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All Journal Jurnal Penelitian Pendidikan IPA (JPPIPA) Jurnal Administrasi dan Manajemen Pendidikan JRB-Jurnal Riset Bisnis Ekono Insentif Jurnal Soshum Insentif Journal on Education YUME : Journal of Management Jurnal Administrasi dan Manajemen Syntax Idea Dinasti International Journal of Education Management and Social Science Management Studies and Entrepreneurship Journal (MSEJ) JAMP : Jurnal Administrasi dan Manajemen Pendidikan Jurnal Ners TECHNO-SOCIO EKONOMIKA Community Development Journal: Jurnal Pengabdian Masyarakat jurnal syntax admiration Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Ekonomi Efektif Jurnal Ilmiah Wahana Pendidikan Jurnal Pengabdian kepada Masyarakat Kontigensi: Jurnal Ilmiah Manajemen Jurnal Abdimas Sang Buana Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Co-Value : Jurnal Ekonomi, Koperasi & Kewirausahaan JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) INTERNATIONAL JOURNAL OF EDUCATION, INFORMATION TECHNOLOGY, AND OTHERS International Journal of Science and Society (IJSOC) EKONOMIKA45 Annals of Human Resource Management Research Jurnal Administrasi Bisnis Gemilang: Jurnal Manajemen dan Akuntansi e-Jurnal Apresiasi Ekonomi Jurnal Ilmu Kesehatan dan Gizi Kriez Academy Jurnal Inspirasi Ilmu Manajemen E-Amal: Jurnal Pengabdian Kepada Masyarakat Media Riset Bisnis Ekonomi Sains dan Terapan Malahayati International Journal of Nursing and Health Science Business and Applied Management Journal Jurnal Ekonomi, Manajemen, Akuntansi Scientific Contributions Oil and Gas INTERNATIONAL JOURNAL OF HUMANITIES, SOCIAL SCIENCES AND BUSINESS (INJOSS) INTERNATIONAL JOURNAL OF FINANCIAL ECONOMICS (IJEFE)
Kosasih
Universitas Sangga Buana
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THE INFLUENCE OF HUMAN RESOURCES AND ORGANIZATIONAL CULTURE ON THE QUALITY OF ONE-DOOR INTEGRATED SERVICES AT THE BANDUNG HIGH COURT THROUGH JOB SATISFACTION AS A MEDIATION VARIABLE Budyawan Herijanto; Vip Paramarta; Kosasih; Farida Yuliaty; Y. Ony Djogo; Fitriana
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 3 (2026): FEBRUARY
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.18940038

Abstract

This study aims to analyze the mediating role of job satisfaction in the influence of human resources (HR) and organizational culture on the quality of the One-Stop Integrated Service (PTSP) at the Bandung High Court. The background of this study is the persistence of public complaints regarding aspects of service speed and procedures, which indicates the need to strengthen internal organizational factors. This study uses a quantitative approach with an explanatory method. The research sample consisted of 103 employees determined using the Slovin formula from a total population of 137 people. Data were analyzed using path analysis with the help of IBM SPSS version 26. The results showed that HR and organizational culture have a positive and significant effect on job satisfaction and service quality. Job satisfaction was proven to have a significant effect on service quality. However, the Sobel test showed that job satisfaction does not act as a significant mediator in the relationship between HR and organizational culture on service quality. Organizational culture has a more dominant influence than HR. This finding confirms that improving service quality in judicial institutions is more effective if it is focused on directly strengthening HR and organizational culture, in addition to efforts to improve employee job satisfaction.
THE INFLUENCE OF TRANSFORMATIONAL LEADERSHIP AND WORK ENVIRONMENT ON NURSES’ PERFORMANCE M Ahmed; Kosasih
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 4 (2026): MARCH
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.20033217

