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Kualitas Pelayanan Pemeriksaan Sanitasi Kapal Di Kantor Kesehatan Pelabuhan Kelas II Dumai Rahma Dianis; Meyzi Heriyanto; Mayarni Mayarni; Nurul Anjani
Jurnal Ilmiah Wahana Pendidikan Vol 10 No 15 (2024): Jurnal Ilmiah Wahana Pendidikan 
Publisher : Peneliti.net

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.13827999

Abstract

This research is motivated by the fact that the ship sanitation inspection service carried out by the Dumai Class II port service office is quite easy and simple for ship crews to carry out inspections in accordance with the established SOP. This is what makes the number of publications SSCEC/SSCC certificates and Health Book documents will increase rapidly in 2022.The aim of this research is to determine the quality of service, obstacles and efforts to implement ship sanitation inspections at Dumai Class II KKP. The method used in this research is a qualitative approachwith the data collection process through observation, interviews and documentation. This research also uses triangulation of data sourced from officers and service users of the Dumai KKP. Based on the research results it was found that 1)tangible quality, the KKP has provided a new building that is comfortable for users with the appearance of the officers according to applicable standards, however the service is still not optimal due to unsupported inspection equipment. 2) realiable quality, the KKP has made a picket schedule to maximize service, however, officers are still unable to complete the service according to the SOP. 3) responsiveness quality, namely officers are responsive in serving users. 4) quality of competence, officers have good knowledge and skills in providing services. 5) courtesy quality where officers are able to be kind and friendly in providing services. 6) quality of credibility, officers do not perform services outside the applicable SOP. 7) quality of security, KKP provides guaranteed security and comfort for service users. 8) quality of access, service users can access because services can be provided online. 9) quality of communication, there is good communication so that users are willing to follow directions from officers. 10) quality of understanding the customer, officers can understand service users. Apart from that, there are inhibiting factors in the quality of services provided due to lack of human resources/officers, lack of facilities and infrastructure and the responsiveness of officers. The efforts made by the KKP include adding facilities, adding officers and improving the performance of officers in serving service users at the Dumai KKP.
Pengaruh Brand Trust dan Kualitas Produk terhadap Keputusan Pembelian pada Rotte Bakery Cabang Delima Putri Andriani; Meyzi Heriyanto
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 5 No. 1 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v5i1.403

Abstract

This research aims to see how the influence of Brand Trust and Product Quality on Purchasing Decisions at Rotte Bakery Delima Pekanbaru Branch. The type of research conducted in this research is explanatory quantitative. The variables in this study are the independent variables consisting of Brand Trust and Product Quality, as well as the Dependent Variables consisting of Purchasing Decisions. The types and sources of data in this study consisted of primary data and secondary data, on the other hand a questionnaire was used to collect information from 100 respondents using an accidental sampling approach. The method used in this research is descriptive quantitative. Data analysis used includes validity test, reliability test, coefficient of determination test (), significant test with partial test (t test) and simultaneous test (f test). With the SPSS 25.0 program, data is processed for statistical analysis where the statistical test results show that the Brand Trust Variable (X1) partially has a significant effect on Purchasing Decisions (Y) then Product Quality Variable (X2) partially has a significant effect on Purchase Decisions (Y) at Rotte Bakery Branch Delima and Variables Brand Trust (X1) and Product Quality (X2) simultaneously have a significant effect on Purchase Decision (Y) at Rotte Bakery Branch Delima Pekanbaru. Keyword : Brand Trust, Product Quality, Purchasing Decisions
ESKALASI AGRICULTURAL COOPERATIVES: PEMBERDAYAAN USAHATANI PERKEBUNAN KELAPA SAWIT BAGI PETANI SWADAYA Meyzi Heriyanto; Masrul Ikhsan; Ahmad Rifai; Muhammad Iwan Fermi; Resa Vio Vani; Rahmanul Rahmanul
Community Development Journal : Jurnal Pengabdian Masyarakat Vol. 5 No. 6 (2024): Vol. 5 No. 6 Tahun 2024
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/cdj.v5i6.39668

