.Keywords: Quality, satisfaction, inpatient, path analysisCorrespondence: Agustina Utii. Masters Program in Public Health, Universitas Sebelas Maret. Jl. Ir. Sutami 36A, Surakarta 57126, Central Java. Email: agustinautii1@gmail.com. Mobile: 0812­40­­051451.Journal of Health Policy and Management (2020), 05(03): 215-223https://doi.org/10.26911/thejhpm.2020.05.03.07 
Co-Authors ?Arub, Lathifah A, Yayang Kharistik Abd. Rasyid Syamsuri Adriyani, Rita Benya Agusningtyas, Nisia Hari Alvianti, Neily Widya Ambarwati, Dyah Anggraeni, Anastasia Dwi Anik Lestari Anindya, Ivanda Glanny Annarahayu, Lutfi Annisaa, Salwa Apriyanti, Ruth Ardianti, Febrina Arika, Romiza Arini Tri Lestari Ayusari, Amelya Augusthina Aziza, Triana Ulfa Nur Azizah, Alfi Makrifatul ‘Arub, Lathifah Babys, Isna Yuswella Bhisma Murti Budiyanti Wiboworini Damalita, Annisa Fitriana Dania, Samara Rahma Dewi, Ayu Rosita Dewi, Ayu Rosita Dhewi Nurahmawati Dianika, Bani Didik Gunawan Tamtomo Didik Tamtomo, Didik Dono Indarto Dwi Rahayu Dwi Wijayanti Endang Sutisna Sulaeman Eti Kuswandari Eti Poncorini Pamungkasari Fatmawati, Zeny Fauziyyah, Rona Luthfi Firdaus, Riza Firdausia, Shalsabilla Tiara Firstiafina Tiffany Fitriyaningsih, Ayu Hadianti, Ayunita Dwi Handayani, Anggun Fitri Harsono Salimo Harsono, Rizki Dwi Agustin Hastuti, Uki Retno Budi Huwaida, Dhea Zahra Ika Yuli Ayuningrum Ikawati, Yani Indarwati, Ika Indria, Gita Ayu Indriyani, Eny Irnawati, Prita Yuliana Khairunnisa, Lia Krisnawati, Hesthi Kudu, Stevani Rambu Kunaryanti, Kunaryanti Kunaryanti, Kunaryanti Kurnianingsih, Mayasari kusnandar kusnandar Latifah, Mirzawati Lestari, Esti Lestari, Esti Lidia Aditama Putri Lolita Lolita Mariyana, Anna MDF, Renidya Asyura Muhammad Rifqi Azhary Murdikawati, Dayang Fitri Murdikawati, Dayang Fitri Muslimah, Putri Andini MY. Cendy Nindra Brilliana Nirwana, Astika Candra Nur Hafidha Hikmayani Nurjanah, Ahmitta Laila Nurlaili, Riftiani Nikmatul Nurmayanti, Rika Nurvitasari, Rahsunji Intan Nuswantari, Atika Pangestu, Utami Pangestuti, Restu Pardosi, Firman Prasetya, Hanung Priscilla Jessica Pihahey Purnasari, Ratih Hermas Purwaningsih, Yustina Purwiyanti, Risye Endri Putra, Sinar Perdana Qadrijati, Isna Rachmawati, Nur Cahya Rahardjo, Setyo Sri Rahardjo, Setyo Sri Rakhmahayu, Atika Rakhmahayu, Atika Ramadhaningtiyas, Ahshaina Ratih, Dewi Mustika Ratna, Tantri Yunita RB. Soemanto Reviana, Prita Alvina Riski Anisa, Riski Rita Adriani Benya Adriani Rosyidah, Milatur Safriana, Latifah Sajalia, Husniyati Sani, Mario Febrianus Helan Santy Irene Putri Sapja Anantanyu, Sapja Saputri, Dyah Ayu Satriani, Hayu Andita Septianawati, Linda Wahyu Setiyaningsih, Rita Setyo Sri Raharjo Simatupang, Abdul Malik Sinawangwulan, Indah Permatasari Sitorukmi, Galuh Slamet Riyadi Soemanto, RB Sugihardjo Sugihardjo Sugiyanto, Joko Sukoco, Amin Susanti, Isne Tri Rejeki Andayani Tungga, Tersia Marentiva Tyas Aisyah Putri Uki Retno Budihastuti Utami, Agustina Dwi Utii, Agustina Vitri Widyaningsih Wakhidah, Martini Shoim Wayanshakty, Janur Putri Wekadigunawan, C.S.P. Wekadigunawan, CSP Wekadigunawan, CSP. widardo, Widardo Widhiyanti, Fitria Wijayanti, Poppy Wulandari Wulandari Yopiana, Elma Yuli Astuti Yuniarti, Windy Yunita, Astri Yunita, Astri Zummatul Atika Zuraida Zulkarnain, Zuraida