Abstract

This study aims to analyze the influence of transformational leadership and work environment on nurses’ performance at Hospital X. The research employs a quantitative approach with a cross-sectional design and involves 30 nurses as respondents. Data were collected using structured questionnaires and analyzed using multiple linear regression, after conducting validity, reliability, normality, multicollinearity, and heteroskedasticity tests to ensure the quality of the data. The results show that transformational leadership and work environment both have a positive and significant effect on nurses’ performance, both partially and simultaneously. The regression analysis indicates that transformational leadership has a stronger effect compared to the work environment, while the coefficient of determination (R²) shows that 57.9% of the variation in nurses’ performance is explained by these two variables. The study concludes that effective transformational leadership and a supportive work environment are critical factors in enhancing nurses’ performance, which in turn contributes to improved healthcare service quality.
THE INFLUENCE OF ELECTRONIC MEDICAL RECORD IMPLEMENTATION AND HEALTHCARE WORKERS’ DIGITAL LITERACY ON PATIENT SERVICE EFFICIENCY IN HOSPITALS Dian Prawibawa; Kosasih
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 4 (2026): MARCH
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.20032943

Abstract

This study examines the effect of Electronic Medical Record (EMR) Implementation (X1) and Digital Literacy (X2) on Patient Service Efficiency (Y) at Hospital X. The research employed a quantitative approach with a descriptive design. Data were collected from 41 healthcare staff using a structured questionnaire and analyzed using multiple linear regression. Classical assumption tests, including normality, multicollinearity, and heteroscedasticity, were conducted to ensure the validity and reliability of the regression model. The results indicate that EMR Implementation has a significant positive effect on Patient Service Efficiency, demonstrating that the effective use, integration, and accessibility of EMR systems are crucial for enhancing hospital service efficiency. In contrast, Digital Literacy shows a positive but not statistically significant effect, suggesting that while digital skills are necessary, they have a limited impact without robust system implementation and organizational support. Simultaneously, EMR Implementation and Digital Literacy together significantly influence Patient Service Efficiency, with the regression model explaining 61.5% of the variance.
ANALYSIS OF THE ROLE OF PSYCHOLOGICAL SAFETY AND LEARNING CLIMATE ON INCIDENT REPORTING BEHAVIOR Ince Rosmini; Kosasih
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 5 (2026): APRIL
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.19775844

Abstract

Incident reporting is a crucial component of patient safety systems; however, underreporting remains a persistent issue in healthcare organizations. This study aims to analyze the effect of psychological safety and learning climate on incident reporting behavior among healthcare professionals. A quantitative approach with a cross-sectional design was employed, involving healthcare workers at Hospital X as respondents. Data were collected using structured questionnaires and analyzed using multiple linear regression. The results indicate that psychological safety has a positive and significant effect on incident reporting behavior, suggesting that individuals are more likely to report incidents when they feel safe from blame or negative consequences. Learning climate also shows a positive and significant effect, indicating that a supportive environment that promotes learning and non-punitive responses to errors enhances reporting practices. Simultaneously, both variables significantly influence incident reporting behavior. The coefficient of determination (R²) shows that 50.7% of the variation in reporting behavior can be explained by psychological safety and learning climate.
THE EFFECT OF SERVICE QUALITY, HOSPITAL FACILITIES, AND PATIENT SATISFACTION ON PATIENT LOYALTY Leony Martila; Kosasih
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 5 (2026): APRIL
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.19775764

Abstract

This study examines the influence of service quality, hospital facilities, and patient satisfaction on patient loyalty in healthcare institutions. Patient loyalty represents a strategic goal for hospitals, as it ensures sustainable retention, enhances reputation, and reduces marketing costs associated with acquiring new patients. The research employs a literature review method, analyzing previous empirical studies and theoretical frameworks related to healthcare service quality, facilities, patient satisfaction, and loyalty. Service quality is conceptualized through both technical and functional dimensions, encompassing accurate diagnosis, effective treatment, empathetic staff interactions, and responsiveness. Hospital facilities include physical infrastructure, medical equipment, room comfort, cleanliness, accessibility, and environmental factors that contribute to patients’ overall experience. Patient satisfaction serves as both an outcome of service quality and facilities and a mediating factor that translates positive perceptions into loyal behaviors. The results indicate that service quality and hospital facilities individually and jointly have a significant effect on patient satisfaction, which in turn strongly influences patient loyalty. High service quality enhances trust, confidence, and emotional attachment, while superior facilities provide tangible evidence of professionalism and care.
THE EFFECT OF PATIENT SAFETY CULTURE AND INCIDENT REPORTING ON THE OCCURRENCE OF PATIENT FALLS Penty Yuni Priyanda; Kosasih
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 5 (2026): APRIL
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.19775657