Abstract

Artikel ini mengkaji peran koperasi pertanian dalam pemberdayaan petani swadaya kelapa sawit di Kabupaten Pelalawan, Riau. Tujuan utama pengabdian ini adalah meningkatkan kapasitas petani swadaya dalam memenuhi persyaratan administrasi dan keberlanjutan, seperti STDB (Surat Tanda Daftar Budidaya) dan SPPL (Surat Pernyataan Kesanggupan Pengelolaan dan Pemantauan Lingkungan Hidup). Program ini juga bertujuan memperkuat kolaborasi antara petani dan aktor terkait melalui model Penta Helix untuk mendukung keberlanjutan perkebunan. Metode yang digunakan termasuk pelatihan partisipatif, pendidikan, dan fasilitasi akses informasi serta teknologi, melibatkan pemerintah, perguruan tinggi, dan LSM dengan menggunakan pendekatan Agricultural Cooperatives Hasilnya menunjukkan peningkatan signifikan dalam pemahaman dan partisipasi petani swadaya, serta kolaborasi yang memperkuat keberlanjutan usaha perkebunan. Saran meliputi pengembangan pendampingan teknis dan akses teknologi, serta dukungan kebijakan pemerintah untuk mempermudah proses administrasi dan sertifikasi.
PENGARUH KETERSEDIAAN PRODUK DAN PENGALAMAN BERBELANJA TERHADAP PEMBELIAN ULANG PADA KONSUMEN TOKO BUKU ZANAFA PEKANBARU Izarni, Nana; Heriyanto, Meyzi
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol. 11: Edisi II Juli - Desember 2024
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research was conducted at Zanafa Panam Pekanbaru Bookstore. The purpose of this study was to determine the effect of product availability and shopping experience on repeat purchases of consumers at Zanafa Panam Pekanbaru Bookstore. Product Availability (X1) and Shopping Experience (X2) as independent variables while Repeat Purchase (Y) as dependent variable. The method used in this study is descriptive and quantitative statistics. The method used in this study is descriptive and quantitative statistics. The population in this study were consumers at the Zanafa Panam Pekanbaru Bookstore. The sample in this study was 96 respondents using the accidental sampling technique. The data used in this study were obtained through the process of distributing questionnaires that were tested statistically through the SPSS program. The results of this study obtained were that product availability had an effect on consumer repeat purchases, shopping experience had an effect on consumer repeat purchases, and product availability and shopping experience had an effect on consumer repeat purchases at the Zanafa Panam Pekanbaru Bookstore. Keywords: Product Availability, Shopping Experience, Repeat Purchase
Good Environmental Governance dalam Pengelolaan Sampah di Kota Pekanbaru Putri, Selphi Afdayati Dwi; Heriyanto, Meyzi; As’ari, Hasim
Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Vol 6 No 4 (2024): Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Publisher : Laboratorium Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jmiap.v6i4.1109

Abstract

This research is motivated by the high population growth in Pekanbaru City, Riau Province. This growth has led to various issues, one of which is the daily increase in waste generation. Considering Pekanbaru's limited waste management capacity, a sustainable and environmentally conscious approach is necessary. This study aims to analyze and explore the application of good environmental governance in waste management in Pekanbaru City and to identify the challenges faced. The theoretical framework used is Belbase's good environmental governance theory, which includes seven indicators: rule of law, participation and representation, access to information, transparency and accountability, decentralization, institutions and organizations, and access to justice. The research employs a qualitative approach based on postpositivist philosophy, using data triangulation for data collection. Data analysis in this research involves three stages: data condensation, which is done by selecting key informants; data presentation, which summarizes responses from each informant; and conclusion drawing. The findings indicate that waste management in Pekanbaru City does not yet meet the principles of Good Environmental Governance. The challenges include policy changes, lack of environmental awareness, and the absence of a structured waste management system.
Care’s Pathways Approach: Kelompok Tani Swadaya Pada Pengelolaan Administrasi Usaha Sawit Berkelanjutan Heriyanto, Meyzi; Rifai, Ahmad; Fermi, Muhammad Iwan; Ikhsan, Masrul; Vani, Resa Vio
Unri Conference Series: Community Engagement Vol 6 (2024): Seminar Nasional Pemberdayaan Masyarakat
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31258/unricsce.6.646-654

Abstract

As an inclusive movement for independent farmers, who constitute the most dominant actors, accounting for 70% of palm oil plantation management in Riau Province in 2023, and supported by Riau Province's status, holding 23% of the largest palm oil plantation area in Indonesia in 2023. The service method employed is CARE's Pathways Approach, which encourages the capacity building of independent farmers through training and mentoring in more efficient and sustainable plantation administration techniques. By facilitating independent farmers' access to new technologies and innovations, CARE’s Pathways Approach can aid independent palm oil farmers in accelerating their participation in smallholder oil palm replanting, ISPO (Indonesian Sustainable Palm Oil), RSPO (Roundtable on Sustainable Palm Oil), and maximizing efficiency in resource management, particularly in improving plantation administration skills. This includes the use of technology such as electronics, smartphones, email, and other features that can streamline the data collection process, especially for independent palm oil farmer groups, and simplify the process of applying for STDB (Smallholder Palm Oil Plantation Business Registration) and SPPL (Environmental Management and Monitoring Statement) as initial steps toward obtaining sustainable palm oil plantation certification in Indonesia. The findings indicate that Beringin Jaya Village Unit Cooperative (KUD) as the representative of palm oil farmers in Beringin Indah Village has fully participated in the education and socialization processes. This is evidenced by evaluation results showing the capacity and efficiency of this empowerment, which has had a positive impact on the cooperative.
Pengaduan Masyarakat di Kota Pekanbaru Dalam Perspektif Digital Governance Arrijal, Abid; Heriyanto, Meyzi; Mayarni, Mayarni
Bahasa Indonesia Vol 5 No 1 (2024): JAPS April 2024
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46730/japs.v5i1.127

Abstract

The increasing development of digital technology among the community currently means that the Pekanbaru City government, in particular, is utilizing digital technology in the community complaints process called PEKA (PEKAN ADUAN). This research focuses on the Digital Governance perspective in the community complaints process in Pekanbaru City using qualitative methods and data collection techniques in the form of interviews. The PEKA application has become the main platform for the Pekanbaru government to receive various kinds of complaints coming from the public, but in the implementation process it still has various obstacles ranging from network disruption to functions that are not yet optimal and the number of passive users. Digital Governance, which is the benchmark for the implementation of the PEKA application, has prioritized digital concepts in its implementation but still has several obstacles that must be improved.
Strategy to Improve Business Performance of Palm Oil Sector in Merangkai Village, Dayun District, Siak Regency: Impact of Digital Marketing and Marketing Strategy Lie Othman; Meyzi Heriyanto; Kasmirudin Kasmirudin; Mashur Fadli; Hussein Al Muhtadeebillah; Mandataris Mandataris
Proceeding of The International Conference on Business and Economics Vol. 2 No. 2 (2024): Proceeding of The International Conference on Business and Economics
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/icbeuntagsmg.v2i2.2091

Abstract

This study aims to measure the influence of digital marketing and marketing strategies in improving the business performance strategy of the palm oil sector in Merangkai Village, Dayun District, Siak Regency. The study used a quantitative approach where primary data was collected through a survey of 35 respondents, and the Partial Least Square (PLS) statistical technique was used to process the data. The study's results confirmed that digital marketing had no significant influence on the business performance of the palm oil sector. The marketing strategy variable impacts the business performance of the palm oil sector. Still, some other factors or variables influence the business performance variable of the palm oil sector in Merangkai Village, Dayun District, Siak Regency.
Implementasi Kebijakan Penyelenggaraan Perparkiran Di Kota Pekanbaru Dipo, Perdana; Heriyanto, Meyzi; Zulkarnaini, Zulkarnaini
J-CEKI : Jurnal Cendekia Ilmiah Vol. 4 No. 3: April 2025
Publisher : CV. ULIL ALBAB CORP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jceki.v4i3.7021