Abstract

Patient falls are one of the most common adverse events in healthcare settings and have significant impacts on patient safety and quality of care. This study aims to analyze the effect of patient safety culture and incident reporting on the occurrence of patient falls at Hospital X. The research used a quantitative approach with a cross-sectional design. The population consisted of healthcare workers involved in patient care, with a sample selected using purposive sampling. Data were collected through structured questionnaires and analyzed using multiple linear regression. The results showed that patient safety culture has a significant negative effect on patient falls, indicating that a stronger safety culture contributes to reducing fall incidents. Incident reporting also has a significant negative effect, suggesting that effective reporting systems help in identifying and preventing fall occurrences. Simultaneously, patient safety culture and incident reporting have a significant effect on patient falls, as indicated by the F-test results. The coefficient of determination (R²) shows that both variables explain 32.1% of the variation in patient falls.
EVALUATION OF THE EXPECTATION–EXPERIENCE GAP AND INFORMATION TRANSPARENCY ON PATIENT SATISFACTION Dini Indriani; Kosasih
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 5 (2026): APRIL
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.19778554

Abstract

Patient satisfaction is a key indicator in evaluating the quality of healthcare services, particularly in the context of patient-centered care. This study aims to analyze the impact of the expectation–experience gap and information transparency on patient satisfaction through a literature review approach. The expectation–experience gap refers to the discrepancy between patients’ prior expectations and their actual experiences during healthcare service delivery, while information transparency relates to the clarity, openness, and accessibility of information provided to patients. This study employs a qualitative literature review method by collecting and analyzing secondary data from peer-reviewed journals, books, and relevant academic sources. The selected literature focuses on healthcare service quality, patient satisfaction, and communication practices. The analysis is conducted using a thematic approach to identify patterns, relationships, and key findings related to the research variables. The results indicate that the expectation–experience gap has a direct and significant effect on patient satisfaction. A smaller gap leads to higher satisfaction, while a larger gap results in dissatisfaction.
FROM MASS DEMONSTRATIONS TO DIGITAL CRITICISM: A DESCRIPTIVE COMPARATIVE STUDY OF CHANGES IN FUEL CONSUMER RESPONSES TO FUEL PRICE INCREASES IN INDONESIA FROM CONVENTIONAL MEDIA TO DIGITAL PLATFORMS, 2000–2026 Aldirafi Gani; Dean Joshua Dotulong; Farida Yuliaty; Vip Paramarta; Kosasih
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 7 (2026): JUNE
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.20846220

Abstract

Fuel price increases in Indonesia have long prompted public responses because fuel prices directly affect transportation costs, household expenses, purchasing power, and perceptions of economic justice. This study aims to analyze changes in fuel consumer responses to fuel price increases in Indonesia from 2000 to 2026, particularly the shift from mass demonstrations to digital criticism. This research uses a qualitative descriptive-comparative approach by examining documents, media reports, protest records, and public digital traces. The analysis compares three periods: 2000–2010, 2011–2016, and 2017–2026. The findings indicate that public responses have shifted from collective physical actions, such as demonstrations by students, labor groups, and civil society, to more dispersed digital expressions via social media comments, hashtags, memes, short videos, and online opinions. This transformation does not indicate declining public dissatisfaction, but rather a shift in the space and form of consumer expression.
Co-Authors A Andini Radisya Pratiwi Abdul Gani Sidqi Afira Febriani Afira Febriani Surya Wijaya Ageng Prasetia Agung Nugraha Ahmad Syakur Banafif Akmal Fauzi Yudistira Aldirafi Gani Almira Luthfiyanti Kosasih, Imas Siti Masitoh, Grace Angela Philips, Ida Ayu Triana Andityo Wahyu Juniarsyah Anggilia Yuliani Susanti Antonius Kurniawan Aris Mudiansyah Mudiansyah Asep Effendi Astsania Hikmah Alfath Ayu Laili Rahmiyati Ayu Laili Rahmiyati Ayu Laili Rahmiyati Ayu Lestari Nofiyanti Azhar Affandi Bambang Agus W Bambang Widarsono Bayu Kharisma Biller Panjaitan Bina Lauringga Andora Bona Ventura Feber Freitas Budyawan Herijanto Byan M Pratama Chevie Wirawan Cicik Khildar Rizqi Citra Salsabilla Cut Ita Erliana Dahlan Abdullah Dahrul Effendi Dean Joshua Dotulong Debie K. R. Kalalo Defi Irwansyah Deni Nurdyana Hadimin Denok Sunarsi Denok Sunarsi Denok Sunarsi Denok Sunarsi Devi Delvita Dian Prawibawa Diana Damayanti Didin Saepudin Dimas Rifqi Dini Indriani Djogo, Ony Dyah Kusuma Arnovita Eatmiati Ariska Eddi Supriadi Edi Kurnawan Enung Susilawati Erika Nurmartiani Erlangga, Heri Erniaty Beddu Ester Krisdayanti Etty Sofia Etty Sofia Mariati Asnar Etty Sofia Mariati Asnar Etty Sofia Mariati Asnar Fajar Wahyudi Farida Yulianty Farida Yuliati Farida Yuliati Farida Yuliati Farida Yuliaty Farida Yuliaty Farida Yuliaty Farida Yuliaty Farida Yuliaty Firda Nur Laila Firda Nur Laila Firman Perkasa Yudha Fitri Rezeki Fitriana Fitriana Fitriana Fitriana Fransiska Carmelia Subeno Grace Angela Philips Haddan D Haddan Dongoran Haiqal Faddel Muhammad Harto Necsen Linelejan Hayun Setiawan Hendri Andrian Herisa Rahmasari Hersusetiyati Hersusetiyati Heru Atmoko I Gusti Nyoman Trianantha Jaya I Made Wira Ida Ayu Laksmi Arnita Utari Ida Ayu Triana Imas Siti Masitoh Ince Rosmini Ine Aprianti Irawan Sugoro Istahara Ittang Somba Iyad Abdallah Al- Shreifeen Jeanny Kathleen Hartini Kahpi, Heri Sapari Kika Nawang Wulan Komara, Erwan Leony Martila Lia Mulyawati Lie Anto Loso Judijanto M Ahmed M Khoerudin Maria Shintya Dewi Mariati Mariati Marissa Grace Haque Marissa Grace Haque Megandhi Gusti Wardhana Mona Fandani Mutmainnah Mutmainnah Myra Cahyati Ni Desak Made Santi Diwyarthi Ni Wayan Eka Arimas Nina Risnawaty Norikazu Suzuki Nova Karlina Novi Elprina Nur Widyana Fajrin Nurhaeni Sikki Nurjaya Nurjaya Pandu Lesmana Paramita Paramita Penty Yuni Priyanda Raden Roro Vemmi Kesumadewi Rahadian Malik Rahadian Malik Rahadian Malik Rahardian Malik Ranita Rizky Putri Regina Tirza Maindoka Rendi Maulana Retno Arienta Sari Ricky Agusiady Ridwan Ridwan Rizki Tomi Resna Suhendar Ronaldo Panggabean Rony Edward Utama Rosalina Cesilia Rukhiyat Rukhiyat Sayidin Rukhiyat Syahidin Rukhiyat Syahidin Rukhiyat Syahidin Rulia Rulia Rulia Rulia Rulia Ruriyansi Ruth Haryanti Santi Rimadias Santi Sandra Sedarmayanti Sedarmayanti Shandhi Abdulrahman Sobarna Kartamihardja Solhanhudi Sri Dati Octaviani Sri Rochani Sri Rochani Mulyani Sumeidi Kadarisman Sumeidi Kadarisman Suwanto Suwanto Syamsul Bahri Syamsul Bahri Tapianus Topo Taufan Nugroho Taufan Nugroho Taufan Nugroho Taufik Zulfikar Taufik Zulfikar Theodora Dona Mila Tri Utami Turmudhi, Anis Uliana Nur Melin Verolla Ayu Pradita Vip Paramarta Vip Paramarta Vip Paramarta Vip Paramarta, Sobarna Kartamihardja Vip Paramata Vivi Avionica Widjadjanti Oetojo Widjadjanti Oetojo Widjajanti Utojo Widjajanti Utoyo Y. Ony Djogo Yessica Febriany Yuan Badrianto Yuana Indrawati Supriyadi Yuarini Wahyu Pertiwi Yuki Kustian Yuli Santika Magdalena Yuliarti Pasau Yuyun Yuniarsih Zaenal Aripin