Abstract

Penelitian ini dilatarbelakangi Pertumbuhan jumlah kendaraan di Pekanbaru menuntut pengelolaan parkir yang efektif untuk mengurangi kemacetan dan memastikan penggunaan ruang publik yang tertib. Kebijakan parkir yang baik membantu dalam pengaturan lalu lintas dan meningkatkan kenyamanan pengguna jalan. Tujuan penelitian ini adalah untuk mengetahui implementasi penyelenggaraan perparkiran di Kota Pekanbaru serta apa saja faktor yang mempengaruhi implementasi implementasi penyelenggaraan perparkiran di Kota Pekanbaru. Penelitian ini menggunakan pendekatan metode penelitian  deskriptif kualitatif. Data primer diperoleh langsung melalui wawancara dari informan, yaitu Kepala Dinas Perhubungan Kota Pekanbaru, Kepala Bidang Angkutan Kota Pekanbaru, Kepala UPT Perparkiran Kota Pekanbaru, Koordinator Parkir Juru Parkir, dan Masyarakat. Hasil penelitian ini menunjukkan bahwa pelaksanaan implementasi penyelenggaraan perparkiran di Kota Pekanbaru belum mencapai hasil yang diharapkan, dimana dalam pelaksanaannya kurangnya sumber daya manusia yang terampil dan anggaran yang memadai. meskipun ada kemajuan dalam implementasi kebijakan, terdapat beberapa hambatan yang perlu ditangani, seperti kurangnya sosialisasi, penegakan sanksi, dan keterbatasan sumber daya.
Pengaruh Relationship Marketing dan Keberagaman Produk Terhadap Loyalitas Konsumen Pada Toko PM Collection Pekanbaru Siti Purnama; Meyzi Heriyanto; Syofiatul Safitri
EKONOMIKA45 :  Jurnal Ilmiah Manajemen, Ekonomi Bisnis, Kewirausahaan Vol. 10 No. 1 (2022): Desember : Jurnal Ilmiah Manajemen, Ekonomi Bisnis, Kewirausahaan
Publisher : Fakultas Ekonomi Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/ekonomika45.v10i1.1026

Abstract

This study aims to determine and analize the application of relationship marketing and product diversity on consumer loyalty at PM Collection Pekanbaru.The method used this stud describtive quantitative ith SPSS version 23 program. The population in his stdy ere all consumers ho made purchases at PM Collection who found 10.800 people and the sample of this study as 99 respondents from PM Collection Pekanbaru consumers. The sampling technique through used in this study is accidental sampling. For data collection techniques through questionnaires and the used of a Likert scale, the types and sources of data used primary and secondary data. The data analysis includes validity test, reliability test, classical assumption test of normality,calassic multicollinearity assumption test, classical assumption test of heteroscedasticity, and murtiple linear analisis along with analylisis of the coefficient of deremination (R2), sugnificant test ith with partial test ( T test ), simultaneous test ( F test ). In this study the obtaines are that relationship marketing (X1) has a possitive and significant effect on consumer loyalty (Y), diversity product (X2) has a positive and significant on consumer loyalty (Y) and relationship marketing (X1) and diversity product (X2) has a possitive and significant effect on consumer loyalty (Y). Thus, PM Collection Pekanbaru has paid attention to all the factors that make consumers come back and add more complete product brands and sizes, so that consumers are interested in coming and buying at the PM Collection Pekanbaru.
Co-Authors ", Maria ', Lasmin ,, Yuliandari Abas Bambang Achmad Fajri Febrian Achmad Fajri Febrian Achmad Fauzi Adi Putra Adi Putra Sihombing Adianto Adianto Adil Asyhadi Supma Adinda Qori T.M Afrizal Afrizal Agung Pramudya Agus Setiawati Agustariyani " Ahmad Rifai Ailen Safitri Alfiandri An Nawawi, Hafiz Kemurata Angraini, Rini Anisa Gusanasari Arrijal, Abid Arum Prameswari Ashaluddin Jalil As’ari, Hasim Aulia Kharisma Basuki, Johanes Bayu Andrianto Wirawan Bella Fitrianti Bunga Chintia Utami Chalid Sahuri Christian Kennedy Simbolon Cica Nopika Sari Claudia, Agnes Dahlan Tampubolon Darwis, AN Dedi Arnanda Devi Juniarty Dewi Sartika Agustiar Sihombing Diana Persari Dini Handayani Dipo, Perdana Ebean Ezher Batubara Eko Risky Emmy Oktavianty Tampubolon Endang Kesumawaty Endang Sutrisna Ernawati Ernawati Fadli, Mashur Febri Yuliani Febrianza Fadhilla Firdaus Firdaus Firman Hidayat Fitri " Fitri, Afma Mega Sari Fitria Nengsih FRINI KARINA ANDINI Gea, Risihati Giovani Permadi, Giovani Hafizhuddin Hanatasia Isora Abelia Handoko, Tito Harapan Tua R. F. S Haris Tri Elang Sakti Harlen Harlen Hasan Bakri Sinaga Hasim As'ari Hendra Saputra Heni Pujiastuti Hernimawarti Hesti Agustin Hussein Al Muhtadeebillah Ika Harmei Salina, Ika Harmei Ikhsan, Masrul Indra Safri Indra Safri Ireni Adila Sari, Ireni Adila Ismandianto Isran Riski Alfasiri Isril Izarni, Nana Kasmiruddin Kasmiruddin Kasmiruddin Kasmiruddin, Kasmiruddin Kasmirudin Kasmirudin Kasmirudin Kasmirudin Kasmirudin Kasmirudin Kasmirudin, Kasmiruddin Kelvin Rizaldy Khairul Anwar Khairul Anwar Lena Farida Lena Farida Lestari, Miranty R Lie Othman Lie Othman Lie Othman Lina Lestari Linda, Wulandari Afrima Lisnarita, Reska Jan Anggraini M. Iwan Fermi M. Yazid Fauzi M.Y.Tiyas Tinov Mandataris Manurung, Juni Yanti Marganda Parsaulian Sihombing, Marganda Parsaulian Mariaty Ibrahim Mayarni Mayarni Mayarni, Mayarni Megiannisa " Meldafani Meldafani Mimin Sundari Nasution Monicha Putri Aditia Muchid Muhammad Rangga Mursalin Mursalin Naplina Sonia Neliyanti ' Ninda Agustiani Nizam, Muhammad Syahrul Nora, Sri Novella Indriani Novika Pakpak Nur Laila Meilani Nur Laila Meilani Nur Sohana Nurhalisa " Nursayfni Atikah Nurul Anjani Nurul Annisa Okta Karneli, Okta Pivit Septiary Chandra Poppy Rahmadini Poppy Rahmiaty Maelan Prawiades ", Prawiades Putri Andriani Putri Andriani Putri Andriani Putri Ayu Soleha Putri, Selphi Afdayati Dwi Rahma Dianis Rahma Puspita Sari Rahmanul Rahmanul Ratna Paryanti Resa Vio Vani Resi Fibrianti Riama Desy Hotmauli Sibuea Rifai, Ahmad Riski Wandi Romi Pasrah Ronny Fernando Silali Rosnidar Silviana N RR. Ella Evrita Hestiandari Rumapea, Yeni Pebriani Rumini Rumini Rusli, Zaili Rusnita, Wan Marlina Ruth Gok Maria Manalu Ruzikna Ruzikna Ruzikna Ruzikna, Ruzikna Sahat Pardomuan Simbolon Said Alhudri Salman Alfarisi Salsa Alkila Seno Andri Siagian, Joko Hendro Silvia Ocdelina Siti Purnama Suhartina Suhartina Sujianto Sujianto Sujianto Surya Atmaja Suryalena Suryalena Suryalena, Suryalena Susanti, Delpi Suseno Aji Suryana Syafendra, Rian Syafrizal Syarifah Serfika Syofiatul Safitri Syuhada, Muhammad Tami Astari Zulkarnain Tesya Novia Tri Joko Waluyo Triyana Putri Tuti Allawiyah Tuti Khairani Harahap Vikario Solenski Wan Hamdani Wandry Simarmata Weni Puji Hastuti Winda Zainur Wisnu Subroto Wiyata Ariefebriana Yose Sepriansyah Yosi Witasari Yudi Pratama C Yuliana, Rima Yusmar Yusuf Yusmar Yusuf Yusmar Yusuf Yusrizal Yusrizal Zaili Rusli Zulkarnaini Zulkarnaini